amazon seller customer service

Customer service folks will help you for free to understand the system and make better ads. Do not overspend, try some and see results, after a while you. No information is available for this page. While 888-280-4331 is Amazon's best toll-free number, there are 7 total ways to get in touch with them. The next best way to talk to their customer support team.

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Источник: https://sell.amazon.ae/contact-us

Shoppers think of Amazon.com as the place where they can buy most anything they need to live their lives, but shoppers aren’t Amazon’s only customers. Small businesses rely on Amazon as a trusted partner to enable them to reach millions of customers worldwide and help them grow their businesses, while also providing them with a safe place to sell their products. We have teams at Amazon responsible for finding, engaging, working with, and innovating on behalf of small businesses to help them be successful — on and off Amazon.com. In 2017, over 300,000 U.S. based small and medium-sized businesses (SMBs) were selling on Amazon, and during Prime Day customers ordered more than 40 million items from SMBs worldwide, growing their sales by more than 60 percent over Prime Day 2016.

Our teams span a wide range of functional areas, from the seller support employees answering questions by phone and investigators keeping transaction on our platform safe, to machine learning scientists and software developers helping to drive new approaches to solving technical problems. What all of our teams have in common is a strong desire to see sellers succeed. Today, as a result of our work, over half of the units purchased on Amazon.com are sold by third party sellers through Marketplace.

Our passion for innovating on behalf of sellers of all sizes has resulted in other industry-changing programs like Fulfillment by Amazon, which allows sellers to send us their inventory so we can fulfill orders and manage customer service on their behalf, as well as Amazon Pay which lets other online retailers’ customers pay using the customers’ own Amazon payment information.

Technology is at the heart of our work and we see the direct impact of what we do in the success of the sellers we work with and the expanded selection they provide to customers. Explore roles in Seller Services and take part in creating the future or retail for sellers and customers.

Источник: https://www.amazon.jobs/en/business_categories/seller-services

Amazon has grown to become the biggest e-commerce retailer in the world. According to statista.com, 206 million people shop on Amazon every month.  The wide range of products, competitive prices, and convenience are some of the factors that make Amazon a go-to online shopping platform.

Amazon Q&A

Number of Amazon reviews – 7.8k

Amazon rating*- 2.2⭐⭐

Claimed losses - $5.1M

Successful calls – 15%/40K

In the recent past, there have been numerous complaints regarding the Amazon customer service on PissedConsumer. This article explores the best and easiest ways to contact their customer service. It also addresses the following top consumer questions to Amazon:

  1. Is Amazon customer service good?
  2. How to contact them by phone?
  3. Can I contact their customer service via social networks?
  4. How to contact seller on Amazon?
  5. Is there a help page to contact?

1. Is Amazon Customer Service Good?

Amazon positions itself as a customer-centric e-commerce platform that is committed to operational excellence, invention, and long-term thinking. While many customers have had a great experience shopping and selling on the platform, others have reported their disappointment with the Amazon customer service.

According to PissedConsumer.com reviews, the top Amazon support complaints are in regards to:

  • Difficulty getting through to the Amazon support.
  • Rude delivery staff.
  • Being put on hold for extended periods when customers contact Amazon via phone.
  • Mishandling of products by Amazon delivery men.
  • Items that are out-of-stock being listed as available.

Other common Amazon complaints include:

  • Poor quality or defective products.
  • Being overcharged especially on the Amazon prime membership.
  • Wrongful billing on orders.
  • Delivery of the wrong items.
  • Unexplained change in delivery dates.
  • Difficulty returning items and getting refunds.

These complaints seem to come up across the various company portals, including Amazon.com, Amazon India, and Amazon UK. For instance, in an Amazon review on PissedConsumer, the customer complained that the company was delivering refurbished goods that were defective and positioning them as new products. On five occasions, the customer received defective vacuum cleaners until she decided that was enough and asked for a refund.

While Amazon refunded her, she expressed her disappointment in the company for selling low-quality products to customers online.

5 times and two different sellers (two different brands) delivered defective/broken machine. Amazon india runs a scam of selling products that are not genuine to consumers online

That said, Amazon ratings vary across different review platforms. On Pissed Consumer, the rating is 2.2 stars, Glass Door gives it 3.9 stars, and the majority of Amazon reviews on BBB have a 1-star rating.

2. How to Contact Amazon by Phone?

As evidenced in numerous reviews on PissedConsumer, customers would like to know how to call Amazon. The challenge that most people experience is finding the right Amazon phone number to call or being put on hold for too long. Yet, some issues are easier resolved by talking to a real person.

There are different customer service numbers depending on your location and issue at hand as follows:

  • Amazon toll-free number: (866) 216 -1075
  • For legal issues: (206) 266 – 4064
  • For payment issues: (866) 216 -1075

To find out the accurate Amazon phone number to call, visit the company’s help center, scroll down on the page, and click on “Contact Us”. 

Amazon contact us

Select a category under which your issue falls. You will be prompted to provide more details about the issue by choosing even more categories from the drop-down menus. Scroll down to the “talk to someone” segment and click on “phone”.

Provide your country and phone number. If your country is on their drop-down list, you might be asked to specify your number for an Amazon customer service representative to call you. Otherwise, the company will provide you with a phone number to call.

Before you contact Amazon customer support, ensure to have all the information about your account at hand including your full name, address, credit card information, and details about your last purchase. In addition, the Amazon customer care representative will send a verification code to your phone at the start of the call and you will be required to confirm the code.

3. Can I Contact Amazon Customer Service Via Social Networks?

Most international companies are quick to respond to their customers via social media pages. That is the case for Amazon. The customer service representatives can be reached through the various social media pages including @Amazonhelp on Twitter or direct messaging on them on the Amazon Facebook and Instagram pages. 

The Amazon customer service chats on Twitter reveal that on this social media platform customers get responses promptly. So, if you don’t know how to call Amazon, you can either tweet or direct message the customer service representatives on their page. If the issue involves providing your personal information, it is best to directly message the Amazon Help Twitter page to avoid exposing your information to scammers.

Amazon Help twitter post

As for Facebook, it is not clear whether Amazon customer care responds promptly since you can only direct message them. The other option for contacting the Amazon support is to send them an email. The main Amazon customer service email address is: [email protected]

According to some Amazon reviews on PissedConsumer, customers indicated that they didn’t get a response to their email. Hence one of the most Amazon FAQs is “which is the best Amazon email address to write to?” One reviewer indicated that they got a prompt response when they reached out to Amazon via the [email protected] email address.

If you are looking for immediate assistance on your issue, it is best to contact Amazon via phone or reach out via the @AmazonHelp Twitter page.

4. How to Contact Seller on Amazon?

Customers often wonder how to call Amazon seller. Whether you want to enquire about a product, to change your order, or to provide feedback, there are three main ways to contact a seller on Amazon.

  1. Through the “sold by…” link

Amazon provides the name of the seller under the product description. If you click on the “sold by…” link, it will offer you an option to ask a question. You will be probed about whether you are enquiring about a product you have already ordered or otherwise. Then, you will choose a subject category and provide details about your question or issue.

When contacting a seller using this method, your question or message goes directly to Amazon, and then the company forwards it to the seller. Amazon does not reveal your personal information to the seller. It takes up to 3 business days for the seller to respond.

  1. Through your order page.

You can seek assistance from the seller for products already ordered through the “your orders” page. To do so, login to your account and go to “your orders” page. Click on the order that you would like to contact its seller. On the right side, you will be presented with several options including a “problem with order” or “get help with order”.  Click on it and follow the prompts to provide details about your issue.

  1. Through the Amazon review

If you already received your order and you would like to give the seller feedback, you can do so by writing a review and rating the product.

With that said, some Amazon complaints indicate that customers did not get a response or their issue resolved by the seller.  In such a case, it is best to contact Amazon support directly. To speak to a customer service representative, call the appropriate Amazon phone number. 

5. Is There an Amazon Help Page to Contact?

The Amazon "Contact us" page is the starting point for contacting the their customer service. On the page, you are provided with 7 categories to choose from including:

  • A delivery, order, or return;
  • Prime Membership;
  • Payment, charges, or gift cards;
  • Login, address, or phone;
  • Device – FireTablet, FireTV, Echo etc.;
  • Digital Content – Kindle Books, Music etc.;
  • Something else.

Once you choose the category you need help with, you will be prompted to provide further details about the issue by selecting from the provided drop-down menu. Amazon then provides you with relevant information in regards to the issue and some ways you can resolve the matter. They then proceed to offer you an option to talk to someone either by email, phone, or chat.

Amazon Help page

If you click on the email option, you will be provided with a window where you can specify details about the issue. Once you send the email, you should get a response within 12 hours.

If you select the Amazon Live chat option, you will be led to a live chat page where a customer service representative will be available for you to chat with. For the phone option, you will either be provided with a phone number to call or you will be asked to provide your phone number for a company representative to give you a call.

Finally, the company has a comprehensive help center that contains articles on most common customer issues and answers to the top Amazon FAQs.

Some customers find the process of contacting a customer service representative too complicated. Amazon complaints indicate that you have to go through numerous steps before being able to get in touch with a real person.

Amazon offers various ways to get in touch with their customer service team, including email, phone, live chat, and social media pages. Besides, the help center provides comprehensive information on the most common customer issues and Amazon FAQs. With that said, customers have reported experiencing difficulty in speaking to a real person both on the phone and live chat.

How has your experience with the Amazon customer service been? You are welcome to share your experience by leaving a review about Amazon by clicking the button below.

write a review

Freelance Writer

By Winnie
Health and Beauty Expert

Winnie is a freelance writer and B2C content expert who specializes in health and beauty, cafes and restaurants, fitness products buyer guides and researches. She has been working with international clients since 2012.

*The company ratings on the PissedConsumer website are calculated using a mathematical algorithm that evaluates the information in the company’s profile. The algorithm parameters are: users’ rating, the number of resolved issues, the number of company responses and more. The PissedConsumer algorithm is also subject to change in the future.

Источник: https://help-center.pissedconsumer.com/how-you-can-reach-out-to-amazon-customer-service/

Amazon's never-ending fake reviews problem, explained

Not everything is as it seems on Amazon's marketplace, where products are rated in a five-star system and a heavy number of positive reviews can help one brand stand out from a pack of competitors. Amazon has acknowledged it has a fake reviews problem, as it struggles to rein in coordinated efforts on other websites to flood product listings with good reviews in quid pro quo schemes that violate the company's terms of service. 

But for shoppers comparing 15 versions of that wireless phone charger or dashcam, the overload of stars and comments -- real and fake -- can be overwhelming. 

This isn't a new phenomenon. Some Amazon shoppers accept refunds and gift cards in exchange for positive reviews, despite the company's ban on the activity. The e-commerce giant calls these "incentivized reviews," because they come from real shoppers who are paid for their positive opinion. Before Amazon banned the practice in 2016, reviewers would often admit they got a product for free in exchange for a review, but the practice is now fully in the shadows. 

Amazon has cracked down on the practice, kicking companies off its marketplace when it finds out the seller has broken the rules. In May, it removed listings for electronics sold by Aukey and Mpow amid reports the companies had engaged in incentivized review schemes. Amazon also says it puts resources into removing fake reviews and the accounts that post them, adding that it blocked 200 million suspected fake reviews before they were posted in 2020. A company spokesperson said 99% of Amazon's actions on incentivized reviews take place proactively, before problems are reported to the company. 

"We want Amazon customers to shop with confidence knowing that the reviews they read are authentic and relevant," the Amazon spokesperson said. 

But the problem remains pervasive enough -- with many retailers eager to edge out their competitors -- that shoppers can't really tell if the number of five-star reviews on a product is legit or artificially inflated. That leaves consumers unsure of what to believe when they're up against the prospects of dozens of copycat items in an Amazon marketplace that hosts nearly 2 million sellers globally. Amazon also struggles to identify fake reviews that come from real customers who've bought and used a product. Their behavior looks legitimate, and the same customer might write some reviews that are paid and others that aren't. 

Another major challenge to Amazon is that the fake reviews are often coordinated on social media sites the company doesn't control. In May, a UK regulator said it would continue scrutinizing these groups on Facebook and Instagram, and noted that 16,000 social media groups that coordinated refunds for fake Amazon reviews had been removed. 

Meta, the company that runs those social media platforms, bans the trade of reviews and has automated processes to detect the schemes. The company said that people can report this type of group and that it removes groups and content if they're found to be in violation of the rules. Amazon also monitors social networks for groups coordinating the reviews and last year reported 6,000 of the groups to social media companies.

The problem has a circular nature. The faster a product can build up good reviews, the more visibility it can get as a "best seller" on Amazon and the faster it can earn the trust of shoppers who've never bought from that company before. As that company gets more customers, it also has more people it can solicit paid reviews from, speeding up its ratings success even further. 

Here's how these schemes work, and how they keep themselves going:

Step 1

When a shopper logs into their Amazon account and starts searching for something to buy, a product's star rating is one of the first things they see. With so many third-party sellers listing products on the company's marketplace globally, the ratings can help shoppers decide whether to trust products from brands they've never heard of before.  

The shopper might see a promising hair straightener, cabinet, coffee maker, toothbrush -- or really anything -- from a brand that has some hit products on Amazon's top sellers lists. The brand's positive reviews might help the shopper trust a product that they could otherwise buy from a name brand.

Since positive reviews are so central to sellers' successes, Amazon's ban on reviews in exchange for refunds aims to keep these reviews trustworthy.  

Step 2

After buying a product based on positive reviews, an honest shopper might get recruited for a fake review scheme in a couple of different ways. In the first scenario, the product arrives in the Amazon smile box, and the customer notices a card with a QR code or a website printed on it. This is so common no shopper would blink, and the link might lead to a regular customer support website that's above board. 

However, it might also lead the shopper to a group on Facebook or another social media site where the brand offers up more products for review -- in exchange for a refund. 

The second scenario is more direct. The card in the package might directly offer a gift card or PayPal credit in exchange for a positive review. If the shopper follows through on the offer, it will add an "incentivized" review to the listing for the product they just purchased.

Step 3

On a Facebook group that's coordinating positive reviews, shoppers will see posts from page administrators announcing new products that need reviews on Amazon or another online marketplace. This situation can lead the shopper to leave positive reviews for the brand's other products, including newer products that don't have as many reviews yet. 

The shopper might also invite their friends to the group, recruiting more people to write reviews in exchange for products. 

Sometimes multiple brands use the same group to trawl for reviewers. Once shoppers are in this world, they might receive private messages or friend requests from unrelated companies looking for more people to review their products. 

Step 4

In either scenario, the shopper writes a positive review and then sends proof to a representative of the company. That could be in an email or private message on Facebook. They may share their PayPal details or accept a gift card in return for their efforts. 

Facebook group administrators try to make themselves available to shoppers as much as they can, sometimes adding group members as friends on the platform and keeping them apprised of when they'll be available to answer questions or process refunds. 

Step 5

When a new Amazon shopper goes online and looks for products in categories sold by the third-party seller, they'll see even more positive reviews. Even if the product is genuinely good, it will rack up positive reviews much faster than it would if it relied on traditional marketing and refrained from offering refunds in exchange for reviews. 

The ever increasing number of positive reviews on the brand's listings might convince the shopper to trust the product. They buy it and then find a card inside with a QR code or website on it. 

And the cycle continues.

Correction, Nov. 23: This article has been updated to reflect that 99% of Amazon's actions on incentivized reviews take place before problems are reported to the company.

Источник: https://www.cnet.com/features/amazons-never-ending-fake-reviews-problem-explained/
SellerApp Tool

When send an email to the seller support team, keep the following things in mind:

If you feel that writing all your issues clearly will help the representative to address each of the issues, then it is better to go with the option – email – than to have a phone call. Now, keep the following tips in mind while writing an email:

  • Explain the issue as clearly as possible.
  • Do not deviate the topic because again, writing about different things will make your email move to different departments.
  • Be precise and give as much as information you can.
  • Phrase your sentences properly and logically.
  • If you have multiple issues, order them one by one, and explain each one clearly.
  • Provide your interpretations of what might be causing the issue so that they can have an idea.

The right time to get started with your business is now. SellerApp makes it easy to understand the market, customer dynamics, and product building, so as to keep your Amazon sales in a supercharged model.

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Источник: https://www.sellerapp.com/blog/amazon-seller-support-contact-number/

Amazon (company)

American multinational technology company

For other companies, see Amazon (disambiguation) § Organizations.

Amazon logo.svg

Logo since 2000

Amazon Spheres 05.jpg

The Amazon Spheres, part of the Amazon headquarters in Seattle, U.S.

Trade name

Amazon
FormerlyCadabra, Inc. (1994–1995)
TypePublic

Traded as

ISINUS0231351067
Industry
FoundedJuly 5, 1994; 27 years ago (1994-07-05)
Bellevue, Washington, U.S.
FounderJeff Bezos
Headquarters

Seattle, Washington

,

U.S.

Area served

Worldwide

Key people

Products
Services
RevenueIncreaseUS$386.064 billion (2020)

Operating income

IncreaseUS$22.9 billion (2020)

Net income

IncreaseUS$21.331 billion (2020)
Total assetsIncreaseUS$321.2 billion (2020)
Total equityIncreaseUS$93.404 billion (2020)
OwnerJeff Bezos (14.0% voting power, 10.6% economic interest)[1]

Number of employees

Increase 1,468,000 (Sept. 2021)[2][3]
U.S.: 810,000 (Oct. 2020)
Subsidiaries
Websiteamazon.com
Footnotes / references
[4][5]

Amazon.com, Inc.[6] (AM-ə-zon) is an American multinationaltechnologycompany which focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. It is one of the Big Five companies in the U.S. information technology industry, along with Google (Alphabet), Apple, Meta (Facebook), and Microsoft.[7][8][9][10] The company has been referred to as "one of the most influential economic and cultural forces in the world", as well as the world's most valuable brand.[11][12]

Jeff Bezos founded Amazon from his garage in Bellevue, Washington,[13] on July 5, 1994. It started as an online marketplace for books but expanded to sell electronics, software, video games, apparel, furniture, food, toys, and jewelry. In 2015, Amazon surpassed Walmart as the most valuable retailer in the United States by market capitalization.[14] In August 2017, Amazon acquired Whole Foods Market for US$13.4 billion, which substantially increased its footprint as a physical retailer.[15] In 2018, its two-day delivery service, Amazon Prime, surpassed 100 million subscribers worldwide.[16]

Amazon is known for its disruption of well-established industries through technological innovation and mass scale.[17][18][19] It is the world's largest online marketplace, AI assistant provider, live-streaming platform and cloud computing platform[20] as measured by revenue and market capitalization.[21] Amazon is the largest Internet company by revenue in the world.[22] It is the second-largest private employer in the United States[23] and one of the world's most valuable companies. As of 2020[update], Amazon has the highest global brand valuation.[24]

Amazon distributes a variety of downloadable and streaming content through its Amazon Prime Video, Amazon Music, Twitch, and Audible subsidiaries. Amazon also has a publishing arm, Amazon Publishing, film and television studio Amazon Studios, and a cloud computing subsidiary, Amazon Web Services. It produces consumer electronics including Kindlee-readers, Firetablets, Fire TV, and Echo devices. Its acquisitions over the years include Zoox, Ring, Twitch, Whole Foods Market, and IMDb. Amazon is currently in the process of purchasing film and television studio, Metro-Goldwyn-Mayer.

Amazon has been criticized for practices including technological surveillance overreach,[25] a hyper-competitive and demanding work culture,[26]tax avoidance,[27] and anti-competitive behavior.[28][29]

History

Further information: History of Amazon

The company's largest campus outside the United States was inaugurated in Hyderabad, India in September 2019.

Jeff Bezos founded Amazon in July 1994, choosing Seattle because of technical talent as Microsoft is located there.[30]Mackenzie Scott played a big role in the founding of Amazon and drove across the country with Jeff to start it. After Scott graduated, she applied to work for D. E. Shaw & Co., a quantitative hedge fund in New York City, as a research associate to "pay the bills while working on her novels".[31][32] She was interviewed by Jeff Bezos, who was then a vice-president at the firm. The interview was her first meeting with him.[33][31]

In May 1997, Amazon went public. It began selling music and videos in 1998, at which time it began operations internationally by acquiring online sellers of books in United Kingdom and Germany. The following year, Amazon began selling items including video games, consumer electronics, home improvement items, software, games, and toys.

In 2002, Amazon launched Amazon Web Services (AWS), which provided data on website popularity, Internet traffic patterns and other statistics for marketers and developers. In 2006, Amazon grew its AWS portfolio when Elastic Compute Cloud (EC2), which rents computer processing power as well as Simple Storage Service (S3), that rents data storage via the Internet, were made available. That same year, Amazon started Fulfillment by Amazon which managed the inventory of individuals and small companies selling their belongings through the company internet site. In 2012, Amazon bought Kiva Systems to automate its inventory-management business, purchasing Whole Foods Market supermarket chain five years later in 2017.[34]

On February 2, 2021, Amazon announced that Jeff Bezos would be stepping down as CEO and transition to Executive Chair of Amazon's board in Q3 of 2021. Andy Jassy, who is currently CEO of AWS, will succeed Bezos as CEO of the company.[35][36]

Board of directors

As of September 2020[update], the board of directors is:[37]

  • Jeff Bezos, Executive Chairman, Amazon.com, Inc.
  • Andy Jassy, President and CEO, Amazon.com, Inc.
  • Keith B. Alexander, CEO, IronNet Cybersecurity, former NSA Director
  • Rosalind Brewer, Group President, and COO, Starbucks
  • Jamie Gorelick, partner, Wilmer Cutler Pickering Hale and Dorr
  • Daniel P. Huttenlocher, Dean of the Schwarzman College of Computing at the Massachusetts Institute of Technology
  • Judy McGrath, former CEO, MTV Networks
  • Indra Nooyi, former CEO, PepsiCo
  • Jon Rubinstein, former chairman, and former CEO, Palm, Inc.
  • Thomas O. Ryder, former chairman, and former CEO, Reader's Digest Association
  • Patty Stonesifer, President, and CEO, Martha's Table
  • Wendell P. Weeks, chairman, President, and CEO, Corning Inc.

Merchant partnerships

In 2000, U.S. toy retailer Toys "R" Us entered into a 10-year agreement with Amazon, valued at $50 million per year plus a cut of sales, under which Toys "R" Us would be the exclusive supplier of toys and baby products on the service, and the chain's website would redirect to Amazon's Toys & Games category. In 2004, Toys "R" Us sued Amazon, claiming that because of a perceived lack of variety in Toys "R" Us stock, Amazon had knowingly allowed third-party sellers to offer items on the service in categories that Toys "R" Us had been granted exclusivity. In 2006, a court ruled in favor of Toys "R" Us, giving it the right to unwind its agreement with Amazon and establish its own independent e-commerce website. The company was later awarded $51 million in damages.[38][39][40]

In 2001, Amazon entered into a similar agreement with Borders Group, under which Amazon would comanage Borders.com as a co-branded service.[41] Borders pulled out of the arrangement in 2007, with plans to also launch its own online store.[42]

On October 18, 2011, Amazon.com announced a partnership with DC Comics for the exclusive digital rights to many popular comics, including Superman, Batman, Green Lantern, The Sandman, and Watchmen. The partnership has caused well-known bookstores like Barnes & Noble to remove these titles from their shelves.[43]

In November 2013, Amazon announced a partnership with the United States Postal Service to begin delivering orders on Sundays. The service, included in Amazon's standard shipping rates, initiated in metropolitan areas of Los Angeles and New York because of the high-volume and inability to deliver in a timely way, with plans to expand into Dallas, Houston, New Orleans and Phoenix by 2014.[44]

In June 2017, Nike agreed to sell products through Amazon in exchange for better policing of counterfeit goods.[45][46] This proved unsuccessful and Nike withdrew from the partnership in November 2019.[46][47] Companies including Ikea and Birkenstock also stopped selling through Amazon around the same time, citing similar frustrations over business practices and counterfeit goods.[48]

As of October 11, 2017[update], AmazonFresh sold a range of Booths branded products for home delivery in selected areas.[49]

In September 2017, Amazon ventured with one of its sellers JV Appario Retail owned by Patni Group which has recorded a total income of US$ 104.44 million (₹ 759 crore) in financial year 2017/2018.[50]

In November 2018, Amazon reached an agreement with Apple Inc. to sell selected products through the service, via the company and selected Apple Authorized Resellers. As a result of this partnership, only Apple Authorized Resellers may sell Apple products on Amazon effective January 4, 2019.[51][52]

Logistics

Amazon uses many different transportation services to deliver packages. Amazon-branded services include:

  • Amazon Air, a cargo airline for bulk transport, with last mile delivery handled either by Amazon Flex, Amazon Logistics, or the United States Postal Service.
  • Amazon Flex, a smartphone app that enables individuals to act as independent contractors, delivering packages to customers from personal vehicles without uniforms. Deliveries include one or two hour Prime Now, same or next day Amazon Fresh groceries, and standard Amazon.com orders, in addition to orders from local stores that contract with Amazon.[53]
  • Amazon Logistics, in which Amazon contracts with small businesses (which it calls "Delivery Service Partners") to perform deliveries to customers. Each business has a fleet of approximately 20–40 Amazon-branded vans, and employees of the contractors wear Amazon uniforms. As of December 2020, it operates in the United States, Canada, Italy, Germany, Spain, and the United Kingdom.[54]
  • Amazon Prime Air is an experimental drone delivery service.

Amazon directly employs people to work at its warehouses, bulk distribution centers, staffed "Amazon Hub Locker+" locations, and delivery stations where drivers pick up packages. As of December 2020, it is not hiring delivery drivers as employees.[55]

Rakuten Intelligence estimated that in 2020 in the United States, the proportion of last-mile deliveries was 56% by Amazon's directly contracted services (mostly in urban areas), 30% by the United States Postal Service (mostly in rural areas), and 14% by UPS.[56] In April 2021, Amazon reported to investors it had increased its in-house delivery capacity by 50% in the last 12 months (which included the first year of the COVID-19 pandemic in the United States).[57]

Products and services

Main article: List of Amazon products and services

Amazon.com's product lines available at its website include several media (books, DVDs, music CDs, videotapes and software), apparel, baby products, consumer electronics, beauty products, gourmet food, groceries, health and personal-care items, industrial & scientific supplies, kitchen items, jewelry, watches, lawn and garden items, musical instruments, sporting goods, tools, automotive items and toys & games.[citation needed] In August 2019, Amazon applied to have a liquor store in San Francisco, CA as a means to ship beer and alcohol within the city.[58] Amazon has separate retail websites for some countries and also offers international shipping of some of its products to certain other countries.[59] In November 2020, the company started an online delivery service dedicated to prescription drugs. The service provides discounts up to 80% for generic drugs and up to 40% for branded drugs for Prime subscribe users. The products can be purchased on the company's website or at over 50,000 bricks-and-mortar pharmacies in the United States.[60]

Amazon.com has a number of products and services available, including:

In September 2021, Amazon announced the launch of Astro, its first household robot, powered by its Alexa smart home technology. This can be remote-controlled when not at home, to check on pets, people, or home security. It will send owners a notification if it detects something unusual.[62]

Subsidiaries

See also: List of Amazon locations

Amazon owns over 40 subsidiaries, including Audible, Diapers.com, Goodreads, IMDb, Kiva Systems (now Amazon Robotics), Shopbop, Teachstreet, Twitch and Zappos.[63]

A9.com

A9.com, a company focused on researching and building innovative technology, has been a subsidiary since 2003.[64]

Amazon Maritime

Amazon Maritime, Inc. holds a Federal Maritime Commission license to operate as a non-vessel-owning common carrier (NVOCC), which enables the company to manage its own shipments from China into the United States.[65]

Annapurna Labs

In January 2015, Amazon Web Services acquired Annapurna Labs, an Israel-based microelectronics company reputedly for US$350–370M.[66][67][68]

Audible.com

Audible.com is a seller and producer of spoken audio entertainment, information and educational programming on the Internet. Audible sells digital audiobooks, radio and television programs and audio versions of magazines and newspapers. Through its production arm, Audible Studios, Audible has also become the world's largest producer of downloadable audiobooks. On January 31, 2008, Amazon announced it would buy Audible for about $300 million. The deal closed in March 2008 and Audible became a subsidiary of Amazon.[69]

Beijing Century Joyo Courier Services

Beijing Century Joyo Courier Services is a subsidiary of Amazon and it applied for a freight forwarding license with the US Maritime Commission. Amazon is also building out its logistics in trucking and air freight to potentially compete with UPS and FedEx.[70][71]

Brilliance Audio

Brilliance Audio is an audiobook publisher founded in 1984 by Michael Snodgrass in Grand Haven, Michigan.[72] The company produced its first 8 audio titles in 1985.[72] The company was purchased by Amazon in 2007 for an undisclosed amount.[73][74] At the time of the acquisition, Brilliance was producing 12–15 new titles a month.[74] It operates as an independent company within Amazon.

In 1984, Brilliance Audio invented a technique for recording twice as much on the same cassette.[75] The technique involved recording on each of the two channels of each stereo track.[75] It has been credited with revolutionizing the burgeoning audiobook market in the mid-1980s since it made unabridged books affordable.[75]

ComiXology

ComiXology is a cloud-based digital comics platform with over 200 million comic downloads as of September 2013[update]. It offers a selection of more than 40,000 comic books and graphic novels across Android, iOS, Fire OS and Windows 8 devices and over a web browser. Amazon bought the company in April 2014.[76]

CreateSpace

CreateSpace, which offers self-publishing services for independent content creators, publishers, film studios, and music labels, became a subsidiary in 2009.[77][78]

Goodreads

Main article: Goodreads

Goodreads is a "social cataloging" website founded in December 2006 and launched in January 2007 by Otis Chandler, a software engineer, and entrepreneur, and Elizabeth Khuri. The website allows individuals to freely search Goodreads' extensive user-populated database of books, annotations, and reviews. Users can sign up and register books to generate library catalogs and reading lists. They can also create their own groups of book suggestions and discussions. In December 2007, the site had over 650,000 members and over 10 million books had been added. Amazon bought the company in March 2013.[79]

Health Navigator

In October 2019, Amazon finalized the acquisition of Health Navigator, a startup developing APIs for online health services. The startup will form part of Amazon Care, which is the company's employee healthcare service. This follows the 2018 purchase of PillPack for under $1 billion, which has also been included into Amazon Care.[80]

Junglee

Junglee is a former online shopping service provided by Amazon that enabled customers to search for products from online and offline retailers in India. Junglee started off as a virtual database that was used to extract information from the Internet and deliver it to enterprise applications. As it progressed, Junglee started to use its database technology to create a single window marketplace on the Internet by making every item from every supplier available for purchase. Web shoppers could locate, compare and transact millions of products from across the Internet shopping mall through one window.[81]

Amazon acquired Junglee in 1998, and the website Junglee.com was launched in India in February 2012[82] as a comparison-shopping website. It curated and enabled searching for a diverse variety of products such as clothing, electronics, toys, jewelry and video games, among others, across thousands of online and offline sellers. Millions of products are browsable, the client selects a price, and then they are directed to a seller. In November 2017, Amazon closed down Junglee.com and the former domain currently redirects to Amazon India.[83]

Kuiper Systems

Main article: Kuiper Systems

Kuiper Systems LLC, is a subsidiary of Amazon, set up to deploy a broadbandsatellite internet constellation with an announced 3,236 Low Earth orbitsatellites to provide satellite based Internet connectivity.[84][85][86]

Lab126

Main article: Amazon Lab126

Lab126, developers of integrated consumer electronics such as the Kindle, became a subsidiary in 2004.[87]

Ring

Main article: Ring Inc.

Ring is a home automation company founded by Jamie Siminoff in 2013. It is primarily known for its WiFi powered smart doorbells, but manufactures other devices such as security cameras. Amazon bought Ring for US$1 billion in 2018.[88]

Shelfari

Shelfari was a social cataloging website for books. Shelfari users built virtual bookshelves of the titles which they owned or had read and they could rate, review, tag and discuss their books. Users could also create groups that other members could join, create discussions and talk about books, or other topics. Recommendations could be sent to friends on the site for what books to read. Amazon bought the company in August 2008.[79] Shelfari continued to function as an independent book social network within the Amazon until January 2016, when Amazon announced that it would be merging Shelfari with Goodreads and closing down Shelfari.[89][90]

Souq

Main article: Souq.com

Souq.com was the largest e-commerce platform in the Arab world. The company launched in 2005 in Dubai, United Arab Emirates and served multiple areas across the Middle East.[91] On March 28 2017, Amazon acquired Souq.com for $580 million.[92] The company was re-branded as Amazon and its infrastructure was used to expand Amazon's online platform in the Middle East.[93]

Twitch

Main article: Twitch (service)

Twitch is a live streaming platform for video, primarily oriented towards video gaming content. The service was first established as a spin-off of a general-interest streaming service known as Justin.tv. Its prominence was eclipsed by that of Twitch, and Justin.tv was eventually shut down by its parent company in August 2014 in order to focus exclusively on Twitch.[94] Later that month, Twitch was acquired by Amazon for $970 million.[95] Through Twitch, Amazon also owns Curse, Inc., an operator of video gaming communities and a provider of VoIP services for gaming.[96] Since the acquisition, Twitch began to sell games directly through the platform,[97] and began offering special features for Amazon Prime subscribers.[98]

The site's rapid growth had been boosted primarily by the prominence of major esports competitions on the service, leading GameSpot senior esports editor Rod Breslau to have described the service as "the ESPN of esports".[99] As of 2015[update], the service had over 1.5 million broadcasters and 100 million monthly viewers.[100]

On August 10, 2020, Amazon announced the rebranding of Twitch Prime, the live-streaming site, renaming it Prime Gaming in another attempt to crack the video game market after failing a big-budget game effort. With Twitch Prime, users will be given a free subscription to Twitch, with free games from small studios and discounts for larger titles like Grand Theft Auto and League of Legends.[101]

On November 2, 2020, Twitch announced a virtual flagship conference and named it GlitchCon instead of TwitchCon to be held on November 14. The main aim of the conference will be to bring its numerous, disparate communities of streamers and fans together where they can be real life confidants.[102]

Whole Foods Market

Whole Foods Market is an American supermarketchain exclusively featuring foods without artificial preservatives, colors, flavors, sweeteners, and hydrogenated fats.[103]

Amazon acquired Whole Foods for $13.7 billion in August 2017.[104][105][15]

Other

Amazon also has investments in renewable energy and plans to expend its position into the Canadian market through an investment in a new plant in Alberta.[106]

Supply chain

Amazon first launched its distribution network in 1997 with two fulfillment centers in Seattle and New Castle, Delaware. Amazon has several types of distribution facilities consisting of crossdock centers, fulfillment centers, sortation centers, delivery stations, Prime now hubs, and Prime air hubs. There are 75 fulfillment centers and 25 sortation centers with over 125,000 employees.[107][108] Employees are responsible for five basic tasks: unpacking and inspecting incoming goods; placing goods in storage and recording their location; picking goods from their computer recorded locations to make up an individual shipment; sorting and packing orders; and shipping. A computer that records the location of goods and maps out routes for pickers plays a key role: employees carry hand-held computers which communicate with the central computer and monitor their rate of progress. Some warehouses are partially automated with systems built by Amazon Robotics.

Website

Amazon.com-Logo.svg

Logo since January 2000

Screenshot

Amazon.com screenshot.jpeg

Homepage

Type of site

E-commerce
Available in
  • Arabic
  • Chinese
  • Dutch
  • English
  • French
  • German
  • Hindi
  • Italian
  • Japanese
  • Polish
  • Portuguese
  • Spanish
  • Swedish
  • Turkish
OwnerAmazon
URLamazon.com (original U.S. site)
CommercialYes
RegistrationOptional
Launched1995; 26 years ago (1995)
Current statusActive
Written inC++ and Java
[109]

The domain amazon.com attracted at least 615 million visitors annually by 2008;[110] by the beginning of 2016, over 130 million customers were visiting the U.S. website each month.[111] The company has invested heavily in a massive amount of server capacity for its website, especially to handle the excessive traffic during the Christmas holiday season.[112] According to Alexa Internet rankings, amazon.com is the third most popular website in the United States and the 11th most popular website worldwide.[113]

Results generated by Amazon's search engine are partly determined by promotional fees.[114] The company's localized storefronts, which differ in selection and prices, are differentiated by top-level domain and country code:

Amazon Marketplaces worldwide in 2021.jpg
RegionCountryDomain nameSince
Africa Egyptamazon.egSeptember 2021
Americas Brazilamazon.com.brDecember 2012
Canadaamazon.caJune 2002
Mexicoamazon.com.mxAugust 2013
United Statesamazon.comJuly 1995
Asia Chinaamazon.cnSeptember 2004
Indiaamazon.inJune 2013
Japanamazon.co.jpNovember 2000
Singaporeamazon.sgJuly 2017
United Arab Emiratesamazon.aeMay 2019
Saudi Arabiaamazon.saJune 2020
Europe Franceamazon.frAugust 2000
Germanyamazon.deOctober 1998
Italyamazon.itNovember 2010
Netherlandsamazon.nlNovember 2014
Polandamazon.plMarch 2021
Spainamazon.esSeptember 2011
Swedenamazon.seOctober 2020
Turkeyamazon.com.trSeptember 2018
United Kingdomamazon.co.ukOctober 1998
OceaniaAustraliaamazon.com.auNovember 2017

Reviews

See also: Criticism of Amazon § Amazon reviews

Amazon allows users to submit reviews to the web page of each product. Reviewers must rate the product on a rating scale from one to five stars. Amazon provides a badging option for reviewers which indicate the real name of the reviewer (based on confirmation of a credit card account) or which indicate that the reviewer is one of the top reviewers by popularity. As of December 16, 2020, Amazon removed the ability of sellers and customers to comment on product reviews and purged their websites of all posted product review comments. In an email to sellers Amazon gave its rationale for removing this feature: "... the comments feature on customer reviews was rarely used." The remaining review response options are to indicate whether the reader finds the review helpful or to report that it violates Amazon policies (abuse). If a review is given enough "helpful" hits, it appears on the front page of the product. In 2010, Amazon was reported as being the largest single source of Internet consumer reviews.[115]

When publishers asked Bezos why Amazon would publish negative reviews, he defended the practice by claiming that Amazon.com was "taking a different approach ... we want to make every book available—the good, the bad and the ugly ... to let truth loose".[116]

There have been cases of positive reviews being written and posted by public relations companies on behalf of their clients[117] and instances of writers using pseudonyms to leave negative reviews of their rivals' works.

Content search

"Search Inside the Book" is a feature which allows customers to search for keywords in the full text of many books in the catalog.[118][119] The feature started with 120,000 titles (or 33 million pages of text) on October 23, 2003.[120]

Third-party sellers

Amazon derives many of its sales (around 40% in 2008) from third-party sellers who sell products on Amazon.[121] Associates receive a commission for referring customers to Amazon by placing links to Amazon on their websites if the referral results in a sale. Worldwide, Amazon has "over 900,000 members" in its affiliate programs.[122] In the middle of 2014, the Amazon Affiliate Program is used by 1.2% of all websites and it is the second most popular advertising network after Google Ads.[123] It is frequently used by websites and non-profits to provide a way for supporters to earn them a commission.[124]

Associates can access the Amazon catalog directly on their websites by using the Amazon Web Services (AWS) XML service. A new affiliate product, aStore, allows Associates to embed a subset of Amazon products within another website, or linked to another website. In June 2010, Amazon Seller Product Suggestions was launched (rumored to be internally called "Project Genesis") to provide more transparency to sellers by recommending specific products to third-party sellers to sell on Amazon. Products suggested are based on customers' browsing history.[125] In 2019, Amazon launched a bigger local online store in Singapore to expand its product selection in the face of intensifying competition with competitors in the region.[126]

In July 2019 the 3rd U.S. City Court of Appeals in Philadelphia ruled that Amazon can be held accountable for faulty third-party sales.[127] The decision ran counter to a past lower court ruling that had favored Amazon. Heather Oberdorf had sued the company in 2016 over a dog leash that snapped, causing permanent loss of vision in one eye. If upheld, the decision would expose Amazon and similar platform businesses to strict liability lawsuits for defective products, which represents a major change in the law.[128] The panel sent the case back to the lower court, to decide whether the leash was actually defective.[129]

Amazon sales rank

The Amazon sales rank (ASR) provides an indication of the popularity of a product sold on any Amazon locale. It is a relative indicator of popularity that is updated hourly. Effectively, it is a "best sellers list" for the millions of products stocked by Amazon.[130] While the ASR has no direct effect on the sales of a product, it is used by Amazon to determine which products to include in its bestsellers lists.[130] Products that appear in these lists enjoy additional exposure on the Amazon website and this may lead to an increase in sales. In particular, products that experience large jumps (up or down) in their sales ranks may be included within Amazon's lists of "movers and shakers"; such a listing provides additional exposure that might lead to an increase in sales.[131] For competitive reasons, Amazon does not release actual sales figures to the public. However, Amazon has now begun to release point of sale data via the Nielsen BookScan service to verified authors.[132] While the ASR has been the source of much speculation by publishers, manufacturers, and marketers, Amazon itself does not release the details of its sales rank calculation algorithm. Some companies have analyzed Amazon sales data to generate sales estimates based on the ASR,[133] though Amazon states:

Please keep in mind that our sales rank figures are simply meant to be a guide of general interest for the customer and not definitive sales information for publishers—we assume you have this information regularly from your distribution sources

— Amazon.com Help[134]

Multi-level sales strategy

Amazon employs a multi-level e-commerce strategy. Amazon started by focusing on business-to-consumer relationships between itself and its customers and business-to-business relationships between itself and its suppliers and then moved to facilitate customer-to-customer with the Amazon marketplace which acts as an intermediary to facilitate transactions. The company lets anyone sell nearly anything using its platform. In addition to an affiliate program that lets anyone post Amazon links and earn a commission on click-through sales, there is now a program which lets those affiliates build entire websites based on Amazon's platform.[135]

Some other large e-commerce sellers use Amazon to sell their products in addition to selling them through their own websites. The sales are processed through Amazon.com and end up at individual sellers for processing and order fulfillment and Amazon leases space for these retailers. Small sellers of used and new goods go to Amazon Marketplace to offer goods at a fixed price.[136]

In November 2015, Amazon opened a physical Amazon Books store in University Village in Seattle. The store is 5,500 square feet and prices for all products match those on its website.[137] Amazon will open its tenth physical book store in 2017;[138] media speculation suggests Amazon plans to eventually roll out 300 to 400 bookstores around the country.[137]

In June 2018, it was reported that Amazon planned to open brick and mortar bookstores in Germany.[139]

In September 2020, Amazon launched Luxury Stores on its mobile app, where Oscar de la Renta become the first and only label to partner with the firm.[140]

Finances

Amazon.com is primarily a retail site with a sales revenue model; Amazon takes a small percentage of the sale price of each item that is sold through its website while also allowing companies to advertise their products by paying to be listed as featured products.[141] As of 2018[update], Amazon.com is ranked 8th on the Fortune 500 rankings of the largest United States corporations by total revenue.[142]

For the fiscal year 2018, Amazon reported earnings of US$10.07 billion, with an annual revenue of US$232.887 billion, an increase of 30.9% over the previous fiscal cycle. Since 2007 sales increased from 14.835 billion to 232.887 billion, thanks to continued business expansion.[143]

Amazon's market capitalization went over US$1 trillion again in early February 2020 after the announcement of the fourth quarter 2019 results.[144]

Year Revenue[145]
in mil. USD$
Net income
in mil. USD$
Total Assets
in mil. USD$
Employees
1998 610
1999 1,639
2000 2,761
2001 3,122
2002 3,932
2003[146]5,263 35 2,162
2004[147]6,921 588 3,248
2005[148]8,490 359 3,696
2006[149]10,711 190 4,363
2007[150]14,835 476 6,485 17,000
2008[151]19,166 645 8,314 20,700
2009[152]24,509 902 13,813 24,300
2010[153]34,204 1,152 18,797 33,700
2011[154]48,077 631 25,278 56,200
2012[155]61,093 −39 32,555 88,400
2013[156]74,452 274 40,159 117,300
2014[157]88,988 −241 54,505 154,100
2015[158]107,006 596 64,747 230,800
2016[159]135,987 2,371 83,402 341,400
2017[160]177,866 3,033 131,310 566,000
2018[161]232,887 10,073 162,648 647,500
2019[162]280,522 11,588 225,248 798,000
2020[163]386,064 21,331 321,195 1,298,000

Controversies

Since its founding, the company has attracted criticism and controversy for its actions, including: supplying law enforcement with facial recognition surveillance tools;[164] forming cloud computing partnerships with the CIA;[165] leading customers away from bookshops;[166] adversely impacting the environment;[167] placing a low priority on warehouse conditions for workers; actively opposing unionization efforts;[168] remotely deleting content purchased by Amazon Kindle users; taking public subsidies; seeking to patent its 1-Click technology; engaging in anti-competitive actions and price discrimination;[28][29] and reclassifying LGBT books as adult content.[169][170] Criticism has also concerned various decisions over whether to censor or publish content such as the WikiLeaks website, works containing libel and material facilitating dogfight, cockfight, or pedophile activities. In December 2011, Amazon faced a backlash from small businesses for running a one-day deal to promote its new Price Check app. Shoppers who used the app to check prices in a brick-and-mortar store were offered a 5% discount to purchase the same item from Amazon.[171] Companies like Groupon, eBay and Taap.it countered Amazon's promotion by offering $10 off from their products.[172][173]

The company has also faced accusations of putting undue pressure on suppliers to maintain and extend its profitability. One effort to squeeze the most vulnerable book publishers was known within the company as the Gazelle Project, after Bezos suggested, according to Brad Stone, "that Amazon should approach these small publishers the way a cheetah would pursue a sickly gazelle."[114] In July 2014, the Federal Trade Commission launched a lawsuit against the company alleging it was promoting in-app purchases to children, which were being transacted without parental consent.[174] In 2019, Amazon banned selling skin-lightening and racist products that might affect the consumer's health.[175]

Environmental impact

In 2018, Amazon emitted 44.4 million metric tons of CO2.[176]

In September 2019, Amazon workers organized a walk-out as part of the Global Climate Strike.[177][178] An internal group called Amazon Employees for Climate Justice said over 1,800 employees in 25 cities and 14 countries committed to participating in the action to protest Amazon's environmental impact and inaction to climate change.[177] This group of workers petitioned Jeff Bezos and Amazon with three specific demands: to stop donating to politicians and lobbyists that deny climate change, to stop working with fossil fuel companies to accelerate oil and gas extraction, and to achieve zero carbon emissions by 2030.[179][178]

Amazon has introduced the Shipment Zero program, however Shipment Zero has only committed to reducing 50% of its shipments to net zero by 2030. Also, even that 50% does not necessarily mean a decrease in emissions compared to current levels given Amazon's rate of growth in orders.[180]

That said, Amazon's CEO has also signed the Climate Pledge, in which Amazon would meet the Paris climate agreement goals 10 years ahead of schedule, and would be carbon-neutral by 2040. Besides this pledge, it also ordered 100 000 electric delivery trucks from Rivian.[181] In September 2021, signatories of Amazon Environmental Pledge reached 200. [182] According to the report, signatories of pledge are from 16 countries, 25 industries. [183]

Amazon funds both climate denial groups including the Competitive Enterprise Institute and politicians denying climate change including Jim Inhofe.[184][185]

In November 2018, a community action group opposed the construction permit delivered to Goodman Group for the construction of a 160,000 square metres (1,700,000 sq ft) logistics platform Amazon will operate at Lyon–Saint-Exupéry Airport. In February 2019, Étienne Tête filed a request on behalf of a second regional community action group asking the administrative court to decide whether the platform served a sufficiently important public interest to justify its environmental impact. Construction has been suspended while these matters are decided.[167]

Amazon considered making an option for Prime customers to have packages delivered at the most efficient and environmentally-friendly time (allowing the company to combine shipments with the same destination) but decided against it out of fear customers might reduce purchases.[186] Since 2019, the company has instead offered customers an "Amazon Day" option, where all orders are delivered on the same day, emphasizing customer convenience, and it occasionally offers Prime customers credits in return for selecting slower and less expensive shipping options.[186]

The Solimo Strategy

In October 2021, based on several leaked internal documents, Reuters reported[187] that Amazon systematically harvested and studied data about their sellers' products' market performance, and used those data to identify lucrative markets and ultimately launch Amazon's own replacement products in India. The data included information about returns, the sizing of clothing down to the neck circumference and sleeve length, and the volume of product views on their website. Rivals' market performance data are not available to Amazon's sellers. The strategy also involved tweaking the search results to favor Amazon's own knock-off products. The Solimo Strategy's impact had a reach well beyond India: hundreds of Solimo branded household items, from multivitamins to coffee pods, are available in the US. One of the victims of the Solimo Strategy is the clothing brand John Miller, owned by India's 'retail king' Kishore Biyani.

Selling counterfeit, unsafe and discarded items

The selling of counterfeit products by Amazon has attracted widespread notice, with both purchases marked as being fulfilled by third parties and those shipped directly from Amazon warehouses being found to be counterfeit. This has included some products sold directly by Amazon itself and marked as "ships from and sold by Amazon.com".[188] Counterfeit charging cables sold on Amazon as purported Apple products have been found to be a fire hazard.[189][190] Such counterfeits have included a wide array of products, from big ticket items to every day items such as tweezers, gloves,[191] and umbrellas.[192] More recently, this has spread to Amazon's newer grocery services.[193] Counterfeiting was reported to be especially a problem for artists and small businesses whose products were being rapidly copied for sale on the site.[194]

One Amazon business practice that encourages counterfeiting is that, by default, seller accounts on Amazon are set to use "commingled inventory". With this practice, the goods that a seller sends to Amazon are mixed with those of the producer of the product and with those of all other sellers that supply what is supposed to be the same product.[195]

In June 2019, Buzzfeed reported that some products identified on the site as "Amazon's choice" were low quality, had a history of customer complaints, and exhibited evidence of product review manipulation.[196]

In August 2019, The Wall Street Journal reported that they had found more than 4,000 items for sale on Amazon's site that had been declared unsafe by federal agencies, had misleading labels, or had been banned by federal regulators.[197]

In the wake of the WSJ investigation, three U.S. senators – Richard Blumenthal, Ed Markey, and Bob Menendez – sent an open letter to Jeff Bezos demanding him to take action about the selling of unsafe items on the site. The letter said that "Unquestionably, Amazon is falling short of its commitment to keeping safe those consumers who use its massive platform."[198] The letter included a number of questions about the company's practices and gave Bezos a deadline to respond by September 29, 2019, saying "We call on you to immediately remove from the platform all the problematic products examined in the recent WSJ report; explain how you are going about this process; conduct a sweeping internal investigation of your enforcement and consumer safety policies; and institute changes that will continue to keep unsafe products off your platform."[198] Earlier in the same month, senators Blumenthal and Menendez had sent Bezos a letter about the Buzzfeed report.[198]

In December 2019, The Wall Street Journal reported that some people were literally retrieving trash out of dumpsters and selling it as new products on Amazon. The reporters ran an experiment and determined that it was easy for a seller to set up an account and sell cleaned up junk as new products. In addition to trash, sellers were obtaining inventory from clearance bins, thrift stores, and pawn shops.[199][200]

In August 2020, an appeals court in California ruled that Amazon can be held liable for unsafe products sold on its website. A Californian had bought a replacement laptop battery that caught fire and caused her to receive third-degree burns.[201]

Rigged search results

Reuters has reported[187] that Amazon has rigged its product search results to favor its own brand in India. According to the article, leaked internal strategy documents show that Amazon has systematically manipulated its search results such that Amazon's own brand products appear in the first three search results, leading customers to purchase those instead of other sellers' products on the platform. The company employed two tactics: search seeding and search sparkles. By search seeding Amazon boosted the rankings of its own branded goods. By search sparkles the company inserted promotions of their own brands into broad category searches.

Tax avoidance

Main article: Amazon tax

Amazon's tax affairs were investigated in China, Germany, Poland, South Korea, France, Japan, Ireland, Singapore, Luxembourg, Italy, Spain, United Kingdom, United States and Portugal.[202] According to a report released by Fair Tax Mark in 2019, Amazon is the worst offender of tax avoidance, having paid a 12% effective tax rate between 2010 and 2018, in contrast with 35% corporate tax rate in the US during the same period. Amazon countered that it had an 24% effective tax rate during the same period.[203]

Comments by Donald Trump and Bernie Sanders

In early 2018, President Donald Trump repeatedly criticized Amazon's use of the United States Postal Service and its prices for the delivery of packages, stating, "I am right about Amazon costing the United States Post Office massive amounts of money for being their Delivery Boy," Trump tweeted. "Amazon should pay these costs (plus) and not have them bourne [sic] by the American Taxpayer."[204] Amazon's shares fell by 6 percent as a result of Trump's comments. Shepard Smith of Fox News disputed Trump's claims and pointed to evidence that the USPS was offering below-market prices to all customers with no advantage to Amazon. However, analyst Tom Forte pointed to the fact that Amazon's payments to the USPS are not made public and that their contract has a reputation for being "a sweetheart deal".[205][206]

Throughout the summer of 2018, Vermont Senator Bernie Sanders criticized Amazon's wages and working conditions in a series of YouTube videos and media appearances. He also pointed to the fact that Amazon had paid no federal income tax in the previous year.[207] Sanders solicited stories from Amazon warehouse workers who felt exploited by the company.[208] One such story, by James Bloodworth, described the environment as akin to "a low-security prison" and stated that the company's culture used an Orwellian newspeak.[209] These reports cited a finding by New Food Economy that one third of fulfilment center workers in Arizona were on the Supplemental Nutrition Assistance Program (SNAP).[210] Responses by Amazon included incentives for employees to tweet positive stories and a statement which called the salary figures used by Sanders "inaccurate and misleading". The statement also charged that it was inappropriate for him to refer to SNAP as "food stamps".[208] On September 5, 2018, Sanders along with Ro Khanna introduced the Stop Bad Employers by Zeroing Out Subsidies (Stop BEZOS) Act aimed at Amazon and other alleged beneficiaries of corporate welfare such as Walmart, McDonald's and Uber.[211] Among the bill's supporters were Tucker Carlson of Fox News and Matt Taibbi who criticized himself and other journalists for not covering Amazon's contribution to wealth inequality earlier.[212][213]

On October 2, 2018, Amazon announced that its minimum wage for all American employees would be raised to $15 per hour. Sanders congratulated the company for making this decision.[214]

Opposition to trade unions

Main article: Amazon worker organization

A sticker expressing an anti-Amazon message is pictured on the back of a street sign in Seattle.

Amazon has opposed efforts by trade unions to organize in both the United States and the United Kingdom. In 2001, 850 employees in Seattle were laid off by Amazon.com after a unionization drive. The Washington Alliance of Technological Workers (WashTech) accused the company of violating union laws, and claimed Amazon managers subjected them to intimidation and heavy propaganda. Amazon denied any link between the unionization effort and layoffs.[215] Also in 2001, Amazon.co.uk hired a US management consultancy organization, The Burke Group, to assist in defeating a campaign by the Graphical, Paper and Media Union (GPMU, now part of Unite the Union) to achieve recognition in the Milton Keynes distribution depot. It was alleged that the company victimized or sacked four union members during the 2001 recognition drive and held a series of captive meetings with employees.[216]

An Amazon training video that was leaked in 2018 stated "We are not anti-union, but we are not neutral either. We do not believe unions are in the best interest of our customers or shareholders or most importantly, our associates."[217] Two years later, it was found that Whole Foods was using a heat map to track which stores had the highest levels of pro-union sentiment. Factors including racial diversity, proximity to other unions, poverty levels in the surrounding community and calls to the National Labor Relations Board were named as contributors to "unionization risk".[218]

In early 2020, an Amazon internal documents were leaked, it said that Whole Foods has been using an interactive heat map to monitor its 510 locations across the U.S. and assign each store a unionization risk score based on such criteria as employee loyalty, turnover rate and racial diversity. Data collected in the heat map suggest that stores with low racial and ethnic diversity, especially those located in poor communities, are more likely to unionize.[219][220]

National Labor Relations Board determined that Amazon illegally fired two employees in retaliation for efforts to organize workers.[221] In April 2021, after a majority of workers in Bessemer, Alabama voted against joining the Retail, Wholesale and Department Store Union, the union asked for a hearing with the NLRB to determine whether the company created "an atmosphere of confusion, coercion and/or fear of reprisals" ahead of the union vote.[222]

Working conditions

Former employees, current employees, the media, and politicians have criticized Amazon for poor working conditions at the company.[223][224][225] In 2011, it was publicized that workers had to carry out tasks in 100 °F (38 °C) heat at the Breinigsville, Pennsylvania warehouse. As a result of these inhumane conditions, employees became extremely uncomfortable and suffered from dehydration and collapse. Loading-bay doors were not opened to allow in fresh air because of concerns over theft.[226] Amazon's initial response was to pay for an ambulance to sit outside on call to cart away overheated employees.[226] The company eventually installed air conditioning at the warehouse.[227]

Some workers, "pickers", who travel the building with a trolley and a handheld scanner "picking" customer orders, can walk up to 15 miles (24 km) during their workday and if they fall behind on their targets, they can be reprimanded. The handheld scanners give real-time information to the employee on how quickly or slowly they are working; the scanners also serve to allow Team Leads and Area Managers to track the specific locations of employees and how much "idle time" they gain when not working.[228][229]

In a German television report broadcast in February 2013, journalists Diana Löbl and Peter Onneken conducted a covert investigation at the distribution center of Amazon in the town of Bad Hersfeld in the German state of Hessen. The report highlights the behavior of some of the security guards, themselves being employed by a third-party company, who apparently either had a neo-Nazi background or deliberately dressed in neo-Nazi apparel and who were intimidating foreign and temporary female workers at its distribution centers. The third-party security company involved was delisted by Amazon as a business contact shortly after that report.[230][231][232][233]

In March 2015, it was reported in The Verge that Amazon would be removing non-compete clauses of 18 months in length from its US employment contracts for hourly-paid workers, after criticism that it was acting unreasonably in preventing such employees from finding other work. Even short-term temporary workers have to sign contracts that prohibit them from working at any company where they would "directly or indirectly" support any good or service that competes with those they helped support at Amazon, for 18 months after leaving Amazon, even if they are fired or made redundant.[234][235]

A 2015 front-page article in The New York Times profiled several former Amazon employees[236] who together described a "bruising" workplace culture in which workers with illness or other personal crises were pushed out or unfairly evaluated.[14] Bezos responded by writing a Sunday memo to employees,[237] in which he disputed the Times's account of "shockingly callous management practices" that he said would never be tolerated at the company.[14]

In an effort to boost employee morale, on November 2, 2015, Amazon announced that it would be extending six weeks of paid leave for new mothers and fathers. This change includes birth parents and adoptive parents and can be applied in conjunction with existing maternity leave and medical leave for new mothers.[238]

In mid-2018, investigations by journalists and media outlets such as The Guardian reported poor working conditions at Amazon's fulfillment centers.[239][240] Later in 2018, another article exposed poor working conditions for Amazon's delivery drivers.[241]

In response to criticism that Amazon does not pay its workers a livable wage, Jeff Bezos announced beginning November 1, 2018, all US and UK Amazon employees will earn a $15 an hour minimum wage.[242] Amazon will also lobby to make $15 an hour the federal minimum wage.[243] At the same time, Amazon also eliminated stock awards and bonuses for hourly employees.[244]

On Black Friday 2018, Amazon warehouse workers in several European countries, including Italy, Germany, Spain and the United Kingdom, went on strike to protest inhumane working conditions and low pay.[245]

The Daily Beast reported in March 2019 that emergency services responded to 189 calls from 46 Amazon warehouses in 17 states between the years 2013 and 2018, all relating to suicidal employees. The workers attributed their mental breakdowns to employer-imposed social isolation, aggressive surveillance, and the hurried and dangerous working conditions at these fulfillment centers. One former employee told The Daily Beast "It's this isolating colony of hell where people having breakdowns is a regular occurrence."[246]

On July 15, 2019, during the onset of Amazon's Prime Day sale event, Amazon employees working in the United States and Germany went on strike in protest of unfair wages and poor working conditions.[247][248]

In March 2020, during the coronavirus outbreak when the government instructed companies to restrict social contact, Amazon's UK staff was forced to work overtime to meet the demand spiked by the disease. A GMB spokesperson said the company had put "profit before safety".[249] GMB has continued to raise concerns regarding "gruelling conditions, unrealistic productivity targets, surveillance, bogus self-employment and a refusal to recognise or engage with unions unless forced", calling for the UK government and safety regulators to take action to address these issues.[250]

In August 2019, the BBC reported on Amazon's Twitter ambassadors. Their constant support for and defense of Amazon and its practices have led many Twitter users to suspect that they are in fact bots, being used to dismiss the issues effecting Amazon workers.[251] In March 2021, a flurry of new ambassador accounts claiming to be employees defended the company against a unionization drive, in some cases making the false claim that there was no way to opt out of union dues. Amazon confirmed at least one was fake, and Twitter shut down several for violating its terms of use.[252]

In its 2020 statement to its US shareholders, Amazon stated that "we respect and support the Core Conventions of the International Labour Organization (ILO), the ILO Declaration on Fundamental Principles and Rights at Work, and the United Nations Universal Declaration of Human Rights". Operation of these Global Human Rights Principles has been "long-held at Amazon, and codifying them demonstrates our support for fundamental human rights and the dignity of workers everywhere we operate".[253]

On November 27, 2020, Amnesty International said, workers in working for Amazon have faced great health and safety risks since the start of the COVID-19 pandemic. On Black Friday, one of Amazon's busiest periods, the company failed to ensure key safety features in France, Poland, the United Kingdom and USA. Workers have been risking their health and lives to ensure essential goods are delivered to consumer doorsteps, helping Amazon achieve record profits.[254]

On January 6, 2021, Amazon said that it is planning to build 20,000 affordable houses by spending $2 billion in the regions where the major employments are located.[255]

On January 24, 2021, Amazon said that it was planning to open a pop-up clinic hosted in partnership with Virginia Mason Franciscan Health in Seattle in order to vaccinate 2,000 persons against COVID-19 on the first day.[256]

In February 2021, Amazon said that it was planning to put cameras in its delivery vehicles. Although many drivers were upset by this decision, Amazon said that the videos would only be sent in certain circumstances.[257]

Drivers have alleged they sometimes have to urinate and defecate in their vans as a result of pressure to meet quotas. This was denied in a tweet from the official Amazon News account saying: "You don't really believe the peeing in bottles thing, do you? If that were true, nobody would work for us." Amazon employees subsequently leaked an email to The Intercept[258] showing the company was aware its drivers were doing so. The email said: "This evening, an associate discovered human feces in an Amazon bag that was returned to station by a driver. This is the 3rd occasion in the last 2 months when bags have been returned to station with poop inside."[259] Amazon acknowledged the issue publicly after denying it at first.[260]

In July 2021, workers at the warehouse in New York City filed a complaint with the Occupational Safety and Health Administration which describes harsh 12 hour workdays with sweltering internal temperatures that resulted in fainting workers being carried out on stretchers. The complaint reads "internal temperature is too hot. We have no ventilation, dusty, dirty fans that spread debris into our lungs and eyes, are working at a non-stop pace and [we] are fainting out from heat exhaustion, getting nose bleeds from high blood pressure and feeling dizzy and nauseous." They add that many of the fans provided by the company don't work, water fountains often lack water and cooling systems are insufficient. Those filing the complaint are affiliated with the Amazon Labor Union group attempting to unionize the facility, which the company has been actively campaigning against. Similar conditions have been reported elsewhere, such as in Kent, Washington during the 2021 heat wave.[261][262]

Conflict of interest with the CIA and DOD

In 2013, Amazon secured a US$600 million contract with the CIA, which poses a potential conflict of interest involving the Bezos-owned The Washington Post and his newspaper's coverage of the CIA.[263] Kate Martin, director of the Center for National Security Studies, said, "It's a serious potential conflict of interest for a major newspaper like The Washington Post to have a contractual relationship with the government and the most secret part of the government."[264] This was later followed by a US$10 billion contract with the U.S. Department of Defense.[165]

Seattle head tax and houselessness services

In May 2018, Amazon threatened the Seattle City Council over an employee head tax proposal that would have funded houselessness services and low-income housing. The tax would have cost Amazon about $800 per employee, or 0.7% of their average salary.[265] In retaliation, Amazon paused construction on a new building, threatened to limit further investment in the city, and funded a repeal campaign. Although originally passed, the measure was soon repealed after an expensive repeal campaign spearheaded by Amazon.[266]

Nashville Operations Center of Excellence

The incentives given by the Metropolitan Council of Nashville and Davidson County to Amazon for their new Operations Center of Excellence in Nashville Yards, a site owned by developer Southwest Value Partners, have been controversial, including the decision by the Tennessee Department of Economic and Community Development to keep the full extent of the agreement secret.[267] The incentives include "$102 million in combined grants and tax credits for a scaled-down Amazon office building" as well as "a $65 million cash grant for capital expenditures" in exchange for the creation of 5,000 jobs over seven years.[267]

The Tennessee Coalition for Open Government called for more transparency.[267] Another local organization known as the People's Alliance for Transit, Housing, and Employment (PATHE) suggested no public money should be given to Amazon; instead, it should be spent on building more public housing for the working poor and the homeless and investing in more public transportation for Nashvillians.[268] Others suggested incentives to big corporations do not improve the local economy.[269]

In November 2018, the proposal to give Amazon $15 million in incentives was criticized by the Nashville Firefighters Union and the Nashville chapter of the Fraternal Order of Police,[270] who called it "corporate welfare."[271] In February 2019, another $15.2 million in infrastructure was approved by the council, although it was voted down by three council members, including Councilwoman Angie Henderson who dismissed it as "cronyism".[272]

Facial recognition technology and law enforcement

While Amazon has publicly opposed secret government surveillance, as revealed by Freedom of Information Act requests it has supplied facial recognition support to law enforcement in the form of the Rekognition technology and consulting services. Initial testing included the city of Orlando, Florida, and Washington County, Oregon. Amazon offered to connect Washington County with other Amazon government customers interested in Rekognition and a body camera manufacturer. These ventures are opposed by a coalition of civil rights groups with concern that they could lead to an expansion of surveillance and be prone to abuse. Specifically, it could automate the identification and tracking of anyone, particularly in the context of potential police body camera integration.[164][273][274] Because of the backlash, the city of Orlando publicly stated it will no longer use the technology, but may revisit this decision at a later date.[275]

Access to NHS data

The UK government awarded Amazon a contract that gives the company free access to information about healthcare published by the UK's National Health Service.[276] This will, for example, be used by Amazon's Alexa to answer medical questions, although Alexa also uses many other sources of information. The material, which excludes patient data, could also allow the company to make, advertise and sell its own products. The contract allows Amazon access to information on symptoms, causes and definitions of conditions, and "all related copyrightable content and data and other materials". Amazon can then create "new products, applications, cloud-based services and/or distributed software", which the NHS will not benefit from financially. The company can also share the information with third parties. The government said that allowing Alexa devices to offer expert health advice to users will reduce pressure on doctors and pharmacists.[277]

Collection of data and surveillance

On February 17, 2020, a Panorama documentary broadcast by the BBC in the UK highlighted the amount of data collected by the company and the move into surveillance causing concerns of politicians and regulators in the US and Europe.[278][279]

Antitrust complaints

On June 11, 2020, the European Union announced that it will be pressing charges against Amazon over its treatment of third-party e-commerce sellers.[280]

In July 2020, Amazon along with other tech giants Apple, Google and Meta were accused of maintaining harmful power and anti-competitive strategies to quash potential competitors in the market.[281] The CEOs of respective firms appeared in a teleconference on July 29, 2020, before the lawmakers of the U.S. House Antitrust Subcommittee.[282] In October 2020, the antitrust subcommittee of the U.S. House of Representatives released a report accusing Amazon of abusing a monopoly position in ecommerce to unfairly compete with sellers on its own platform.[283]

Anti-vaccination and non-scientific cancer 'cures'

Anti-vaccination and non evidence-based cancer 'cures' have routinely appeared high in Amazon's books and videos. This may be due to positive reviews posted by supporters of untested methods, or gaming of the algorithms by truther communities, rather than any intent on the company's part.[284][285]

Wired magazine found that Amazon Prime Video was full of 'pseudoscientific documentaries laden with conspiracy theories and pointing viewers towards unproven treatments'.[286]

U.S. Rep. Adam Schiff (D-Calif.) expressed concern that Amazon was “surfacing and recommending products and content that discourage parents from vaccinating their children.” Amazon subsequently removed five anti-vaccination documentaries.[287] Amazon also removed 12 books that unscientifically claimed bleach could cure conditions including malaria and childhood autism. This followed an NBC News report about parents who used it in a misguided attempt to reverse their children's autism.[288]

Response to COVID-19 pandemic

Hazard pay and overtime

Amazon introduced new policies to reward frontline workers for continuing to come into work during the crisis. One of these policies, announced on March 16, 2020, was a temporary $2-per-hour rise in pay. This policy expired in June 2020.[289] Amazon also announced a policy of unlimited, unpaid time off that lasted until April 30, 2020.[290]

Additional hiring as a result of pandemic

In response to the COVID-19 pandemic, Amazon introduced temporary restrictions on the sale of non-essential goods. In March 2020, it hired some 100,000 more staff in the US to help deal with essential items such as food and medical equipment. It also reported that it was so busy that it was unable to bring on board new customers and therefore had to have a waiting list. In April, the firm announced that it was going to hire up to 75,000 workers to help deal with increased demand.[291] In September 2020, the company announced it would hire an additional 100,000 workers in the United States and Canada.[292]

Employee protests during COVID-19

During the pandemic there have been protests by the Amazon workers at warehouses in the US, France, and Italy. The BBC reported that there were confirmed coronavirus cases in more than 50 locations.[291] The reason for the protests is the company policy to "run normal shifts" despite many positive cases of the virus.[293] According to the UNI Global Union, "Amazon cannot act like this is business as usual. We are facing a deadly virus that has already taken the lives of thousands of people and paralyzed the world's economy. If distribution centers are not safe for workers right now, they should be closed immediately."[293] In Spain, the company has faced legal complaints over its policies.[294] Despite workers at 19 warehouses in the US having tested positive for COVID-19, Amazon did not shut down warehouses, only doing so when forced by the government or because of protests. A group of US Senators wrote an open letter to Bezos in March 2020, expressing concerns about worker safety.[295]

An Amazon warehouse protest on March 30, 2020, in Staten Island led to its organizer, Christian Smalls, being fired. Amazon defended the decision by saying that Smalls was supposed to be in self-isolation at the time and leading the protest put its other workers at risk.[294] Smalls has called this response "ridiculous".[296] The New York state attorney general, Letitia James, is considering legal retaliation to the firing which she called "immoral and inhumane."[294] She also asked the National Labor Relations Board to investigate Smalls' firing. Smalls himself accuses the company of retaliating against him for organizing a protest.[296] At the Staten Island warehouse, one case of COVID-19 has been confirmed by Amazon; workers believe there are more, and say that the company has not cleaned the building, given them suitable protection, or informed them of potential cases.[295] Smalls added specifically that there are many workers there in risk categories, and the protest only demanded that the building be sanitized and the employees continue to be paid during that process.[296] Derrick Palmer, another worker at the Staten Island facility, told The Verge that Amazon quickly communicates through text and email when they need the staff to complete mandatory overtime, but have not been using this to tell people when a colleague has contracted the disease, instead waiting days and sending managers to speak to employees in person.[295] Amazon claim that the Staten Island protest only attracted 15 of the facility's 5,000 workers,[297] while other sources describe much larger crowds.[295]

On April 14, 2020, two Amazon employees were fired for "repeatedly violating internal policies", after they had circulated a petition about health risks for warehouse workers internally.[298]

On May 4, Amazon vice president Tim Bray resigned "in dismay" over the firing of whistle-blower employees who spoke out about the lack of COVID-19 protections, including shortages of face masks and failure to implement widespread temperature checks which were promised by the company. He said that the firings were "chickenshit" and "designed to create a climate of fear" in Amazon warehouses.[299]

In a Q1 2020 financial report, Jeff Bezos announced that Amazon expects to spend $4 billion or more (predicted operating profit for Q2) on COVID-19-related issues: personal protective equipment, higher wages for hourly teams, cleaning for facilities, and expanding Amazon's COVID-19 testing capabilities. These measures intend to improve the safety and well-being of hundreds of thousands of the company's employees.[300]

From the beginning of 2020 until September of the same year, the company declared that the total number of workers who had contracted the infection was 19,816.[301]

Closure in France

The SUD (trade unions) brought a court case against Amazon for unsafe working conditions. This resulted in a French district court (Nanterre) ruling on April 15, 2020, ordering the company to limit, under threat of a €1 million per day fine, its deliveries to certain essential items, including electronics, food, medical or hygienic products, and supplies for home improvement, animals, and offices.[302] Instead, Amazon immediately shut down its six warehouses in France, continuing to pay workers but limiting deliveries to items shipped from third-party sellers and warehouses outside of France.[303] The company said the €100,000 fine for each prohibited item shipped could result in billions of dollars in fines even with a small fraction of items misclassified.[304] After losing an appeal and coming to an agreement with labor unions for more pay and staggered schedules, the company reopened its French warehouses on May 19.[303]

Lobbying

Amazon lobbies the United States federal government and state governments on multiple issues such as the enforcement of sales taxes on online sales, transportation safety, privacy and data protection and intellectual property. According to regulatory filings, Amazon.com focuses its lobbying on the United States Congress, the Federal Communications Commission and the Federal Reserve. Amazon.com spent roughly $3.5 million, $5 million and $9.5 million on lobbying, in 2013, 2014 and 2015, respectively.[305]

Amazon.com was a corporate member of the American Legislative Exchange Council (ALEC) until it dropped membership following protests at its shareholders' meeting on May 24, 2012.[306]

In 2014, Amazon expanded its lobbying practices as it prepared to lobby the Federal Aviation Administration to approve its drone delivery program, hiring the Akin Gump Strauss Hauer & Feld lobbying firm in June.[307] Amazon and its lobbyists have visited with Federal Aviation Administration officials and aviation committees in Washington, D.C. to explain its plans to deliver packages.[308] In September 2020 this moved one step closer with the granting of a critical certificate by the FAA.[309]

In 2019 it spent $16.8m and had a team of 104 lobbyists, up from $14.4m and 103 lobbyists in 2018.[310]

See also

References

  1. ^2021 Proxy Statement
  2. ^https://www.bloomberg.com/profile/company/AMZN:US.
  3. ^Dastin, Jeffrey; Kaye, Danielle (July 30, 2021). "Amazon faces more than slowing sales growth: it needs more warehouses". Reuters. Retrieved September 27, 2021.
  4. ^"Amazon.com, Inc. 2020 Form 10-K Annual Report". U.S. Securities and Exchange Commission.
  5. ^"California Secretary of State Business Search". Secretary of State of California.
  6. ^"Amazon.com, Inc. - Form-10K". NASDAQ. December 31, 2018. Retrieved March 17, 2019.
  7. ^Lotz, Amanda. "'Big Tech' isn't one big monopoly – it's 5 companies all in different businesses". The Conversation. Retrieved May 16, 2019.
  8. ^"The Big Four of Technology". October 31, 2017. Retrieved May 16, 2019.
  9. ^Rivas, Teresa. "Ranking The Big Four Tech Stocks: Google Is No. 1, Apple Comes In Last". www.barrons.com. Retrieved May 16, 2019.
  10. ^"FANG Stocks News: Facebook, Amazon, Netflix And Google". Investor's Business Daily. September 15, 2020.
  11. ^Kantar. "Accelerated Growth Sees Amazon Crowned 2019's BrandZ™ Top 100 Most Valuable Global Brand". www.prnewswire.com. Retrieved May 25, 2020.
Источник: https://en.wikipedia.org/wiki/Amazon_(company)

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Whether you are a new or experienced seller, Amazon Seller Support is here to help. You can contact us via Seller Central to get support and have your issues resolved. As an Amazon seller, you also have the option of getting support over the phone. Our trained seller support team is available all day to assist you with any confusions, doubts, issues, or problems you may have. Our support is available in English, Hindi, Kannada, Tamil, and Telugu.

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    amazon seller customer service

    How To Contact Amazon Seller Support & Customer Care Explained

    Whether you have an issue with finding a customer’s shipping address, you are struggling to cancel that product listing that you have launched, or even want to revoke the suspension of your account, try dialling the Amazon seller central phone number.

    Within a few minutes, the Amazon Seller Support team will help you fix the issue. How do they do it? Let’s dig out the details.

    What Is Amazon Seller Support?

    The Amazon’s seller support team assist sellers from their registration process to becoming an approved seller. However, it is not limited to this.

    While some sellers sell their items but choose Amazon warehouses for their goods to get packed and delivered to the respective customers, others prefer selling and shipping their products to customers on their own.

    While executing these tasks, sellers might face issues and seller support help them in all ways.

    In fact, even to an extent that if a seller has an issue with a customer, the team helps him or her to connect.

    What Is The Amazon Seller Central Phone Number?

    After proper research, we found that there is no direct phone number or helpline to contact Amazon customer support, especially for sellers.

    The only way you can contact them is to log in to your seller account and request contact. (Here is the link)

    If you are a seller on Amazon and have questions about your seller account, you can contact –  Seller Support.

    If you are a seller in the Kingdom (Amazon.co.uk) and have queries about your seller account, you can contact Seller Support Europe.

    If you are a seller in Japan (Amazon.co.jp) and have questions about your seller account, you can contact Seller Support Japan.

    If you are selling in India (Amazon.in) and have queries about your seller account, you can contact the customer support at Seller Support India.

    If you are a seller in the United Kingdom (Amazon.co.uk) and have queries about your seller account, you can contact Seller Support Europe. If you’re new to the platform, check amazon seller customer service this link to get in touch with the Amazon support team.

    If you’re selling in Canada (amazon.ca) and have queries about your seller account, you can contact customer support here.

    If you’re selling in Australia (amazon.com.au) and have queries about your seller account, you can contact customer support here or you can sign in to get all the helpful information.

    If you’re selling in UAE (amazon.ae) and have queries about your seller account, you can contact customer support here.

    If you’re selling in Netherlands (amazon.nl) and have queries about your seller account, you can contact customer support here.

    If you’re selling in Saudi Arabia (amazon.sa) and have queries about your seller account, you can contact customer support here.

    Note: Though we have taken the phone number from their official website, there might be times when these phone numbers may not work.

    The best way is to contact the support team within the Amazon Seller Central. To do this, follow the instructions given below:

    Step 1: Sign in to your Amazon Seller Account by clicking this link.

    Step 2: When you connect to Amazon Seller Central customer service, it is important to first choose what your problem is associated with. Generally, you will see two options:

    • Selling on Amazon –Select this option if you have queries related to selling or listing on amazon.com.
    • Advertising & Stores – Select this option if you phone number for walgreens on state street queries related to sponsored brands, stores, and sponsored products.
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    You have to be specific about the issue that you are facing in the Seller Central. So, choose the respective option.

    Step 3: After you click any one of the above two options, you will be redirected to a detailed page, which has a search bar and a list of common questions as hyperlinks.

    Step 4: Look for the questions displayed and if it is something that you want to ask, you can directly click and get the answers. However, if your question is not listed, type the issue on the seller support’s search bar and press the enter key.

    Step 5: If your issue still doesn’t show up on the search results, then on the left pane, click on the dropdown option named “Other account issues.”

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    Step 6: Upon clicking the above option, jora credit com login the right pane, you will have a dropdown to choose the language you want to communicate in. Choose the respective language.

    Step 7: At the bottom, you will see three tabs to communicate with the customer support team – Email, Phone, and Chat. Choose anyone.

    Step 8: When you click the Email tab, you should write the reason for contact and describe the issue that you are facing in a few lines. Click on the submit button. The email will be then sent to the customer service team and they will reply to your email within 24 hours or less. Note that you will receive the email on the ID that you have registered your seller account with.

    Step 9: When you click the phone tab, jose alfredo jimenez las 100 clasicas vol 1 directly get the option to talk to any of the Amazon associates directly. All you have to do is to select the country from the dropdown menu provided. Enter your contact number. If you feel that your issue needs to be addressed immediately, check the box that says “this issue is urgent and requires immediate attention.” Along with these details, you need to write a few lines about the issue and press the button “call me now.”

    A member pnc bank routing number cleveland ohio the customer support team will call you in a few minutes and you can communicate about your issue in detail and get proper assistance.  

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    Telling them multiple issues at the same time lead to confusion and he or she might not be able to give the right solution.

    Also, doing this might cause further delays and nothing might be fixed on time because your issue will move around from one department to the other.

    In addition, there might be chances that a few issues would still not be addressed. And definitely, you don’t want that to happen.

    Moreover, it is important to note that Amazon has clearly crafted algorithms that base the kind of support you will get. This depends on 3 factors:

    • The kind of issue you are facing
    • For how long has your issue or ticket been open
    • How many responses your issue received from the time it was opened
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    When you talk to the customer support team, keep the following things in mind:

    Before you decide to talk to the Amazon seller support team, ensure that you have a few things handy, as they are required while describing your questions or issues:

    • Keep your seller account details and billing information handy, as the representative might ask you for it.
    • Before talking to the representative, ensure that you have your unresolved order open on the computer screen, especially if you are calling to talk about an order or a dispute that you have with a customer.
    • Keep a notepad or a paper and a pen handy to jot down some details that the representative may give you. This information might be required to follow the issue to get it resolved.
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    When send an email to the seller support team, keep the following things in mind:

    If you feel that writing all your issues clearly will help the representative to address each of the issues, then it is better to go with the option – email – than to have a phone call. Now, keep the following tips in mind while writing an email:

    • Explain the issue as clearly as possible.
    • Do not deviate the topic because again, writing about different things will make your email move to different departments.
    • Be precise and give as much as information you can.
    • Phrase your sentences properly and logically.
    • If you have multiple issues, order them one by one, and explain each one clearly.
    • Provide your interpretations of what might be causing the issue so that they can have an idea.

    The right time to get started with your business is now. SellerApp makes it easy to understand the market, customer dynamics, and product building, so as to keep your Amazon sales in a supercharged model.

    Related Content –

    Difference Between Amazon Seller Central and Vendor Central 2020
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    Amazon (company)

    American multinational technology company

    For other companies, see Amazon (disambiguation) § Organizations.

    Amazon logo.svg

    Logo since 2000

    Amazon Spheres 05.jpg

    The Amazon Spheres, part of the Amazon headquarters in Seattle, U.S.

    Trade name

    Amazon
    FormerlyCadabra, Inc. checking account offers near me as

    ISINUS0231351067
    Industry
    FoundedJuly 5, 1994; 27 years ago (1994-07-05)
    Bellevue, Washington, U.S.
    FounderJeff Bezos
    Headquarters

    Seattle, Washington

    ,

    U.S.

    Area served

    Worldwide

    Key people

    Products
    Services
    RevenueIncreaseUS$386.064 billion (2020)

    Operating income

    IncreaseUS$22.9 billion (2020)

    Net income

    IncreaseUS$21.331 billion (2020)
    Total assetsIncreaseUS$321.2 billion (2020)
    Total equityIncreaseUS$93.404 billion (2020)
    OwnerJeff Bezos (14.0% voting power, 10.6% economic interest)[1]

    Number of employees

    Increase 1,468,000 (Sept. 2021)[2][3]
    U.S.: 810,000 (Oct. 2020)
    Subsidiaries
    Websiteamazon.com
    Footnotes / references
    [4][5]

    Amazon.com, Inc.[6] (AM-ə-zon) is an American multinationaltechnologycompany which focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. It is one of the Big Five companies in the U.S. information technology industry, along with Google (Alphabet), Apple, Meta (Facebook), and Microsoft.[7][8][9][10] The company has been referred to as "one of the most influential economic and cultural forces in the world", as well as the world's most valuable brand.[11][12]

    Jeff Bezos founded Amazon from his garage in Bellevue, Washington,[13] on July 5, 1994. It started as an online marketplace for books but expanded to sell electronics, software, video games, apparel, furniture, food, toys, and jewelry. In 2015, Amazon surpassed Walmart as the most valuable retailer in the United States by market capitalization.[14] In August 2017, Amazon acquired Whole Foods Market for US$13.4 billion, which substantially increased its footprint as a physical retailer.[15] In 2018, its two-day amazon seller customer service service, Amazon Prime, surpassed 100 million subscribers worldwide.[16]

    Amazon is known for its disruption of well-established industries through technological innovation and mass scale.[17][18][19] It is the world's largest online marketplace, AI assistant provider, live-streaming platform and cloud computing platform[20] as measured by revenue and market capitalization.[21] Amazon is the largest Internet company by revenue in the world.[22] It is the second-largest private employer in the United States[23] and one of the world's most valuable companies. As of 2020[update], Amazon has the highest global brand valuation.[24]

    Amazon distributes a variety of downloadable and streaming content through its Amazon Prime Video, Amazon Music, Twitch, and Audible subsidiaries. Amazon also has a publishing arm, Amazon Publishing, film and television studio Amazon Studios, and a cloud computing subsidiary, Amazon Web Services. It produces consumer electronics including Kindlee-readers, Firetablets, Fire TV, and Echo devices. Its acquisitions over the years include Zoox, Ring, Twitch, Whole Foods Market, and IMDb. Amazon is currently in the process of purchasing film and television studio, Metro-Goldwyn-Mayer.

    Amazon has been criticized for practices including technological surveillance overreach,[25] a hyper-competitive and demanding work culture,[26]tax avoidance,[27] and anti-competitive behavior.[28][29]

    History

    Further information: History of Amazon

    The company's largest campus outside the United States was inaugurated in Hyderabad, India in September 2019.

    Jeff Bezos founded Amazon in July 1994, choosing Seattle because of technical talent as Microsoft is located there.[30]Mackenzie Scott played a big role in the founding of Amazon and drove across the country with Jeff to start it. After Scott graduated, she applied to work for D. E. Shaw & Co., a quantitative hedge fund in New York City, as a research associate to "pay the bills while working on her novels".[31][32] She was interviewed by Jeff Bezos, who was then a vice-president at the firm. The interview was her first meeting with him.[33][31]

    In May 1997, Amazon went public. It began selling music and videos in 1998, at which time it began operations internationally by acquiring online sellers of books in United Kingdom and Germany. The following year, Amazon began selling items including video games, consumer electronics, home improvement items, software, games, and toys.

    In 2002, Amazon launched Amazon Web Services (AWS), which provided data on website popularity, Internet traffic patterns and other statistics for marketers and developers. In 2006, Amazon grew its AWS portfolio when Elastic Compute Cloud (EC2), which rents computer processing power as well as Simple Storage Service (S3), that rents data storage via the Internet, were made available. That same year, Amazon started Fulfillment by Amazon which managed the inventory of individuals and small companies selling their belongings through the company internet site. In 2012, Amazon bought Kiva Systems to automate its inventory-management business, purchasing Whole Foods Market supermarket chain five years later in 2017.[34]

    On February 2, 2021, Amazon announced that Jeff Bezos would be stepping down as CEO and transition to Executive Chair of Amazon's board in Q3 of 2021. Andy Jassy, who is currently CEO of AWS, will succeed Bezos as CEO of the company.[35][36]

    Board of directors

    As of September 2020[update], the board of directors is:[37]

    • Jeff Bezos, Executive Chairman, Amazon.com, Inc.
    • Andy Jassy, President and CEO, Amazon.com, Inc.
    • Keith B. Alexander, CEO, IronNet Cybersecurity, former NSA Director
    • Rosalind Brewer, Group President, and COO, Starbucks
    • Jamie Gorelick, partner, Wilmer Cutler Pickering Hale and Dorr
    • Daniel P. Huttenlocher, Dean new bedford credit union cd rates the Schwarzman College of Computing at the Massachusetts Institute of Technology
    • Judy McGrath, former CEO, MTV Networks
    • Indra Nooyi, former CEO, PepsiCo
    • Jon Rubinstein, former chairman, and former CEO, Palm, Inc.
    • Thomas O. Ryder, former chairman, and former CEO, Reader's Digest Association
    • Patty Stonesifer, President, and CEO, Martha's Table
    • Wendell P. Weeks, chairman, President, and CEO, Corning Inc.

    Merchant partnerships

    In 2000, U.S. toy retailer Toys "R" Us entered into a 10-year agreement with Amazon, valued at $50 million per year plus a cut of sales, under which Toys "R" Us would be the exclusive supplier of toys and baby products on the service, and the chain's website would redirect to Amazon's Toys & Games category. In 2004, Toys "R" Us sued Amazon, claiming that because of a perceived lack of variety in Toys "R" Us stock, Amazon had knowingly allowed third-party sellers to offer items on the service in categories that Toys "R" Us had been granted exclusivity. In 2006, a court ruled in favor of Toys "R" Us, giving it the right to unwind its agreement with Amazon and establish its own independent e-commerce website. The company was later awarded $51 million in damages.[38][39][40]

    In 2001, Amazon entered into a similar agreement with Borders Group, under which Amazon would comanage Borders.com as a co-branded service.[41] Borders pulled out of the arrangement in 2007, with plans to also launch its own online store.[42]

    On October 18, 2011, Amazon.com announced a partnership with DC Comics for the exclusive digital rights to many popular comics, including Superman, Batman, Green Lantern, The Sandman, and Watchmen. The partnership has caused well-known bookstores like Barnes & Noble to remove these titles from their shelves.[43]

    In November 2013, Amazon announced a partnership with the United States Postal Service to begin delivering orders on Sundays. The service, included in Amazon's standard shipping rates, initiated in metropolitan areas of Los Angeles and New York because of the high-volume and inability to deliver in a timely way, with plans to expand into Dallas, Houston, New Orleans and Phoenix by 2014.[44]

    In June 2017, Nike agreed to sell products through Amazon in exchange for better policing of counterfeit goods.[45][46] Synchrony bank credit card phone number proved unsuccessful and Nike withdrew from the partnership in November 2019.[46][47] Companies including Ikea and Birkenstock also stopped selling through Amazon around the same time, citing similar frustrations over business practices and counterfeit goods.[48]

    As of October 11, 2017[update], AmazonFresh sold a range of Booths branded products for home delivery in selected areas.[49]

    In September 2017, Amazon ventured with one of its sellers JV Appario Retail owned by Patni Group which has recorded a total income of US$ 104.44 million (₹ 759 crore) in financial year 2017/2018.[50]

    In November 2018, Amazon reached an agreement with Apple Inc. to sell selected products through the service, via the company and selected Apple Authorized Resellers. As a result of this partnership, only Apple Authorized Resellers may sell Apple products on Amazon effective January 4, 2019.[51][52]

    Logistics

    Amazon uses many different transportation services to deliver packages. Amazon-branded services include:

    • Amazon Air, a cargo airline for bulk transport, with last mile delivery handled either by Amazon Flex, Amazon Logistics, or the United States Postal Service.
    • Amazon Flex, a smartphone app that enables individuals to act as independent contractors, delivering packages to customers from personal vehicles without uniforms. Deliveries include one or two hour Prime Now, same or next day Amazon Fresh groceries, and standard Amazon.com orders, in addition to orders from local stores that contract with Amazon.[53]
    • Amazon Logistics, in which Amazon contracts with small businesses (which it calls "Delivery Service Partners") to perform deliveries to customers. Each business has a fleet of approximately 20–40 Amazon-branded vans, and employees of the contractors wear Amazon uniforms. As of December 2020, it operates in the United States, Canada, Italy, Germany, Spain, and the United Kingdom.[54]
    • Amazon Prime Air is an experimental drone delivery service.

    Amazon directly employs people to work at its warehouses, bulk distribution centers, staffed "Amazon Hub Locker+" locations, and delivery stations where drivers pick up packages. As of December 2020, it is not hiring delivery drivers as employees.[55]

    Rakuten Intelligence estimated that in 2020 in the United States, the proportion of last-mile deliveries was 56% by Amazon's directly contracted services (mostly in urban areas), 30% by the United States Postal Service (mostly in rural areas), and 14% by UPS.[56] In April 2021, Amazon reported to investors it had increased its in-house delivery capacity by 50% in the last 12 months (which included the first year of the COVID-19 pandemic in the United States).[57]

    Products and services

    Main article: List of Amazon products and services

    Amazon.com's product lines available at its website include several media (books, DVDs, music CDs, videotapes and software), apparel, baby products, consumer electronics, beauty products, gourmet food, groceries, health and personal-care items, industrial & scientific supplies, kitchen items, jewelry, watches, lawn and garden items, musical instruments, sporting goods, tools, automotive items and toys & games.[citation needed] In August 2019, Amazon applied to have a liquor store in San Francisco, CA as a means to ship beer and alcohol within the city.[58] Amazon has separate retail websites for some countries and also offers international shipping of some of its products to certain other countries.[59] In November 2020, the company started an online delivery service dedicated to prescription drugs. The service provides discounts up to 80% for generic drugs and up to 40% for branded drugs for Prime subscribe users. The products can be purchased on the company's website or at over 50,000 bricks-and-mortar pharmacies in the United States.[60]

    Amazon.com has a number of products and services available, including:

    In September 2021, Amazon announced the launch of Astro, its first household robot, powered by its Alexa smart home technology. This can be remote-controlled when not at home, to check on pets, people, or home security. It will send owners a notification if it detects something unusual.[62]

    Subsidiaries

    See also: List of Amazon locations

    Amazon owns over 40 subsidiaries, including Audible, Diapers.com, Goodreads, IMDb, Kiva Systems (now Amazon Robotics), Shopbop, Teachstreet, Twitch and Zappos.[63]

    A9.com

    A9.com, a company focused on researching and building innovative technology, has been a subsidiary since 2003.[64]

    Amazon Maritime

    Amazon Maritime, Inc. holds a Federal Maritime Commission license to operate as a non-vessel-owning common carrier (NVOCC), which enables the company to manage its own shipments from China into the United States.[65]

    Annapurna Labs

    In January 2015, Amazon Web Services acquired Annapurna Labs, an Israel-based microelectronics company reputedly for US$350–370M.[66][67][68]

    Audible.com

    Audible.com is a seller and producer of spoken audio entertainment, information and educational programming on the Internet. Audible sells digital audiobooks, radio and television programs and audio versions of magazines and newspapers. Through its production arm, Audible Studios, Audible has also become the world's largest producer of downloadable audiobooks. On January 31, 2008, Amazon announced it would buy Audible for about $300 million. The deal closed in March 2008 and Audible became a subsidiary of Amazon.[69]

    Beijing Century Joyo Courier Services

    Beijing Century Joyo Courier Services is a subsidiary of Amazon and it applied for a freight forwarding license with the US Maritime Commission. Amazon is also building out its logistics in trucking and air freight to potentially compete with UPS and FedEx.[70][71]

    Brilliance Audio

    Brilliance Audio is an audiobook publisher founded in 1984 by Michael Snodgrass in Grand Haven, Michigan.[72] The company produced its first 8 audio titles in 1985.[72] The company was purchased by Amazon in 2007 for an undisclosed amount.[73][74] At the time of the acquisition, Brilliance was producing 12–15 new titles a month.[74] It operates as an independent company within Amazon.

    In 1984, Brilliance Audio invented a technique for recording twice as much on the same cassette.[75] The technique involved recording on each of the two channels of each stereo track.[75] It has been credited with revolutionizing the burgeoning audiobook market in the mid-1980s since it made unabridged books affordable.[75]

    ComiXology

    ComiXology is a cloud-based digital comics platform with over 200 million comic downloads as of September 2013[update]. It offers a selection of more than 40,000 comic books and graphic novels amazon seller customer service Android, iOS, Fire OS and Windows 8 devices and over a web browser. Amazon bought the company in April 2014.[76]

    CreateSpace

    CreateSpace, which offers self-publishing services for independent content creators, publishers, film studios, and music labels, became a subsidiary in 2009.[77][78]

    Goodreads

    Main article: Goodreads

    Goodreads is a "social cataloging" website founded in December 2006 and launched in January 2007 by Otis Chandler, a software engineer, and entrepreneur, and Elizabeth Khuri. The website allows individuals to freely search Goodreads' extensive user-populated database of books, annotations, and reviews. Users can sign up and register books to generate library catalogs and reading lists. They can also create their own groups of book suggestions and discussions. In December 2007, the site had over 650,000 members and over 10 million books had been added. Amazon bought the company in March 2013.[79]

    Health Navigator

    In October 2019, Amazon finalized the acquisition of Health Navigator, a startup developing APIs for online health services. The startup will form part of Amazon Care, which is the company's employee healthcare service. This follows the 2018 purchase of PillPack for under $1 billion, which has also been included into Amazon Care.[80]

    Junglee

    Junglee is a former online shopping service provided by Amazon that enabled customers to search for products from online and offline retailers in India. Junglee started off as a virtual database that was used to extract information from the Internet and deliver it to enterprise applications. As it progressed, Junglee started to use its database technology to create a single window marketplace on the Internet by making every item from every supplier available for purchase. Web shoppers could locate, compare and transact millions of products from across the Internet shopping mall through one window.[81]

    Amazon acquired Junglee in 1998, and the website Junglee.com was launched in India in February 2012[82] as a comparison-shopping website. It curated and enabled searching for a diverse variety of products such as clothing, electronics, toys, jewelry and video games, among others, across thousands of online and offline sellers. Millions of products are browsable, the client selects a price, and then they are directed to a seller. In November 2017, Amazon closed down Junglee.com and the former domain currently redirects to Amazon India.[83]

    Kuiper Systems

    Main article: Kuiper Systems

    Kuiper Systems LLC, is a subsidiary of Amazon, set up to deploy a broadbandsatellite internet constellation with an announced 3,236 Low Earth orbitsatellites to provide satellite based Internet connectivity.[84][85][86]

    Lab126

    Main article: Amazon Lab126

    Lab126, developers of integrated consumer electronics such as the Kindle, became a subsidiary in 2004.[87]

    Ring

    Main article: Ring Inc.

    Ring is a home automation company founded by Jamie Siminoff in 2013. It is primarily known for its WiFi powered smart doorbells, but manufactures other devices such as security cameras. Amazon bought Ring for US$1 billion in 2018.[88]

    Shelfari

    Shelfari was a social cataloging website for books. Shelfari users built virtual bookshelves of the titles which they owned or had read and they could rate, review, tag and discuss their books. Users could also create groups that other members could join, create discussions and talk about books, or other topics. Recommendations could be sent to friends on the site for what books to read. Amazon bought the company in August 2008.[79] Shelfari continued to function as an independent book social network within the Amazon until January 2016, when Amazon announced that it would be merging Shelfari with Goodreads and closing down Shelfari.[89][90]

    Souq

    Main article: Souq.com

    Souq.com was the largest e-commerce platform in the Arab world. The company launched in 2005 in Dubai, United Arab Emirates and served multiple areas across the Middle East.[91] On March 28 2017, Amazon acquired Souq.com for $580 million.[92] The company was re-branded as Amazon and its infrastructure was used to expand Amazon's online platform in the Middle East.[93]

    Twitch

    Main article: Twitch (service)

    Twitch is a live streaming platform for video, primarily oriented towards video gaming content. The service was first established as a spin-off of a general-interest streaming service known as Justin.tv. Its prominence was eclipsed by that of Twitch, and Justin.tv was eventually shut down by its parent company in August 2014 in order to focus exclusively on Twitch.[94] Later that month, Twitch was acquired by Amazon for $970 million.[95] Through Twitch, Amazon also owns Curse, Inc., an operator of video gaming communities and a provider of VoIP services for gaming.[96] Since the acquisition, Twitch began to sell games directly through the platform,[97] and began offering special features for Amazon Prime subscribers.[98]

    The site's rapid growth had been boosted primarily by the prominence of major esports competitions map of beaches in north carolina and south carolina the service, leading GameSpot senior esports editor Rod Breslau to have described the service as "the ESPN of esports".[99] As of 2015[update], the service had over 1.5 million broadcasters and 100 million monthly viewers.[100]

    On August 10, 2020, Amazon announced the rebranding of Twitch Prime, the live-streaming site, renaming it Prime Gaming in another attempt to crack the video game market after failing a big-budget game effort. With Twitch Prime, users will be given a free subscription to Twitch, with free games from small studios and discounts for larger titles like Grand Theft Auto and League of Legends.[101]

    On November 2, 2020, Twitch announced a virtual flagship conference and named it GlitchCon instead of TwitchCon to be held on November 14. The main aim of the conference will be to bring its numerous, disparate communities of streamers and fans together where they can be real life confidants.[102]

    Whole Foods Market

    Whole Foods Market is an American supermarketchain exclusively featuring foods without artificial preservatives, colors, flavors, sweeteners, and hydrogenated fats.[103]

    Amazon acquired Whole Foods for $13.7 billion in August 2017.[104][105][15]

    Other

    Amazon also has investments in renewable energy and plans to expend its position into the Canadian market through an investment in a new plant in Alberta.[106]

    Supply chain

    Amazon first launched its distribution network in 1997 with two fulfillment centers in Seattle and New Castle, Delaware. Amazon has several types of distribution facilities consisting of crossdock centers, fulfillment centers, sortation centers, delivery stations, Prime now hubs, and Prime air hubs. There are 75 fulfillment centers and 25 sortation centers with over 125,000 employees.[107][108] Employees are responsible for five basic tasks: unpacking and inspecting incoming goods; placing goods in storage and recording their location; picking goods from their computer recorded locations to make up an individual shipment; sorting and packing orders; and shipping. A computer that records the location of goods and maps out routes for pickers plays a key role: employees carry hand-held computers which communicate with the central computer and monitor their rate of progress. Some warehouses are partially automated with systems built by Amazon Robotics.

    Website

    Amazon.com-Logo.svg

    Logo since January 2000

    Screenshot

    Amazon.com screenshot.jpeg

    Homepage

    Type of site

    E-commerce
    Available in
    • Arabic
    • Chinese
    • Dutch
    • English
    • French
    • German
    • Hindi
    • Italian
    • Japanese
    • Polish
    • Portuguese
    • Spanish
    • Swedish
    • Turkish
    OwnerAmazon
    URLamazon.com (original U.S. site)
    CommercialYes
    RegistrationOptional
    Launched1995; 26 years ago (1995)
    Current statusActive
    Written inC++ and Java
    [109]

    The domain amazon.com attracted at least 615 million visitors annually by 2008;[110] by the beginning of 2016, over 130 million customers were visiting the U.S. website each month.[111] The company has invested heavily in a massive amount of server capacity for its website, especially to handle the excessive traffic during the Christmas holiday season.[112] According to Alexa Internet rankings, amazon.com is the third most popular website in the United States and the 11th most popular website worldwide.[113]

    Results generated by Amazon's search engine are partly determined by promotional fees.[114] The company's localized storefronts, which differ in selection and prices, are differentiated by top-level domain and country code:

    Amazon Marketplaces worldwide in 2021.jpg
    RegionCountryDomain nameSince
    Africa Egyptamazon.egSeptember 2021
    Americas Brazilamazon.com.brDecember 2012
    Canadaamazon.caJune 2002
    Mexicoamazon.com.mxAugust 2013
    United Statesamazon.comJuly 1995
    Asia Chinaamazon.cnSeptember 2004
    Indiaamazon.inJune 2013
    Japanamazon.co.jpNovember 2000
    Singaporeamazon.sgJuly 2017
    United Arab Emiratesamazon.aeMay 2019
    Saudi Arabiaamazon.saJune 2020
    Europe Franceamazon.frAugust 2000
    Germanyamazon.deOctober 1998
    Italyamazon.itNovember 2010
    Netherlandsamazon.nlNovember 2014
    Polandamazon.plMarch 2021
    Spainamazon.esSeptember 2011
    Swedenamazon.seOctober 2020
    Turkeyamazon.com.trSeptember 2018
    United Kingdomamazon.co.ukOctober 1998
    OceaniaAustraliaamazon.com.auNovember 2017

    Reviews

    See also: Criticism of Amazon § Amazon reviews

    Amazon allows users to submit reviews to the web page of each product. Reviewers must rate the product on a rating scale from one to five stars. Amazon provides a badging option for reviewers which indicate the real name of the reviewer (based on confirmation of a credit card account) or which indicate that the reviewer is one of the top reviewers by popularity. As of December 16, 2020, Amazon removed the ability of sellers and customers to comment on product reviews and purged their websites of all posted product review comments. In an email to sellers Amazon gave its rationale for removing this feature: ". the comments feature on customer reviews was rarely used." The remaining review response options are to indicate whether the reader finds the review helpful or to report that it violates Amazon policies (abuse). If a review is given enough "helpful" hits, it appears on the front page of the product. In 2010, Amazon was reported as being the largest single source of Internet consumer reviews.[115]

    When publishers asked Bezos why Amazon would publish negative reviews, he defended the practice by claiming that Amazon.com was "taking a different approach . we want to make every book available—the good, the bad and the ugly . to let truth loose".[116]

    There have been cases of positive reviews being written and posted by public relations companies on behalf of their clients[117] and instances of writers using pseudonyms to leave negative reviews of their rivals' works.

    Content search

    "Search Inside the Book" is a feature which allows customers to search for keywords in the full text of many books in the catalog.[118][119] The feature started with 120,000 titles (or 33 million pages of text) on October 23, 2003.[120]

    Third-party sellers

    Amazon derives many of its sales (around 40% in 2008) from third-party sellers who sell products on Amazon.[121] Associates receive a commission for referring customers to Amazon by placing links to Amazon on their websites if the referral results in a sale. Worldwide, Amazon has "over 900,000 members" in its affiliate programs.[122] In the middle of 2014, the Amazon Affiliate Program is used by 1.2% of all websites and it is the second most popular advertising network after Google Ads.[123] It is frequently used by websites and non-profits to provide a way for supporters to earn them a commission.[124]

    Associates can access the Amazon catalog directly on their websites by using the Amazon Web Services (AWS) XML service. A new affiliate product, aStore, allows Associates to embed a subset of Amazon products within another website, or linked to another website. In June 2010, Amazon Seller Product Suggestions was launched (rumored to be internally called "Project Genesis") to provide more transparency to sellers by recommending specific products to third-party sellers to sell on Amazon. Products suggested are based on customers' browsing history.[125] In 2019, Amazon launched a bigger local online store in Singapore to expand its product selection in the face of intensifying competition with competitors in the region.[126]

    In July 2019 the 3rd U.S. City Court of Appeals in Philadelphia ruled that Amazon can be held accountable for faulty third-party sales.[127] The decision ran counter to a past lower court ruling that had favored Amazon. Heather Oberdorf had sued the company in 2016 over a dog leash that snapped, causing permanent loss of vision in one eye. If upheld, the decision would expose Amazon and similar platform businesses to strict liability lawsuits for defective products, which represents a major change in the law.[128] The panel sent the case back to the lower court, to decide whether the leash was actually defective.[129]

    Amazon sales rank

    The Amazon sales rank (ASR) provides an indication of the popularity of a product sold on any Amazon locale. It is a relative indicator of popularity that is updated hourly. Effectively, it is a "best sellers list" for the millions of products stocked by Amazon.[130] While the ASR has no direct effect on the sales of a product, it is used by Amazon to determine which products to include in its bestsellers lists.[130] Products that appear in these lists enjoy additional exposure on the Amazon website and this may lead to an increase in sales. In particular, amazon seller customer service that experience large jumps (up or down) in their sales ranks may be included within Amazon's lists of "movers and shakers"; such a listing provides additional exposure that might lead to an increase in sales.[131] For competitive reasons, Amazon does not release actual sales figures to the public. However, Amazon has now begun to release point of sale data via the Nielsen BookScan service to verified authors.[132] While the ASR has been the source of much speculation by publishers, manufacturers, and marketers, Amazon itself does not release the details of its sales rank calculation algorithm. Some companies have analyzed Amazon sales data to generate sales estimates based on the ASR,[133] though Amazon states:

    Please keep in mind that our sales rank figures are simply meant to be a guide of general interest for the customer and not definitive sales information for publishers—we assume you have this information regularly from your distribution sources

    — Amazon.com Help[134]

    Multi-level sales strategy

    Amazon employs a multi-level e-commerce strategy. Amazon started by focusing on business-to-consumer relationships between itself and its customers and business-to-business relationships between itself and its suppliers and then moved to facilitate customer-to-customer with the Amazon marketplace which acts as an intermediary to facilitate transactions. The company lets anyone sell nearly anything using its platform. In addition to an affiliate program that lets anyone post Amazon links and earn a commission on click-through sales, there is now a program which lets those affiliates build entire websites based on Amazon's platform.[135]

    Some other large e-commerce sellers use Amazon to sell their products in addition to selling them through their own websites. The sales are processed through Amazon.com and end up at individual sellers for processing and order fulfillment and Amazon leases space for these retailers. Small sellers of used and new goods go to Amazon Marketplace to offer goods at a fixed price.[136]

    In November 2015, Amazon opened a physical Amazon Books store in University Village in Seattle. The store is 5,500 square feet and prices for all products match those on its website.[137] Amazon will open its tenth physical book store in 2017;[138] media speculation suggests Amazon plans to eventually roll out 300 to 400 bookstores around the country.[137]

    In June 2018, it was reported that Amazon planned to open brick and mortar bookstores in Germany.[139]

    In September 2020, Amazon launched Luxury Stores on its mobile app, where Oscar de la Renta become the first and only label to partner with the firm.[140]

    Finances

    Amazon.com is primarily a retail site with a sales revenue model; Amazon takes a small percentage of the sale price of each item that is sold through its website while also allowing companies to advertise their products by paying to be listed as featured products.[141] As of 2018[update], Amazon.com is ranked 8th on the Fortune 500 rankings of the largest United States corporations by total revenue.[142]

    For the fiscal year 2018, Amazon reported earnings of US$10.07 billion, with an annual revenue of US$232.887 billion, an increase of 30.9% over the previous fiscal cycle. Since 2007 sales increased from 14.835 billion to 232.887 billion, thanks to continued business expansion.[143]

    Amazon's market capitalization went over US$1 trillion again in early February 2020 after the announcement of the fourth quarter 2019 results.[144]

    Year Revenue[145]
    in mil. USD$
    Net income
    in mil. USD$
    Total Assets
    in mil. USD$
    Employees
    1998 610
    1999 1,639
    2000 2,761
    2001 3,122
    2002 3,932
    2003[146]5,263 35 2,162
    2004[147]6,921 588 3,248
    2005[148]8,490 359 3,696
    2006[149]10,711 190 4,363
    2007[150]14,835 476 6,485 17,000
    2008[151]19,166 645 8,314 20,700
    2009[152]24,509 902 13,813 24,300
    2010[153]34,204 1,152 18,797 33,700
    2011[154]48,077 631 25,278 56,200
    2012[155]61,093 −39 32,555 88,400
    2013[156]74,452 274 40,159 117,300
    2014[157]88,988 −241 54,505 154,100
    2015[158]107,006 596 64,747 230,800
    2016[159]135,987 2,371 83,402 341,400
    2017[160]177,866 3,033 131,310 566,000
    2018[161]232,887 10,073 162,648 647,500
    2019[162]280,522 11,588 225,248 798,000
    2020[163]386,064 21,331 321,195 1,298,000

    Controversies

    Since its founding, the company has attracted criticism and controversy for its actions, including: supplying law enforcement with facial recognition surveillance tools;[164] forming cloud computing partnerships with the CIA;[165] leading customers away from bookshops;[166] adversely impacting the environment;[167] placing a low priority on warehouse conditions for workers; actively opposing unionization efforts;[168] remotely deleting content purchased by Amazon Kindle users; taking public subsidies; seeking to patent its 1-Click technology; engaging in anti-competitive actions and price discrimination;[28][29] and reclassifying LGBT books as adult content.[169][170] Criticism has also concerned various decisions over whether to censor or publish content such as the WikiLeaks website, works containing libel and material facilitating dogfight, cockfight, or pedophile activities. In December 2011, Amazon faced a backlash from small businesses for running a one-day deal to promote its new Price Check app. Shoppers who used the app to check prices in a brick-and-mortar store were offered a 5% discount to purchase the same item from Amazon.[171] Companies like Groupon, eBay and Taap.it countered Amazon's promotion by offering $10 off from their products.[172][173]

    The company has also faced accusations of putting undue pressure on suppliers to maintain and extend its profitability. One effort to squeeze the most vulnerable book publishers was known within the company as the Gazelle Project, after Bezos suggested, according to Brad Stone, "that Amazon should approach these small publishers the way a cheetah would pursue a sickly gazelle."[114] In July 2014, the Federal Trade Commission launched a lawsuit against the company alleging it was promoting in-app purchases to children, which were being transacted without parental consent.[174] In 2019, Amazon banned selling skin-lightening and racist products that might affect the consumer's health.[175]

    Environmental impact

    In 2018, Amazon emitted 44.4 million metric tons of CO2.[176]

    In September 2019, Amazon workers organized a walk-out as part of the Global Climate Strike.[177][178] An internal group called Amazon Employees for Climate Justice said over 1,800 employees in 25 cities and 14 countries committed to participating in the action to protest Amazon's environmental impact and inaction to climate change.[177] This group of workers petitioned Jeff Bezos and Amazon with three specific demands: to stop donating to politicians and lobbyists that deny climate change, to stop working with fossil fuel companies to accelerate oil and gas extraction, and to achieve zero carbon emissions by 2030.[179][178]

    Amazon has introduced the Shipment Zero program, however Shipment Zero has only committed to reducing 50% of its shipments to net zero by 2030. Also, even that 50% does not necessarily mean a decrease in emissions compared to current levels given Amazon's rate of growth in orders.[180]

    That said, Amazon's CEO has also signed the Climate Pledge, in which Amazon would meet the Paris climate agreement goals 10 years ahead of schedule, and would be carbon-neutral by 2040. Besides this pledge, it also ordered 100 000 electric delivery trucks from Rivian.[181] In September 2021, signatories of Amazon Environmental Pledge reached 200. [182] According to the report, signatories of pledge are from 16 countries, 25 industries. [183]

    Amazon funds both climate denial groups including the Competitive Enterprise Institute and politicians denying climate change including Jim Inhofe.[184][185]

    In November 2018, a community action group opposed the construction permit delivered to Goodman Group for the construction of a 160,000 square metres (1,700,000 sq ft) logistics platform Amazon will operate at Lyon–Saint-Exupéry Airport. In February 2019, Étienne Tête filed a request on behalf of a second regional community action group asking the administrative court to decide whether the platform served a sufficiently important public interest to justify its environmental impact. Construction has been suspended while these matters are decided.[167]

    Amazon considered making an option for Prime customers to have packages delivered at the most efficient and environmentally-friendly time (allowing the company to combine shipments with the same destination) but decided against it out of fear customers might reduce purchases.[186] Since 2019, the company has instead offered customers an "Amazon Day" option, where all orders are delivered on the same day, emphasizing customer convenience, and it occasionally offers Prime customers credits in return for selecting slower and less expensive shipping options.[186]

    The Solimo Strategy

    In October 2021, based on several leaked internal documents, Reuters reported[187] that Amazon systematically harvested and studied data about their sellers' products' market performance, and used those data to identify lucrative markets and ultimately launch Amazon's own replacement products in India. The data included information about returns, the sizing of clothing down to the neck circumference and sleeve length, and the volume of product views on their website. Rivals' market performance data are not pnc financial services group ceo to Amazon's sellers. The strategy also involved tweaking the search results to favor Amazon's own knock-off products. The Solimo Strategy's impact had a reach well beyond India: hundreds of Solimo branded household items, from multivitamins to coffee pods, are available in the US. One of the victims of the Solimo Strategy is the clothing brand John Miller, owned by India's 'retail king' Kishore Biyani.

    Selling counterfeit, unsafe and discarded items

    The selling of counterfeit products by Amazon has attracted widespread notice, with both purchases marked as being fulfilled by third parties and those shipped directly from Amazon warehouses being found to be counterfeit. This has included some products sold directly by Amazon itself and marked waters solana beach ca "ships from and sold by Amazon.com".[188] Counterfeit charging cables sold on Amazon as purported Apple products have been found to be a fire hazard.[189][190] Such counterfeits have included a wide array of products, from big ticket items to every day items such as tweezers, gloves,[191] and umbrellas.[192] More recently, this has spread to Amazon's newer grocery services.[193] Counterfeiting was reported to be especially a problem for artists and small businesses whose products were being rapidly copied for sale on the site.[194]

    One Amazon business practice that encourages counterfeiting is that, by default, seller accounts on Amazon are set to use "commingled inventory". With this practice, the goods that a seller sends to Amazon are mixed with those of the producer of the product and with those of all other sellers that supply what is supposed to be the same product.[195]

    In June 2019, Buzzfeed reported that some products identified on the site as "Amazon's choice" were low quality, had a history of customer complaints, and exhibited evidence of product review manipulation.[196]

    In August 2019, The Wall Street Journal reported that they had found more than 4,000 items for sale on Amazon's site that had been declared unsafe by federal agencies, had misleading labels, or had been banned by federal regulators.[197]

    In the wake of the WSJ investigation, three U.S. senators – Richard Blumenthal, Ed Markey, and Bob Menendez – sent an open letter to Jeff Bezos demanding him to take action about the selling of unsafe items on the site. The letter said that "Unquestionably, Amazon is falling short of its commitment to keeping safe those consumers who use its massive platform."[198] The letter included a number of questions about the company's practices and gave Bezos a deadline to respond by September 29, 2019, saying "We call on you to immediately remove from the platform all the problematic products examined in the recent WSJ report; explain how you are going about this process; conduct a sweeping internal investigation of your enforcement and consumer safety policies; and institute changes that will continue to keep unsafe products off your platform."[198] Earlier in the same month, senators Blumenthal and Menendez had sent Bezos a letter about the Buzzfeed report.[198]

    In December 2019, The Wall Street Journal reported that some people were literally retrieving trash out of dumpsters and selling it as new products on Amazon. The reporters ran an experiment and determined that it was easy for a seller to set up an account and sell cleaned up junk as new products. In addition to trash, sellers were obtaining inventory from clearance bins, thrift stores, and pawn shops.[199][200]

    In August 2020, an appeals court in California ruled that Amazon can be held liable for unsafe products sold on its website. A Californian had bought a replacement laptop battery that caught fire and caused her to receive third-degree burns.[201]

    Rigged search results

    Reuters has reported[187] that Amazon has rigged its product search results to favor its own brand in India. According to the article, leaked internal strategy documents show that Amazon has systematically manipulated its search results such that Amazon's own brand products appear in the first three search results, leading customers to purchase those instead of other sellers' products on the platform. The company employed two tactics: search seeding and search sparkles. By search seeding Amazon boosted the rankings of its own branded goods. By search sparkles the company inserted promotions of their own brands into broad category searches.

    Tax avoidance

    Main article: Amazon tax

    Amazon's tax affairs were investigated in China, Germany, Poland, South Korea, France, Japan, Ireland, Singapore, Luxembourg, Italy, Spain, United Kingdom, United States and Portugal.[202] According to a report released by Fair Tax Mark in 2019, Amazon is the worst offender of tax avoidance, having paid a 12% effective tax rate between 2010 and 2018, in contrast with 35% corporate tax rate in the US during the same period. Amazon countered that it had an 24% effective tax rate during the same period.[203]

    Comments by Donald Trump and Bernie Sanders

    In early 2018, President Donald Trump repeatedly criticized Amazon's use of the United States Postal Service and its prices for the delivery of packages, stating, "I am right about Amazon costing the United States Post Office massive amounts of money for being their Delivery Boy," Trump tweeted. "Amazon should pay these costs (plus) and not have them bourne [sic] by the American Taxpayer."[204] Amazon's shares fell by 6 percent as a result of Trump's comments. Shepard Smith of Fox News disputed Trump's claims and pointed to evidence that the USPS was offering below-market prices to all customers with no advantage to Amazon. However, analyst Tom Forte pointed to the fact that Amazon's payments to the USPS are not made public and that their contract has a reputation for being "a sweetheart deal".[205][206]

    Throughout the summer of 2018, Vermont Senator Bernie Sanders criticized Amazon's wages and working conditions in a series of YouTube videos and media appearances. He also pointed to the fact that Amazon had paid no federal income tax in the previous year.[207] Sanders solicited stories from Amazon warehouse workers who felt exploited by the company.[208] One such story, by James Bloodworth, described the environment as akin to "a low-security prison" and stated that the company's culture used an Orwellian newspeak.[209] These reports cited a finding by New Food Economy that one third of fulfilment center workers in Arizona were on the Supplemental Nutrition Assistance Program (SNAP).[210] Responses by Amazon included incentives for employees to tweet positive stories and a statement which called the salary figures used by Sanders "inaccurate and misleading". The statement also charged that it was inappropriate for him to refer to SNAP as "food stamps".[208] On September 5, 2018, Sanders along with Ro Khanna introduced the Stop Bad Employers by Zeroing Out Subsidies (Stop BEZOS) Act aimed at Amazon and other alleged beneficiaries of corporate welfare such as Walmart, McDonald's and Uber.[211] Among the bill's supporters were Tucker Carlson of Fox News and Matt Taibbi who criticized himself and other journalists for not covering Amazon's contribution to wealth inequality earlier.[212][213]

    On October 2, 2018, Amazon announced that its minimum wage for all American employees would be raised to $15 per hour. Sanders congratulated the company for making this decision.[214]

    Opposition to trade unions

    Main article: Amazon worker organization

    A sticker expressing an anti-Amazon message is pictured on the back of a street sign in Seattle.

    Amazon has opposed efforts by trade unions to organize in both the United States and the United Kingdom. In 2001, 850 employees in Seattle were laid off by Amazon.com after a unionization drive. The Washington Alliance of Technological Workers (WashTech) accused the company of violating union laws, and claimed Amazon managers subjected them to intimidation and heavy propaganda. Amazon denied any link between the unionization effort and layoffs.[215] Also in 2001, Amazon.co.uk hired a US management consultancy organization, The Burke Group, to assist in defeating a campaign by the Graphical, Paper and Media Union (GPMU, now part of Unite the Union) to achieve recognition in the Milton Keynes distribution depot. It was alleged that the company victimized or sacked four union members during the 2001 recognition drive and held a series of captive meetings with employees.[216]

    An Amazon training video that was leaked in 2018 stated "We are not anti-union, but we are not neutral either. We do not believe unions are in the best interest of our customers or shareholders or most importantly, our associates."[217] Two years later, it was found that Whole Foods was using a heat map to track which stores had the highest levels of pro-union sentiment. Factors including racial diversity, proximity to other unions, poverty levels in the surrounding community and calls to the National Labor Relations Board were named as contributors to "unionization risk".[218]

    In early 2020, an Amazon internal documents were leaked, it said that Whole Foods has been using an interactive heat map to monitor its 510 locations across the U.S. and assign each store a unionization risk score based on such criteria as employee loyalty, turnover rate and racial diversity. Data collected in the heat map suggest that stores with low racial and ethnic diversity, especially those located in poor communities, are more likely to unionize.[219][220]

    National Labor Relations Board determined that Amazon illegally fired two employees in retaliation for efforts to organize workers.[221] In April 2021, after a majority of workers in Bessemer, Alabama voted against joining the Retail, Wholesale and Department Store Union, the union asked for a hearing with the NLRB to determine whether the company created "an atmosphere of confusion, coercion and/or fear of reprisals" ahead of the union vote.[222]

    Working conditions

    Former employees, current employees, the media, and politicians have criticized Amazon for poor working conditions at the jeffrey fowler real estate rehoboth beach In 2011, it was publicized that workers had to carry out amazon seller customer service in 100 °F (38 °C) heat at the Breinigsville, Pennsylvania warehouse. As a result of these inhumane conditions, employees became extremely uncomfortable and suffered from dehydration and collapse. Loading-bay doors were not opened to allow in fresh air because of concerns over theft.[226] Amazon's initial response was to pay for an ambulance to sit outside on call to cart away overheated employees.[226] The company eventually installed air conditioning at the warehouse.[227]

    Some workers, "pickers", who travel the building with a trolley and a handheld scanner "picking" customer orders, can walk up to 15 miles (24 km) during their workday and if they fall behind on their targets, they can be reprimanded. The handheld scanners give real-time information to the employee on how quickly or slowly they are working; the scanners also serve to allow Team Leads and Area Managers to track the specific locations of employees and how much "idle time" they gain when not working.[228][229]

    In a German television report broadcast in February 2013, journalists Diana Löbl and Peter Onneken conducted a covert investigation at the distribution center of Amazon in the town of Bad Hersfeld in the German state of Hessen. The report highlights the behavior of some of the security guards, themselves being employed by a third-party company, who apparently either had a neo-Nazi background or deliberately dressed in neo-Nazi apparel and who were intimidating foreign and temporary female workers at its distribution centers. The third-party security company involved td bank branches philadelphia delisted by Amazon as a business contact shortly after that report.[230][231][232][233]

    In March 2015, it was reported in The Verge that Amazon would be removing non-compete clauses of 18 months in length from its US employment contracts for hourly-paid workers, after criticism that it was acting unreasonably in preventing such employees from finding other work. Even short-term temporary workers have to sign contracts that prohibit them from working at any company where they would "directly or indirectly" support any good or service that competes with those they helped support at Fidelity investments customer service phone number, for 18 months after leaving Amazon, even if they are fired or made redundant.[234][235]

    A 2015 front-page article in The New York Times profiled several former Amazon employees[236] who together described a "bruising" workplace culture in which workers with illness or other personal crises were pushed out or unfairly evaluated.[14] Bezos responded by writing a Sunday memo to employees,[237] in which he disputed the Times's account of "shockingly callous management practices" that he said would never be tolerated at the company.[14]

    In an effort to boost employee morale, on November 2, 2015, Amazon announced that it would be extending six weeks of paid leave for new mothers and fathers. This change includes birth parents and adoptive parents and can be applied in conjunction with existing maternity leave and medical leave for new mothers.[238]

    In mid-2018, investigations by journalists and media outlets such as The Guardian reported poor working conditions at Amazon's fulfillment centers.[239][240] Later in 2018, another article exposed poor working conditions for Amazon's delivery drivers.[241]

    In response to criticism that Amazon does not pay its workers a livable wage, Jeff Bezos announced beginning November 1, 2018, all US and UK Amazon employees will earn a $15 an hour minimum wage.[242] Amazon will also lobby to make $15 an hour the federal minimum wage.[243] At the same time, Amazon also eliminated stock awards and bonuses for hourly employees.[244]

    On Black Friday 2018, Amazon warehouse workers in several European countries, including Italy, Germany, Spain and the United Kingdom, went on strike to protest inhumane working conditions and low pay.[245]

    The Daily Beast reported in Michigan gov uia certify with marvin online 2019 that emergency services responded to 189 calls from 46 Amazon warehouses in 17 states between the years 2013 and 2018, all relating to suicidal employees. The workers attributed their mental breakdowns to employer-imposed social isolation, aggressive surveillance, and the hurried and dangerous working conditions at these fulfillment centers. One former employee told The Daily Beast "It's this isolating colony of hell where people having breakdowns is a regular occurrence."[246]

    On July 15, 2019, during the onset of Amazon's Prime Day sale event, Amazon employees working in the United States and Germany went on strike in protest of unfair wages and poor working conditions.[247][248]

    In March 2020, during the coronavirus outbreak when the government instructed companies to restrict social contact, Amazon's UK staff was forced to work overtime to meet the demand spiked by the disease. A GMB spokesperson said the company had put "profit before safety".[249] GMB has continued to raise concerns regarding "gruelling conditions, unrealistic productivity targets, surveillance, bogus self-employment and a refusal to recognise or engage with unions unless forced", calling for the UK government and safety regulators to take action to address these issues.[250]

    In August 2019, the BBC reported on Amazon's Twitter ambassadors. Their constant support for and defense of Amazon and its practices have led best bank account for new small business Twitter users to suspect that they are in fact bots, being used to dismiss the issues effecting Amazon workers.[251] In March 2021, a flurry of new ambassador accounts claiming to be employees defended the company against a unionization drive, in some cases making the false claim that there was no way to opt out of union dues. Amazon confirmed at least one was fake, and Twitter shut down several for violating its terms of use.[252]

    In its 2020 statement to its US shareholders, Amazon stated that "we respect and support the Core Conventions of the International Labour Organization (ILO), the ILO Declaration on Fundamental Principles and Rights at Work, and the United Nations Universal Declaration of Human Rights". Operation of these Global Human Rights Principles has been "long-held at Amazon, and codifying them demonstrates our support for fundamental human rights and the dignity of workers everywhere we operate".[253]

    On November 27, 2020, Amnesty International said, workers in working for Amazon have faced great health and safety risks since the start of the COVID-19 pandemic. On Black Friday, one of Amazon's busiest periods, the company failed to ensure key safety features in France, Poland, the United Kingdom and USA. Workers have been risking their health and lives to ensure essential goods are delivered to consumer doorsteps, helping Amazon achieve record profits.[254]

    On January 6, 2021, Amazon said that it is planning to build 20,000 affordable houses by spending $2 billion in the regions where the major employments are located.[255]

    On January 24, 2021, Amazon said that it was planning to open a pop-up clinic hosted in partnership with Virginia Mason Franciscan Health in Seattle in order to vaccinate 2,000 persons against COVID-19 on the first day.[256]

    In February 2021, Amazon said that it was planning to put cameras in its delivery vehicles. Although many drivers were upset by this decision, Amazon said that the videos would only be sent in certain circumstances.[257]

    Drivers have alleged they sometimes have to urinate and defecate in their vans as a result of pressure to meet quotas. This was denied in a tweet from the official Amazon News account saying: "You don't really believe the peeing in bottles thing, do you? If that were true, nobody would work for us." Amazon employees subsequently leaked an email to The Intercept[258] showing the company was aware its drivers were doing so. The email said: "This evening, an associate discovered human feces in an Amazon bag that was returned to station by a driver. This is the 3rd occasion in the last 2 months when bags have been returned to station with poop inside."[259] Amazon acknowledged the issue publicly after denying it at first.[260]

    In July 2021, workers at the warehouse in New York City filed a complaint with the Occupational Safety and Health Administration which describes harsh 12 hour workdays with sweltering internal temperatures that resulted in fainting workers being carried out on stretchers. The complaint reads "internal temperature is too hot. We have no ventilation, dusty, dirty fans that spread debris into our lungs and eyes, are working at a non-stop pace and [we] are fainting out from heat exhaustion, getting nose bleeds from high blood pressure and feeling dizzy and nauseous." They add that many of the fans provided by the company don't work, water fountains often lack water and cooling systems are insufficient. Those filing the complaint are affiliated with the Amazon Labor Union group attempting to unionize the facility, which the company has been actively campaigning against. Similar conditions have been reported elsewhere, such as in Kent, Washington during the 2021 heat wave.[261][262]

    Conflict of interest with the CIA and DOD

    In 2013, Amazon secured a US$600 million contract with the CIA, which poses a potential conflict of interest involving the Bezos-owned The Washington Post and his newspaper's coverage of the CIA.[263] Kate Martin, director of the Center for National Security Studies, said, "It's a serious potential conflict of interest for a major newspaper like The Washington Post to have a contractual relationship with the government and the most secret part of the government."[264] This was later followed by a US$10 billion contract with the U.S. Department of Defense.[165]

    Seattle head tax and houselessness services

    In May 2018, Amazon threatened the Seattle City Council over an employee head tax proposal that would have funded houselessness services and low-income housing. The tax would have cost Amazon about $800 per employee, or 0.7% of their average salary.[265] In retaliation, Amazon paused construction on a new building, threatened to limit further investment in the city, and funded a repeal campaign. Although originally passed, the measure was soon repealed after an expensive repeal campaign spearheaded by Amazon.[266]

    Nashville Operations Center of Excellence

    The incentives given by the Metropolitan Council of Nashville and Davidson County to Amazon for their new Operations Center of Excellence in Nashville Yards, a site owned by developer Southwest Value Partners, have been controversial, including the decision by the Tennessee Department of Economic and Community Development to keep the full extent of the agreement secret.[267] The incentives include "$102 million in combined grants and tax credits for a scaled-down Amazon office building" as well as "a $65 million cash grant for capital expenditures" in exchange for the creation of 5,000 jobs over seven years.[267]

    The Tennessee Coalition for Open Government called for more transparency.[267] Another local organization known as the People's Alliance for Transit, Housing, and Employment (PATHE) suggested no public money should be given to Amazon; instead, it should be spent on building more public housing for the working poor and the homeless and investing in more public transportation for Nashvillians.[268] Others suggested incentives to big corporations do not improve the local economy.[269]

    In November 2018, the proposal to give Amazon $15 million in incentives was criticized by the Nashville Firefighters Union and the Nashville chapter of the Fraternal Order of Police,[270] who called it "corporate welfare."[271] In February 2019, another $15.2 million in infrastructure was approved by the council, although it was voted down by three council members, including Councilwoman Angie Henderson who dismissed it as "cronyism".[272]

    Facial recognition technology and law enforcement

    While Amazon has publicly opposed secret government surveillance, as revealed by Freedom of Information Act requests it has supplied facial recognition support to law enforcement in the form of the Rekognition technology and consulting services. Initial testing included the city of Orlando, Florida, and Washington County, Oregon. Amazon offered to connect Washington County with other Amazon government customers interested in Rekognition and a body camera manufacturer. These ventures are opposed by a coalition of civil rights groups with concern that they could lead to an expansion of surveillance and be prone to abuse. Specifically, it could automate the identification and tracking of anyone, particularly in the context of potential police body camera integration.[164][273][274] Because of the backlash, the city of Orlando publicly stated it will no longer use the technology, but may revisit this decision at a later date.[275]

    Access to NHS data

    The UK government awarded Amazon a contract that gives the company free access to information about healthcare published by the UK's National Health Service.[276] This will, for example, be used by Amazon's Alexa to answer medical questions, although Alexa also uses many other sources of information. The material, which excludes patient data, could also allow the company to make, advertise and sell its own products. The contract allows Amazon access to information on symptoms, causes and definitions of conditions, and "all related copyrightable content and data and other materials". Amazon can then create "new products, applications, cloud-based services and/or distributed software", which the NHS will not benefit from financially. The company can also share the information with third parties. The government said that allowing Alexa devices to offer expert health advice to users will reduce pressure on doctors and pharmacists.[277]

    Collection of data and surveillance

    On February 17, 2020, a Panorama documentary broadcast by the BBC in the UK highlighted the amount of data collected by the company and the move into surveillance causing concerns of politicians and regulators in the US and Europe.[278][279]

    Antitrust complaints

    On June 11, 2020, the European Union announced that it will be pressing charges against Amazon over its treatment of third-party e-commerce thank you all for the birthday wishes July 2020, Amazon along with other tech giants Apple, Google and Meta were accused of maintaining harmful power and anti-competitive strategies to quash potential competitors in the market.[281] The CEOs of respective firms appeared in a teleconference on July 29, 2020, before the lawmakers of the U.S. House Antitrust Subcommittee.[282] In October 2020, the antitrust subcommittee of the U.S. House of Representatives released a report accusing Amazon of abusing a monopoly position in ecommerce to unfairly compete with sellers on its own platform.[283]

    Anti-vaccination and non-scientific cancer 'cures'

    Anti-vaccination and non evidence-based cancer 'cures' have routinely appeared high in Amazon's books and videos. This may be due to positive reviews posted by supporters of untested methods, or gaming of the algorithms by truther communities, rather than any intent on the company's part.[284][285]

    Wired magazine found that Amazon Prime Video was full of 'pseudoscientific documentaries laden with conspiracy theories and pointing viewers towards unproven treatments'.[286]

    U.S. Rep. Adam Schiff (D-Calif.) expressed concern that Amazon was “surfacing and recommending products and content that discourage parents from vaccinating their children.” Amazon subsequently removed five anti-vaccination documentaries.[287] Amazon also removed 12 books that unscientifically claimed bleach could cure conditions including malaria and childhood autism. This followed an NBC News report about parents who used it in a misguided attempt to reverse their children's autism.[288]

    Response to COVID-19 pandemic

    Hazard pay and overtime

    Amazon introduced new policies to reward frontline costco citi credit card login payment for continuing to come into work during the food assistance in kalamazoo mi. One of these policies, announced on March 16, 2020, was a temporary $2-per-hour rise in pay. This policy expired in June 2020.[289] Amazon also announced a policy of unlimited, unpaid time off that lasted until April 30, 2020.[290]

    Additional hiring as a result of pandemic

    In response to the COVID-19 pandemic, Amazon introduced temporary restrictions on the sale of non-essential goods. In March 2020, it hired some 100,000 more staff in the US to help deal with essential items such as food and medical equipment. It also reported that it was so busy that it was unable to bring on board new customers and therefore had to have a waiting list. In April, the firm announced that it was going to hire up to 75,000 workers to help deal with increased demand.[291] In September 2020, the company announced it would hire an additional 100,000 workers in the United States and Canada.[292]

    Employee protests during COVID-19

    During the pandemic there have been protests by the Amazon workers at warehouses in the US, France, and Italy. The BBC reported that there were what is the new capital of israel coronavirus cases in more than 50 locations.[291] The reason for the protests is the company policy to "run normal shifts" despite many positive cases of the virus.[293] According to the UNI Global Union, "Amazon cannot act like this is business as usual. We are facing a deadly virus that has already taken the lives of thousands of people and paralyzed the world's economy. If distribution centers are not safe for workers right now, they should be closed immediately."[293] In Spain, the company has faced amazon seller customer service complaints over its policies.[294] Despite workers at 19 warehouses in the US having tested positive for COVID-19, Amazon did not shut down warehouses, only doing so when forced by the government or because of protests. A group of US Senators wrote an open letter to Bezos in March 2020, expressing concerns about worker safety.[295]

    An Amazon warehouse protest on March 30, 2020, in Staten Island led to its organizer, Christian Smalls, being fired. Amazon defended the decision by saying that Smalls was supposed to be in self-isolation at the time and leading the protest put its other workers at risk.[294] Smalls has called this response "ridiculous".[296] The New York state attorney general, Letitia James, is considering legal retaliation to the firing which she called "immoral and inhumane."[294] She also asked the National Labor Relations Board to investigate Smalls' firing. Smalls himself accuses the company of retaliating against him for organizing a protest.[296] At the Staten Island warehouse, one case of COVID-19 has been confirmed by Amazon; workers believe there are more, and say that the company has not cleaned the building, given them suitable protection, or informed them of potential cases.[295] Smalls added specifically that there are many workers there in risk categories, and the protest only demanded that the building be sanitized and the employees continue to be paid during that process.[296] Derrick Palmer, another worker at the Staten Island facility, told The Verge that Amazon quickly communicates through text and email when they need the staff to complete mandatory overtime, but have not been using this to tell people when a colleague has contracted the disease, instead waiting days and sending managers to speak to employees in person.[295] Amazon claim that the Staten Island protest only attracted 15 of the facility's 5,000 workers,[297] while other sources describe much larger crowds.[295]

    On April 14, 2020, two Amazon employees were fired for "repeatedly violating internal policies", after they had circulated a petition about health risks for warehouse workers internally.[298]

    On May 4, Amazon vice president Tim Bray resigned "in dismay" over the firing of whistle-blower employees who spoke out about the lack of COVID-19 protections, including shortages of face masks and failure to implement widespread temperature checks which were promised by the company. He said that the firings were "chickenshit" and "designed to create a climate of fear" in Amazon warehouses.[299]

    In a Q1 2020 financial report, Jeff Bezos announced that Amazon expects to spend $4 billion or more (predicted operating profit for Q2) on COVID-19-related issues: personal protective equipment, higher wages for hourly teams, cleaning for facilities, and expanding Amazon's COVID-19 testing capabilities. These measures intend to improve the safety and well-being of hundreds of thousands of the company's employees.[300]

    From the beginning of 2020 until September of the same year, the company declared that the total number of workers who had contracted the infection was 19,816.[301]

    Closure in France

    The SUD (trade unions) brought a court case against Amazon for unsafe working conditions. This resulted in a French district court (Nanterre) ruling on April 15, 2020, ordering the company to limit, under threat of a €1 million per day fine, its deliveries to certain essential items, including electronics, food, medical or hygienic products, and supplies for home improvement, animals, and offices.[302] Instead, Amazon immediately shut down its six warehouses in France, continuing to pay workers but limiting deliveries to items shipped from third-party sellers and warehouses outside of France.[303] The company said the €100,000 fine for each prohibited item shipped could result in billions of dollars in fines even with a small fraction of items misclassified.[304] After losing an appeal and coming to an agreement with labor unions for more pay and staggered schedules, the company reopened its French warehouses on May 19.[303]

    Lobbying

    Amazon lobbies the United States federal government and state governments on multiple issues such as the enforcement of sales taxes on online sales, transportation safety, privacy and data protection and intellectual property. According to regulatory filings, Amazon.com focuses its lobbying on the United States Congress, the Federal Communications Commission and the Federal Reserve. Amazon.com spent roughly $3.5 million, $5 million and $9.5 million on lobbying, in 2013, 2014 and 2015, respectively.[305]

    Amazon.com was a corporate member of the American Amazon seller customer service Exchange Council (ALEC) until it dropped membership following protests at its shareholders' meeting on May 24, 2012.[306]

    In 2014, Amazon expanded its lobbying practices as it prepared to lobby the Federal Aviation Administration to approve its drone delivery program, hiring the Akin Gump Strauss Hauer & Feld lobbying firm in June.[307] Amazon and its lobbyists have visited with Federal Aviation Administration officials and aviation committees in Washington, D.C. to explain its plans to deliver packages.[308] In September 2020 this moved one step closer with the granting of a critical certificate by the FAA.[309]

    In 2019 it spent $16.8m and had a team of 104 lobbyists, up from $14.4m and 103 lobbyists in 2018.[310]

    See also

    References

    1. ^2021 Proxy Statement
    2. ^https://www.bloomberg.com/profile/company/AMZN:US.
    3. ^Dastin, Jeffrey; Kaye, Danielle (July 30, 2021). "Amazon faces more than slowing sales growth: it needs more warehouses". Reuters. Retrieved September 27, 2021.
    4. ^"Amazon.com, Inc. 2020 Form 10-K Annual Report". U.S. Securities and Exchange Commission.
    5. ^"California Secretary of State Business Search". Secretary of State of California.
    6. ^"Amazon.com, Inc. - Form-10K". NASDAQ. December 31, 2018. Retrieved March 17, 2019.
    7. ^Lotz, Amanda. "'Big Tech' isn't one big monopoly – it's 5 companies all in different businesses". The Conversation. Retrieved May 16, 2019.
    8. ^"The Big Four of Technology". October 31, 2017. Retrieved May 16, 2019.
    9. ^Rivas, Teresa. "Ranking The Big Four Tech Stocks: Google Is No. 1, Apple Comes In Last". www.barrons.com. Retrieved May 16, 2019.
    10. ^"FANG Stocks News: Facebook, Amazon, Netflix And Google". Investor's Business Daily. September 15, 2020.
    11. ^Kantar. "Accelerated Growth Sees Amazon Crowned 2019's BrandZ™ Top 100 Most Valuable Global Brand". www.prnewswire.com. Retrieved May 25, 2020.
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    • (877) 375-9365

      Amazon Alexa (In the US)

    • (206) 922-0197

      Amazon Alexa (Outside the US)

    • (833) 674-7268

      Amazon Business American Express Card (American Express)

    • (866) 216-1075

      Amazon Payments, Inc.

    • (888) 247-4080

      Amazon Rewards Visa Signature Card (Chase Bank)

    • (800) 346-5538

      Amazon.com Business Rewards Visa Card (Chase Bank)

    • (866) 634-8380

      Amazon.com Corporate Revolving Credit (Synchrony Bank)

    • (866) 634-8379

      Amazon.com Store Card (Synchrony Bank)

    • (206) 922-0880

      International

    • (866) 634-8381

      Pay-In-Full Credit Line (Synchrony Bank)

    • (888) 280-4331

      USA and Canada

    • (800) 372-8066
    • +44 800 279 7234

      UK

    Investors/ Franchasing:

    • (800) 522-6645

      Transfer Agent

    Legal:

    • (206) 266-4064

      Copyright Infringement Inquiries

    Amazon Emails:

    [email protected]

    Amazon Payments, Marketplace Web Service Support

    Customer Service

    Amazon Alexa Support, Amazon Echo Support, Amazon Flex Support, Amazon Kindle Support, Amazon Payments, Report a Merchant, General Support

    Investors/ Franchising

    Legal

    Copyright Infringement Inquiries

    Media

    Advertising Inquiries, Amazon Web Services PR, PR Inquiries

    Report Fraud

    Report Suspicious E-mails, Phone Calls, or Webpages

    [email protected]

    Amazon for Developers

    More phone numbers and emailsLess phone numbers and emails

    Amazon Contact Information

    Corporate Office Address:

    Amazon.com, Inc.

    P.O. Box 812262021 7th Avenue

    Seattle,Washington98108-1226

    United States

    Other Info (opening hours):

    Transaction Disputes

    Amazon Payments, Inc.

    P.O. Box 81226

    Seattle, WA 98108-1226

    Amazon Digital UK Ltd

    1 Principal Place

    Worship Street

    London

    EC2A 2FA

    Edit Business Info

    How to Contact Amazon?

    What is Amazon Customer Service Phone Number?

    If you need to contact the Amazon customer service by phone, you may use one of the numbers that the company provides. The Amazon phone numbers vary depending on the location.

    The first option that you can use to contact Amazon is a toll-free number: (866) 216 -1075. For legal issues, you should dial: (206) 266 – 4064. When having problems with payments, it’s best to use this Amazon phone number: (866) 216 -1075.

    If you can’t reach the company representatives, you may also find out the accurate Amazon phone number to call on their help center page. Scroll down on the page and click on “Contact Us”. Make sure to select a category under which your issue falls. Then, scroll down to the “talk to someone” segment and click on “phone”.

    Before you contact Amazon customer support, ensure to have all the information about your account at hand including your full name, address, credit card information, and details about your last purchase. The Amazon customer service representative will send a verification code to your phone at the start of the call that requires confirmation.

    After you dial the phone number, the company’s voicemail system will provide you with the following step-by-step instructions:

    Hi, welcome to Amazon customer service. Please be aware that when calling Amazon.com customer service, your call may be recorded for training purposes.

    To continue we need to confirm your account than by asking you a few questions. If it is okay, we will send you a text message with the link to follow. Charges may apply. Press 1 to send you a text message.

    So, tell me, why are you calling today?

    Describe your issue in a few words. You can say things like: problem with payment, kindle account.

    Just a moment an associate will join you shortly.

    Press 1 for Kindle questions, and you will be connected watertown savings bank interest rates the next available agent.

    Note that answers to common questions can be found in the help pages of the website.

    You can also email Amazon by following the contact us links on the website.

    Press 2 to change an order or update your accounts setting. The wait time is usually less than a minute.

    You can find video demonstrations for registering new kindle connections to Wi-Fi, setting payment methods and item delivery.

    To help us assist you as quickly as possible, please have your order number ready.

    Contact Amazon Customer Service Via Social Networks

    The Amazon customer service representatives can be reached through the various social media pages including @Amazonhelp on Twitter or direct messaging on them on the Amazon Facebook and Instagram pages.

    The Amazon customer service chats on Twitter reveal that the company provides quick responses. So, if you don’t know how to call Amazon customer service, you can either tweet or direct message the support representatives. Make sure to provide personal information only in the direct message to the Amazon Help Twitter page to avoid scams.

    You can also send a direct message to Amazon support via Facebook. However, it’s not clear is Amazon customer care promptly answers Facebook queries.

    Read More
    More information

    Amazon Rating Based on 6.1K Reviews

    Rating details

    Exchange, Refund and Cancellation Policy

    Rating Details

    Exchange, Refund and Cancellation Policy

    Product or Service Quality

    Diversity of Products or Services

    Discounts and Special Offers

    Close

    All 13.9K Amazon reviews

    Summary of Amazon Customer Service Calls

    170K bryant park winter village closing date TOTAL
    CALLS

    07:10 AVG CALL
    DURATION

    18% ISSUES
    RESOLVED

    Top Reasons of Customers Calls

    Consumers Call the Most From

    Why Do People Call Amazon Customer Service?

    Payments and Charges Question:

    • “Billing issue”
    • “Triple charged”
    • “Payments”

    Shipping and Delivery Question:

    • “Didn't get items”
    • “Items I did not order were delivered, with my name and address on them.”
    • “Received alert saying my iten was delivered, but it's not at my home, nor is their a picture of the delivery and no one knocked on my door.”

    Account Question:

    Return/ Replace Question:

    • “Return”
    • “Need to change a size in a boot I order”
    • “Where to return package due to wrong address”

    Request for Information Question:

    • “Accou questions”
    • “Ask questions”
    • “I need to speak with customer service regarding signing up for the 50% discount using my EBT card”

    Refund Question:

    Activation/ Cancellation Question:

    • “Cancel.order”
    • “I cancelled an order right after I ordered it and y'all still shipped it? Super teds. I didn't want to subscribe and so I cancelled ? I have a picture of the cancellation”
    • “Want to see if i can cancel”

    Product/ Service Question:

    • “I placed an order and it said free shipping. When I looked at the billing I was charged 7 dollars and some change. Please remove shipping charges.”
    • “Broken curtain rod ordered”
    • “New fire stick doesn't work”

    Cards Question:

    Staff Question:

    Employment Question:

    Website/ Application Question:

    • “Bought kindle edition books on amazon website paid using gift card said was delivered and did not receive merchandise”
    • “Cant get onsite”
    • “Application”

    Other Question:

    • “Order issue”
    • “Received someone else's order”
    • amazon seller customer service “Duplicate order”

    About

    Amazon Return Policy

    To read more: https://www.amazon.com/gp/css/returns/homepage.html/ref=footer_hy_f_4

    Amazon Privacy Policy

    Amazon.com knows that The User care how information about The User of Website is used and shared, and Amazon appreciate The Client's trust that The Company will do so carefully and sensibly. This notice describes Amazon's' privacy policy. By visiting Amazon.com, The User of Website are accepting the practices described in this Privacy Notice. The information Website learn from customers helps The Company personalize and continually improve The Customer's Amazon experience. Here are the types of information Amazon gather. Information about Company's customers is an important part of Amazon's' business, and The Company are not in the business of selling it to others. Amazon share customer information only as described below and with subsidiaries Amazon.com, Inc. controls that either are subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice. Third-Party Service Providers: Website employ other companies and individuals to perform functions on Company's behalf.

    To read more: https://www.amazon.com/gp/help/customer/display.html/ref=footer_privacy

    Top Amazon Services

    Shipping Service, Customer Care, Prime Membership

    Top Amazon Products

    Account, Gift Card, Website

    Amazon Pros and Cons

    Pros: I really love amazon and this time i was truly disappointed, Convenience, I have used amazon many many times, No help from customer service, Ordering online

    Cons: Poor customer service, Lack of customer support, No manager follow up, No help from customer service, Causing customers very serious stress

    Related Companies

    Amazon UK, Amazon Canada, Amazon Prime Video, Amazon Logistics, Twitch

    Summary

    Amazon.com, Inc. is an American publicly held company. The company specializes in electronic commerce. Amazon is headquartered in Seattle, Washington. Amazon.com was launched as an on-line bookstore by Jeff Bezos in 1995. Later on the web site expanded into the other products lines of videotapes, DVD, music CDs, computer software, apparel, electronics, jewelry, sporting goods, toys, baby products, furniture, and so much more.
    Amazon was one of the very first companies to sell merchandise on the Internet. In 1997 the company completed its initial public offering.

    Amazon managed to survive the dot.com bubble burst in the end of 1990s and get profitable again.

    Amazon reviews and complaints

    Amazon is ranked 45 out of 397 in Auctions and Marketplaces category

    Area Served

    USA, UK, Worldwide, Europe, Canada, Other, Asia banks on state street

    Edit Description

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    Источник: https://amazon.pissedconsumer.com/customer-service.html

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    Amazon Seller Help

    Start selling on Amazon with only 2% Referral Fees*

    Launch your business on Amazon with 2% 'Sell on Amazon fee' or 'Referral Fee' effective from 26th October 2021, 5pm. The flat sell on amazon/referral fee rate is applicable on all product categories priced upto Rs.300 and select categories upto Rs.1000.

    Help is always a click away

    As an Amazon seller, you have access to support options that have been tailored to your unique needs. Whether you have a question, need self-learning material, or want to outsource tasks to verified professionals, Amazon’s support is always at your fingertips.

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    Learn online with Seller University

    Amazon sellers have unlimited access to Seller University. With a library of videos, tutorials, and step-by-step instructions, Seller University is your one-stop shop for self-learning as an Amazon Seller. You have a wide variety of learning options to choose from:
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    Источник: https://sell.amazon.in/sell-online/help