icici bank internet banking customer care email id

J&K Bank functions as a universal bank in Jammu & Kashmir and as a It is also the only private sector bank designated as RBI's agent for banking business. Contact us of ICICI Bank Customer care centers to solve your all banking related queries. Our Internet Banking services are available for its customers 24. www.icicibank.com. ICICI Bank Online Chat: Visit contact page. Corporate Office Address: ICICI Bank Limited.

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Icici bank internet banking customer care email id -

Contact ICICI Bank Customer Service

ICICI Bank Phone Numbers and Emails

Customer Service:

  • (646) 827-8450

    575 FIFTH AVE 26TH FLOOR NEW YORK, NY 10017

  • (866) 424-2448

    USA

  • +91 223 344 6699

    Domestic customers travelling overseas

  • +91 407 140 3333

    Domestic customers travelling overseas

  • +911 800 103 8181

    Private Banking Customers

Headquarters:

  • +91 223 366 7777
  • +911 860 120 6699

Locations:

  • +91 265 672 2286

    Near Chakli Circle, Old Padra Road, Vadodara 390007, Gujarat, India

ICICI Bank Emails:

Customer Service

More phone numbers and emailsLess phone numbers and emails

ICICI Bank Contact Information

Corporate Office Address:

ICICI Bank Limited

ICICI Bank Tower, 7th floor, Survey no: 115/27, Plot no. 12

Nanakramguda, ,Serilingampally500032

India

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ICICI Bank Rating Based on 63 Reviews

Rating details

Product or Service Quality

Rating Details

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Diversity of Products or Services

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All 202 ICICI Bank reviews

Summary of ICICI Bank Customer Service Calls

1.8K TOTAL
CALLS

00:38 AVG CALL
DURATION

31% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call ICICI Bank Customer Service?

Payments and Charges Question:

  • “Transactions failed”
  • “Cash not dispensed from atm but amount debited in my account”
  • “Payment deducted issue”

Cards Question:

  • “Creditcard penalty”
  • “My atm card isnt wrking”
  • “Credit card”

Account Question:

  • “Balance cut, without Intimation date. 25.112021 Rs.826”
  • “Account activation”
  • “My saving account closed why”

Product/ Service Question:

  • “For knowing my personal loan accont number”
  • “Loan for gold”
  • “Home loan subsidy is not available yet”

Request for Information Question:

  • “Check book request”
  • “For query about my card”
  • “To know the status of personal loan”

Shipping and Delivery Question:

  • “My ATM and chekbook not deliver”
  • “Delivery related”
  • “500 rs not received atm”

Activation/ Cancellation Question:

  • “Activate my card”
  • “Renewal debit card”
  • “I want to cancel my expression debit card”

Refund Question:

  • “For my refund details”
  • “Money refund”
  • “Refund issue”

Employment Question:

  • “For opening a new salary account”
  • “Job opportunity”
  • “I want to change my salary account to normalaccount”

Website/ Application Question:

Staff Question:

  • “No seceive from branch manager and any service provider”

Other Question:

  • “Urgent call”
  • “My”
  • “खत खलन कलए”

About

ICICI Bank Return Policy

To read more: https://www.icicibank.com/Personal-Banking/onlineservice/online-services/online-tax-payment/file-income-tax-returns.page

ICICI Bank Terms of Service

To read more: https://www.icicibank.com/terms-condition/terms-and-conditions.page

ICICI Bank Privacy Policy

To read more: https://www.icicibank.com/privacy.page

Top ICICI Bank Services

Banking Service, Money Transfer

Top ICICI Bank Products

Savings Account, Account, Debit Card

ICICI Bank Pros and Cons

Pros: We can got to next bank, Pan, We can wait, No pros only cons

Cons: Not properly trained, Not cares, Adhar, Rude behaviour from the staff

Related Companies

Money2India, Money2India Europe

Summary

ICICI Bank is one of the largest banks in India. In addition, ICICI Bank is one of the first companies listed on the Indian stock exchanges. The bank was founded in 1994. The bank operates a network of almost a thousand branch offices and ATMs. ICICI Bank operates in eighteen countries including the United States, the United Kingdom, Russia, Canada, China, South Africa, the United Arab Emirates, etc. The bank offers a wide range of banking products and services.

ICICI Bank serves corporate and retail customers in the areas of life and other insurance, investment, venture capital, asset management, and so much more.

ICICI Bank reviews and complaints

ICICI Bank is ranked 131 out of 778 in Banks category

Payment Methods

MasterCard

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Источник: https://icici-bank.pissedconsumer.com/customer-service.html

Contact ICICI Bank customer service

Resolver can help you send your complaints to ICICI Bank. It’s quick, easy and totally free.

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Resolver is not affiliated to, linked with or otherwise endorsed by ICICI Bank.

We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

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You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

How to complain about ICICI Bank customer service

Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint.

By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue.

Contact details

Head Office address

Customer Relations, 2nd Floor

One Thomas More Square

London

E1W 1YN

Phone number: 0844 412 4444

Please check with your phone provider if you are unsure about how much a call will cost.

Email ICICI Bank

Using Resolver you can:

  • Keep all your correspondence in one place
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Need help complaining?

Resolver is a totally free service that you can use to complain effectively.
We are working with industry leaders, regulators and government to make your voice heard and improve customer service. However, if you'd rather complain directly, you can use the above address to contact ICICI Bank.

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Источник: https://www.resolver.co.uk/companies/icici-bank-complaints/contact-details

Filing a Complaint

At ICICI Bank Canada, we believe in providing the best service to our customers. We provide customers with easy access to information, products and services, as well as the means to get their complaints resolved. If you have a complaint about the products or services of ICICI Bank Canada we encourage you to follow the process below. You may update your complaint with additional information at any time. You may approach any internal or external officials directly at any time.

Filing a Complaint with ICICI Bank Canada

Step 1: Customer Service

If you have a concern or encountered a problem, please call our 24-hour Customer Contact Centre toll-free at 1-888-424-2422 from Canada or the U.S., at 1-800-200-3340 from India, at 108001402844 from South China, at 108007142825 from North China, at 12280928 from Vietnam, at 180011102974 from Philippines, at 1-416-847-7979 from elsewhere (call collect) or e-mail us at [email protected]

For mortgage related concerns, please contact our Mortgage Customer Contact Centre toll-free at 1-866-726-0825 (8 a.m. to 8 p.m., nationally, Monday to Friday), or by fax at 1-866-399-3018, or by e-mail at [email protected]

Step 2: The Officer or the Manager of Customer Service

If the resolution you receive does not meet your expectations, you may write to The Officer, Customer Service at [email protected] or you may write to The Manager, Customer Service at [email protected]

Please quote your Service Request (SR) Number or your Mortgage Loan Account Number in all your correspondence to help us assist you better.

You will be contacted within 2 business days.

Step 3: The Complaints Officer

If you are dissatisfied with the resolution, you may then contact ICICI Bank Canada’s Complaints Officer by mail or email. The Complaints Officer will acknowledge all your correspondence within two business days of receipt thereof and will respond upon completion of a detailed investigation. The ICICI Bank Canada Complaints Officer can be contacted at:

Mail:
The Complaints Officer
ICICI Bank Canada
Don Valley Business Park
150 Ferrand Drive, Suite 1200
Toronto, ON M3C 3E5

Email:
[email protected]

The Privacy Officer

If you have unanswered questions, or unresolved concerns or complaints about the way in which personal information is collected, used, or disclosed by ICICI Bank Canada, you may contact ICICI Bank Canada’s Privacy Officer by mail or email. The office of the Privacy Officer is an internal independent body established to address privacy concerns. The Privacy Officer will acknowledge all your correspondence within two business days of receipt and respond upon completion of a detailed investigation. A copy of our Client Privacy Code is available at our ICICI Bank Canada office or from our Privacy Officer. The ICICI Bank Canada Privacy Officer can be contacted at:

Mail:
The Office of the Privacy Officer
ICICI Bank Canada
Don Valley Business Park
150 Ferrand Drive, Suite 1200
Toronto, ON M3C 3E5

Email:
[email protected]

Step 4: The Ombudsman

If, after pursuing other channels, you feel your problem is still unresolved, you can contact the Office of the Ombudsman in writing or by telephone. The office of the Ombudsman is an internal independent body and is established to be consistent with industry standards for resolving complaints.

Concerns regarding potential tied selling practices should also be addressed through the Office of the Ombudsman. The Ombudsman will acknowledge all your correspondence within two business days of receipt and will further investigate your concerns with ICICI Bank Canada on your behalf. You may rest assured that the Ombudsman treats every problem or situation with all due consideration. The services of the Ombudsman are free of charge. The ICICI Bank Canada Ombudsman can be contacted at:

Mail:
The Office of the Ombudsman
ICICI Bank Canada
Don Valley Business Park
150 Ferrand Drive, Suite 1200
Toronto, ON M3C 3E5

Tel: (416) 360-0909

Email:
[email protected]

If you are not satisfied with the action taken by ICICI Bank Canada to resolve your concern, please contact an external independent body for further assistance.

Filing a Complaint with External Independent Bodies

Ombudsman for Banking Services and Investments
Certain disputes that remain unresolved after being reviewed by the ICICI Bank Canada Ombudsman may be directed to the Ombudsman for Banking Services and Investments (the "Canadian Banking Ombudsman"). The OBSI is an independent office responsible for assisting banking customers with their concerns. If you wish, the ICICI Bank Canada Ombudsman can assist you in forwarding your concerns to the OBSI.

Mail:
Ombudsman for Banking Services and Investments
20 Queen Street West, Suite 2400
P.O. Box 8
Toronto, Ontario, M5H 3R3
Toll-free: 1-888-451-4519
Toll-free Fax: 1-888-422-2865

Email:ombu[email protected]

Website:www.obsi.ca

The Financial Consumer Agency of Canada
The Financial Consumer Agency of Canada (FCAC) ensures that federally regulated financial institutions (including banks) comply with federal consumer protection laws and regulations, and it investigates any complaint that relates to a possible breach. If you have a complaint regarding a potential violation of a consumer protection law, a public commitment, or an industry code of conduct, you may communicate your complaints to the FCAC.

Mail:
Financial Consumer Agency of Canada
427 Laurier Avenue West
6th Floor
Ottawa, Ontario K1R 1B9
Toll-free: English: 1-866-461-FCAC (3222)
French: 1-866-461-ACFC (2232)

Toll-free Fax: 1-866-814-2224

Website:www.canada.ca/en/financial-consumer-agency.html

The Office of the Privacy Commissioner of Canada
If you feel appropriate action was not taken by the ICICI Bank Canada Privacy Officer to resolve your privacy concerns, you should contact the Office of the Privacy Commissioner of Canada (OPCC). The OPCC is an independent office responsible for assisting customers with their privacy concerns. If you wish, the ICICI Bank Canada Privacy Officer can assist you in forwarding your concerns to the OPCC.

For General Inquires:

Toll-free: 1-800-282-1376
Phone: (819) 994-5444
Fax: (819) 994-5424
TTY: (819) 994-6591

Website:www.priv.gc.ca

For Filing a Complaint:

By Mail:
Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, Quebec
K1A 1H3
By Fax: (819) 994-5424
Online: Visit www.priv.gc.ca for instructions

Источник: https://www.icicibank.ca/legal/filing_complaint.page

Ria Money Transfer

Bank donates ambulance

Bank donates ambulance

ambulance hiriyangadyShri Mahabaleshwara M.S, MD & CEO, is seen handing over the key of the ambulance to Shri Govind Rao, Secretary, Hiriyangadi – Kuntalpady Hindu Rudra Bhoomi Abhivruddhi Trust ®, Udupi Dist. at the Bank’s Head Office premises on   26-11-2021.

Contribution to Solid Waste Management

Contribution to Solid Waste Management

Shri Gokuldas Pai, Chief Business Officer, is seen handing over Bank’s sanction letter of financial assistance to Shri Akshy Sridhar, IAS, Commissioner, Mangaluru City Corporation

Medical equipment to Sri Rangadorai Memorial Hospital, Bengaluru

Medical equipment to Sri Rangadorai Memorial Hospital, Bengaluru

In the august presence of Sri Sri Vidhushekhara Bharathi Swamiji, Dakshinamnaya Sri Sharada Peetham, Sringeri, and Shri P Jayarama Bhat, Chairman, Shri Mahabaleshwara M.S, MD & CEO is seen handing over Bank’s sanction letter of financial assistance under CSR to Dr .V. R. Gowri Shankar, CEO & Administrator, Dakshinamnaya Sri Sharada Peetham

Bank donates school bus

Bank donates school bus

Shri Mahabaleshwara M.S, MD & CEO, handing over the key of the bus to Shri N Premachandra, President, Navachethana Educational Trust (R), Neermarga Village, Mangaluru, donated under the CSR initiatives of the Bank towards providing conveyance facility to children of Navachethana English Medium School.

Bank contributes Rupees 10 lakhs towards COVID-19 relief measures

Bank contributes Rupees 10 lakhs towards COVID-19 relief measures

Shri Mahabaleshwara M.S, MD & CEO, handing over the demand draft of Rs 10.00 lakhs to Ms. Sindhu B Rupesh, IAS, Deputy Commissioner, Dakshina Kannada District, being Bank’s contribution under its CSR initiative towards COVID-19 relief measures undertaken at Dakshina Kannada district

Karnataka Bank donates school van on 18-03-2020

Karnataka Bank donates school van on 18-03-2020

Shri Mahabaleshwara M.S, MD & CEO, handing over the school van donated by the Bank under its CSR initiative to Shri Narayana Kaje, President, Kinya Keshava Shishumandira Charitable Trust, Mangaluru.Karnataka Bank donates school van on 18-03-2020

Bank donates school bus under its CSR initiative

Bank donates school bus under its CSR initiative

Shri Chandrashekar Rao B, General Manager, is seen handing over the key of the school bus to Prof. M. Vasudeva Bhat, Correspondent, Sevanjali Educational Trust (R), Mangaluru, donated under the CSR initiatives of the Bank towards providing conveyance facility to children of St. Ignatius Aided Primary School, Kadalakere, Moodbidri, managed by the Trust.

Karnataka Bank donates ₹ 50.00 lakh to Karnataka Chief Minister’s relief fund

Karnataka Bank donates ₹ 50.00 lakh to Karnataka Chief Minister’s relief fund

Karnataka Bank has donated a sum of Rs 50.00 lakhs to ‘Karnataka State Disaster Management Authority’ as part of its Corporate Social Responsibility (CSR) towards the rehabilitation of victims and reconstruction of affected areas in the recent floods in Karnataka State. Shri Mahabaleshwara M.S, MD & CEO of the Bank handing over the demand draft to Shri B.S. Yediyurappa, Honourable Chief Minister of Karnataka State at Vidhana Soudha, Bengaluru is seen with Shri Kota Srinivas Poojary, Minister of Fisheries, Ports and Inland Transport of Karnataka and minister in-charge of Dakshina Kannada District and Shri B.S. Raja, Deputy General Manager, Bengaluru – Region.

Bank donates school bus

Bank donates school bus

Shri Mahabaleshwara M.S, MD & CEO, handing over the bus to Shri P Sadashiva Bhat, Vice President, M/s Vidyaranya Vidyavardhaka Sangha (R), Perla donated under the CSR initiatives of the Bank towards providing conveyance facility to children of Shri Sathyanarayana High School, Perla.

Bank donates school bus under its CSR initiative

Bank donates school bus under its CSR initiative

Shri Mahabaleshwara M.S, MD & CEO, handing over the bus to Dr. Prabhakar Bhat Kalladka, Secretary, Shrirama Vidyakendra Trust (R), Kalladka, donated under the CSR initiatives of the Bank towards providing conveyance facility to children of Shri Rama Higher Primary School, Kalladka. 

Источник: https://karnatakabank.com/

Business

Disclaimer: Fino Payments Bank Limited is proposing, subject to receipt of requisite approvals, market conditions and other considerations, to make an initial public offer of its equity shares and has filed a draft red herring prospectus (“DRHP”) with the Securities and Exchange Board of India ("SEBI"). The DRHP is available on the website of the SEBI at www.sebi.gov.in as well as on the websites of the book running lead managers, Axis Capital Limited, Nomura Financial Advisory and Securities (India) Private Limited and CLSA India Private Limited, at www.axiscapital.co.in, www.nomuraholdings.com and www.clsa.com, respectively, and the websites of the stock exchange(s) at www.nseindia.com and www.bseindia.com, respectively. Any potential investor should note that investment in equity shares involves a high degree of risk and for details relating to such risk, see "Risk Factors" of the RHP, when available. Potential investors should not rely on the DRHP for any investment decision.

Источник: https://www.finobank.com/

ICICI Bank Customer Care No. 1800 200 3344

1860 120 7777 (Personal Banking)

Call this number for credit card queries

IVRS Menu -

  • Prees 0- Card unblock,card missing/stolen
  • Press 1- For account statement
  • Press 2- For credit card/prepaid card
  • Press 3- Loan,home finance,demat account
  • Press 4- Account application status
  • Press 5- (PPMJJY) Pradhan mantri jeevan jyoti yojana

Email

  • customer [dot] care [at] icicibank [dot] com

Install App

Important Links

Customer Care Numbers

Personal BankingAll India : 1860 120 7777
Wealth / Private BankingAll India : 1800 103 8181
Corporate / Business / Retail Institutional BankingAll India : 1860 120 6699
Domestic customers travelling overseas
(only available from numbers outside India)
Personal Banking / Wealth / Private Banking
+91-40-7140 3333
Corporate / Business / Retail Institutional Banking
+91-22-3344 6699

Personal Banking - Alternate Numbers

CityContact Number
Delhi011-33667777
Mumbai022-33667777
Kolkata033-33667777
Chennai044-33667777

Corporate/Business/Retail Institutional Banking

CityContact Number
Delhi011-33446699
Mumbai022-33446699
Kolkata033-33446699
Chennai044-33446699

Missed Call Service

  • To check A/C Balance, you may give a missed call on 9594 612 612 or
    send an SMS as IBAL to 9215 676 766/ 5676 766 to get the balance details
  • To check last 3 transactions, you may give a missed call 9594 613 613 or
    send an SMS as ITRAN to 9215 676 766 / 5676 766 to get last 3 transaction details

Recharge

Prepaid Mobile Recharge

  • SMS to 9222208888 from your registered mobile number
  • MTOPUP <space> 10-digit mobile number <space> Recharge amount <space> Last 6 digits
    of your ICICI Bank Account Number

Broadband Recharge

  • SMS to 9222208888 from your registered mobile number
  • MTOPUP <space> Broadband No. <space> Operator Name <space> Recharge Amount <space> Last 6 digits
    of your ICICI Bank Account Number

DTH Recharge

  • SMS to 9222208888 from your registered mobile number
  • DTH <space> Subscriber's ID <space> Operator Name <space> Recharge Amount <space> Last 6 digits of
    your ICICI Bank Account Number

SMS Banking

Financial Transactions

SMS <Message Format> to 9222208888

Service NameMessage FormatExample
Prepaid Mobile RechargeMTOPUP (space) 10-digit Mobile Number (space) Operator Name (space) Amount (space) Last 6 digits of your Bank Account NumberIf the last 6 digits of my account number are 123456, to recharge a Vodafone number 9811654321 for Rs. 100, I will send the following SMS to 9222208888
MTOPUP 9811654321 Vodafone 100 123456
DTH RechargeDTH (space) Subscriber ID (space) Operator Name (space) Amount (space) Last 6 digits of your Bank Account NumberIf the last 6 digits of my account number are 123456, to recharge a TATASKY number 1005825110 for Rs. 100, I will send the following SMS to 9222208888
DTH 1005825110 TATASKY 100 123456
Retrieve MMIDMMID (space) last 4 digits of your account numberIf the last 4 digits of my account number are 1234, to retrieve MMID, I will send the following SMS to 9222208888
MMID 1234

Non-Financial Transactions

Unbilled Call Facility

Bank AccountDial This Number
Balance Enquiry9594612612
Last 3 transactions9594613613

Non-financial Transactions

 SMS to 9215676766

Bank AccountPrimary AccountNon-Primary Account
Balance EnquiryIBALIBAL(space)Last 6 digits of Account No*
Last 3 transactionsITRANITRAN(space)Last 6 digits of Account No*
Cheque Status EnquiryICSI Cheque No.ICSI(space)Cheque No (space)Last 6 digits of Account No*
Stop Cheque RequestISCR Cheque No.ISCR(space)Cheque No (space)Last 6 digits of Account No*
Cheque Book RequestICBRICBR(space)Last 6 digits of Account No*
View Presented BillsIVIEW(space)Biller NicknameIVIEW(space)Biller Nickname
Credit Card
Balance EnquiryIBALCC(space)Last 6 digits of Credit Card
Reward PointsIRPCC(space)Last 6 digits of Credit Card
Last PaymentILPCC(space)Last 6 digits of Credit Card
Payment Due DateIPDDCC(space)Last 6 digits of Credit Card
*Last 6 digits of Credit Card number not required to specify if only 1 Credit Card is linked to your User ID
Please provide one character space between the keyword and parameter(s)
-
Demat Account
Holding EnquiryIBALD (space) last 8 digits of account
Transaction StatusITRAND (space) please enter the document type and slip number
Bill EnquiryIBILLD (space) last 8 digits of account
ISIN EnquiryISIND (space) please enter any scrip descriptor
Loan Account
Amortisation ScheduleIAMT(space)16 Digits of Loan Account Number
Income Tax Certificate ProvisionalIITP(space)16 Digits of Loan Account Number
Income Tax Certificate FinalIITF(space)16 Digits of Loan Account Number
Reschedulement LetterIRSL(space)16 Digits of Loan Account Number
Reset LetterIRTL(space)16 Digits of Loan Account Number
Loan Agreement CopyILAC(space)16 Digits of Loan Account Number
Interest CertificateIINT(space)16 Digits of Loan Account Number
Welcome LetterIWEL(space)16 Digits of Loan Account Number
Other Service
Status of Service Request RaisedSR(space)Service Request Number
Locate ATMATM(space)PINCODE
Locate BRANCHBRANCH(space)PINCODE
Locate [email protected]BHOME(space)PINCODE
Get One Time Password for Internet Banking transactions instantlyIBOTP

Update Contact Details

(Communication Address ,Mobile Number,Email ID)

Through Customer Care

Call Toll free number 1800 200 3344

Through Post

ICICI Bank Limited,
RPC Mumbai,
5th Floor, A-Wing, Autumn Estates
Chandivali Farm Road, Chandivali
Land Mark:Next to Chandivali Studio, Opp MHADA
Andheri-East,
Mumbai- 400072,India

Debit Card User

  • Enter your Account Number.(OR) Debit Card and your registered Mobile Number to receive your User ID

Credit Card User

  • Enter your Credit Card Number and registered Mobile Number to receive your User ID.

Forgot /Generate Online Password

  • Enter your userid and your registered Mobile Number

NRI Banking

Personal Banking / Wealth / Private Banking:+91-40-7140 3333

Corporate / Business / Retail Institutional Banking :+91-22-3344 6699

Open NRI Account

Number: +91 4040661850

NRI Branches

NRI Online Application Form

Call Service

Toll Free Numbers
From USA
Call on 18664242448
From UK
Call on 0 8081 314 151
From Singapore
Call on 800 101 2553
From Canada
Call on 18664242448
From Australia
Call on 0011-800-0424-2448
From Europe
Belgium00-800-0424-2448
Finland990-800-0424-2448
France00-800-0424-2448
Germany00-800-0424-2448
Ireland00-800-0424-2448
Italy00-800-0424-2448
Luxembourg00-800-0424-2448
Netherlands00-800-0424-2448
Portugal00-800-0424-2448
Spain00-800-0424-2448
From UAE
Call on 8000 9114 001
From Bahrain
Call on 800 04 877
From India - For NRIs when in India
Call on 1800-102-5600
Non Toll Free Numbers to India (From any Country)
Call on 91-40-3099 8025
Contact Numbers of other Offices
Bahrain
Call on + 973 17 576 161
Hong Kong
Call on +852-22342651, +852- 22342655
Sri Lanka
Call on + 94 11 4242448
Russia
Call on + 7 495 981 4988

Request a Call

On submitting the request, Phone Banking Service Representative will
contact you within 15 minutes from number 91-4040661850.

Service Requests

Click here if you want to request for your services

Status Of Service Requests

Email

  • nri [at] icicibank [dot] com.

Overseas Branches

Bahrain Branch
ICICI Bank Ltd.
Manama Centre,
Manama Kingdom of Bahrain
Tel:+ 973 17 576 161
Fax: + 973 17 221 200
Bangladesh Representative Office
ICICI Bank Ltd.,
12th floor, Unique Trade Center (UTC Building),
8 Panthapath,
Dhaka -1215
Tel: +8802 8155392
+880 28155 409
Fax: +8802 8143424

Canada Subsidiary
ICICI Bank Canada
Don Valley Business Park
150 Ferrand Drive,
Suite 700,
Toronto, ON M3C 3E5
Tel: + 1 416 360 0909
Fax: + 1 647 436 1178

China Representative Office
ICICI Bank Ltd.
RM 2585, 25/F, Wheelock Square,
1717 Nanjing West Road,
Jingan District,
Shanghai 200 040,
China
Tel: + 86 21 61575169 / 70
Fax: + 86 21 61575388

Dubai Representative Office
ICICI Bank Ltd.,
Suite No. 404,
The Business Centre Building,
Khalid Bin Al Waleed Street,
Near Burjuman,
P O Box: 28758,
Dubai, U.A.E.
Tel: + 8000 9114 001 (toll free)
Fax: + 971 4 396 6994

Abu Dhabi Representative Office
ICICI Bank Ltd.,
No.107-108, Al Otaiba Towers,
Mashreq Bank-Siemens Building, Electra Street,
P O Box: 31276,
Abu Dhabi, U.A.E.
Tel.: 8000 9114 001 (toll free)
Fax: +971 2 622 8410

Hong Kong
Unit 1504B-1505,
Level 15, International Commerce Centre,
1 Austin Road West,
Kowloon, Hong Kong
Tel: + (852) 2234 2651/2234 2655
Fax: + (852) 2234 7613

Singapore Branch
ICICI Bank Ltd.
9 Raffles Place,
# 50-01 Republic Plaza,
Singapore- 048619
Tel: + 65 6723 9288
Fax: + 65 6723 9268
South Africa Representative Office
ICICI Bank Limited
3rd floor, West Building,
88, Stella Street,
Sandown, Sandton,
Johannesburg 2196
PO Box 78261,
Sandton, Johannesburg 2146
Tel: +27 11 6767800 (Board)
Fax: +27 11 7839748 (Board)


Sri Lanka Branch
ICICI Bank Ltd.
58, Dharmapala Mawatha,
Colombo 07,
Sri Lanka.
Tel: + 94 11 4242448
UK Subsidiary
ICICI Bank UK PLC
(For list of branches,
-

KYC Detail

KYC guidelines of RBI mandate banks to collect three type of proofs from their customers.

  1. They are Recent Photograph
  2. Proof of identity such as Aadhar Care /PAN Card
  3. Proof of address

Click here to download the form the site

Form Center

ICICI Phone Banking Centre

ICICI Bank Ltd.,
ICICI Bank Tower, 7th Floor,
Survey no.:115/27, Plot No. 12,
Nanakramguda, Serllingampally,
Hyderabad-500032

Registered Office

ICICI Bank Tower, Ground Floor,
BKC Road, Bandra Kurla Complex,
Mumbai Suburban Maharashtra - 400 051
Tel : 022-33667777
Fax : 022-26531122

Social Sites


Источник: https://www.indiacustomercare.com/icici-bank-customer-care-helpline-contact-numbers

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Business

Disclaimer: Fino Payments Bank Limited is proposing, subject to receipt of requisite approvals, market conditions and other considerations, to make an initial public offer of its equity shares and has filed a draft red herring prospectus (“DRHP”) with the Securities and Exchange Board of India ("SEBI"). The DRHP is available on the website of the SEBI at www.sebi.gov.in as well as on the websites of the book running lead managers, Axis Capital Limited, Nomura Financial Advisory and Securities (India) Private Limited and CLSA India Amazon music customer service Limited, at www.axiscapital.co.in, www.nomuraholdings.com and www.clsa.com, respectively, and the websites of the stock exchange(s) at www.nseindia.com and www.bseindia.com, respectively. Any potential investor should note that investment in equity shares involves a high degree of risk and for details relating to such risk, see "Risk Factors" of the RHP, when available. Potential investors should not rely on the DRHP for any investment decision.

Источник: https://www.finobank.com/

Ria Money Transfer

Bank donates ambulance

Bank donates ambulance

ambulance hiriyangadyShri Mahabaleshwara M.S, MD & CEO, is seen handing over the key of the ambulance to Shri Govind Rao, Secretary, Hiriyangadi – Kuntalpady Hindu Rudra Bhoomi Abhivruddhi Trust ®, Udupi Dist. at the Bank’s Head Office premises on   26-11-2021.

Contribution to Solid Waste Management

Contribution to Solid Waste Management

Shri Gokuldas Pai, Chief Business Officer, is seen handing over Bank’s sanction letter of financial assistance to Shri Akshy Sridhar, IAS, Commissioner, Mangaluru City Corporation

Medical equipment to Sri Rangadorai Memorial Hospital, Bengaluru

Medical equipment to Sri Rangadorai Memorial Hospital, Bengaluru

In the august presence of Sri Sri Vidhushekhara Bharathi Swamiji, Dakshinamnaya Sri Sharada Peetham, Sringeri, and Shri P Jayarama Bhat, Chairman, Shri Mahabaleshwara M.S, MD & CEO is seen handing over Bank’s sanction letter of financial assistance under CSR to Dr .V. R. Gowri Shankar, CEO & Administrator, Dakshinamnaya Sri Sharada Peetham

Bank donates school bus

Bank donates school bus

Shri Mahabaleshwara M.S, MD & CEO, handing over the key of the bus to Shri N Premachandra, President, Navachethana Educational Trust (R), Neermarga Village, Mangaluru, donated under the CSR initiatives of the Bank towards providing conveyance facility to children of Navachethana English Medium School.

Bank contributes Rupees 10 lakhs towards COVID-19 relief measures

Bank contributes Rupees 10 lakhs towards COVID-19 relief measures

Shri Mahabaleshwara M.S, MD & CEO, handing over the demand draft of Rs 10.00 lakhs to Ms. Sindhu B Rupesh, IAS, Deputy Commissioner, Dakshina Kannada District, being Bank’s contribution under its CSR initiative towards COVID-19 relief measures undertaken at Dakshina Kannada district

Karnataka Bank donates school van on 18-03-2020

Karnataka Bank donates school van on 18-03-2020

Shri Mahabaleshwara M.S, MD & CEO, handing over the school van donated by the Bank under its CSR initiative to Shri Narayana Kaje, President, Kinya Keshava Shishumandira Charitable Trust, Mangaluru.Karnataka Bank donates school van on 18-03-2020

Bank donates school bus under its CSR initiative

Bank donates school bus under its CSR initiative

Shri Chandrashekar Rao B, General Manager, is seen handing over the key of the school bus to Prof. M. Vasudeva Bhat, Correspondent, Sevanjali Educational Trust (R), Mangaluru, donated under the CSR initiatives of the Bank towards providing conveyance facility to children of St. Ignatius Aided Primary School, Kadalakere, Moodbidri, managed by the Trust.

Karnataka Bank donates ₹ 50.00 lakh to Karnataka Chief Minister’s relief fund

Karnataka Bank donates ₹ 50.00 lakh to Karnataka Chief Minister’s relief fund

Karnataka Bank has donated a sum of Rs 50.00 lakhs to ‘Karnataka State Disaster Management Authority’ as part of its Corporate Social Responsibility (CSR) towards the rehabilitation of victims and reconstruction of affected areas in the recent floods in Karnataka State. Shri Mahabaleshwara M.S, MD & CEO of the Bank handing over the demand draft to Shri B.S. Yediyurappa, Honourable Chief Minister of Karnataka State at Vidhana Soudha, Bengaluru is seen with Shri Kota Srinivas Poojary, Minister of Fisheries, Ports and Inland Transport of Karnataka and minister in-charge of Dakshina Kannada District and Shri B.S. Raja, Deputy General Manager, Bengaluru – Region.

Bank donates school bus

Bank donates school bus

Shri Mahabaleshwara M.S, MD & CEO, handing over the bus to Shri P Sadashiva Bhat, Vice President, M/s Vidyaranya Vidyavardhaka Sangha (R), Perla donated under the CSR initiatives of the Bank towards providing conveyance facility to children of Shri Sathyanarayana High School, Perla.

Bank donates school bus under its CSR initiative

Bank donates school bus under its CSR initiative

Shri Mahabaleshwara M.S, MD & CEO, handing over the bus to Dr. Prabhakar Bhat Kalladka, Secretary, Shrirama Vidyakendra Trust (R), Kalladka, donated under the CSR initiatives of the Bank towards providing conveyance facility to children of Shri Rama Higher Primary School, Kalladka. 

Источник: https://karnatakabank.com/

Contact ICICI Bank Customer Service

ICICI Bank Phone Numbers and Emails

Customer Service:

  • (646) 827-8450

    575 FIFTH AVE 26TH FLOOR NEW YORK, NY 10017

  • (866) 424-2448

    USA

  • +91 223 344 6699

    Domestic customers travelling overseas

  • +91 407 140 3333

    Domestic customers travelling overseas

  • +911 800 103 8181

    Private Banking Customers

Headquarters:

  • +91 223 366 7777
  • +911 860 120 6699

Locations:

  • +91 265 672 2286

    Near Chakli Circle, Old Padra Road, Vadodara 390007, Gujarat, India

ICICI Bank Emails:

Customer Service

More phone numbers and emailsLess phone numbers and emails

ICICI Bank Contact Information

Corporate Office Address:

ICICI Bank Limited

ICICI Bank Tower, 7th floor, Survey no: 115/27, Plot no. 12

Nanakramguda, ,Serilingampally500032

India

Edit Business Info

ICICI Bank Rating Based on 63 Reviews

Rating details

Product or Service Quality

Rating Details

Product or Service Quality

Diversity of Products or Services

Discounts and Special Offers

Close

All 202 ICICI Bank reviews

Summary of ICICI Bank Customer Service Calls

1.8K TOTAL
CALLS

00:38 AVG CALL
DURATION

31% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call ICICI Bank Customer Service?

Payments and Charges Question:

Cards Question:

  • “Creditcard penalty”
  • “My atm card isnt wrking” icici bank internet banking customer care email id
  • icici bank internet banking customer care email id “Credit card”

Account Question:

  • “Balance cut, without Intimation date. 25.112021 Rs.826”
  • “Account activation”
  • icici bank internet banking customer care email id icici bank internet banking customer care email id “My saving account closed why” is stride bank the same as chime

Product/ Service Question:

Request for Information Question:

Shipping and Delivery Question:

  • “My ATM and chekbook not deliver”
  • “Delivery related” icici bank internet banking customer care email id
  • “500 rs not received atm”

Activation/ Cancellation Question:

  • “Activate my card”
  • “Renewal debit card”
  • “I want to cancel my expression debit card”

Refund Question:

  • “For my refund details”
  • icici bank internet banking customer care email id “Money refund”
  • “Refund issue”

Employment Question:

  • “For opening a new salary account”
  • “Job opportunity”
  • “I want to change my salary account to normalaccount”

Website/ Application Question:

Staff Question:

  • “No seceive from branch manager and any service provider”

Other Question:

  • “Urgent call”
  • “My”
  • icici bank internet banking customer care email id “खत खलन कलए”

About

ICICI Bank Return Policy

To read more: https://www.icicibank.com/Personal-Banking/onlineservice/online-services/online-tax-payment/file-income-tax-returns.page

ICICI Bank Terms of Service

To read more: https://www.icicibank.com/terms-condition/terms-and-conditions.page

ICICI Bank Privacy Policy

To read more: https://www.icicibank.com/privacy.page

Top ICICI Bank Services

Banking Service, Money Transfer

Top ICICI Bank Products

Savings Account, Account, Debit Card

ICICI Bank Pros and Cons

Pros: We can got to next bank, Pan, We can wait, No pros only cons

Cons: rockland federal credit union jobs Not properly trained, Not cares, Adhar, Rude behaviour from the staff

Related Companies

Money2India, Money2India Europe

Summary

ICICI Bank is one of the largest banks in India. In addition, ICICI Bank is one of the first companies listed on the Indian stock exchanges. The bank was founded in 1994. The bank operates a network of almost a thousand branch offices and ATMs. ICICI Bank operates in eighteen countries including the United States, the United Kingdom, Russia, Canada, China, South Africa, the United Arab Emirates, etc. The bank offers a wide range of banking products and services.

ICICI Bank serves corporate and retail customers in the areas of life and other insurance, investment, venture capital, asset management, and so much more.

ICICI Bank reviews and complaints

ICICI Bank is ranked 131 out of 778 in Banks category

Payment Methods

MasterCard

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Источник: https://icici-bank.pissedconsumer.com/customer-service.html

Contact ICICI Bank customer service

Resolver can help you send your complaints to ICICI Bank. It’s quick, easy and totally free.

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Contact details

Head Office address

Customer Relations, 2nd Floor

One Thomas More Square

London

E1W 1YN

Phone number: 0844 412 4444

Please check with your phone provider if you are unsure about how much a call will cost.

Email ICICI Bank

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Need help complaining?

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We are working with industry leaders, regulators and government to make your voice heard and improve customer service. However, if you'd rather complain directly, you can use the above address to contact ICICI Bank.

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ICICI Bank Customer Care No. 1800 200 3344

1860 120 7777 (Personal Banking)

Call this number for credit card queries

IVRS Menu -

  • Prees 0- Card unblock,card missing/stolen
  • Press 1- For account statement
  • Press 2- For credit card/prepaid card
  • Press 3- Loan,home finance,demat account
  • Press 4- Account application status
  • Press 5- (PPMJJY) Pradhan mantri jeevan jyoti yojana

Email

  • customer [dot] care [at] icicibank [dot] com

Install App

Important Links

Customer Care Numbers

Personal BankingAll India : 1860 120 7777
Wealth / Private BankingAll India : 1800 103 8181
Corporate / Business / Retail Institutional BankingAll India : 1860 120 6699
Domestic customers travelling overseas
(only available from numbers outside India)
Personal Banking / Wealth / Private Banking
+91-40-7140 3333
Corporate / Business / Retail Institutional Banking
+91-22-3344 6699

Personal Banking - Alternate Numbers

CityContact Number
Delhi011-33667777
Mumbai022-33667777
Kolkata033-33667777
Chennai044-33667777

Corporate/Business/Retail Institutional Banking

CityContact Number
Delhi011-33446699
Mumbai022-33446699
Kolkata033-33446699
Chennai044-33446699

Missed Call Service

  • To check A/C Balance, you may give a missed call on 9594 612 612 or
    send an SMS as IBAL to 9215 676 766/ 5676 766 to get the balance details
  • To check last 3 transactions, you may give a missed call 9594 613 613 or
    send an SMS as ITRAN to 9215 676 766 / 5676 766 to get last 3 transaction details

Recharge

Prepaid Mobile Recharge

  • SMS to 9222208888 from your registered mobile number
  • MTOPUP <space> 10-digit mobile number <space> Recharge amount <space> Last 6 digits
    of your ICICI Bank Account Number

Broadband Recharge

  • SMS to 9222208888 from your registered mobile number
  • MTOPUP <space> Broadband No. <space> Operator Name <space> Recharge Amount <space> Last 6 digits
    of your ICICI Bank Account Number

DTH Recharge

  • SMS to 9222208888 from your registered mobile number
  • DTH <space> Subscriber's ID <space> Operator Name <space> Recharge Amount <space> Last 6 digits of
    your ICICI Bank Account Number

SMS Banking

Financial Transactions

SMS <Message Format> to 9222208888

Service NameMessage FormatExample
Prepaid Mobile RechargeMTOPUP (space) 10-digit Mobile Number (space) Operator Name (space) Amount (space) Last 6 digits of your Bank Account NumberIf the last 6 digits of my account number are 123456, to recharge a Vodafone number 9811654321 for Rs. 100, I will send the following SMS to 9222208888
MTOPUP 9811654321 Vodafone 100 123456
DTH RechargeDTH (space) Subscriber ID (space) Operator Name (space) Amount (space) Last 6 digits of your Bank Account NumberIf the last 6 digits of my account number are 123456, to recharge a TATASKY number 1005825110 for Rs. 100, I will send the following SMS to 9222208888
DTH 1005825110 TATASKY 100 123456
Retrieve MMIDMMID (space) last 4 digits of your account numberIf the last 4 digits of my account number are 1234, to retrieve MMID, I will send the following SMS to 9222208888
MMID 1234

Non-Financial Transactions

Unbilled Call Facility

Bank AccountDial This Number
Balance Enquiry9594612612
Last 3 transactions9594613613

Non-financial Transactions

 SMS to 9215676766

Bank AccountPrimary AccountNon-Primary Account
Balance EnquiryIBALIBAL(space)Last 6 digits of Account No*
Last 3 transactionsITRANITRAN(space)Last 6 digits of Account No*
Cheque Status EnquiryICSI Cheque No.ICSI(space)Cheque No (space)Last 6 digits of Account No*
Stop Cheque RequestISCR Cheque No.ISCR(space)Cheque No (space)Last 6 digits of Account No*
Cheque Book RequestICBRICBR(space)Last 6 digits of Account No*
View Presented BillsIVIEW(space)Biller NicknameIVIEW(space)Biller Nickname
Credit Card
Balance EnquiryIBALCC(space)Last 6 digits of Credit Card
Reward PointsIRPCC(space)Last 6 digits of Credit Card
Last PaymentILPCC(space)Last 6 digits of Credit Card
Payment Due DateIPDDCC(space)Last 6 digits of Credit Card
*Last 6 digits of Credit Card number not required to specify if only 1 Credit Card is linked to your User ID
Please provide one character space between the keyword and parameter(s)
-
Demat Account
Holding EnquiryIBALD (space) last 8 digits of account
Transaction StatusITRAND (space) please enter the document type and slip number
Bill EnquiryIBILLD (space) last 8 digits of account
ISIN EnquiryISIND (space) please enter any scrip descriptor
Loan Account
Amortisation ScheduleIAMT(space)16 Digits of Loan Account Number
Income Tax Certificate ProvisionalIITP(space)16 Digits of Loan Account Number
Income Tax Certificate FinalIITF(space)16 Digits of Loan Account Number
Reschedulement LetterIRSL(space)16 Digits of Loan Account Number
Reset LetterIRTL(space)16 Digits of Loan Account Number
Loan Agreement CopyILAC(space)16 Digits of Loan Account Number
Interest CertificateIINT(space)16 Digits of Loan Account Number
Welcome LetterIWEL(space)16 Digits of Loan Account Number
Other Service
Status of Service Request RaisedSR(space)Service Request Number
Locate ATMATM(space)PINCODE
Locate BRANCHBRANCH(space)PINCODE
Locate [email protected]BHOME(space)PINCODE
Get One Time Password for Internet Banking transactions instantlyIBOTP

Update Contact Details

(Communication Address ,Mobile Number,Email ID)

Through Customer Care

Call Toll free number 1800 200 3344

Through Post

ICICI Bank Limited,
RPC Mumbai,
5th Floor, A-Wing, Autumn Estates
Chandivali Farm Road, Chandivali
Land Mark:Next to Chandivali Studio, Opp MHADA
Andheri-East,
Mumbai- 400072,India

Debit Card User

  • Enter your Account Number.(OR) Debit Card and your registered Mobile Number to receive your User ID

Credit Card User

  • Enter your Credit Card Number and registered Mobile Number to receive your User ID.

Forgot /Generate Online Password

  • Enter your userid and your registered Mobile Number

NRI Banking

Personal Banking / Wealth / Private Banking:+91-40-7140 3333

Corporate / Business / Retail Institutional Banking :+91-22-3344 6699

Open NRI Account

Number: +91 4040661850

NRI Branches

NRI Online Application Form

Call Service

Toll Free Numbers
From USA
Call on 18664242448
From UK
Call on 0 8081 314 151
From Singapore
Call on 800 101 2553
From Canada
Call on 18664242448
From Australia
Call on 0011-800-0424-2448
From Europe
Belgium00-800-0424-2448
Finland990-800-0424-2448
France00-800-0424-2448
Germany00-800-0424-2448
Ireland00-800-0424-2448
Italy00-800-0424-2448
Luxembourg00-800-0424-2448
Netherlands00-800-0424-2448
Portugal00-800-0424-2448
Spain00-800-0424-2448
From UAE
Call on 8000 9114 001
From Bahrain
Call on 800 04 877
From India - For NRIs when in India
Call on 1800-102-5600
Non Toll Free Numbers to India (From any Country)
Call on 91-40-3099 8025
Contact Numbers of other Offices
Bahrain
Call on + 973 17 576 161
Hong Kong
Call on +852-22342651, +852- 22342655
Sri Lanka
Call on + 94 11 4242448
Russia
Call on + 7 495 981 4988

Request a Call

On submitting the request, Phone Banking Service Representative will
contact you within 15 minutes from number 91-4040661850.

Service Requests

Click here if you want to request for your services

Status Of Service Requests

Email

  • nri [at] icicibank [dot] com.

Overseas Branches

Bahrain Branch
ICICI Bank Ltd.
Manama Centre,
Manama Kingdom of Bahrain
Tel:+ 973 17 576 161
icici bank internet banking customer care email id Fax: + 973 17 221 200
Bangladesh Representative Office
ICICI Bank Ltd.,
12th floor, Unique Trade Center (UTC Building),
8 Panthapath,
Dhaka -1215
Tel: +8802 8155392
+880 28155 409
Fax: +8802 8143424

Canada Subsidiary
ICICI Bank Canada
Don Valley Business Park
150 Ferrand Drive,
Suite 700,
Toronto, ON M3C 3E5
Tel: + 1 416 360 0909
Fax: + 1 647 436 1178

China Representative Office
ICICI Bank Ltd.
RM 2585, 25/F, Wheelock Square,
1717 Nanjing West Road,
Jingan District,
Shanghai 200 040,
China
Tel: + 86 21 61575169 / 70
Fax: + 86 21 61575388

Dubai Representative Office
ICICI Bank Ltd.,
Suite No. 404,
The Business Centre Building,
Khalid Bin Al Waleed Street,
Near Burjuman,
P O Box: 28758,
Dubai, U.A.E.
Tel: + 8000 9114 001 (toll free)
Fax: + 971 4 396 6994

Abu Dhabi Representative Office
ICICI Bank Ltd.,
No.107-108, Al Otaiba Towers,
Mashreq Bank-Siemens Building, Electra Street,
P O Box: 31276,
Abu Dhabi, U.A.E.
Tel.: 8000 9114 001 (toll free)
Fax: +971 2 622 8410

Hong Kong
Unit 1504B-1505,
Level 15, International Commerce Centre,
1 Austin Road West,
Kowloon, Hong Kong
Tel: + (852) 2234 2651/2234 2655
Fax: + (852) 2234 7613

Singapore Branch
ICICI Bank Ltd.
9 Raffles Place,
# 50-01 Republic Plaza,
Singapore- 048619
Tel: + 65 6723 9288
Fax: + 65 6723 9268
South Africa Representative Office
ICICI Bank Limited
3rd floor, West Building,
88, Stella Street,
Sandown, Sandton,
Johannesburg 2196
PO Box 78261,
Sandton, Johannesburg 2146
Tel: +27 11 6767800 (Board)
Fax: +27 11 7839748 (Board)


Sri Lanka Branch
ICICI Bank Ltd.
58, Dharmapala Mawatha,
Colombo 07,
Sri Lanka.
Tel: + 94 11 4242448
UK Subsidiary
ICICI Bank UK PLC
(For list of branches,
-

KYC Detail

KYC guidelines of RBI mandate banks to collect three type of proofs from their customers.

  1. They are Recent Photograph
  2. Proof of identity such as Aadhar Care /PAN Card
  3. Proof of address

Click here to download the form the site

Form Center

ICICI Phone Banking Centre

ICICI Bank Ltd.,
ICICI Bank Tower, 7th Floor,
Survey no.:115/27, Plot No. 12,
Nanakramguda, Serllingampally,
Hyderabad-500032

Registered Office

ICICI Bank Tower, Ground Floor,
BKC Road, Bandra Kurla Complex,
Mumbai Suburban Maharashtra - 400 051
Tel : 022-33667777
Fax : 022-26531122

Social Sites


Источник: https://www.indiacustomercare.com/icici-bank-customer-care-helpline-contact-numbers

Filing a Complaint

At ICICI Bank Canada, we believe in providing the best service to our customers. We provide customers with easy access to information, products and services, as well as the means to get their complaints resolved. If you have a complaint about the products or services of ICICI Bank Canada we encourage you to follow the process below. You may update your complaint with additional information at any time. You may approach any internal or external officials directly at any time.

Filing a Complaint with ICICI Bank Canada

Step 1: Customer Service

If you have a concern or encountered a problem, please call our 24-hour Customer Contact Centre toll-free at 1-888-424-2422 from Canada or the U.S., at 1-800-200-3340 from India, at 108001402844 from South China, at 108007142825 from North China, at 12280928 from Vietnam, at 180011102974 from Philippines, at 1-416-847-7979 from elsewhere (call collect) or e-mail us at [email protected]

For mortgage related concerns, please contact our Mortgage Customer Contact Centre toll-free at 1-866-726-0825 (8 a.m. to 8 p.m., nationally, Monday to Friday), or by fax at 1-866-399-3018, or by e-mail at [email protected]

Step 2: The Officer or the Manager of Customer Service

If the resolution you receive does not meet your expectations, you may write to The Officer, Customer Service at [email protected] or you may write to The Manager, Customer Service at [email protected]

Please quote your Service Request (SR) Number or your Mortgage Loan Account Number in all your correspondence to help us assist you better.

You will be contacted within 2 business days.

Step 3: The Complaints Officer

If you are dissatisfied with the resolution, you may then contact ICICI Bank Canada’s Complaints Officer by mail or email. The Complaints Officer will acknowledge all your correspondence within two business days of receipt thereof and will respond upon completion of a detailed investigation. The ICICI Bank Canada Complaints Officer can be contacted at:

Mail:
The Complaints Officer
ICICI Bank Canada
Don Valley Business Park
150 Ferrand Drive, Suite 1200
Toronto, ON M3C 3E5

Email:
[email protected]

The Privacy Officer

If you have unanswered questions, or unresolved concerns or complaints about the way in which personal information is collected, used, or disclosed by ICICI Bank Canada, you may contact ICICI Bank Canada’s Privacy Officer by mail or email. The office of the Privacy Officer is an internal independent body established to address privacy concerns. The Privacy Officer will acknowledge all your correspondence within two business days of receipt and respond upon completion of a detailed investigation. A copy of our Client Privacy Code is available at our ICICI Bank Canada office or from our Privacy Officer. The ICICI Bank Canada Privacy Officer can be contacted at:

Mail:
The Office of the Privacy Officer
ICICI Bank Canada
Don Valley Business Park
150 Ferrand Drive, Suite 1200
Toronto, ON M3C 3E5

Email:
[email protected]

Step 4: The Ombudsman

If, after pursuing other channels, you feel your problem is still unresolved, you can contact the Office of the Ombudsman in writing or by telephone. The office of the Ombudsman is an internal independent body and is established to be consistent with industry standards for resolving complaints.

Concerns regarding potential tied selling practices should also be addressed through the Office of the Ombudsman. The Ombudsman will acknowledge all your correspondence within two business days of receipt and will further investigate your concerns with ICICI Bank Canada on your behalf. You may rest assured that the Ombudsman treats every problem or situation with all due consideration. The services of the Ombudsman are free of charge. The ICICI Bank Canada Ombudsman can be contacted at:

Mail:
The Office of the Ombudsman
ICICI Bank Canada
Don Valley Business Park
150 Ferrand Drive, Suite 1200
Toronto, ON M3C 3E5

Tel: (416) 360-0909

Email:
[email protected]om

If you are not satisfied with the action taken by ICICI Bank Canada to resolve your concern, please contact an external independent body for further assistance.

Filing a Complaint with External Independent Bodies

Ombudsman for Banking Services and Investments
Certain disputes that remain unresolved after being reviewed by the ICICI Bank Canada Ombudsman may be directed to the Ombudsman for Banking Services and Investments (the "Canadian Banking Ombudsman"). The OBSI is an independent office responsible for assisting banking customers with their concerns. If you wish, the ICICI Bank Canada Ombudsman can assist you in forwarding your concerns to the OBSI.

Mail:
Ombudsman for Banking Services and Investments
20 Queen Street West, Suite 2400
P.O. Box 8
Toronto, Ontario, M5H 3R3
Toll-free: 1-888-451-4519
Toll-free Fax: 1-888-422-2865

Email:[email protected]

Website:www.obsi.ca

The Financial Consumer Agency of Canada
The Financial Consumer Agency of Canada (FCAC) ensures that federally regulated financial institutions (including banks) comply with federal consumer protection laws and regulations, and it investigates any complaint that relates to a possible breach. If you have a complaint regarding a potential violation of a consumer protection law, a public commitment, or an industry code of conduct, you may communicate your complaints to the FCAC.

Mail:
Financial Consumer Agency of Canada
427 Laurier Avenue West
6th Floor
Ottawa, Ontario K1R 1B9
Toll-free: English: 1-866-461-FCAC (3222)
French: 1-866-461-ACFC (2232)

Toll-free Fax: 1-866-814-2224

Website:www.canada.ca/en/financial-consumer-agency.html

The Office of the Privacy Commissioner of Canada
If you feel appropriate action was not taken by the ICICI Bank Canada Privacy Officer to resolve your privacy concerns, you should contact the Office of the Privacy Commissioner of Canada (OPCC). The OPCC is an independent office responsible for assisting customers with their privacy concerns. If you wish, the ICICI Bank Canada Privacy Officer can assist you in forwarding your concerns to the OPCC.

For General Inquires:

Toll-free: 1-800-282-1376
Phone: (819) 994-5444
Fax: (819) 994-5424
TTY: (819) 994-6591

Website:www.priv.gc.ca

For Filing a Complaint:

By Mail:
Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, Quebec
K1A 1H3
By Fax: (819) 994-5424
Online: Visit www.priv.gc.ca for instructions

Источник: https://www.icicibank.ca/legal/filing_complaint.page

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