ally bank auto finance

at ALLYWALLETWISE.COM. FICO® Score Facts Use an auto finance Ally Wallet Wise is a free nancial education program created by Ally Financial. Ally Clearlane auto refinance loans You can't apply directly to Ally Bank for a car loan, but you could apply directly to its subsidiary. You can use Ally Lending to pay over time for vehicle repairs, who trust them to help with banking, auto loans, investing, and other financial needs.

: Ally bank auto finance

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Ally bank auto finance -



Ally Auto’s new design offers a quick, simple, and secure way to make payments and manage your vehicle accounts on the go.

Where to start
• Enroll in Ally Auto from the app login screen, or enter an existing username and password
• Set up and use Touch ID® or Face ID® for quick and secure logins

What you can do
• Securely view payment information, statements, and transactions
• Easily review and edit pending vehicle payments
• Make one-time vehicle payments or use Auto Pay to schedule future payments for 365 days a year
• Pay off your vehicle faster by scheduling extra payments at any time
• Use the Message Center to ask questions, compose, and respond to queries with attachments
• Manage multiple vehicles from your Snapshot — a simple, straightforward dashboard
• Stay on top of your financial health with free FICO® Score updates

How we prioritize your security
• We never store personal or account information on your phone
• All transactions are secure and encrypted

FICO and "The score lenders use" are trademarks or registered trademarks of Fair Isaac Corporation in the United States and other countries. ©2021 Fair Isaac Corporation. All rights reserved.

Version 5.0.8

Ratings and Reviews

4.7 out of 5

3.1K Ratings


I love the fact this is user-friendly I have a face recognition and is able to log me in so I don’t have to remember an account number or password you provide me with the total cost that is outstanding and then allow me the option to put in the amount that I want to pay. This is very convenient thankYou for making things easy also thank you for working with me during these hard times. I would recommend Ally financial to everyone.

Pathetic Incompetent Liars

Update: STILL no resolution. Had someone email a couple weeks ago saying he was looking into it. Still no response. I would rather walk that get financing from Ally again.

This institution has the MOST incompetent employees I’ve ever dealt with. Seeming as I’m coming up on 20 cars in the last 10 years, I have dealt with a lot of them. These pathetic people nailed my credit while waiting for Gap insurance to pay. When they didn’t pay, I paid the car off. Now today, 6 WEEKS LATER, they nailed me for another late payment and my account is still delinquent. I just got the letter 2 weeks ago saying, “thank you for paying off your vehicle.” From Ally. These “people” are really really disgusting. Their customer service is gross. I’d have more pride flipping burgers that working for such a horrible company. I’ll keep this up every week until the matter is solved. Then I will leave it up for as long as it’s taking to fix your pathetic mistake.

Longer session

While the website is extremely easy to navigate; I have an issue with paying with my debit card. When I’m in the middle of inputting my information into the offsite website for debit cards, everything is interrupted due to my short session on the Ally website. Typically, I use the checkings account; however, when I’m attempting to pay my bill because it’s a few days past my due date and my session keeps closing out; it is frustrating. Please allow the sessions to be a little longer so that I can make my payment with my debit card. I have to ensure that I type in everything correctly but I don’t type slowly. Please fix this. Thank you

The developer, Ally Financial Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Financial Info
  • User Content
  • Identifiers
  • Diagnostics

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

Privacy practices may vary, for example, based on the features you use or your age. Learn More


Ally Financial Inc.

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© 2009-2021 Ally Financial Inc. Ally is a registered service mark of Ally Financial Inc.



  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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Reviews: Ally® Bank Auto Loan

Overall lender rating

from Credit Karma members
personal loans document icon

Explore our auto loans

See offers from 20+ lender partners to find one that matches your goals.

Member ratings

All member reviews (105)

Terrible Company

Credit Karma member

Rude! If you file bankruptcy they make it hard for you to pay your bill and charge you a extra fee to process it on the phone. Unless you wish to mail the payment. Even after your case is closed it is hell to get the to give you online access. They are the only company that has given me any problem with paying my bill.


Credit Karma member

Ive only had my vehicle 2 months and ive had to cantact ally upwards of 10 times. I had wellsfargo for 5 years and maybe had to contact them 2 time overall. The app is garbage. The customer service is trash. The automated phone services is absolutely obnoxious and trying to umderstand the teller on the the other side once you do finally get through is darn near impossible.

Garbage would be an improvement

Credit Karma member

If I could give negative stars I would! Try to work with them when you have thing happen in life to make sure you’ll stay in good standing and they don’t want to work with you also will claim if you go past due they will come take your vehicle after one past due. Along with all of this communication is terrible and you can’t understand any of the over seas workers on there call line! Very happy to be done with them!

Worse companies in the word

Credit Karma member

Worse experience ever I over payed my loan and I have to wait 55days for refund never again and the worse customer service


Credit Karma member

I recently moved and need them to send the title to the new state so I can register my car. I have called numerous times, emailed the documents, faxed the documents, called again, emailed, faxed again and they keep telling me they can't send it until I send them the documents I have already sent numerous is like I am stuck in a vicious circle. And every customer service person I get puts me on hold for inordinate amounts of time because they never know where I need to send said documents. Do not use this company EVER!

Incorrectly Reports Data to Credit Agencies

Credit Karma member

Worst loan company I have ever worked with. I paid off my entire loan early, in full, then the following month they not only didn’t report that I paid off my loan in full, they put that I was actively behind on payments and still owed them MORE than what my pay-off total was, even though my account with them shows it was paid in full and I received my pink slip, this brought my credit down over 60pts, causing havoc for my credit score since I am intending on getting a new vehicle soon and moving(both requiring credit checks). I do not recommend them as an auto loan lender and I will NEVER be using their services or giving them my business again. Customer service representatives were rude and argued claiming they did not do such a thing, even though it is documented that they did and refused to submit the proper data so that my score can be corrected. I have put in disputes(which can take over a month to resolve), but I am highly upset by this absurdity and unprofessional behavior on their part.

Customer service is a joke

Credit Karma member

Absolutely terrible . They blocked my account from making any payments to them due to THEIR MISTAKE on charging my account 2 monthly payments and overdrafting my bank account . So i had my bank account refund that . Now i keep getting through every person in customer service still no help .

Bounced back and forth

Credit Karma member

This is the most unprofessional people I have had to deal with. If there was a minus 0 x 100 I would give them. I am so agrevated and even want to cry. They took over my car loan after i finished my lease and they are a nightmare. Please dont use them. You will thank me later

Very bad offers

Credit Karma member

Got 16% + for auto finance


Credit Karma member

Completely horrible, customer service are rude. They do not report information to credit each month. They told me it take 10 days for payment to clear when it’s normally 2-5 business days.

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Explore our auto loans

See offers from 20+ lender partners to find one that matches your goals.


GM buying Ally assets in Europe and Latin America

DETROIT -- General Motors said Wednesday that it will buy Ally Financial's operations in Europe, China and Latin America as it tries to build a global finance unit to make low-interest car loans and boost sales.

The auto giant's U.S. loan business, GM Financial, will pay $4.25 billion for the Ally assets, helping GM to better compete in markets where other automakers already have their own loan operations. Automakers with their own finance arms often subsidize loans and leases to boost sales.

The deal, which still must be approved by regulators, is expected to close in stages next year. Ally will get a $550 million premium over the book value of the assets, which was $3.7 billion in the third quarter, Ally said in a news release.

Ally, which was GM's financial arm until it was taken over by the U.S. government in the 2008 banking industry meltdown, is selling off assets to raise money to repay the government for a $17.2 billion bailout. So far Ally has repaid $5.8 billion, leaving a balance of $11.4 billion. The company used to be called GMAC Financial Services.

The move will help GM by restoring a unit that once was highly profitable before the meltdown, said Argus Research analyst Bill Selesky. It also will help GM grow in countries in which the middle class is expanding, he said.

"They believe that future growth will largely be determined by growth in emerging-market economies. They believe this is where the future of auto lending is going, to higher-growth geographies," he said.

GM will give $2 billion to GM Financial to make the purchase, the automaker said in a statement. The deal includes Ally's operations in Brazil, Mexico, Colombia, Chile, Germany, the United Kingdom, France, Italy, Belgium, the Netherlands, Sweden, Switzerland and Austria. It also includes Ally's 40 percent interest in a Chinese joint venture auto financing company.

GM Financial's assets will double to about $33 billion, and liabilities including debt will rise to $27 billion from about $12 billion today, GM said in the statement.

"GM is entering the most aggressive rollout of new vehicles in its history and this acquisition will make us an even more formidable competitor by ensuring that competitive financing is available to our customers and dealers around the world," said Chief Financial Officer Dan Ammann said.

In exchange for bailing out Ally, the U.S. government got 74 percent of the lender's common stock, plus $5.9 billion worth of preferred stock.

Ally last month sold its Canadian operations to the Royal Bank of Canada for $4.1 billion and a Mexican insurance business for $865 million. With the GM deal, Ally will have about $9 billion in additional cash. It could use the money to buy back the preferred stock, but Ally spokeswoman Gina Proia said no decision has been made on how to repay the government.

Privately held Ally has been looking at an initial public stock offering to get more money back the government, but that's been put on hold until stock market conditions improve.

The acquisition by GM is another step toward reassembling its global financial arm, which had been a profit center before the 2008 mortgage meltdown. GM sold a 51 percent stake in GMAC in 2006 when it was starved for cash. The new owners, led by private equity firm Cerberus Capital Management LP, ran into trouble in 2008 with bad mortgage loans and had to be bailed out by the government.

Ally Financial Inc. will now focus on its U.S. auto lending and bank holding company businesses. In May its mortgage lending and servicing subsidiary Residential Capital LLC or ResCap, filed for bankruptcy protection, severing Ally's ties to the troubled unit. Toxic mortgages made by ResCap caused most of Ally's financial problems. ResCap has since accepted a $3 billion buyout offer from a unit of Ocwen Financial Corp.

GM also owns nearly a 10 percent stake in Ally.

In the third quarter Ally made a $384 million net profit, reversing a loss from a year ago mainly because it didn't have losses from ResCap.

Ally said its global automotive services business continues to be strong, with the loans it financed increasing and improving during the third quarter, despite increased competition among lenders for automotive loans.

Meanwhile, retail deposits at its Ally Bank division increased by 22 percent, and customer accounts grew by 24 percent, the company said.

In October Ally repaid $2.9 billion of the debt it issued under a government program that backed hundreds of billions of dollars in U.S. bank debt during the financial crisis. The program is separate from the bailout. Ally said last month that it plans to repay in December the remaining $4.5 billion guaranteed under the Federal Deposit Insurance Corp. program.

AP Business Writer David Koenig in Dallas contributed to this report. 


Ally Financial nearing payments in ’13 settlement

Washington — Nearly two years after agreeing to a landmark settlement, Ally Financial Inc.’s settlement fund is getting closer to issuing $80 million in checks to borrowers.

In December 2013, Ally agreed to pay $98 million to settle claims that the Detroit-based lender discriminated against more than 235,000 minority auto buyers, marking the federal government’s largest auto loan discrimination settlement in history.

Ally agreed to reach a settlement with the Consumer Financial Protection Bureau to pay $80 million to consumers harmed by the lending practices and $18 million in civil penalties. The CFPB said it expects checks will go out to borrowers late this year or early next year and will be issued by the independent administrator overseeing the fund.

One reason for the delay? Trying to figure out who are the minority borrowers that allegedly were discriminated against. Finding who was harmed has been challenging. The CFPB uses a system called the Bayesian Improved Surname Geocoding method to try to identify minority borrowers, but acknowledges that it is not always accurate.

The government sent borrowers claim forms this summer and borrowers have until Saturday to return them. That deadline was set by the independent administrator. The methodology that is used to try to determine who is a minority “is known to be imperfect,” said Ally spokeswoman Gina Proia on Thursday. “Data on race and ethnicity is not collected in the indirect auto finance model.”

In a 13-page complaint filed in U.S. District Court in Detroit in 2013, the Justice Department said about 100,000 African-American car buyers, 125,000 Hispanic borrowers and 10,000 Asian/Pacific Islander borrowers paid Ally higher interest rates than white borrowers “because of their race or national origin and not based on their credit worthiness or other objective criteria related to borrower risk” from 2011 through 2013 after a review of 1.2 million loans.

The average African-American victim was obliged to pay more than $300 extra over the term of the loan than a white buyer, while the average Hispanic buyer or Asian/Pacific Islander was obliged to pay more than $200 extra, the CFPB said. Even if money is left over after compensating all of the alleged victims of discrimination, the government will get to keep the balance.

Ally didn’t admit wrongdoing and argued “that a calculation of disparities needs to compare similarly situated customers and include relevant explanatory factors such as creditworthiness, differences in essential transactional details such as new/used vehicle and the selling dealer,” according to the settlement.

In July, the CFPB reached a similar settlement with Honda Motor Co.’s finance arm, American Honda Finance Corp. The company agreed to pay $24 million in restitution to minority borrowers. Honda’s discriminatory pricing and compensation structure meant “thousands of minority borrowers from January 2011 through July 14, 2015 paid, on average, from $150 to over $250 more for their auto loans.”

Dealers routinely arrange financing for customers. They are often allowed by lenders to mark up the interest rate charged to consumers, allowing them to keep the difference. The CFPB wants to make sure dealers aren’t charging minority buyers a higher rate than white buyers. In March 2013, the CFPB issued guidance urging banks to avoid discriminatory practices.

Honda agreed to reduce dealer discretion to mark-up the interest rate to only 1.25 percent above the “buy rate” for auto loans with terms of 5 years or less, and 1 percent for auto loans with longer terms.

The CFPB — created by Congress as part of the 2010 financial overhaul law known as Dodd-Frank in the wake of the 2008 financial collapse — is barred from directly regulating auto dealers, but has been investigating banks and auto lending practices for loans arranged by dealers and others.

[email protected]



Auto loan books of the largest U.S. banks rose sequentially and year over year in the fourth quarter of 2020, with lenders confident demand would remain strong throughout the year ahead.

In the 2020 fourth quarter, banks' total auto loans rose to $491.72 billion, up from $489.16 billion in the third quarter and $483.68 billion in the year-ago period. Lenders are optimistic about auto sales this year owing to government stimulus, economic recovery and high saving rates. Lenders also mentioned supply constraints from a global shortage in semiconductors, which should support used car pricing and lenders' margins.

Capital One Financial Corp. most recently booked its two highest quarters of auto loan originations ever, said CFO Andrew Young at a recent investor conference. In the 2020 fourth quarter, the bank posted a 0.6% sequential increase, leapfrogging Ally Financial Inc. for the largest auto loan book in the U.S. banking industry.

On a year-over-year basis, Capital One posted an 8.9% increase in total auto loans as of the 2020 fourth quarter, compared to 2.0% year-over-year growth for Ally. Young said the company's growth in auto has been aided by its technology capabilities, including a tool called Auto Navigator.

"We like the underwriting choices that we're making and the capabilities that we have," Young said.

SNL Image

Still, Ally's auto loan book is not far behind in size at $65.47 billion of auto loans in the 2020 fourth quarter, compared to $65.76 billion for Capital One. And with a much smaller total asset base, Ally's concentration in auto loans remains significantly higher than Capital One's. Ally reported a sequential decline of 0.3% in total auto loans. Calling it a winning sector, the company's CFO Jennifer LaClair said there was "ample" opportunity to continue to originate at strong pricing and risk-adjusted returns rather than focus on volume.

LaClair said the outlook for 2021 remained robust, in part because of supply constraints due to a chip shortage following plant shutdowns last year.

"The supply constraints have led to margin expansion as well as high pricing on the used vehicle side," LaClair said.

At the same time, bankers at both Ally and Capital One said they were seeing increased competition in the auto loan space, which LaClair said should continue throughout 2021. "We are seeing competition heat up, but mostly kind of at the two ends of the spectrum, in the super prime and in the subprime space a bit," LaClair said.

Capital One's Young offered a similar take, saying the subprime asset-backed securities market has reemerged recently and some prime lenders are eager to put excess deposits to work.

"In auto, our growth has decelerated lately given the rising competition, but we still feel like we've got some technology-driven competitive advantages," said Capital One's head of investor relations Jeff Norris.

SNL Image

Overall, auto loans were a bright spot for banks in 2020 as the coronavirus pandemic encouraged consumer interest in personal ownership of vehicles to avoid the risk of contamination when using public transport, according to consultancy LMC Automotive's recent report.

Despite current inventory challenges, LMC Automotive said U.S. light vehicle sales will surpass 16 million units in 2021, with potential to rise further if supply-related issues subside in the second half of the year.

On the delinquency front, of all bank-owned auto loans, 2.32% were delinquent in the fourth quarter, up from 2.02% in the third quarter but down from 2.86% in the year-ago period.

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Click herefor an industry document detailing auto loan holdings.



A few things you should know

Ally Financial Inc. (NYSE: ALLY) is a leading digital financial services company, NMLS ID 3015. Ally Bank, the company's direct banking subsidiary, offers an array of deposit, personal lending and mortgage products and services. Ally Bank is a Member FDIC and Equal Housing Lender , NMLS ID 181005. Credit products and any applicable Mortgage credit and collateral are subject to approval and additional terms and conditions apply. Programs, rates and terms and conditions are subject to change at any time without notice.

Ally Servicing LLC, NMLS ID 212403 is a subsidiary of Ally Financial Inc.

Options involve risk and are not suitable for all investors. Review the Characteristics and Risks of Standardized Options brochure (PDF) before you begin trading options. Options investors may lose the entire amount of their investment or more in a relatively short period of time.

Trading on margin involves risk. You can lose more funds than you deposit in a margin account. Please review Margin Account Agreement and Disclosure for more information regarding margin trading.

Securities products and services are offered through Ally Invest Securities LLC, member FINRA/ SIPC. You can find background on Ally Invest Securities at FINRA’s BrokerCheck. View Securities Disclosures

Advisory services are offered through Ally Invest Advisors Inc., a registered investment adviser. View Advisory Disclosures

Ally Invest Advisors, Ally Invest Securities, and Ally Invest Forex LLC are wholly owned subsidiaries of Ally Invest Group Inc. Ally Bank and Ally Invest Group are wholly owned subsidiaries of Ally Financial Inc. Securities products are NOT FDIC INSURED, NOT BANK GUARANTEED, and MAY LOSE VALUE.

Foreign exchange (Forex) products and services are offered to self-directed investors through Ally Invest Forex LLC. NFA Member (ID #0408077), who acts as an introducing broker to GAIN Capital Group, LLC ("GAIN Capital"), a registered FCM/RFED and NFA Member (ID #0339826). Forex accounts are held and maintained at GAIN Capital. Forex accounts are NOT PROTECTED by the SIPC. View Forex Disclosures

Ally and Do It Right are registered service marks of Ally Financial Inc.

App Store is a service mark of Apple Inc. Google Play is a trademark of Google Inc.

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

From NerdWallet. © 2017-2021 and TM, NerdWallet, Inc. All rights reserved.

From Kiplinger's Personal Finance. © 2021 The Kiplinger Washington Editors. All rights reserved. Used under license.

From MONEY. © 2020 Ad Practitioners, LLC. All rights reserved. Used under license.

©2009–2021 Ally Financial Inc.


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