make a santander bank account online

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    Enter your Date of Birth by clicking on the calendar icon and selecting
    Month > Year > Day. This will then display correctly as dd/mm/yy.


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    (eg AB123456C)

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    [email protected]
    this will be used to keep you up to date with performance related news, therefore it must be your own email address and not a branch address.


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    To register

    1. Enter your surname in the Surname field, exactly as it appears in HR Online.
    2. Click on the Calendar icon to select the month, year and day for your date of birth - this will then display correctly as dd/mm/yy.
    3. Enter your E number which should be E followed by seven numeric digits.
    4. Enter your National Insurance Number which must not include any spaces (for example AA121234B).
    5. Click on the Next button.
    6. Populate the fields on the next page, including a valid email address - this is crucial for selecting benefits within You choose, so that we can communicate with you about your orders. As communications will be personal to you, you must not enter a branch email address.
    7. Click on the Register button to complete the process and a window will appear to confirm if your registration has been successful.

    Is Santander’s app down? Online banking problems explained

    SANTANDER bank users are used to being able to log on to their accounts online and via the app.

    But on Monday, November 22, 2021, Santander customers struggled to get into their accounts as internet and mobile banking services went down.

    If you're a Santander customer who is affected by a website or app outage, we explain what to do - and whether you're due compensation


    This meant hundreds of customers were unable to use the app or mobile and online banking for payments and for viewing their balance.

    Here's what you need to know about how to check if Santander is down, and whether you're eligible for compensation from the outage:

    How can I check if Santander is down?

    Santander has a dedicated page on its website which shows if any services are affected, including mobile, online and telephone banking as well as card payments.

    The bank also regularly updates its social media so Facebook and Twitter are worth checking for live updates.

    You can also check websites such as DownDetector, which will tell you whether other people are experiencing problems with a particular company online.

    Can you claim compensation for outages?

    Unlike telecoms companies, banks do not have a fixed compensation scheme for service disruption, although depending on how much it has affected you, you may be entitled to some money back.

    It is worth gathering evidence of your problems so you can make a formal complaint to Santander directly.

    Try to make a note of when you were unable to access the website or app, plus any costs you incurred as a result.

    If your credit rating has been affected by a service outage, because you got a late payment fee after being unable to make a transaction, for example, you should also keep a record of this.

    If you spoke to anyone to try and resolve the problem, make a note of their name and when you spoke to them, as well as roughly what you discussed and what they advised you to do.

    You can find out more details about how to complain to Santander on its website.

    What to do if you can't access your money

    If you can't access your money and you need to urgently, here's what to do:

    • Visit your local branch as soon as you can.
    • If you can't get there, or it is closed, call your bank and ask for its guidance on what to do. 
    • If the bank’s phone services are also down or busy, try contacting your bank on social media to ask what to do. But remember: don’t ever share your account details over social media.
    • Try to do this on the day the problem arises so you can show you made every attempt to solve the issue.
    • If you still can't access your money, begin gathering evidence for a complaint.

    What happens if Santander refuses to compensate me?

    If you’re unhappy with how the bank dealt with your problem, you can contact the free Financial Ombudsman Service (FOS).

    It is an independent body which will look at the evidence you present, and make a fair decision about the action a bank should take.

    The FOS can usually get involved 15 days after you’ve raised concerns with the bank.

    In the case of an IT system outage at a bank, the FOS says any compensation depends on your circumstances and whether you lost out as a result

    If it thinks you did, then it has the power to tell the bank to reimburse any fees, charges or fines you were hit with, for example if you were unable to make a payment for a credit card bill or to your mortgage provider.

    It could also tell a bank to pay you for any money you didn't receive, such as interest, if you weren't able to pay money in.

    If your credit score was affected, it may tell the bank to correct your credit file.

    The FOS might also tell the bank to reimburse you for any extra costs you had to make, such as phone calls or trips to your local branch, as well as a payment for any inconvenience it caused.

    The November issues come after an outage in May 2021 that saw thousands locked out of app, telephone and internet banking.

    Santander also suffered an outage in August 2020, leaving thousands of customers struggling to access their accounts.

    In July 2020, Santander announced it plans to cut current account cashback rates and hike fees by up to £12 a year.

    Santander has over 14.4million customers in the UK.

    New app from Santander lets customers make voice payments


    Blog Post

    Finding a way to simplify your lending can be an important first step to taking control. In some cases, it could be cheaper and easier to manage if you consolidate your debts into one loan.

    Read this story


    15 November 2021 

    Santander, Lloyds, RBS and HSBC launch switching bonuses worth up to £150

    Santander, HSBC, Royal Bank of Scotland (RBS) and Lloyds Bank have launched cash switching incentives to encourage more people to switch to their range of current accounts.

    However, while the offers worth up to £150 may be tempting, you should do your research to make sure the banks and their accounts are the right fit for your needs.

    Here, Which? looks at the new range of switching incentives, what you need to do to qualify, and what else you need to consider before making a move.

    What are the banks offering to switch?

    We outline the offers from each bank below and the qualifying criteria.

    RBS £150 switch and stay offer

    RBS is offering £150 to new and existing customers who switch and stay.

    You can opt for the Reward account, which gives customers £4 per month for two direct debits and an additional £1 for logging onto online banking. There’s a monthly fee of £2, but customers can benefit from regular retailer cashback offers.

    You can also consider RBS’s Select account which has no monthly fee and includes a benefit called ‘GetCash’ which allows customers to withdraw money from a cash machine without their bank card using a passcode sent to their mobile phone.

    Customers must pay in £1,500 to the account and log into online or mobile banking through the Royal Bank mobile app before 30 December 2021. After these conditions are met, £100 will be credited to the account by 28 January. An additional credit of £50 will be applied to the account if 10 debit or credit transactions are made per calendar month between 1 January 2022 to 30 September 2022.

    This offer runs until 18 November 2021.

    Santander £130 cash bonus

    Santander is offering £130 cashback to new and existing customers who switch their current account to a 123, 123 Lite, Everyday, Select or Private Current Account.

    The bank’s most popular account is the 123 Current Account. It offers 0.3% AER/gross variable interest on balances up to £20,000 and up to 3% cashback on household bills (capped at £5 on each tier each month) but comes with a £4 monthly fee.

    To qualify for the £130 cashback, you will need to complete the switch to one of the qualifying accounts within 60 days of requesting it, which will involve closing your old account, setting up two direct debits, depositing at least £1,000, and logging in to your new Santander account using either online or mobile banking.

    The £130 cashback will be paid directly into your qualifying Santander account within 30 days, as long as these conditions are met.

    Existing customers who have previously opened a 123, 123 Lite, Everyday, Select or Private Current Account can still benefit from the cash incentive, as long as they complete a full switch from an account they hold elsewhere to their Santander current account.

    HSBC £110 cash bonus plus £30 vouchers

    HSBC has also launched a switching incentive today blending cashback and vouchers.

    It offers new customers switching their current account to an Advance or Premier Account £110 in cash plus an additional £30 to eat in using Uber Eats, or to eat out using the Dining Out Gift Card, making the total deal worth £140.

    To qualify for Advance, you’ll need to pay in £1,750 a month (or £10,500 over six months) and be approved for an arranged overdraft of £1,000 plus.

    To qualify for Premier, you must meet certain criteria such as having an income of £75,000 plus and one other eligible HSBC product.

    Lloyds Bank £100 switching offer

    Last week, Lloyds bank launched a switching bonus of £100.

    To qualify you must open and switch to a new Club Lloyds or Club Lloyds Platinum Account.

    The Club Lloyds Account offers monthly interest on balances up to £5,000 as well as the choice of a reward like six cinema tickets or 12 free movie downloads each year. It’s fee-free as long as you pay in at least £1,500 a month, otherwise, there’s a £3 monthly charge.

    The Club Lloyds Platinum Account is a packaged account that comes with the perks of the CLub Llyods account plus breakdown cover, mobile phone insurance and travel insurance. It costs £21 a month, plus a £3 monthly Club Lloyds fee that’s refunded each month you pay in at least £1,500.

    You won’t qualify for the £100 offer if:

    • You are switching to an existing account or any other Lloyds Bank current account that isn’t named above
    • You upgrade any existing account to one of the qualifying accounts
    • You’ve received cashback for switching to Lloyds since April 2019
    • You start your switch after 19 October 2021.
    Which? Money magazine advert. Click here to sign up for £3 a month.

    Are there better current account switching deals?

    Last month Nationwide launched a  £125 switching incentive to encourage existing customers such as those with a Nationwide mortgage or savings account to open a current account. New customers to Nationwide can get £100 as part of this offer.

    First Direct upped its switching incentive from £100 to £125 in June, although with some restrictions. For example, you can’t have held a current account with First Direct or opened an account with HSBC since 1 January 2018.

    Should you switch for a cash incentive?

    Switching incentives can be very appealing, especially if you need some extra cash.

    But since most of us interact with our current accounts more than other products like savings accounts, it’s really important to make sure you’re banking with a provider that’s right for you and your needs.

    So before jumping ship it’s worth checking whether you’ll be able to manage the account the way you’d like – for example, an online-only provider won’t suit those who like to bank in-branch.

    You may also want to find out the provider’s reputation for customer service, whether it’s signed up to the voluntary APP scam code to protect you from fraud and how it treats customers with accessibility issues. In May, we found some banks failing to support disabled customers.

    • Find out more: you can check out our analysis of providers in the best and worst bank accounts to see how real customers have rated dozens of banks and building societies.

    Other bank account perks to consider

    There are heaps of other bank account perks you can consider before making a decision.

    For example, a cashback account can give you money back on your spending each month. Both the Santander 123 account and the 123 Lite account pay up to 3% cashback on selected household bills, capped at £5 per cashback tier per month.

    Other providers like NatWest and RBS also offer decent cashback rewards. Now, you can earn £4 for paying out two or more direct debits (valued at £2 minimum), plus £1 for logging into the mobile banking app each month. Both banks offer 1% cashback on spending at certain retailers as well.

    Alternatively, a packaged account could potentially save you money on insurance premiums. Our research found that packaged accounts from Nationwide and The Co-operative Bank offer the best deal, as they include travel insurance, car breakdown cover and mobile phone cover. The Co-operative Bank’s Everyday Extra account also has the option to opt-in for its cashback scheme.

    How to switch your bank account

    Most banks have agreed to use the Current Account Switch Service (CASS), which means it should take just seven working days to switch you over from your old account once the new account is opened.

    If you want to check which banks and building societies are participating, you can search by name here on the CASS website.

    The switching service is largely automated. Check out our detailed guide which outlines a step-by-step process on exactly what happens.

    This story was first published on Monday 13 September but was updated on 16 September with details of the RBS switching incentive.


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    How to: Download bank statements from your bank

    If you've never had to download your bank transactions from your bank before, it can be daunting and difficult however, we're here to offer a little bit of guidance.

    You need to use your Online Banking from a web browser, not your mobile app.

    Have a look for your bank below and follow the instructions. Alternatively, you can search Google for instructions on how to download your transactions as a PDF file or, visit your bank branch for a printed copy.

    Halifax / Bank of Scotland
    LLoyds Bank


    TSB Bank

    Barclays Bank



    First Direct

    Nationwide Building Society

    Metro Bank

    Co-op Bank

    Clydesdale Bank

    Tesco Bank

    Sainsbury's Bank


    • Login to online banking
    • Select ‘View statement’ on the account you want to view from your account homepage.
    • You’ll see your current balance, available funds and transaction history.
    • Search your statement history for any transaction in a three month period.
    • You can choose to export your statement, print it, or order a paper copy using the options at the bottom of the statement page


    • Login to online banking
    • Select ‘View statement’ on the account you want to view from your account homepage.
    • You can choose to export your statement, print it, or order a paper copy using the options at the bottom of the statement page.


    • Login to online banking
    • Click on the specific account
    • Click the Statements & Documents link from the left-hand menu.
    • The Statements & Documents page will display.
    • Click Go next to the statement you wish to print, your statement will open in a separate window. - SAVE THIS DOCUMENT


    • Log in to online banking
    • Statements section on left hand side
    • Click View, save and print PDF statements and certificates of interest (up to seven years)
    • Select an account from the list to see available statements.
    • Select a statement from the list to view
    • Click view statement at bottom right
    • Download Statement (PDF)


    • Log in, then select your account.
    • Select Print at the bottom of the screen to open a new window.
    • Select Print again, and Save as PDF.


    • Log into your bank online - you will then be taken to your homepage displaying your account(s)
    • Click ‘show my latest transactions
    • Once you have clicked this, a small window will appear showing a few recent transactions, at the bottom of the small window you will be able to see blue words that say ‘view all my transactions’, click this.
    • You will then be taken to a larger table displaying a larger number of your transactions
    • On the subheading bar above the list of your transactions you will be able to see ‘download all pdf’ which is on the right hand side, select that

    See more from Barclays Here


    • Log in to Digital Banking
    • Once you’re logged in, select ‘statements’ from the options on the left of the screen.
    • Click on ‘view statement PDFs and certificates of interest’
    • Choose an account from the list
    • Choose a time period to view
    • Your full statement from that period will be displayed.
    • To download it as a PDF, simply click on the ‘Download statement (PDF)’ link at the top left
    • When prompted , select ‘open’


    • Log in, then select your account.
    • Click ‘Previous Statements’ from the left panel, and select a month.
    • Select Print from the bottom, then Save as PDF

    See more from HSBC Bank UK


    • Log in to online banking
    • View your statements, and select Print at the bottom of the screen.
    • Enter your dates required (three or six months), and select Print again to open a preview.
    • You can either change the destination or select PDF software, and use ‘Print’ or ‘Save’ as required.


    • Log in and select your account.
    • Select ‘Statement’ on the left of the screen, and ‘Archive’.
    • Your statements will be now be listed and available to view, save and print in PDF.


    • Log in to your online banking and select an account to view.
    • Download a copy of your latest statement from the top panel, or set dates in the ‘Search Transaction’ and select ‘Print Transactions’ below.

    More from Metro Bank


    • Log in to your online banking.
    • Select Statements from the left menu and the required account.
    • Select a statement number, followed by ‘Print’ at the top.
    • Now, right-click your statement and choose to save as a PDF.


    • Log in to Internet Banking
    • You can view the last six months or four hundred transactions, whichever is the lesser, for your current and savings accounts within Internet Banking.
    • You are also able to print a copy of your transactions by selecting the print option in the top right hand menu then save the file that opens.


    • Log in to online banking or your mobile app and select the account you wish to view.
    • Select ‘View your Statements’ from the right panel.
    • Set the dates you require, and access the PDFs from the main window.
    • Mobile: access PDFs by pulling down on the transaction screen.


    • Log in to online banking to see your Account Summary
    • Next to each account there’s an 'options' drop-down menu - use this to access all your account management tools and view your statements.

    These instructions are provided to offer a brief guide and are based on the current account providers' websites at the time of publication. These websites and the user interfaces may change so, if you notice that our instructions don’t quite match up to the experience you’re having online, please do let us know - we’ll be happy to make changes to this list! Please note that Discovery Credit Union does not take responsibility for any loss or damage caused to any person relying on any statement or omission in these instructions.


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