t mobile account number on app

T-Mobile for Business · Pay your bill · Get account help · Add a person or device to your account. Learn how to pay your T-Mobile bill online FREE, and explore the other bill payment methods we offer to for both personal and business accounts. Open the T-Mobile app and tap BILL. · Scroll to the bottom and tap Account history. · Select the category and time-range. Only documents are available for 12.

T mobile account number on app -

1-888-442-5096
Hours: Monday – Sunday: 8:00AM – 11:45PM (EST)

  • Sales: N/A
  • Dealer Support: N/A
  • Fraud: N/A
  • Insurance: N/A
  • Porting Department: N/A
  • Tech Support: N/A

Carrier(s) used by Straight Talk

  • (CDMA): Verizon
  • (GSM-A): AT&T
  • (GSM-T): T-Mobile
  • (PCS): Sprint
  • (Other): NO

Straight Talk Porting Instructions

Straight Talk porting information might seem hard to find, but don’t fret! Here we’ve gathered everything you need to port to another wireless carrier. If you have questions about your Straight Talk account number and PIN number, you’re in the right place.

Before starting, you need to call and ask them to release your number for porting. Otherwise, you may experience delays throughout the porting process. They are only required to release the line if your phones are completely paid off and you don’t owe anything on your plan.

Where Can I Find My Account Number For Straight Talk?

You will need your Straight Talk account number for porting to a new provider. Even if you don’t know how to get your Straight Talk account number, you can find out here! So how do I find my Straight Talk account number?

Unlike many MVNOs, this 15-digit account number is not the same as your 10-digit phone number. It is normally the MEID, IMEI, or serial number (ESN) of your device. This number is located on the back of the phone itself or underneath the battery.

Sometimes you cannot remove the back of your phone or find it hard to read your IMEI or MEID. In this case, you can look up the serial number within the settings menu on your phone.

If you activated your account with a Bring Your Own Phone (BYOP) SIM Card, you will need to find the SIM card ICCID. That number is listed on the SIM card itself or under the settings menu of your device. The account number will be the last 15 digits of your BYOP SIM Card number.

You can also look up your account number on the Straight Talk website. First, go to your account page by clicking on “My Account”. You will need your online username and password to login to the account section. Then, look for “Add (or Edit) Nickname” to find the account number.

How To Find Your Straight Talk PIN Number

To port out from Straight Talk, you need to include your passcode or PIN in your port request with the new carrier.

To find your PIN online, go to the “My Account” page on the Straight Talk website. Click on “Update Personal Profile.” Under that, it is listed as “Current Security PIN.”

Important Note: If the security PIN field is blank, you need to set up a PIN before porting. Otherwise, your port may fail. Once you have your Straight Talk wireless account number and PIN, you are ready to submit a port with your new wireless provider!

Can I Take My Straight Talk Mobile Phone To Another Carrier?

If you bought your device directly from Straight Talk, you probably can’t take that phone to a new wireless provider. Many prepaid carriers sell devices at a steep discount to encourage new activations. As such, they lock their phones to only work on their service.

Once you have finished paying for the phone, it is possible to port it over to another carrier after 12 months of active service with Straight Talk. However, you still need to verify compatibility with your new provider.

Every carrier uses different wireless broadcast bands for their service. You will also have to replace the Straight Talk SIM card with one from the new carrier if your device is eligible to activate.

When you call to have your phone number released for porting, make sure to check that your device ESN or serial number is fully unlocked as well.

How Long Does It Take For Straight Talk Porting Phone Number?

Once you have the correct Straight Talk account number and pin, the porting process is mostly automated. Porting your number from Straight Talk can take as little as a few hours. According to FCC guidelines, wireless service carriers legally have up to 72 business hours to complete a port request.

If there is a delay during your port, have the new carrier contact Straight Talk. They may need to manually release the number (MDN) so the port process can complete.

What Is The Straight Talk Port Out Number?

Straight Talk does not have a specific number for their Porting Department. You can call customer service to get the porting process started.

Notes: Straight Talk is a prepaid cellular service owned by TracFone Wireless. The same Mexican telecommunications company, America Movil, owns and operates multiple MVNOs in the US. These also include SIMPLE Mobile, Safelink Wireless, NET10 Wireless, Total Wireless, Walmart Family Mobile, Page Plus Cellular, Telcel América, and GoSmart Mobile.

You can contact Best Cellular customer service if you need help or can’t find what you’re looking for in our list of United States mobile virtual network operators and wireless communications service providers.

Источник: https://bestcellular.com/straight-talk/
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When you bring your number to Hello, you must submit your account details from your current carrier.

This information must be accurate to transfer your number to our network. In fact, mistakes in this section are the most common cause of number transfer delay or failure.

Choose your carrier below for personalized help finding everything you need to bring your number with you to Hello Mobile.

Assurance Wireless

Call Assurance Wireless at 1-(888)-898-4888 to access your account number.

Your PIN is the 6-digit (or 10-digit) number you created, which is located on your welcome letter.

AT&T

Your account number can be found in the top right corner of any bill or by logging into your online account. Do not enter any dashes or hyphens.

Your PIN is the last four digits of your phone number, which cannot be found on your bill or online account. Call AT&T at 1 (800) 331-0500 for further assistance.

Boost

Call Boost Mobile at 1(888) 266-7848 for your account number or 4-digit PIN number.

Century Link

Your account number can be found in the top right corner of any bill and will be your phone number plus 3 digits. Contact CenturyLink at 1-888-638-6771 for help.

Your PIN is 0000.

Cingular

Your account number can be found in the top right corner of any bill or by logging into your online account. Do not enter any dashes or hyphens.

Your PIN is the last four digits of your phone number, which cannot be found on your bill or online account. Call AT&T at 1 (800) 331-0500 for help.

Comcast

Your account number can be found on the upper right-hand corner of your bill.

Your pre-selected PIN is given to you by Comcast . Find or reset it by logging into your account.

Consumer Cellular

Find your account number online or call Consumer Cellular at 1 (888) 345-5509.

Your PIN will be the last 4 digits of your social security number.

Credo

Text ACCOUNT to 27336 for your account number (member number).

Your PIN number will always be 0000.

Cricket

Log into your online account or call Cricket Customer Support at 1 (800) 274-2538 to get your account number.

Call Cricket customer support at 1 (800) 274-2538 to retrieve the 4-digit PIN you set up when you joined.

Freedompop

To retrieve your account number and PIN, log into your account at my.freedompop.com, then click ‘Manage Settings’ and select ‘Port Out Info’.

Google Fi

To transfer your number from Google Fi, visit support.google.com/fi for more details.

 

Kroger i-wireless

Your account number is your 10 digit phone number.

Your PIN number is the 4- to 8- digit PIN you set up during activation. Call 1-(866)-434-7796 if you have any questions.

Metro by T-Mobile

You can find your 9-digit account number on a past bill under the ‘Payments’ tab of your online account. You can also reference Metro’s bill reminder text messages.

Your PIN is your 8-digit birthday. You can also contact Metro at 1 (888) 863-8768 for help.

 

Mint Mobile

Dial 611 from your phone or call (213)-372-7777 to get your PIN and account number.

Net10 Wireless

Your account number is your phone’s IMEI/MEID number. If you’re using a BYOP SIM Card, it will be the last 15 digits.

You can find your PIN in the ‘Buy Now Summary’ page in ‘My Account’.

SafeLink Wireless

Your account number is your phone’s IMEI/MEID. Please dial *#06# to retrieve this number.

If you don’t remember the PIN you created at sign up, call SafeLink at 1 (800) 378-1684.

 

Simple Mobile

Your account number is the last 15 digits of your SIM ID.

Your pass code is the last 4 digits of your SIM ID.

Sprint

You can find your 9-digit account number at the top center or your bill or log into your online account.

Your PIN is the same call-in pass code you use to contact customer service. If you are having trouble logging in, contact Sprint at 1 (888) 211-4727 for assistance.

Straight Talk

Your account number is your primary phone’s IMEI/MEID. Please dial *#06# to retrieve this number.

Your PIN will be found under your ‘Current Security PIN’ under the ‘Update Personal Profile’ tab of your online account. If the field is blank, call Straight Talk at 1 (877) 430-2355 for help.

Tello

Your account number will be found in the My Information tab in your Tello account. Contact Tello customer service at 1-866-377-0294 for help.

You can access your port out PIN within your online account.

Ting

Your account number and PIN number are both found under ‘Port Out Information’ within your account settings.

T-Mobile

Your account number is a 9-digit number you can find at the top center of any bill or by logging into your online account.

To access your PIN, call T-Mobile at 1 (877) 453-1304.

Total Wireless

Your account number is your primary phone’s IMEI/MEID. Please dial *#06# to retrieve this number.

Your default PIN is 0000, unless you changed it. If you’re not sure, call Total Wireless at 1 (866) 663-3633 for help.

TracFone

Your account number is your primary phone’s IMEI/MEID. Please dial *#06# to retrieve this number.

Your PIN is your TracFone ‘Security PIN’. This is found under the ‘Profile’ tab within your online account.

US Cellular

To access your account number or PIN, contact US Cellular customer service at 1(888) 944-9400.

 

 Verizon

Find your account number on your bill or log into your online account under the ‘Account Overview’ tab. It will be listed at the top and end in ‘-00001’. Be sure to enter without the hyphen.

Your PIN is a 4-digit number that can be reset by logging into your online account. Call Verizon customer service at 1 (800) 922-0204 for more info.

Virgin

To access your account number, contact Virgin Mobile customer service at 1(888) 266-7848.

Your PIN is the account holder’s 6-digit birthday (MMDDYY).

 

Walmart Family Mobile

To view your account number, dial ##225#.

Access your PIN by contacting Walmart Family Mobile customer service at 1(877) 440-9758.

Wing Alpha

Call Wing at 1-888-800-9921 to get your account number.

Your PIN is the 4-digit PIN you selected at signup.

General

Contact your current carrier to confirm your account details. Be sure to double check your info.

Источник: https://support.hellomobile.com/where-can-i-find-account-details-for-my-current-carrier/

Quick access numbers

Shopping T-Mobile

For personal: 1-800-T-MOBILE
For business: 1-844-428-9675


General Customer Care & Technical Support

From the T-Mobile app, on a T-Mobile phone
From your T-Mobile phone: 611
Call: 1-800-937-8997
If you are calling about a technical issue with your T-Mobile service, please call from a different phone so that we can troubleshoot with you.


T-Mobile Internet Support


T-Mobile Home Internet Sales Support: 1-844-839-5057

T-Mobile Home Internet Tech Support: 1-844-275-9310


International Callers
Call: 1-505-998-3793

All calls made to this number from a T-Mobile handset are free from roaming, airtime, or long distance charges. Calls made to this number from landlines and non-T-Mobile phones will incur international long distance charges as well as any other additional charges that may apply.

Customer Care representatives are available daily from 4 a.m. to Midnight PST


Call Us - TTY

TTY service is available for the hearing and speech impaired.

Call us via TTY toll free at 1-877-296-1018
TTY hours are from 4:00 a.m. - Midnight PST, daily.

Источник: https://www.t-mobile.com/contact-us

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Quick access numbers

Shopping T-Mobile

For personal: 1-800-T-MOBILE
For business: 1-844-428-9675


General Customer Care & Technical Support

From the T-Mobile app, on a T-Mobile phone
From your T-Mobile phone: 611
Call: 1-800-937-8997
If you are calling about a technical issue with your T-Mobile service, please call from a different phone so that we can troubleshoot with you.


T-Mobile Internet Support


T-Mobile Home Internet Sales Support: 1-844-839-5057

T-Mobile Home Internet Tech Support: 1-844-275-9310


International Callers
Call: 1-505-998-3793

All calls made to this number from a T-Mobile handset are free from roaming, airtime, or long distance charges. Calls made to this number from landlines and non-T-Mobile phones will incur international long distance charges as well as any other additional charges that may apply.

Customer Care representatives are available daily from 4 a.m. to Midnight PST


Call Us - TTY

TTY service is available for the hearing and speech impaired.

Call us via TTY toll free at 1-877-296-1018
TTY hours are from 4:00 a.m. - Midnight PST, daily.

Источник: https://www.t-mobile.com/contact-us

Bilingual support 365 days/year

  • Is it safe to use payment machines that do not accept an EMV chip?

    FAQ & Support

    Swipe terminals can be risker than EMV chip terminals. We recommend that you select "debit" and use your PIN in swipe-only situations, which is a safer authentication process than swiping and signing. 

  • Are T-Mobile MONEY accounts FDIC-insured?

    FAQ & Support

    Yes. T-Mobile MONEY accounts are FDIC-insured up to $250,000 through Customers Bank. T-Mobile MONEY is powered by BMTX, accounts provided by Customers Bank, Member FDIC.

  • Are there really no fees charged by T-Mobile MONEY?

    FAQ & Support

    Yes! There are no monthly fees, no overdraft fees, no transfer fees, no fees at 55,000+ in-network Allpoint® ATMs worldwide, no T-Mobile MONEY out-of-network fees—all with no minimum balance requirements. 

    Customers may incur fees from ATM providers when using out-of-network ATMs or international ATMs and from Mastercard® when making foreign transactions. 

  • Can I use my T-Mobile MONEY card while traveling internationally?

    FAQ & Support

    Yes, you can use your T-Mobile MONEY debit card outside of the United States and Puerto Rico wherever Mastercard® is accepted. 

    Customers will not incur fees at 55,000+ in-network Allpoint® ATMs worldwide. However, customers may incur fees from ATM providers when using out-of-network ATMs or international ATMs and from Mastercard® when making foreign transactions. 

    For assistance, please call a T-Mobile MONEY Specialist for bilingual support via phone 8AM-12AM ET, 365 days a year at 866-686-9358 or **MONEY from your T-Mobile device. If you're calling from outside of the United States, please dial 414-751-6700. You can also contact a T-Mobile MONEY Specialist for help 8AM-12AM ET, 365 days a year via secure message in the 'Support' area of your T-Mobile MONEY app.

  • Does T-Mobile MONEY rebate ATM fees?

    FAQ & Support

    If you use an out-of-network ATM, we won’t charge you, but the ATM amazon cdl driver jobs near me probably will, and we aren't able to rebate those fees. 

    We do have over 55,000 no-fee ATMs worldwide through the Allpoint® Network, and you can easily find one here. 

  • How secure is the T-Mobile MONEY app and website?

    FAQ & Support

    In short, VERY secure. Security is T-Mobile MONEY's top priority. We use both state-of-the art technology and best practices to protect your information and account. Both the T-Mobile MONEY mobile app and web app, as well as the T-Mobile MONEY website, have built-in security measures such as strong login/password authentication and encryption technology for all communications.

    Here are some of the features that T-Mobile MONEY provides to help secure our customers’ personal information and money:

    T-Mobile MONEY accounts are FDIC-insured up to $250,000 through Customers Bank. T-Mobile MONEY is powered by BMTX, accounts provided by Customers Bank, Member FDIC. 

    Customers can turn their debit card off at any time in the app if their card is lost or stolen, and can turn it back on at their convenience. Go to 'My card' in your T-Mobile MONEY app to disable and enable your card.

    Biometrics (retinal scanning, fingerprint reading, facial scanning) can be used to log in to the mobile app if that functionality is enabled on their mobile device. 

    When customers use their T-Mobile MONEY debit card, they're protected when fraud occurs with Zero Liability Protection from Mastercard® (see terms and conditions: https://www.mastercard.us/en-us/about-mastercard/what-we-do/terms-of-use/zero-liability-terms-conditions.html).

  • Will I get charged for using an ATM that isn't Allpoint®?

    FAQ & Support

    ATMs outside of the Allpoint Network will charge varied fees. T-Mobile MONEY will not charge you a fee, but ATM owners may charge a fee based on location and bank provider. You can find one of the over 55,000 no-fee ATMs worldwide in the Allpoint ATM Network here.

  • Are international ATMs free?

    FAQ & Support

    T-Mobile MONEY will not charge a fee, but international ATM owners may charge their own fees along with the network, like Mastercard®, who may add additional charges for currency conversion.

    We do have over 55,000 no-fee ATMs worldwide through the Allpoint® Network, and you can easily find one here. 

  • Are T-Mobile MONEY debit cards associated with Mastercard or Visa?

    FAQ & Support

    T-Mobile MONEY debit cards are associated with Mastercard. They are issued and administered by Customers Bank, pursuant to license from Mastercard International Incorporated. T-Mobile MONEY is powered by BMTX, accounts provided by Customers Bank, Member FDIC. 

  • Can anyone sign up for a T-Mobile MONEY account?

    FAQ & Support

    As long as you meet the requirements, you can sign up for a T-Mobile MONEY account! 

    To sign up for an account you must:

    - Be of legal age 

    - Have a US government-issued ID or state-issued driver's license/ID

    - Have a Social Security Number

    - Have a street address within the U.S. and Puerto Rico, excluding other U.S. territories

    To sign up via the mobile app, download T-Mobile MONEY from the Apple App Store or Google Play Store. Once installed, open the T-Mobile MONEY app and follow the instructions to open an account. 

    To sign up via the web app, visit https://join.t-mobilemoney.com and follow the instructions to open an account. 

    T-Mobile MONEY is powered by BMTX, accounts provided by Customers Bank, Member FDIC.

    Not everyone who applies t mobile account number on app a T Mobile MONEY account will qualify.

  • Can I link foreign bank accounts to T-Mobile MONEY?

    FAQ & Support

    No, you can only link US-based bank accounts, which have a US ABA routing number, to T-Mobile MONEY. 

  • Can I open a joint account with T-Mobile MONEY?

    FAQ & Support

    Joint accounts are currently unavailable. Only one account may be opened per person.

    Not everyone who applies for a T Mobile MONEY account will qualify.

  • Can I open multiple accounts with T-Mobile MONEY?

    FAQ & Support

    Multiple accounts are currently unavailable. Only one account may be opened per person.

    Not everyone who applies for a T Mobile MONEY account will qualify.

  • Does earning interest with T-Mobile MONEY have an effect on my taxes, and will I be sent a 1099 form?

    FAQ & Support

    Yes, all customers who earn $10 or more in interest will be sent a 1099-INT form. We will send you t mobile account number on app of the tax forms you'll need by the end of January.

  • Does T-Mobile MONEY offer a savings account?

    FAQ & Support

    While we do not offer a savings account at this time, the T-Mobile MONEY Checking account has a high interest rate that can help you save more than you would with a traditional savings account. Learn more!

  • Does T-Mobile MONEY run a credit check or help build my credit score?

    FAQ & Support

    T-Mobile MONEY reserves the right to run credit checks on applicants and existing customers. For more information, please refer to the Account Terms and Conditions. Failing to maintain your account, including but not limited to keeping a negative balance, repeated overdrafts, and other factors could impact your credit score negatively. Under the guidelines of the PATRIOT Act, all banks are required to verify the identity of new customers. To comply, BM Technologies (BMTX), may request certain personally identifying information (PII) including but not limited to, validating your name, address, date of birth and SSN.

    T-Mobile MONEY is powered by BMTX, accounts provided by Customers Bank, Member FDIC.

    Not everyone who applies for a T-Mobile MONEY account will qualify.

  • How can I contact T-Mobile MONEY?

    FAQ & Support

    You can call a T-Mobile MONEY Specialist for bilingual support 8AM-12AM ET, 365 days a year at 866-686-9358 or dial **MONEY from your T-Mobile device. If you're calling from outside of the United States, please dial 414-751-6700. You can also contact a T-Mobile MONEY Specialist for help 8AM-12AM ET, 365 days a year via secure message in the 'Support' area of your T-Mobile MONEY app.

  • How do I activate my T-Mobile MONEY debit card?

    FAQ & Support

    Once you receive your T-Mobile MONEY debit card in the mail, you will need to activate it using your T-Mobile MONEY mobile app or web app before you can start using it at an ATM or to make a purchase. To activate your card, simply log in to T-Mobile MONEY, go to 'My card' and follow the prompts—it's that easy.

  • How do I find a free, in-network ATM?

    FAQ & Support

    We have over 55,000 no-fee ATMs worldwide through the Allpoint® Network, and you can easily find one here and in your T-Mobile MONEY app. 

    Please note that if you use an out-of-network ATM (an ATM not in the Allpoint Network), we won’t charge you, but the ATM owner probably will, and we aren't able to rebate those fees. 

    ATMs may be added/removed from the Allpoint network periodically. As a result, we encourage you to check the Allpoint ATM Locator frequently and before visiting an T mobile account number on app to determine the closest in-network ATM.  Allpoint ATMs may not be available 24 hours a day, 7 days a week.  The location, availability, and hours of operation of in-network ATMs may vary by merchant and are subject to change.  We also encourage you to check the ATM itself for any disclosed fees before withdrawing money.  If you use a non-Allpoint Network ATM for a withdrawal, you may also be charged a fee by the ATM owner/operator, even if you do not complete a withdrawal. This ATM fee is a third-party fee amount assessed by the individual ATM operator and is not assessed by us.

  • How do I see my account statements?

    FAQ & Support

    Your account statements are available in your T-Mobile MONEY app under ‘More’, then select ‘Statements and documents.’

  • How do I set up direct deposit?

    FAQ & Support

    It's easy! Just go to 'Add money' then 'Direct deposit' in your app to begin the process. We've teamed up with an industry leader to make direct depositing your paycheck into your T-Mobile MONEY account fast and hassle-free. Learn more about our easy direct deposit setup.

    You can also go straight to your HR department, and use the process that they currently have in place by providing them with your routing number and account number. 

    New direct deposits typically take up to 2 pay cycles to begin posting to your account.

  • How do I sign up for T-Mobile MONEY?

    FAQ & Support

    You can sign up for T-Mobile MONEY using the T-Mobile MONEY mobile app or web app. 

    To sign up via the mobile app, download T-Mobile MONEY from the Apple App Store or Google Play Store. Once installed, open the T-Mobile MONEY app and follow the instructions to open an account. 

    To sign up via the web app, visit https://join.t-mobilemoney.com and follow the instructions to open an account. 

    T-Mobile MONEY is powered by BMTX, accounts provided by Customers Bank, Member FDIC.

    Not everyone who applies for a T-Mobile MONEY account will qualify.

  • How do I perform a stop payment or report a missing check?

    FAQ & Support

    To report a missing check or perform a stop payment on a check, recurring debit card, or ACH transaction, please call a T-Mobile MONEY Specialist between 8AM - 12AM ET, 365 days/year at 855-398-9321. 

    T-Mobile MONEY does not charge a fee for reporting a missing check or performing a stop payment on a check or ACH transaction. 

    T-Mobile MONEY needs sufficient notice so that we have a reasonable opportunity both to verify that the item is unpaid and to act on your request. You should not expect the stop payment to be effective until you have received confirmation of such.

  • Can I do a mobile check deposit or mail in a check using T-Mobile MONEY?

    FAQ & Support

    Yes! You can do a mobile check deposit by using the T-Mobile MONEY mobile app. Mobile check deposit is not available in the T-Mobile MONEY web app, so you'll need to download the T-Mobile MONEY mobile app from the Apple App Store or Google Play Store to use this feature. 

    Once installed, log in to the mobile app using your T-Mobile MONEY credentials, go to 'Add money', select 'Deposit check', and we'll guide you through the process from there. The max deposit amount for a mobile check deposit is $3,000. 

    If you'd like to make a deposit over $3,000, head over to the 'More' area of your app, select 'Statements and documents,' select 'Documents,' and select 'Deposit Slip.' Follow the instructions on the Deposit Slip to complete, print and mail us your deposit.

  • How does T-Mobile MONEY protect my identity and my account?

    FAQ & Support

    T-Mobile MONEY has several features to help secure our customers’ personal information and money. 

    Customers can turn their debit what local stores are open today off at any time in the app if their card is lost or stolen, and can turn it back on at their convenience. Go to 'My card' in your T-Mobile MONEY app to disable and enable your card.

    Biometrics (retinal scanning, fingerprint reading, facial scanning) can be used to log in to the mobile app if that functionality is enabled on their mobile device. 

    When customers use their T-Mobile MONEY debit card, they're protected when fraud occurs with Zero Liability Protection from Mastercard® (see terms and conditions: https://www.mastercard.us/en-us/about-mastercard/what-we-do/terms-of-use/zero-liability-terms-conditions.html). 

    And T-Mobile MONEY accounts are FDIC-insured up to $250,000 through Customers Bank. T-Mobile MONEY is powered by BMTX, accounts provided by Customers Bank, Member FDIC.

  • How often should I change my password?

    FAQ & Support

    Passwords may be changed every 30-90 days. 

    The general rule is to create a strong password. Passwords that have more than the 6-character minimum (passwords with 6 characters are not considered strong, 8-10 characters are considered good, and with 14 characters are considered best practice - the longer the password, the better); a mix of letters (upper and lower case), numbers, and special symbols with no ties to your personal information or that aren't used elsewhere (using the same password for multiple sites puts you at risk).

    Here's how to change the password associated with your T-Mobile MONEY account:

    1. Log in to My T-Mobile (account.t-mobile.com)

    2. Click on your name in upper right corner

    3. Select 'Profile'

    4. Select 'T-Mobile ID'

    5. Select 'Edit' next to 'Password'

    6. Hit 'Continue' to get a verification code sent to your phone

    7. Enter the verification code you received

    8. Follow the directions to enter your old and new passwords

    9. Save

    Alternatively, from the T-Mobile MONEY app Login page:

    1. Tap 'Forgot password?' on the login screen

    2. Follow the prompts

    As a reminder, your T-Mobile ID is linked with your data plan, so you should never share your login credentials, including your password and email/T-Mobile wireless phone number combination, primi piatti con rucola another individual.

  • I lost my debit card, what do I do?

    FAQ & Support

    To quickly report your card as lost within the T-Mobile MONEY mobile app or web app: 

    1. Select 'My card' on the Home screen

    2. Select 'Report as lost, stolen, or damaged'

    3. Select 'I lost my card' and then follow the prompts

    If you're unable to find your card, you may order a free replacement card in your mobile app or web app.

  • I suspect fraud activity on my account, what do I do?

    FAQ & Support

    Don't worry, you're protected when fraud occurs with Zero Liability Protection from Mastercard® (see terms and conditions: https://www.mastercard.us/en-us/about-mastercard/what-we-do/terms-of-use/zero-liability-terms-conditions.html). Please call a T-Mobile MONEY Specialist for bilingual support via phone 8AM-12AM ET, 365 days a year at 855-398-9321.

  • I'm taking a trip outside the U.S. or Puerto Rico, how do I make sure my T-Mobile MONEY debit card will work?

    FAQ & Support

    To let us know when and where you'll be traveling outside of the United States or Puerto Rico, please call a T-Mobile MONEY Specialist for bilingual support via phone 8AM-12AM ET, 365 days a year at 866-686-9358 or t mobile account number on app from your T-Mobile device. If you're calling from outside of the United States, please dial 414-751-6700. You can also contact a T-Mobile MONEY Specialist for help 8AM-12AM ET, 365 days a year via secure message in the 'Support' area of your T-Mobile MONEY app. 

    Additional vendor and network limitations may apply.

  • My purse/wallet was stolen, and my T-Mobile MONEY debit card was in it. What do I need to do?

    FAQ & Support

    Follow these steps within your T-Mobile MONEY app to disable your card:

    1. Go to 'My card' 

    2. Select 'Report as lost, stolen, or damaged'

    3. Select 'My card was stolen.' to permanently disable your card and get a new one

    For further assistance, please contact a T-Mobile MONEY Specialist for bilingual support via phone 8AM-12AM ET, 365 days a year at 866-686-9358 or **MONEY from your T-Mobile device. If you're calling from outside of the United States, please dial 414-751-6700. You can also contact a T-Mobile MONEY Specialist for help 8AM-12AM ET, 365 days a year via secure message in the 'Support' area of your T-Mobile MONEY app. 

    We do not charge a fee for getting a new debit card, no matter the reason!

  • T-Mobile is a business, right? How do you make money if you don't charge fees?

    FAQ & Support

    This is all handled between T-Mobile, merchants, BM Technologies (BMTX), and Customers Bank (the issuing bank). We expect to see revenues from merchant transaction fees when a customer pays with their T-Mobile MONEY Mastercard® debit card. Over time, we expect to see additional operational benefits in our core business in increased customer retention and reductions in payment expenses. 

    T-Mobile MONEY is powered by BMTX, accounts provided by Customers Bank, Member FDIC.

  • What are your hours of operation and what holidays will you be closed?

    FAQ & Support

    You can access your T-Mobile MONEY account 24/7, 365 days a year. We process transactions on business days, which are every Monday through Friday,* excluding Federal Reserve holidays.

    T-Mobile MONEY Specialists are available for bilingual support via phone 8AM-12AM ET, 365 days a year at 866-686-9358 or **MONEY from your T-Mobile device. If you're calling from outside of the United States, please dial 414-751-6700. You can also contact a T-Mobile MONEY Specialist for help 8AM-12AM ET, 365 days a year via secure message in the 'Support' area of your T-Mobile MONEY app. 

    *Please see processing cutoff times for specific features, such as mobile check deposit or external transfers.

  • What can I do if I see an unauthorized or fraudulent charge on my account?

    FAQ & Support

    First, log in to your T-Mobile MONEY app to quickly disable your physical and virtual card by going to 'My card', tapping the card status switch next to 'Card status', and following the prompts. 

    Then, to report the suspicious activity, call a T-Mobile MONEY Specialist for bilingual support via phone 8AM-12AM ET, 365 days a year at 855-398-9321.

  • What do I do if my PIN does not work?

    FAQ & Support

    If your PIN isn't working, you can change it in your T-Mobile MONEY app by logging in and following these steps:

    1. Go to 'More'

    2. Select 'My settings'

    3. Select 'My accounts' 

    4. Tap on bank holidays saudi arabia 2019 T-Mobile MONEY account

    5. Tap 'Change debit card PIN' 

    6. Answer the security question and hit 'Next'

    7. Set a new PIN by following the prompts. When you've successfully changed your PIN, you will get a 'PIN updated' message.

    If you can't remember the answer to your security question when going through the process above, please call a T-Mobile MONEY Specialist for bilingual support via phone 8AM-12AM ET, 365 days a year at 866-686-9358 or **MONEY from your T-Mobile device. If you're calling from outside of the United States, please dial 414-751-6700. You can also contact a T-Mobile MONEY Specialist for help 8AM-12AM ET, 365 days a year via secure message in the 'Support' area of your T-Mobile MONEY app.

  • What is T-Mobile MONEY's FDIC certificate number?

    FAQ & Support

    You’ll find us under “Customers Bank” whose FDIC certificate number is 34444. T-Mobile MONEY is powered by BMTX, accounts provided by Customers Bank, Member FDIC.

  • What should I do about lost checks?

    FAQ & Support

    To report a missing check or perform a stop payment on a check, recurring debit card, or ACH transaction, please call a T-Mobile MONEY Specialist between 8AM - 12AM ET, 365 days/year at 855-398-9321. 

    T-Mobile MONEY does not charge a fee for reporting a missing check or performing a stop payment on a check or ACH transaction. 

    T-Mobile MONEY needs sufficient notice so that we have a reasonable opportunity both to verify that the item is unpaid and to act on your request. You should not expect the stop payment to be effective until you have received confirmation of such.

  • What should I do if I'm traveling and my T-Mobile MONEY debit card is declining?

    FAQ bremer com online banking login Support

    Please call a T-Mobile MONEY Specialist for bilingual support via phone 8AM-12AM ET, 365 days a year at 866-686-9358 or **MONEY from your T-Mobile device. If you're calling from outside of the United States, please dial 414-751-6700. You can also contact a T-Mobile MONEY Specialist for help 8AM-12AM ET, 365 days a year via secure message in the 'Support' area of your T-Mobile MONEY app.

  • What types of identification are acceptable for use when applying for a T-Mobile MONEY account?

    FAQ & Support

    You can use a valid US Driver's License, State ID or US Passport as a form of identification.

  • Who do I call if my T-Mobile MONEY debit card is declining?

    FAQ & Support

    Please call a T-Mobile MONEY Specialist for bilingual support via phone 8AM-12AM ET, 365 days a year at 866-686-9358 or **MONEY from your T-Mobile device. If you're calling from outside of the United States, please dial 414-751-6700. You can also contact a T-Mobile MONEY Specialist for help 8AM-12AM ET, 365 days a year via secure message in the 'Support' area of your T-Mobile MONEY app.

  • Why doesn't T-Mobile provide T-Mobile MONEY banking support in its stores?

    FAQ & Support

    We have partnered with BM Technologies (BMTX) - a leading digital banking platform, for all banking services including customer support. A distinct banking customer service team of T-Mobile MONEY Specialists, managed by our partner, will handle all T-Mobile MONEY account inquiries except for user ID and password-related inquiries, which can be handled by T-Mobile Care.

    T-Mobile MONEY is powered by BMTX, accounts provided by Customers Bank, Member FDIC.

  • Why was my T-Mobile MONEY account closed?

    FAQ & Support

    Accounts can be closed for a variety of reasons, including multiple overdrafts or possible fraudulent transactions. For more information, please call a T-Mobile MONEY Specialist for bilingual support via phone 8AM-12AM ET, 365 days a year at 866-686-9358 or dial **MONEY from your T-Mobile device. If you're calling from outside of the United States, please dial 414-751-6700. You can also contact a T-Mobile MONEY Specialist for help 8AM-12AM ET, 365 days a year via secure message in the 'Support' area of your T-Mobile MONEY app. 

  • Will you offer small business accounts?

    FAQ & Support

    We don't currently offer small business accounts.

  • Will your interest rate ever change, and how will I be notified?

    FAQ & Support

    Interest rates may change over time. We'll make sure you're notified in advance of key changes to your account, including your interest rate and annual percentage yield (APY). 

  • How do I send money to a friend or family member from my T-Mobile MONEY account?

    FAQ & Support

    It's easy! Log into the T-Mobile MONEY app and select one of the social payment (P2P) services like PayPal, Venmo, Cash App, etc. Then, depending on what the payment service requires, enter either your T-Mobile MONEY account number and routing number or T-Mobile MONEY debit card information. While we do not charge a fee for these transactions, be aware that these services may do so.

  • How do I qualify for interest?

    FAQ & Support

    All customers earn 1.00% Annual Percentage Yield (APY).* Customers with a qualifying T-Mobile wireless postpaid plan who register for perks and make at least 10 qualifying purchases per month using their T-Mobile MONEY card can earn 4.00% APY* on balances up to $3,000 and 1.00% APY after that. 

    To see what you're eligible for, go to "My perks" in your T-Mobile MONEY app. 

    *How APY works: As a T-Mobile MONEY customer you earn 4.00% annual percentage yield (APY) on balances up to and including $3,000 in your Checking Account per month when: 1) you are enrolled in a qualifying T-Mobile postpaid wireless plan; 2) you have registered for perks with your T-Mobile ID; and 3) at least 10 qualifying purchases using your T-Mobile MONEY card have posted to your Checking Account before the last business day of the month. Qualifying purchases posting on or after the last business day of the month count toward the next month’s qualifying purchases. The first time you fund your account, as an additional added value, you will receive 4.00% APY on balances up to and including $3,000 in the statement cycle in which you make your first deposit of greater than $1, as well as in the cycle that follows that deposit provided all other requirements are met. These added value benefits are subject to change. Balances above $3,000 in the Checking Account earn 1.00% APY. The APY for this tier will range from 4.00% to 2.79% depending on the balance in the account (calculation based on a $5,000 average daily balance). Customers who do not qualify for the 4.00% APY will earn 1.00% APY on all Checking Account balances for any month(s) in which they do not meet the requirements listed above. APYs are accurate as of 10/28/2021 but may change at any time at our discretion. Fees may reduce earnings. Additional restrictions apply. For more information, see Account Disclosures / Terms and Conditions.

  • How does T-Mobile MONEY use my personal information? What is your personal data policy?

    FAQ & Support

    T-Mobile MONEY respect the privacy of our customers, you can find a detailed description of how your personal  information and personal data could be used in our Privacy Policy.

  • What do I do if I forgot my username?

    FAQ & Support

    As a reminder, your username is an email address or T-Mobile wireless phone number you used to sign up for a T-Mobile MONEY account. If you've forgotten your username, select 'Forgot username/password' at the bottom of the login screen. Submit your email, and you will be sent a link. 

    If you need further assistance, please call a T-Mobile MONEY Specialist for bilingual support via phone 8AM-12AM ET, 365 days a year at 866-686-9358 or **MONEY from your T-Mobile device. If you're calling from outside of the United States, please dial 414-751-6700. You can also contact a T-Mobile MONEY Specialist for help 8AM-12AM ET, 365 days a year via secure message in the 'Support' area of your T-Mobile MONEY app.

  • What happens if I don't pay back my Got Your Back overdraft protection?

    FAQ & Support

    If you do not pay us back within 30 days from the date your account went negative, you may lose Got Your Back* overdraft protection for good. You need to add money to your account to get it to a positive balance as of the end of the banking day no later than 30 days after your account balance went negative.

    To see if you're eligible for Got Your Back overdraft protection, log in to the T-Mobile MONEY app and select 'My perks'. 

    * How Got Your Back works: Available only to T-Mobile wireless customers with a line on a qualifying postpaid plan who have registered for perks. Got Your Back overdraft protection will begin once at least 10 qualifying purchases using your T-Mobile MONEY card have posted to your Checking Account before the last business day of the month. You are only required to meet this purchase requirement once to receive Got Your Back benefits. See "Got Your Back" Terms and Conditions for more details.

  • What if I'm locked out of my account?

    FAQ & Support

    To unlock your account, select the 'Forgot username/password' link at the bottom of the login screen. Submit your username in the prompt and you will then be sent an email with a link to reset your password and unlock your account.

    If you need further assistance, please call a T-Mobile MONEY Specialist for bilingual support via phone 8AM-12AM ET, 365 days a year at 866-686-9358 or bank of america checking account for college students from your T-Mobile device. If you're calling from outside of the United States, please dial 414-751-6700. You can also contact a T-Mobile MONEY Specialist for help 8AM-12AM ET, 365 days a year via secure message in the 'Support' area of your T-Mobile MONEY app.

  • What is Citizens bank online savings Your Back overdraft protection and how do I qualify?

    FAQ & Support

    Got Your Back* is our way of having your back when you go over your account balance. Here's how it works: customers with an eligible T-Mobile wireless postpaid plan who register for perks and make at least 10 qualifying purchases using their T-Mobile MONEY card during a single calendar month to their checking account, receive up to $50 of spending in overdrafts with no fees. Just make sure your account balance is positive again by the end of the banking day on the 30th day after the account first goes negative or you may lose this benefit for good. 

    Got Your Back is not available for cash advances and ATM cash withdrawals. 

    To see if you're eligible for Got Your Back overdraft protection, log in to the T-Mobile MONEY app and select 'My perks'. 

    How Got Your Back works: Available only to T-Mobile wireless customers with a line on a qualifying postpaid plan who have registered for perks. Got Your Back overdraft protection will begin once at least 10 qualifying purchases using your T-Mobile MONEY card have posted to your Checking Account before the last business day of the month. You are only required to meet this purchase requirement once to receive Got Your Back benefits. See "Got Your Back" Terms and Conditions for more details.

  • What is T-Mobile MONEY's routing number?

    FAQ & Support

    Our routing number is 067092886, and you can easily find your T-Mobile MONEY account number by hitting the circle icon with the ellipses (…) on the Home screen in your T-Mobile MONEY app.

  • Is it possible to sign up for a T-Mobile MONEY account if you don't have a device that will support the mobile app?

    FAQ & Support

    Absolutely! Visit https://join.t-mobilemoney.com to sign up and use T-Mobile MONEY. Our web app has the same signup functionality as the mobile app. However, you will need a phone capable of receiving SMS text messages to complete the T-Mobile MONEY account signup process. During this process, we will send a one-time password confirmation to your phone, which you will need to respond to.

    Not everyone who applies for a T Mobile MONEY account will qualify.

  • Do I need to make 10 qualifying purchases per month using my T-Mobile MONEY card to earn 1.00% APY?

    FAQ & Support

    No, all customers earn 1.00% Annual Percentage Yield (APY)* on all balances regardless of their purchase activity. 

    *How APY works: As a T-Mobile MONEY customer you earn 4.00% annual percentage yield (APY) on balances up to and including $3,000 in your Checking Account per month when: 1) you are enrolled in a qualifying T-Mobile postpaid wireless plan; 2) you have registered for perks with your T-Mobile ID; and 3) at least 10 qualifying purchases using your T-Mobile MONEY card have posted to your Checking Account before the last business day of the month. Qualifying purchases posting on or after the last business day of the month count toward the next month’s qualifying purchases. The first time you fund your account, as an additional added value, you will receive 4.00% APY on balances up to and including $3,000 in the statement cycle in which you make your first deposit of greater than $1, as well as in the cycle that follows that deposit provided all other requirements are met. These added value benefits are subject to change. Balances above $3,000 in the Checking Account earn 1.00% APY. The APY for this tier will range from 4.00% to 2.79% depending on the balance in the account (calculation based on a $5,000 average daily balance). Customers who do not qualify for the 4.00% APY will earn 1.00% APY on all Checking Account balances for any month(s) in which they do not meet the requirements listed above. APYs are accurate as of 10/28/2021 but may change at any time at our discretion. Fees may reduce earnings. Additional restrictions apply. For more information, see Account Disclosures / Terms and Conditions.

  • If I cancel my T-Mobile wireless service, can I keep my T-Mobile MONEY account?

    FAQ & Support

    Yes, you can keep your T-Mobile MONEY account. 

    However, only T-Mobile wireless customers with an eligible postpaid plan can unlock additional benefits like 4.00% Annual Percentage Yield (APY),* Got Your Back** overdraft protection, and more. 

    To see what you're eligible for, go to 'My perks' in your T-Mobile MONEY app.

    *How APY works: As a T-Mobile MONEY customer you earn 4.00% annual percentage yield (APY) on balances up to and including $3,000 in your Checking Account per month when: 1) you are enrolled in a qualifying T-Mobile postpaid wireless plan; 2) you have registered for perks with your T-Mobile ID; and 3) at least 10 qualifying purchases using your T-Mobile MONEY card have posted to your Checking Account before the last business day of the month. Qualifying purchases posting on or after the last business day of the month count toward the next month’s qualifying purchases. The first time you fund your account, as an additional added value, you will receive 4.00% APY on balances up to and including $3,000 in the statement cycle in which you make your first deposit of greater than $1, as well as in the cycle that follows that deposit provided all other requirements are met. These added value benefits are subject to change. Balances above $3,000 in the Checking Account earn 1.00% APY. The APY for this tier will range from 4.00% to 2.79% depending on the balance in the account (calculation based on a $5,000 average daily balance). Customers who do not qualify for the 4.00% APY will earn 1.00% APY on all Checking Account balances for any benefits of amazon credit card uk in which they do not meet the requirements listed above. APYs are accurate as of 10/28/2021 but may change at any time at our discretion. Fees may t mobile account number on app earnings. Additional restrictions apply. For more information, see Account Disclosures / Terms and Conditions.

    **How Got Your Back works: Available only to T-Mobile wireless customers with a line on a qualifying postpaid plan who have registered for perks. Got Your Back overdraft protection will begin once at least 10 qualifying purchases using your T-Mobile MONEY card have posted to your Checking Account before the last business day of the month. You are only required to meet this purchase requirement once to receive Got Your Back benefits. See "Got Your Back" Terms and Conditions for more details.

  • What are the limits on earning interest on my T-Mobile MONEY account?

    FAQ & Support

    All customers earn 1.00% Annual Percentage Yield (APY)* on all balances, no matter how high. You will earn 4.00% APY* on balances up to and including $3,000 if you:

    1) are enrolled in a qualifying T-Mobile wireless postpaid plan;

    2) have registered for perks with your T-Mobile ID; and 

    3) have made at least 10 qualifying purchases using your T-Mobile MONEY card that have posted to your Checking Account before the last business day of the month. "Posted" ("posting" and "post") means that a given purchase has been finalized by the merchant and communicated to the bank. Posting does not always occur on the date the transaction was authorized. 

    Balances above $3,000 will earn 1.00% APY. 

    *How APY works: As a T-Mobile MONEY customer you earn 4.00% annual percentage yield (APY) on balances up to and including $3,000 in your Checking Account per month when: 1) you are enrolled in a qualifying T-Mobile postpaid wireless plan; 2) you have registered for perks with your T-Mobile ID; and 3) at least 10 qualifying purchases using your T-Mobile MONEY card have posted to your Checking Account before the last business day of the month. Qualifying purchases posting on or after the last business day of the month count toward the next month’s qualifying purchases. The first time you fund your account, as an additional added value, you will receive 4.00% APY on balances up to and including $3,000 in edmond public schools chromebook statement cycle in which you make your first deposit of greater than $1, as well as in the cycle that follows that deposit provided all other requirements are met. These added value benefits are subject to change. Balances above $3,000 in the Checking Account earn 1.00% APY. The APY for this tier will range from 4.00% to 2.79% depending on the balance in the account (calculation based on a $5,000 average daily balance). Customers who do not qualify for the 4.00% APY will earn 1.00% APY on all Checking Account balances for any month(s) in which they do not meet the requirements listed above. APYs are accurate as of 10/28/2021 but may change at any time at our discretion. Fees may reduce earnings. Additional restrictions apply. For more information, see Account Disclosures / Terms and Conditions.

  • When is interest/APY paid out?

    FAQ & Support

    Interest paid on T-Mobile MONEY accounts is compounding and deposited into your account monthly.

  • How does 4.00% APY work?

    FAQ & Support

    We will pay you 4.00% Annual Percentage Yield (APY)* on balances up to and including $3,000 if you:

    1) are enrolled in a qualifying T-Mobile wireless postpaid plan;

    2) have registered for perks with your T-Mobile ID; and 

    3) have made at least 10 qualifying purchases using your T-Mobile MONEY card that have posted to your Checking Account before the last business day of the month. "Posted" ("posting" and "post") means that a given purchase has been finalized by the merchant and communicated to the bank. Posting does not always occur on the date the transaction was authorized. 

    Qualifying purchases posting on or after the last business day of the month count toward the next month’s qualifying purchases. The first time you fund your account, as an additional added value, you will receive 4.00% APY on balances up to and including $3,000 in the statement cycle in which you make your first deposit of greater than $1, as well as in the cycle that follows that deposit provided all other requirements are met. These added value benefits are subject to change.

    You will earn 1.00% APY for balances in your checking account above $3,000. We use the average daily balance method to calculate interest on your account. This method applies a periodic rate to the average daily balance in the account for the period. The average daily balance is calculated by adding the principal in the account for each day of the period and dividing that figure by the number of days in the period.

    *How APY works: As a T-Mobile MONEY customer you earn 4.00% annual percentage yield (APY) on balances up to and including $3,000 in your Checking Account per month when: 1) you are enrolled in a qualifying T-Mobile postpaid wireless plan; 2) you have registered for perks with your T-Mobile ID; and 3) at least 10 qualifying purchases using your T-Mobile MONEY card have posted to your Checking Account before the last business day of the month. Qualifying purchases posting on or after the last business day of the month count toward the next month’s qualifying purchases. The first time you fund your account, as an additional added value, you will receive 4.00% APY on balances up to and including $3,000 in the statement cycle in which you make your first deposit of greater than $1, as well as in the cycle that follows that deposit provided all other requirements are met. These added value benefits are subject to change. Balances above $3,000 in the Checking Account earn 1.00% APY. The APY for this tier will range from 4.00% to 2.79% depending on the balance in the account (calculation based on a $5,000 average daily balance). Customers who do not qualify for the 4.00% APY will earn 1.00% APY on all Checking Account balances for any month(s) in which they do not meet the requirements listed above. APYs are accurate as of 10/28/2021 but may change at any time at our discretion. Fees may reduce earnings. Additional restrictions apply. For more information, see Account Disclosures / Terms and Conditions.

  • Can I get T-Mobile MONEY banking support, or deposit cash, at a T-Mobile store location?

    FAQ & Support

    No. We have partnered with BM Technologies (BMTX) - a leading digital banking platform, for all banking services including support and deposits. As a result, we aren't able to offer support at T-Mobile store locations. 

    Depositing cash: 

    While you cannot deposit cash at a T-Mobile store location or into an ATM, there are several ways to deposit cash in your T-Mobile MONEY account. Check out 'How do I add cash to my T-Mobile MONEY account?' to learn more. 

    Banking support: 

    A distinct banking customer service team of T-Mobile MONEY Specialists, managed by our partner, will handle all T-Mobile MONEY account inquiries except for user ID and password-related inquiries, which can be handled by T-Mobile Care. 

    To connect with a T-Mobile MONEY Specialist for bilingual support via phone 8AM-12AM ET, 365 days a year, please call 866-686-9358 or dial **MONEY from your T-Mobile device. If you're calling from outside of the United States, please dial 414-751-6700. You can also contact a T-Mobile MONEY Specialist for help 8AM-12AM ET, 365 days a year via secure message in the 'Support' area of your T-Mobile MONEY app. 

    T-Mobile MONEY is powered by BMTX, accounts provided by Customers Bank, Member FDIC. 

  • Can residents of Puerto Rico open an account?

    FAQ & Support

    Yes, a resident of Puerto Rico can open a T-Mobile MONEY account.

    Not everyone who applies for a T Mobile MONEY account will qualify.

  • Is there a Spanish/Espanol version of T-Mobile MONEY?

    FAQ & Support

    You can reach a Spanish-speaking T-Mobile MONEY Specialist via phone 8AM-12AM ET, 365 days a year at 866-686-9358 or dial **MONEY from your T-Mobile device. If you're calling from outside of the United States, please dial 414-751-6700.

  • What is the minimum transfer amount allowed for the Move Money feature in the T-Mobile MONEY app?

    FAQ & Support

    There isn't one! You can send as little as you want with our Move Money feature, just one of the t mobile account number on app features available with T-Mobile MONEY.  

  • How long does it take for money added to my account to show up in my Available Balance?

    FAQ & Support

    The length of time it takes for funds you add to your account to become available is counted in business days from the date of your deposit. If we receive your deposit prior to the applicable cutoff time on a business day, we will consider that day to be the day of the deposit. If we receive it after the cutoff time, we will consider it received the next business day. Every day is a business day except Saturdays, Sundays, and federal holidays. Here is how long it takes for money added by each method to be available from your account:

    External Transfers In – Unless longer delays apply, the balance will usually be available two to four business days after the day on which the transfer is initiated. The cutoff time for external transfers in is 9:00 p.m. ET. 

    Incoming Wire Transfers – Unless longer delays apply, the balance will typically be available on the same business day we receive the wire transfer. The cutoff time for incoming wire transfers is 6:00 p.m. ET. 

    Direct Deposit – New direct deposit setups typically take up to 2 pay cycles to begin posting to your account, based on the cut off dates of your employer’s direct deposit cycle dates. In general, direct deposit funds will become available on the date specified by the sender of the funds. 

    Funds from payroll-related direct deposits may be made available up to two days early. Subject to description and timing of the employer payroll-based direct deposit, we typically make funds available the business day received, which may be up to 2 days earlier than scheduled. See Account Disclosures / Terms and Conditions for more details. 

    Mobile Deposits: 

    The cutoff time for mobile check deposits is 7:00 p.m. ET. The aggregate daily limit for mobile check deposits is $3,000.

    Unless longer delays apply, the first $225 of total checks deposited for the day will be available on the first business day after the day of deposit. The remaining funds will be available on the fourth business day after the day of deposit. 

    Mailed Deposits - Please refer to the Funds Availability Policy for availability of mailed deposits. 

    If you need further assistance, please call a T-Mobile MONEY Specialist for bilingual support via phone 8AM-12AM ET, 365 days a year at 866-686-9358 or **MONEY from your T-Mobile device. If you're calling from outside of the United States, please dial 414-751-6700. You can also contact a T-Mobile MONEY Specialist for help 8AM-12AM ET, 365 days a year via secure message in the 'Support' area of your T-Mobile MONEY app.

  • Where are my T-Mobile MONEY account disclosures?

    FAQ & Support

    Your T-Mobile MONEY account disclosures are available in your T-Mobile MONEY app and on the T-Mobile MONEY website (see Account Disclosures / Terms and Conditions for more information).

  • Are there limits on the number or dollar amount of the transactions that I can perform using my debit card?

    FAQ & Support

    You are limited daily to $500 in ATM withdrawals and $2,500 in combined PIN-related, point-of-sale (POS) purchases / signature-related transactions. 

    As an example, if $2,000 is spent on PIN-related purchases in a single day, $500 is still available for signature-related transactions that day. Additionally, you can withdraw a maximum of $500 from an ATM within that same 24-hour period.

    If you have any questions, please call a T-Mobile MONEY Specialist for bilingual support via phone 8AM-12AM ET, 365 days a year at 866-686-9358 or **MONEY from your T-Mobile device. If you're calling from outside of the United States, please dial 414-751-6700. You can also contact a T-Mobile MONEY Specialist for help 8AM-12AM ET, 365 days a year via secure message in the 'Support' area of your T-Mobile MONEY app.

  • I need to dispute a transaction, what do I do?

    FAQ & Support

    To be guided through the dispute process, please call a T-Mobile MONEY Specialist for bilingual support via phone 8AM-12AM ET, 365 days a year at 855-398-9321.

    You may also want to disable your card. To do this, log in to your T-Mobile MONEY app to quickly disable your physical and virtual card by going to 'My card', tapping the card status switch next to 'Card status', and following the prompts.

  • If I cancel my T-Mobile wireless service or if it is terminated, can I keep the interest I earned with T-Mobile MONEY?

    FAQ & Support

    Yes, you can keep any interest that has been paid out to date with T-Mobile MONEY. However, your annual percentage yield (APY) will revert to 1.00% for the entire month in which your service is terminated or cancelled. See the Interest section of your Account Disclosures / Terms and Conditions for more information.

  • Why are funds that I added to my account not available yet?

    FAQ & Support

    Delays in availability of funds you add to your account are counted in business days from the date of your deposit. If we receive your deposit prior to the applicable cutoff time on a business day, we will consider that day to be the day of the deposit.  If we receive it after the cutoff time, we will consider it received the next business day. Every day is a business day except Saturdays, Sundays, and federal holidays.  

    The length of time between the day of deposit and the day that funds become available is set forth in the Account Terms and Conditions under the Funds Availability Policy and the Mobile Check Deposit Terms and Conditions. Delays carroll bank and trust routing number availability could be for multiple reasons. For example, if the deposit was a check or mobile check deposit, this delay could occur because midwest heritage bank mortgage rates think the check may not be paid, you have deposited checks totaling more than $5,525 in a single day, or a failure or error occurred, along with other possible reasons listed in the Account Terms and Conditions under the Funds Availability Policy and the Mobile Check Deposit Terms and Conditions. 

    If you need further assistance, please call a T-Mobile MONEY Specialist for bilingual support via phone 8AM-12AM ET, 365 days a year at 866-686-9358 or dial **MONEY from your T-Mobile device. If you're calling from outside of the United States, please dial 414-751-6700. You can also contact a T-Mobile MONEY Specialist for help 8AM-12AM ET, 365 days a year via secure message in the 'Support' area of your T-Mobile MONEY app.

  • Does T-Mobile MONEY have bill pay and can I set up recurring payments?

    FAQ & Support

    Yes. You can pay all of your bills from US merchants, and set up recurring payments, right from the T-Mobile MONEY app!

  • How do I reset the security questions for my T-Mobile MONEY account?

    FAQ & Support

    Please contact a T-Mobile MONEY Specialist to reset your security questions. Please call a T-Mobile MONEY Specialist for bilingual support via phone 8AM-12AM ET, 365 days a year at 866-686-9358 or **MONEY from your T-Mobile device. If you're calling from outside of the United States, please dial 414-751-6700. You can also contact a T-Mobile MONEY Specialist for help 8AM-12AM ET, 365 days a year via secure message in the 'Support' area of your T-Mobile MONEY app. 

  • What makes T-Mobile MONEY different?

    FAQ & Support

    We love our customers, and we want to offer them better MONEY. So we've built a checking account where you can get paid up to 2 days early* with payroll-related direct deposits and everyone earns 1.00% Annual Percentage Yield (APY)** on all balances. Plus, T-Mobile wireless customers with an eligible postpaid plan who register for perks and make at least 10 qualifying purchases per month using their T-Mobile MONEY card can earn 4.00% APY** on balances up to $3,000 and 1.00% APY after that. 

    Everyone gets access to over 55,000 no-fee Allpoint® ATMs in the U.S. and abroad (more than Bank of America, Chase or Wells Fargo) and our no overdraft fee, no account fee, no maintenance fee, and no minimum balance requirement checking account.

    To see what you're eligible for, log in to the T-Mobile MONEY app and select 'My perks'. 

    *Subject to description and timing of the employer payroll-based direct deposit, we typically make funds available the business day received, which may be up to 2 days earlier than scheduled. 

    **How APY works: As a T-Mobile MONEY customer you earn 4.00% annual percentage yield (APY) on balances up to and including $3,000 in your Checking Account per month when: 1) you are enrolled in a qualifying T-Mobile postpaid wireless plan; 2) you have registered for perks with your T-Mobile ID; and 3) at least 10 qualifying purchases using your T-Mobile MONEY card have posted to your Checking Account before the last business day of the month. Qualifying purchases posting on or after the last business day of the month count toward the next month’s qualifying purchases. The first time you fund your account, as an additional added value, you will receive 4.00% APY on balances up to and including $3,000 in the statement cycle in which you make your first deposit of greater than $1, as well as in the cycle that follows that deposit provided all other requirements are met. These added value benefits are subject to change. Balances above $3,000 in the Checking Account earn 1.00% APY. The APY for this tier will range from 4.00% to 2.79% depending on the balance in the account (calculation based on a $5,000 average daily balance). Customers who do not qualify for the 4.00% APY will earn 1.00% APY on all Checking Account balances for any month(s) in which they do not meet the requirements listed above. APYs are accurate as of 10/28/2021 but may change at any time at our discretion. Fees may reduce earnings. Additional restrictions apply. For more information, see Account Disclosures / Terms and Conditions.

  • Can I transfer money in from another bank account?

    FAQ & Support

    Yes! To add money from an outside bank account, select 'External transfer in'. From there you'll be guided through source, destination, amount, and whether you'd like to do a single or recurring transfer. You'll need to have a verified, external bank account linked to your T-Mobile MONEY account before you can add money using this method. Verifying an external bank account could take several days or longer depending on the external bank and other circumstances.

  • Can I do an outbound wire transfer?

    FAQ & Support

    No, we do not currently offer outbound wire transfers from your T-Mobile MONEY account. However, there are other ways to transfer money t mobile account number on app your account, including setting up an external transfer or using social payment (P2P) services like PayPal, Venmo, Cash App, etc. Note that while we do not charge a fee for P2P transactions, these services may do so.

  • How do I add cash to my T-Mobile MONEY account?

    FAQ & Support

    There are several ways to deposit cash in your T-Mobile MONEY account: 

    1. Bring your debit card and cash to a participating merchant like Walmart, CVS, 7-Eleven, Walgreens. Tell the clerk you’d like to load cash ($20 minimum) to your T-Mobile MONEY debit card with Green Dot, VanillaDirect, or MoneyGram. Participating merchants charge a fee, in most cases less than $5 per deposit. Fees may exceed this amount and vary by location. We do not set or benefit from fees collected.  Find a location here.

    2. Get a money order, made out to yourself, from a retailer or the USPS (you may incur a small fee) and then deposit the money order using the mobile check deposit feature in your T-Mobile MONEY mobile app. 

    3. Ask another bank for a cashier's check, made out to yourself (you may incur a small fee) and then deposit the cashier's check using the mobile check deposit feature in your T-Mobile MONEY mobile app. 

    4. Make a deposit at another bank and then do an external transfer in using your T-Mobile MONEY mobile app or web app to electronically transfer the funds.

  • Where do I go to deposit cash in my T-Mobile MONEY account?

    FAQ & Support

    Use the T-Mobile MONEY app or website to find a location closest to you t mobile account number on app there are 65,000+ participating merchants nationwide. 

    Find a location: 

    In your T-Mobile MONEY app, go to 'Add money', then select 'Deposit cash'. 

    On the T-Mobile MONEY website, visit: https://www.t-mobilemoney.com/en/features/deposit-cash-locations.html.

  • How much cash can be added directly to my debit card at the register?

    FAQ & Support

    At most locations you can add any amount glenview state bank waukegan $20 to $500 per day; however, there are a few exceptions. MoneyGram accepts cash deposits from $20 - $999 and Walmart accepts cash deposits from $20 - $1,000.

  • How much does it cost to add cash to my T-Mobile MONEY debit card?

    FAQ & Support

    Participating merchants charge a fee, in most cases less than $5 per deposit. Fees may exceed this amount and vary by location. We do not set or benefit from fees collected. 

  • Is there a limit to the number of cash deposits I can make?

    FAQ & Support

    There may be. Participating merchants independently set limits, if they have them. Please contact a participating merchant to learn more.

    Find a location:

    In your T-Mobile MONEY app, go to 'Add money', then select 'Deposit cash'

    On the T-Mobile MONEY website, visit: https://www.t-mobilemoney.com/en/features/deposit-cash-locations.html.

  • Can I direct deposit government payments to my T-Mobile MONEY account?

    FAQ & Support

    Yes. Use your T-Mobile MONEY routing number 067092886 and account number to direct deposit government payments like tax refunds or unemployment checks. To see how you can direct deposit government stimulus payments to T-Mobile MONEY, please visit the IRS Get My Payment website (https://www.irs.gov/coronavirus/get-my-payment).

  • Can I deposit government checks to my T-Mobile MONEY account?

    FAQ & Support

    Yes. We accept personal checks as well as government checks, including tax refunds, unemployment checks, and stimulus checks. 

    For U.S. Treasury checks ONLY, we will accept checks payable to two payees with ‘OR,’ ‘AND,’ or ‘BLANK’ joiners (see ‘Examples’ below) if the following requirements are met:

    —Mobile Check Deposit (for checks up to $3,000): The check must be endorsed on the back with “For Remote Deposit Only” or “For Mobile Deposit Only” AND signed by both parties before submitting the mobile check deposit via the T-Mobile MONEY mobile app. Be sure to check out the FAQ ‘What are the requirements for an acceptable mobile check deposit?’ for all requirements before submitting. 

    —Mail-in Check Deposit (for checks more than $3,000): The check must be endorsed on the back with “For Deposit Only” and signed by both parties, then mailed to us along with a filled-out T-Mobile MONEY Deposit Slip. See more details checking account offers near me the T-Mobile MONEY Deposit Slip. 

    —Examples:  
        'OR' = Mary Smith or John Smith
        'AND' = Mary Smith and John Smith
        'BLANK' = Mary Smith John Smith

    For more information on government stimulus payments, please visit the IRS Get My Payment website. 

  • Does T-Mobile MONEY offer early direct deposit?

    FAQ & Support

    Yes! With T-Mobile MONEY, you can get your paycheck up to 2 days early* when you use direct deposit.

    Existing payroll-related direct mercury credit card application are automatically eligible to receive this benefit. New direct deposits typically take up to 2 pay cycles to begin posting to your account and can be set up with your employer or let us do the work for you! 

    *Subject to description and t mobile account number on app of the employer payroll-based direct deposit, we typically make funds available the business day received, which may be up to 2 days earlier than scheduled. 

  • What do I do if I set up direct deposit, but I'm not getting my paycheck one or two days early?

    FAQ & Support

    Funds from payroll-related direct deposits may be made available up to two days early. Subject to description and timing of the employer payroll-based direct deposit, we typically make funds available the business day received, which may be up to 2 days earlier than scheduled. See Account Disclosures / Terms and Conditions for more details. If you are not receiving your direct deposit early, contact us so we can investigate your unique direct deposit situation to see if there is anything we can do to help. However, based on the factors above it may be out of our control as to when the funds from your paycheck become available. 

    Contact us 8AM-12AM ET, 365 days a year by sending a secure message to a T-Mobile MONEY Specialist in your T-Mobile MONEY app. To send us a secure message about this topic, go to 'Support' (in the 'More' menu in your mobile app) then tap 'New secure message' and choose 'Get paid up to 2 days early' in the 'Category' dropdown menu. 

    When submitting your secure message, please be sure to include the following information:

      -Name of your employer

      -Dates of transaction

  • I am currently on a Sprint wireless plan, am I eligible for T-Mobile MONEY?

    FAQ & Support

    You don't need a wireless plan with T-Mobile or Sprint to sign up for a T-Mobile MONEY account! You only need to meet the following requirements:

    To sign up for an account you must:

     - Be of legal age

     - Have a US government-issued ID or state-issued driver's license/ID

     - Have a Social Security number

     - Have a street address within the U.S. and Puerto Rico, excluding other U.S. territories

    T-Mobile MONEY is powered by BMTX, accounts provided by Customers Bank, Member FDIC. 

    Not everyone who applies for a T Mobile MONEY account will qualify.

  • Are Sprint customers eligible to earn perks?

    FAQ & Support

    Yes! T-Mobile customers, now including Sprint customers, with a qualifying postpaid wireless plan who register for perks and make at least 10 qualifying purchases per month using their T-Mobile MONEY card can earn 4.00% APY* on balances up to $3,000 and 1.00% APY on balances after that, and can participate in Got Your Back** overdraft protection up to $50 by registering for perks and making at least 10 qualifying purchases using their T-Mobile MONEY card in a single calendar month. 

    All T-Mobile MONEY customers who do not meet these requirements can earn 1.00% Annual Percentage Yield (APY).* 

    To register for perks, open the T-Mobile MONEY app (make sure you have the latest version of the app downloaded). Then, go to "My perks" and follow the prompts. 

    *How APY works: As a T-Mobile MONEY customer you earn 4.00% annual percentage yield (APY) on balances up to and including $3,000 in your Checking Account per month when: 1) you are enrolled in a qualifying T-Mobile postpaid wireless plan; 2) you have registered for perks with your T-Mobile ID; and 3) at least 10 qualifying purchases using your T-Mobile MONEY card have posted to your Checking Account before the last business day of the month. Qualifying purchases posting on or after the last business day of the month count toward the next month’s qualifying purchases. The first time you fund your account, as an additional added value, you will receive 4.00% APY on balances up to and including $3,000 in the statement cycle in which you make your first deposit of greater than $1, as well as in the cycle that follows that deposit provided all other requirements are met. These added value benefits are subject to change. Balances above $3,000 in the Checking Account earn 1.00% APY. The APY for this tier will range from 4.00% to 2.79% depending on the balance in the account (calculation based on a $5,000 average daily balance). Customers who do not qualify for the 4.00% APY will earn 1.00% APY on all Checking Account balances for any month(s) in which they do not meet the requirements listed above. APYs are accurate as of 10/28/2021 but may change at any time at our discretion. Fees may reduce earnings. Additional restrictions apply. For more information, see Account Disclosures / Terms and Conditions.

    **How Got Your Back works: Available only to T-Mobile wireless customers with a line on a qualifying postpaid plan who have registered for perks. Got Your Back overdraft protection will begin once at least 10 qualifying purchases using your T-Mobile MONEY card have posted to your Checking Account before the last business day of the month. You are only required to meet this purchase requirement once to receive Got Your Back benefits. See "Got Your Back" Terms and Conditions for more details.

  • Are there any extra steps I need to take after setting up my Social Security Administration (SSA) direct deposit to T-Mobile MONEY?

    FAQ & Support

    Yes! The Social Security Administration (SSA) requires you to notify them about direct deposit information changes in one of the following ways:

      •  Visit the Social Security website at https://www.socialsecurity.gov/myaccount.

      •  Call Social Security at 1-800-772-1213.

      •  Call or visit your local Social Security office. Find the nearest office at https://secure.ssa.gov/ICON/main.jsp.

    We make it easy by filling out the form you’ll need when you talk to the SSA. Go to 'Add money' then 'Direct deposit' and look for “Social Security Administration” or "SSA". There you can download the form with your T-Mobile MONEY account information pre-filled.

  • What is a 'qualifying purchase'?

    FAQ & Support

    Qualifying purchases include:

    A purchase of goods or services made with your T-Mobile MONEY card. You can use your physical card, make an Internet purchase with the card number, or use Apple Pay®, Google Pay or Samsung Pay. Purchases also qualify whether you choose debit or credit at the point of sale. To count for the current month's qualifying purchases, a qualifying purchase must be "posted" to your T-Mobile MONEY Checking Account (and cannot be in a pending status) before the last business day of the month. Qualifying purchases that "post" on or after the last business day of the month, will count toward the next month’s qualifying purchases. "Posted" ("posting" and "post") means that a given purchase has been finalized by the merchant and communicated first metro bank mobile app the bank. "Posting" does not always occur on the date the transaction was authorized.

    Examples of qualifying purchases include, but are not limited to:

    - Pay for food delivery with your T-Mobile MONEY card

    - Purchase an online item from a retailer using your T-Mobile MONEY card

    - Purchase your medicine from the drugstore using your T-Mobile MONEY card 

    - Pay for gas using your T-Mobile MONEY card.

    The following transactions do NOT qualify:

    - Cashback that doesn’t include a purchase

    - Cash advances and ATM withdrawals 

    - Returns, refunds, and any other credits to your account 

    - Bill payments, external bank transfers, and any other ACH debits 

    - Transfers to an external bank account or peer-to-peer (P2P) services like PayPal®, Venmo®, Cash App®

    - Purchase authorizations, pending purchases, and holds

    For complete details on qualifying purchases, please see the Account Disclosures / Terms and Conditions and "Got Your Back" Terms and Conditions. 

  • Is the $200 monthly how do i pay my spire bill online still required to earn perks?

    FAQ & Support

    No. Effective 3/31/2021, the "deposit at least $200 a month" perks eligibility requirement was terminated and replaced with the new "make at least 10 qualifying purchases per month using your T-Mobile MONEY card" perks eligibility requirement. 

    For more details on how you can get perks, please see "How APY works" and "How Got Your Back works" below. 

    How APY works: As a T-Mobile MONEY customer you earn 4.00% annual percentage yield (APY) on balances up to and including $3,000 in your Checking Account per month when: 1) you are enrolled in a qualifying T-Mobile postpaid wireless plan; 2) you have registered for perks with your T-Mobile ID; and 3) at least 10 qualifying purchases using your T-Mobile MONEY card have posted to your Checking Account before the last business day of the month. Qualifying purchases posting on or after the last business day of the month count toward the next month’s qualifying purchases. The first time you fund your account, as an additional added value, you will receive 4.00% APY on balances up to and including $3,000 in the statement cycle in which you make your first deposit of greater than $1, as well as in the cycle that follows that deposit provided all other requirements are met. These added value benefits are subject to change. Balances above $3,000 in the Checking Account earn 1.00% APY. The APY for this tier will range from 4.00% to 2.79% depending on the balance in the account (calculation based on a $5,000 average daily balance). Customers who do not qualify for the 4.00% APY will earn 1.00% APY on all Checking Account balances for any month(s) in which they do not meet the requirements listed above. APYs are accurate as of 10/28/2021 but may change at any time at our discretion. Fees may reduce earnings. Additional restrictions apply. For more information, see Account Disclosures / Terms and Conditions.

    How Got Your Back works: Available only to T-Mobile wireless customers with a line on a qualifying postpaid plan who have registered for perks. Got Your Back overdraft protection will begin once at least 10 qualifying purchases using your T-Mobile MONEY card have posted to your Checking Account before the last business day of the month. You are only required to meet this purchase requirement once to receive Got Your Back benefits. See "Got Your Back" Terms and Conditions for more details.

  • I am currently on a Metro wireless plan, am I eligible for T-Mobile MONEY?

    FAQ & Support

    Yes! You only need to meet the following requirements:

    To sign up for an account you must:

    - Be of legal age 

    - Have a US government-issued ID or state-issued driver's license/ID

    - Have a Social Security number

    - Have a street address within the U.S. and Puerto Rico, excluding other U.S. territories

    T-Mobile MONEY is powered by BMTX, accounts provided by Customers Bank, Member FDIC. 

    Not everyone who applies for a T Mobile MONEY account will qualify.

  • How secure is my money with T-Mobile MONEY?

    FAQ & Support

    T-Mobile MONEY has several features to help secure our customers’ money. 

    T-Mobile MONEY accounts are FDIC-insured up to $250,000 through Customers Bank. T-Mobile MONEY is powered by BMTX, accounts provided by Customers Bank, Member FDIC. 

    Customers can turn their debit card off at any time in the app if their card is lost or stolen, and can turn it back on at their convenience.

    Biometrics (retinal scanning, fingerprint reading, facial scanning) can be used to log in to the mobile app if that functionality is enabled on their mobile device. 

    When customers use their T-Mobile MONEY debit card, they're protected when fraud occurs with Zero Liability Protection from Mastercard® (see terms and conditions: https://www.mastercard.us/en-us/about-mastercard/what-we-do/terms-of-use/zero-liability-terms-conditions.html).

  • Источник: https://www.t-mobilemoney.com/en/faq.html

    Porting to T-Mobile

    Posted By: Edward Mance

    Porting a phone number to T-Mobile is the process of moving the number from the current carrier (losing carrier) to T-Mobile (winning carrier). This is not the same thing as call forwarding – where an inbound call is simply forwarded to a different number. With porting, the number becomes part of the winning carrier’s network.

    IT’S SIMPLE

    • Porting a phone number to a wireless carrier such as T-Mobile is the simples of all port types.
    • It requires no paperwork to be submitted as part of the port request.
    • And it takes the lease amount of time – approximately 3 business days.


    SUMMARY:

    • Gather current account information for the carrier account where the new number is right now.
    • Submit that information to T-Mobile. They will submit it to the losing carrier.
    • Reprogram outbound caller ID on your wireless phone handset.
    • Wait approximately 3 business days for the number to start working automatically.


    GATHER INFORMATION

    • Carrier currently holding the number
    • Account number
    • Account PIN (not the voicemail pin)
    • Name on account
    • Address on account, including zip code
    • Tax ID on the account – only necessary black friday sales at victoria secrets pink an ATT Mobility port; T-Mobile does not ask for it.

    Normally only the account number and pin will be required. But, once in in a while the T-Mobile rep may ask for the other details mentioned above.

    You do not need to bring in any documentation. Just the information is sufficient.

    PORTING FROM A LANDLINE CARRIER?

    Also, if you are porting from a landline carrier, you will need to have T-Mobile submit the name and address on the losing carrier’s account in the port request. However, T-Mobile removed, for some unknown reason, the name and address fields on their port request interface given to their in store and over the phone representatives. The result is that the request will bounce for “wrong” account information. Or T-Mobile will not get any kind of a response. This added step is a hard requirement that most landline and even VOIP carriers have in order to more firmly put number security into place. In this case, you will need to contact the Landline Casework Department at the number listed at the end of this article.

    SUBMIT INFORMATION TO T-MOBILE

    If you have a spare T-Mobile SIM card, or if you will be replacing the number on an existing SIM card, call 611 SEND or call the T-Mobile Number Transfer Center at 877-789-3106 on your T-Mobile handset, or optionally go into an T-Mobile store to initiate the port request. If you are opening a new account, or are adding a line to an existing account but do not have a new SIM card, you will need to to to a store.

    You must have an unlocked handset (able to work on any network in order to perform the port).

    NEW LINE OR EXISTING LINE?

    The T-Mobile representative will ask you if you want to port your new number to an existing line (i.e., replace an existing phone number) or to a new line. If it is to a new line, you will need to have a new line added to your T-Mobile account first. T-Mobile may provide you with a temporary number just for this purpose. The temporary number will be replaced by your new number when the porting process completes. It does not matter which area code the temporary number is in.

    If you are porting your new number to an existing line, you will be porting the new number “over top of” the existing number – which means you will lose the old/current number permanently. So if you need to keep the old number, then open a new line for the new number. You may want to consider using call forwarding from the old number to the new number so you don’t miss any calls.

    FEES

    T-Mobile does not charge a fee for porting a new number in, but they generally charge about $20 for a new SIM card. There may also be an activation fee if you are adding a new line or are starting a new line on a new account. Ask them if they could waive the fee. Sometimes it works, sometimes it does not.

    If you are porting your new number over top of an existing one, your existing 2 year contract period will not be restarted. So if you have, for example, 5 months left on your contract, only the 5 months will be left on the line after your port request goes through. But confirm this with your representative just to make sure a mistake is not made.

    PROGRAMMING YOUR PHONE

    Unlike with Verizon Wireless, T-Mobile does not need to program the phone handset. The intelligence of what the telephone number is and will be is transmitted to the handset through the SIM card, and not the handset such as in Verizon Wireless.

    WAITING FOR THE PROCESS TO COMPLETE

    If your number is being ported from another wireless carrier, the acknowledgement and approval of the port request by the losing carrier can usually be instantaneous.

    That is because the FCC has required there to be automated porting systems between carriers.

    Hence, a wireless-to-wireless port will normally take less than 24 hours to complete, including over the weekends. However, it might take only 5-10 minutes.

    If your number is being ported from a landline or VOIP carrier this will normally take about 3-4 business days (not calendar days).

    This is because landline/VOIP carrier port-out departments do not work weekends, and their porting systems are not automated to the same degree that wireless carrier porting departments are.

    Your T-Mobile representative may incorrectly estimate that the port will take 24 hours or less if they are not familiar with landline/VOIP ports.

    Conversely, a representative may tell you that the port may take 5 days, 10 days or even 15 days. This will be incorrect as well. The representatives may simply want to overestimate the port times so that they do not falsely set your expectations to the short side.

    FIRM ORDER COMMITMENT DATE (FOC DATE)

    If the losing carrier is a landline or VOIP carrier, you can contact T-Mobile after one to two business days (not calendar days) to get an FOC date. The FOC date is the port date that the losing carrier has scheduled your number to port to AT&T Mobility. (They are also given the planned time of day for the port, however you will rarely be offered that information).

    ONCE THE PORT IS COMPLETED

    Your new number will automatically start to work on your handset once the port has completed.

    You will normally get a text message from T-Mobile to let you know that the port request is complete and the number is now functioning on the new handset, though not always.

    However, be aware that, even then, it is not guaranteed to be fully functioning properly; this can take another day or two as explained in the next point.

    DUAL/MIXED SERVICE

    This is something T-Mobile rarely tells you but is important. Sometimes during the 24-48 hour period after a port is “complete” some inbound calls may still get routed to the losing carrier even while outbound calls will be functioning normally. This period is called a Dual Service or Mixed Service period. It can happen because it may take a day or two for all of the primary switches in the telephone network to be reset so that all inbound calls get routed to the correct carrier and handset. This rarely happens, but, unfortunately, it can happen while the change works its way through the multiplicity of carrier systems involved. There is no benefit to contacting T-Mobile about this problem unless it lasts for longer than 2 days.

    TEXT MESSAGING

    Text messaging capabilities can sometimes take up to 3 business days longer to begin functioning normally. There is no need to contact T-Mobile about this unless it has been longer than 3 days after your new number has begun working with voice service.

    USEFUL CONTACT INFORMATION

    611 SEND may be used to reach the T-Mobile customer service department from your T-Mobile phone.

    To check to see whether a number is eligible to be ported into your T-Mobile service, go the following link: https://www.t-mobile.com/switch/

    To get the FOC date, you will still need to call the porting department.

    You can reach the T-Mobile Number Transfer Center at 1-877-789-3106. If you are porting from a landline carrier and are experiencing difficulty with the port, ask them to connect you to the Landline Casework Department. They will definitely be able to help out.

    Источник: https://phonenumberguy.com/porting/porting-a-phone-number-to-t-mobile/

    When you bring your number to Hello, you must submit your account details from your current carrier.

    This information must be accurate to transfer your number to our network. In fact, mistakes in this section are the most common cause of number transfer delay or amazon foam hand sanitizer your carrier below for personalized help finding everything you need to bring your number with you to Hello Mobile.

    Assurance Wireless

    Call Assurance Wireless at 1-(888)-898-4888 to access your account number.

    Your PIN is the 6-digit (or 10-digit) number you created, which is located on your welcome letter.

    AT&T

    Your account number can be found in the top right corner of any bill or by logging into your online account. Do not enter any dashes or hyphens.

    Your PIN is the last four digits of your phone number, which cannot be found on your bill or online account. Call AT&T at 1 (800) 331-0500 for further assistance.

    Boost

    Call Boost Mobile at 1(888) 266-7848 for your account number or 4-digit PIN number.

    Century Link

    Your account number can be found in the top right corner of any bill and will be your phone number plus 3 digits. Contact CenturyLink at 1-888-638-6771 for help.

    Your PIN is 0000.

    Cingular

    Your account number can be found in the top right corner of any bill or by logging into your online account. Do not enter any dashes or hyphens.

    Your PIN is the last four digits of your phone number, which cannot be found on your bill or online account. Call AT&T at 1 (800) 331-0500 for help.

    Comcast

    Your account number can be found on the upper right-hand corner of your bill.

    Your pre-selected PIN is given to you by Comcast. Find or reset it by logging into your account.

    Consumer Cellular

    Find your account number online or call Consumer Cellular at 1 (888) 345-5509.

    Your PIN will be the last 4 digits of your social security number.

    Credo

    Text ACCOUNT to 27336 for your account number 511511 republic bank and trust number).

    Your PIN number will always be 0000.

    Cricket

    Log into your online account or call Cricket Customer Support at 1 (800) 274-2538 to get your account number.

    Call Cricket customer support at 1 (800) 274-2538 to retrieve the 4-digit PIN you set up when you joined.

    Freedompop

    To retrieve your account number and PIN, log into your account at my.freedompop.com, then click ‘Manage Settings’ and select ‘Port Out Info’.

    Google Fi

    To transfer your number from Google Fi, visit support.google.com/fi for more details.

     

    Kroger i-wireless

    Your account number is your 10 digit phone number.

    Your PIN number is the 4- to 8- digit PIN you set up during activation. Call 1-(866)-434-7796 if you have any questions.

    Metro by T-Mobile

    You can find your 9-digit account number on a past bill under the ‘Payments’ tab of your online account. You can also reference Metro’s bill reminder text messages.

    Your PIN is your 8-digit birthday. You can also contact Metro at 1 (888) 863-8768 for help.

     

    Mint Mobile

    Dial 611 from your phone or call (213)-372-7777 to get your PIN and account number.

    Net10 Wireless

    Your account number is your phone’s IMEI/MEID number. If you’re using a BYOP SIM Card, it will be the last 15 digits.

    You can find your PIN in the ‘Buy Now Summary’ page in ‘My Account’.

    SafeLink Wireless

    Your account number is your phone’s IMEI/MEID. Please dial *#06# to retrieve this number.

    If you don’t remember the PIN you created at sign up, call SafeLink at 1 (800) 378-1684.

     

    Simple Mobile

    Your account number is the last 15 digits of your SIM ID.

    Your pass code is the last 4 digits of your SIM ID.

    Sprint

    You can find your 9-digit account number at the top center or your bill or log into your online account.

    Your PIN is the same call-in pass code you use to contact customer service. If you are having trouble logging in, contact Sprint at 1 (888) 211-4727 for assistance.

    Straight Talk

    Your account number is your primary phone’s IMEI/MEID. Please dial *#06# to retrieve this number.

    Your PIN will be found under your ‘Current Security PIN’ under the ‘Update Personal Profile’ tab of your online account. If the field is blank, call Straight Talk at 1 (877) 430-2355 for help.

    Tello

    Your account number will be found in the My Information tab in your Tello account. Contact Tello customer service at 1-866-377-0294 for help.

    You can access your port out PIN within your online account.

    Ting

    Your account number and PIN number are both found under ‘Port Out Information’ within your account settings.

    T-Mobile

    Your account number is a 9-digit number you can find at the top center of any bill or by logging into your online account.

    To access your PIN, call T-Mobile at 1 (877) 453-1304.

    Total Wireless

    Your account number is your primary phone’s IMEI/MEID. Please dial *#06# to retrieve this number.

    Your default PIN is 0000, unless you changed it. If you’re not sure, call Total Wireless at 1 (866) 663-3633 for help.

    TracFone

    Your account number is your primary phone’s IMEI/MEID. Please dial *#06# to retrieve t mobile account number on app number.

    Your PIN is your TracFone ‘Security PIN’. This is found under the ‘Profile’ tab within your online account.

    US Cellular

    To access your account number or PIN, contact US Cellular customer service at 1(888) 944-9400.

     

     Verizon

    Find your account number on your bill or log into your online account under the ‘Account Overview’ tab. It will be listed at the top and end in ‘-00001’. Be sure to enter without the hyphen.

    Your PIN is a 4-digit number that can be reset by logging into your online account. Call Verizon customer service at 1 (800) 922-0204 for more info.

    Virgin

    To access your account number, contact Virgin Mobile customer service at 1(888) 266-7848.

    Your PIN is the account holder’s 6-digit birthday (MMDDYY).

     

    Walmart Family Mobile

    To view your account number, dial ##225#.

    Access your PIN by contacting Walmart Family Mobile customer service at 1(877) 440-9758.

    Wing Alpha

    Call Wing at 1-888-800-9921 to get your account number.

    Your PIN is the 4-digit PIN you selected at signup.

    General

    Contact your current carrier to confirm your account details. Be sure to double check your info.

    Источник: https://support.hellomobile.com/where-can-i-find-account-details-for-my-current-carrier/

    Straight Talk Account Number, Password & Contact Info

    Contact Information for Cellphone Service ProvidersThis is a brief overview of Straight Talk contact info and how to get the information you will need if you wish to port your phone number out to a different company. For your convenience, you can use the information and Straight Talk porting instructions below to get your Straight Talk account number and password.

    Straight Talk Contact Info

    Customer Service: 1-877-430-2355

    If you’re looking for a new place to put your cash, T-Mobile Money is an interesting option to consider. What it does not have is what money expert Clark Howard likes about it: fees.

    But what exactly is T-Mobile Money and is it a good option for you?

    In this article, I’m going to tell you everything you need to know about T-Mobile Money. In researching this article, I opened an account and have been using it ever since.

    1. What Is T-Mobile Money?

    T-Mobile Money is a financial product from wireless carrier T-Mobile. While it isn’t an actual bank, T-Mobile Money provides many of the same services that banks do.

    You can open a checking account and deposit your money, knowing that it will be safe. That’s because all funds in T-Mobile Money accounts are held at BankMobile, a division of Customers Bank, and that money is insured by the Federal Deposit Insurance Corporation (FDIC) up to $250,000 per customer.

    One of the main attractions of T-Mobile Money is that it doesn’t charge fees. That means no transfer fees, overdraft fees or any extra charges.

    T-Mobile Money checking accounts offer the option to order a debit card.

    Here’s a screenshot of the T-Mobile Money app’s interface:

    T-Mobile Money app interface

    2. What Are Some Features That T-Mobile Money Provides?

    T-Mobile Money provides many of the features that t mobile account number on app bank customers enjoy including:

    • 1.00% APY (up to 4.00% APY for qualifying T-Mobile customers)
    • 24/7 customer support
    • Digital wallet compatibility
    • Access to 55,000 ATMs in the Allpoint network. Learn more about Allpoint ATMs.

    T-Mobile Money is available on your computer or via mobile app (Android and iOS). Like any other banking app, you can deposit cash, order checks and view your account statements and documents.

    Customer Service

    When it comes to customer service, not all reviews you’ll find online are glowing. But when I called T-Mobile Money’s customer service number (866-686-9358), I was connected to a live person within 30 seconds.

    In the app, you also have the option to send a secure message to Customer Service, which T-Mobile says will be answered in 24 hours.

    When I contacted Customer Service via app, I was answered in less than a day.

    3. Are There Any Perks for T-Mobile Customers?

    You don’t have to be an existing customer of the wireless provider to sign up for T-Mobile Money, but if you are one, you can unlock even more features. Those include:

    4% Annual Percentage Rate (APR)

    You can earn a high amount of interest on your T-Mobile Money checking account if you meet certain criteria related to your balance and wireless plan. T-Mobile Money is currently offering 4% on balances up to $3,000 when you make 10 qualifying purchases each month using a T-Mobile MONEY debit card.

    After you pass the $3,000 threshold, you get 1% APY on everything over that balance.

    T-Mobile Money customer Dave Roycroft of Denver, Colorado says he’s been able to boost his account by taking advantage of the 4% APR.

    “I was astonished at seeing 4% interest, especially when Clark had recommended a multitude of online banks that weren’t offering anything near that,” T mobile account number on app tells Team Clark.

    Since opening his account in 2020 with $300, Roy says he’s been able to more than double that amount thanks to the generous APR.

    “I have earned about $320 since starting with T-Mobile Money,” Roy says.

    Early Payday

    T-Mobile Money also gives you the option to get paid two days early. The condition for this is that you have to sign up for payroll direct deposit.

    Overdraft Protection

    Although Clark is not a fan of overdraft protection, T-Mobile Money features what’s called Got Your Back protection, which credits your account to help prevent overdrafts.

    T-Mobile Money perks for wireless customers

    4. How To Sign Up for T-Mobile Money

    If you’re interested in signing up for T-Mobile Money, you can register via the mobile app or online at tmobilemoney.com.

    You can choose to use your existing T-Mobile account (like me) or create a T-Mobile ID.

    Here are the three steps it takes to sign up with T-Mobile Money:

    1. To get started, it will ask you to enter your Social Security number (you have the option to skip this step initially but it comes up again later in the process).
    2. Enter your street address.
    3. Enter a form of identification (passport or driver’s license).

    Once you’ve completed the setup, your account will be created. From there, you can fund your account by connecting it to an existing bank account.

    It will typically take two to four days for the cash transfer to be complete.

    5. What Is Clark’s Take on T-Mobile Money?

    We told you that any no-fee checking account gets high praise from Clark. Here’s what he has to say about T-Mobile Money:

    “T-Mobile Money is awesome! And it’s something that we take very few questions about,” Clark says. “To this moment, we’ve had zero complaints about T-Mobile Money as an alternative to using one of those big, bad rotten banks!”

    Final Thought

    With T-Mobile Money, you get many of the features of a big bank, but without the fees, which makes it a viable financial alternative.

    Clark sees T-Mobile Money as the wireless provider’s attempt to keep customers in its ecosystem, along with its bargain promotion app T-Mobile Tuesday and unlimited data plans that include free Netflix.

    “T-Mobile is trying to be a ‘stickie,'” Clark says. “If you’re not familiar with that business concept, the idea is that you come up with multiple benefits for your customers so that they become more loyal to you.”

    Of course, loyalty comes with a price. That’s why Clark wants you to comparison shop to get the best deal.

    Looking for more digital alternatives for your money? Here are the best online banks.

    More Resources From Clark.com:

    Welcome bonuses can be a great way to boost the value of a credit card.Best Credit Card Welcome Bonuses for 2021-If you're in the market for a new credit card, you may be hoping to cash in on the hundreds of dollars in signup bonuses offered to new customers. Welcome bonuses and offers are a marketing tool that credit card…
    Источник: https://clark.com/personal-finance-credit/banks-banking/t-mobile-money/
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