key bank website

This page is trying to establish a connection with the keybank.com domain name's web server to perform a network independent keybank down or not test. If the. To enroll online, use the Department of Labor's secure website. Once you are approved for benefits, a Key Bank MasterCard® Debit Card will be mailed to. Take control of your money and bank the way you want to bank – anytime, anywhere. The KeyBank mobile banking app is free, fast, and secure with features.

Key bank website -

Counterfeit Official Checks: Counterfeit Official Checks of KeyBank National Association, Niagara Falls, NY

The above-named bank has reported that counterfeit official checks issued in the bank’s name and using a correct routing number of 102003918 are being presented for payment nationwide in connection with a variety of lottery scams.

The counterfeit checks may be identified by the following: the checks are either pink-gray in color or gold-white in color and do not contain any watermarks. In addition, the font style differs throughout the face of the check. The following address appears in the top-left portion of the instrument directly under the KeyBank logo: "KEY BANK NATIONAL ASSOCIATION, 800 MAIN STREET, NIAGARA FALLS, NY 14301." The following statement appears along the top border of the check: "FOR SECURITY PURPOSES, THE FACE OF THIS DOCUMENT CONTAINS A COLORED BACKGROUND AND MICROPRINTING IN THE BORDER," and the following statement is present in the bottom-center portion of the check: "SECURITY FEATURES INCLUDED. DETAILS ON BACK."

One group of counterfeit items being presented may be issued in the amount of $4,885.00 and accompanied by a letter from "WINDSOR FINANCIAL GROUP, LOTTO, PUBLISHERS CLEARING HOUSE, READERS DIGEST, SWEEPSTAKES, INTERNET CASINO" notifying the recipient that he or she has won the grand prize in an international promotion program. The recipient is instructed to telephone the claims broker at 519-991-4201 or 519-992-0833. Note that these telephone numbers originate out of Windsor, Ontario. These letters may be signed by Mrs. Susan Kirland, Vice President.

Another group of counterfeit items being presented may be issued in the amount of $3,755.00 and be accompanied by a letter from "BLUE DIAMOND JACKPOT, LOTTO, PUBLISHERS CLEARING HOUSE, READERS DIGEST, SWEEPSTAKES & INTERNET CASINO" notifying the recipient that he or she has won the grand prize in the North American Promotions Program. The recipient is instructed to telephone the claims agent at 613-261-6109 or 613-261-2492. Note that these telephone numbers originate out of Ottawa, Ontario. These letters may be signed by Ms. Lydia Vidic, Director of Promotions.

Due to possible variations of appearance, it is suggested that officials of KeyBank National Association be contacted to verify authenticity of the bank’s official checks, if received from an unknown or questionable source. Authentic official checks contain a correct verification telephone number of 1-800-223-7520, which appears on the back of the instrument.

For additional information and guidance or to verify the authenticity of KeyBank National Association official checks, please contact Helene Bolibrzuch, Financial Crime Investigator via email at [[email protected],com], by telephone at (716) 834-8059, or by fax at (716) 834-4498. Consumers who receive a counterfeit item and associated material should file complaints with the following agencies, as appropriate:

  • Federal Trade Commission (FTC): by telephone at 1-877-FTC-HELP or, for filing a complaint electronically, via the FTC’s Internet site at www.ftc.gov.
  • Royal Canadian Mounted Police (Canadian Scams): by telephone at 1-888-495-8501 or via email at [[email protected]]. Their Website, www.phonebusters.com, provides additional contact numbers.
  • Better Business Bureau – The BBB system serves markets throughout Canada, Puerto Rico, and the United States, and is the marketplace leader in advancing trust between businesses and consumers. The international Website (www.bbb.org) offers contact information for local BBBs, objective reports on more than two million businesses, consumer scam alerts, and tips on a wide variety of topics that help consumers find trustworthy businesses and make wise purchasing decisions.
  • If correspondence is received via the U.S. Postal Service, contact the U.S. Postal Inspector Service by telephone at 1-888-877-7644, by mail at U.S. Postal Inspection Service, Office of Inspector General, Operations Support Group, 222 S. Riverside Plaza, Suite 1250, Chicago, IL 60606-6100, or via email at https://ehome.uspis.gov/fcsexternal/default.aspx.

Consumers who receive counterfeit or fictitious items and associated material should file complaints with the following agencies, as appropriate:

  • U.S. Department of the Treasury, Office of Inspector General (OIG): by telephone at (800) 359-3898 or by visiting the OIG website.
  • Federal Trade Commission (FTC): by telephone at (877) FTC-HELP or, for filing a complaint electronically, via the FTC's website.
  • National Consumers League (NCL): by telephone at (202) 835-3323 or by email. To file a fraud complaint, visit the NCL fraud website.
  • Better Business Bureau (BBB): The BBB system serves markets throughout Canada, Puerto Rico, and the United States and is the marketplace leader in advancing trust between businesses and consumers. The website offers contact information for local BBBs, objective reports on more than 2 million businesses, consumer scam alerts, and tips on a wide variety of topics that help consumers find trustworthy businesses and make wise purchasing decisions.
  • Federal Bureau of Investigation Internet Crime Complaint Center (to report scams that may have originated via the internet).
  • If correspondence is received via the U.S. Postal Service, contact the U.S. Postal Inspection Service by telephone at (888) 877-7644; by mail at U.S. Postal Inspection Service, Office of Inspector General, Operations Support Group, 222 S. Riverside Plaza, Suite 1250, Chicago, IL 60606-6100; or via the online complaint form.

Additional information concerning this matter that should be brought to the attention of the Office of the Comptroller of the Currency (OCC) may be forwarded to

Office of the Comptroller of the Currency
Special Supervision Division
400 7th St. SW, Suite 3E-218; MS 8E-12
Washington, DC 20219
Phone: (202) 649-6450
Fax: (571) 293-4925
www.occ.gov
[email protected]

For additional information regarding other types of financial fraud, please visit the OCC's anti-fraud resources page.


Richard C. Stearns
Director for Enforcement & Compliance

Источник: https://www.occ.treas.gov/news-issuances/alerts/2007/alert-2007-45.html

MALL STORES DIRECTORY

Key Bank

DayHoursTime
TodayNov 28Closed
MondayNov 2911:00AM-4:00PM
TuesdayNov 3011:00AM-4:00PM
WednesdayDec 111:00AM-4:00PM
ThursdayDec 211:00AM-6:00PM
FridayDec 311:00AM-4:00PM
SaturdayDec 49:00AM-1:00PM

* *Saturday By Appointment Only

Lower Level directly by South Main Entrance
See Map

(914) 962-7283

Key Bank Website

Discover personal banking solutions and banking rewards from KeyBank. Learn how easy it is to open a personal bank account today

Источник: https://jeffersonvalleymall.com/stores/key-bank

How to Cancel KeyBank

How to Cancel KeyBank Mobile Banking Subscription on Paypal.

To cancel your KeyBank subscription on PayPal, do the following:

  1. First log into your PayPal account at www.paypal.com .
  2. Click on the settings tab which is beside the logout option.
  3. Press "Payments" from the menu provided to you and click on "Manage Automatic Payments" in the Automatic Payments dashboard.
  4. You'll be shown a series of merchants' agreement you've transacted before. Click on "KeyBank Mobile Banking" to cancel.
  5. You will be shown a confirmation page. Click on the "Cancel Automatic Payments" tab to affirm that you want to stop making payments to KeyBank Mobile Banking.
  6. Then click "Done" on the verification page to complete the unsubscription.

What to do if your subscribed directly on KeyBank's website?

Here's how to cancel your KeyBank subscription when billed through a payments provider that is not the Appstore, Playstore or Paypal.

Sometimes, you may start a subscription directly on a company's website without using an extra layer of security like Paypal or Apple. To unsubscribe, you might have to sign into KeyBank Mobile Banking's website or directly reach out to the payments provider.

Generally, here are two steps you can take if you find yourself in that fix:

  1. Finding the company's information, then reaching out. Contact KeyBank Mobile Banking here →
  2. If the company has an app they developed in the Appstore, you can try contacting KeyBank (the app developer) for help through the details of the app.
Источник: https://justuseapp.com/cancel/510717503/keybank-mobile-banking

What is a USB security key?

A USB security key plugs into your computer's USB port and functions as an extra layer of security that's used in Online Banking to increase limits for certain transfer types.

Why do I need a USB security key?

USB security keys are an optional alternative to SMS-based one-time security codes if you do not have access to a U.S. mobile phone number or can't receive texts to your phone.

Where can I get a USB security key?

USB security keys can be purchased at many online and trusted tech retailers and typically cost between $18-$50. Just search for 'USB security key' and make sure the key you choose is FIDO-2 certified.

How do I use my USB security key when making a transfer?

When prompted for your USB security key, all you need to do is tap the button on the key already inserted into your USB port, allow the browser to read your device and continue with your transfer.

Once your USB security key is set up, it serves as an extra layer of security for adding transfer recipients to your account and for extra security at sign-in.

Make sure you are using a supported browser such as Chrome, Edge, Safari, or Firefox. Internet Explorer does not support USB security keys.

transfer icon

After you set up USB, it's also used as an extra layer of security for adding transfer recipients to your account.

Источник: https://www.bankofamerica.com/security-center/online-mobile-banking-privacy/usb-security-key/

Easy-to-Use Tools to Help You with Simple Banking Tasks

Frequently Asked Questions

What is KeyBank's notary policy?

Public notary services are available to existing KeyBank clients. Call your local branch to see if a notary is available at that location and time.

What should I do if I have an unauthorized debit card transaction on my account?

If you notice an unauthorized purchase on your account, report it by calling 1-800-KEY2YOU® (1-800-539-2968) and following the prompts for fraudulent activity. We will review your account with you to verify recent activity and initiate a dispute for the unauthorized transaction(s). If necessary, we may also block the card to prevent additional unauthorized transactions and have a new card issued to you. Clients using a TDD/TTY device: 1-800-539-8336.

I can't sign on to online banking. What should I do?

If you do not know your user ID or password, please select the “forgot” link next to the related field and follow the steps. If you cannot successfully reset your password or retrieve your user name or you continue to be locked out for other reasons, call customer service at 1-800-539-1539 in order to regain access to Online Banking. Clients using a TDD/TTY device: 1-800-539-8336.

What should I do if I’m having trouble unlocking my account online?

There may be times when unlocking an account online isn’t possible. For example, if the phone numbers we have on file aren’t accurate, we will not be able to text or call you with a one-time passcode. To help restore your account access quickly and securely, we can also verify your identity and unlock your account by phone. Contact us at 1-800-KEY2YOU® (539-2968). Clients using a TDD/TTY device: 1-800-539-8336.

Some branches are open by appointment only. What sort of banking can I do during one of these appointments?

You can complete any usual banking during a scheduled appointment, such as opening a new account or loan, having a financial wellness review or discussing account questions. You will need to bring your identification. To make an appointment, call your branch or schedule an appointment online.

What can I do in online banking or the mobile app?

Check balances, transfer funds, pay bills, review statements, open a new account, send money with Zelle®, set up/manage alerts, lock or unlock credit cards, report a lost or stolen credit card, initiate credit card balance transfers, update personal contact information, stop a payment, order checks or pay a bill today using "Pay it Faster."

What transactions can I make at an ATM?

Features vary between ATMs, and all options are shown on the machine’s main menu, but the common capabilities include deposit checks and cash, withdraw cash (multidenominations available in some locations), check balances, get mini statements, make transfers via Official Bank Check, Money Orders, Key Possibility Cards and Cash Advances, and set preferences and change your ATM PIN. For more details visit key.com/ATM-banking.

What type of banking can I do at a drive-thru?

At the drive-thru, you can make deposits and withdrawals, transfer money between accounts, check balances, cash qualified checks and more. For our clients’ security, we will typically limit withdrawals at drive-thrus to $2,500 and will require proper identification for all transactions.

There are some limitations to what we can do at the drive-thru. Wire transfers, cashing of Canadian or counter checks, night deposits and deposits larger than what can fit in the drive-thru tube can only be accommodated at in-person appointments. Schedule an appointment.

Источник: https://www.key.com/about/customer-service.jsp

Counterfeit Official Checks: Counterfeit official checks of KeyBank National Association, Cleveland, OH

The above-named bank has reported that two groups of counterfeit official checks issued in the bank’s name and using a correct routing number of 102003918 are being presented for payment nationwide. The first group of counterfeit checks is being issued in the amount of $4,300.00. Each check in this group is accompanied by a letter from “Bono Sweepstakes Lottery” instructing recipients to call 1-905-265-8952 to claim a prize. The second group of checks is being issued in larger amounts ($25,000 – $125,000). Each check in this group is accompanied by a letter from “International Trust Company” with the same telephone number referenced above. These checks appear to be sent in connection with an Internet solicitation; however, the exact nature of the Internet solicitation is unknown.

The counterfeit checks are very similar to the authentic items and may be identified by the following: a standard check stock with a light blue background and a darker blue ribbon border along the sides and the top of the check. The words “OFFICIAL CHECK” are printed in black letters inside of a contrasting blue-colored box located in the top-center portion of the instrument. A black key followed by “KEYBANK NATIONAL ASSOCIATION, 33275 AURORA RD., Solon, OH 44139” is printed in the upper-left portion of the check. This address is a valid address for the Solon branch of KeyBank. All counterfeit items contain the name of Sandra Taylor in the memo line followed by a statement “Issued by KeyBank National Association, Denver, Colorado.” The verification number, 1-800-932-3901, located on the bottom portion of the reverse side of the check, is not a telephone number associated with KeyBank or Integrated Payment Systems. A security statement “HOLD DOCUMENT UP TO THE LIGHT TO VIEW TRUE WATERMARK” appears in the top border of the check.

Authentic cashier’s checks issued by the bank are blue in color with a blue scroll border printed on both sides and the top of the instrument. The words “OFFICIAL CHECK” appear in black block letters inside of a contrasting blue-colored box in the top-center portion of the check. The following statement appears below the top border on each side of the box: OFFICIAL CHECK: “HOLD DOCUMENT UP TO THE LIGHT TO VIEW TRUE WATERMARK.” A black key is printed in the top-left portion of the instrument, followed by KeyBank National Association and the address of the issuing branch. The body of the checks contains light blue lined cubes. The following statement appears under the memo line: “Issued by Integrated Payment Systems Inc. Englewood, Colorado,” and is followed by “KeyBank National Association, N.A., Denver Colorado.” The correct verification number, which appears on the back of the instrument, is 1-800-223-7520.

For additional information and guidance or to verify the authenticity of KeyBank National Association official checks, please contact the bank’s Corporate Security Division by telephone at 1-800-433-0124 or by mail at 127 Public Square, Cleveland, OH 44144.

Additional information concerning this matter that you believe should be brought to the attention of the OCC may be forwarded to:

Email: [email protected]
Mail: Office of the Comptroller of the Currency
Enforcement & Compliance Division, MS 8-10
250 E Street, SW, Washington, DC 20219
Fax: (202) 874-5301
Internet: https://www.occ.gov

For additional information regarding other types of financial fraud, please visit the OCC's anti-fraud resource page.

/signed/

Brian C. McCormally
Director for Enforcement & Compliance

Источник: https://www.occ.gov/news-issuances/alerts/2006/alert-2006-14.html

Keybank Frequently Asked Questions

Key Bank Frequently Asked Questions

General Questions

Direct Deposit Questions

Key2Benefits Prepaid Mastercard Questions

General Questions

1. How do I make a payment choice?

You can make a payment choice or change your current choice by logging in to Uplink Claimant Self Service (CSS). Once on CSS, click your name at the top left of the screen and choose Payment Election from the dropdown menu to start the process. You will then be able to link to KeyBank’s secure payment election portal.

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2. What are my choices?

DWD provides you with the ability to choose between the following two options:

  1. Direct Deposit to a U.S. checking or savings account, or
  2. Key2Benefits prepaid Mastercard.

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3. What happens if I don’t make a choice?

You will receive a Key2Benefits prepaid Mastercard at the mailing address on file for you on CSS.

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4. Can I go into a KeyBank branch for assistance with my payment election, if I have questions with my unemployment insurance payment or if I’m having problems with my Key2Benefits card?

No. KeyBank branch staff members are unable to assist with any inquiries dealing with the UI program.  The KeyBank branch team can help with opening a new KeyBank account or they can provide guidance on financial wellness initiatives and products such as savings accounts, mortgages and debt consolidation.  If you have questions, contact one of the following:

  • Questions regarding your Key2Benefits prepaid Mastercard: call KeyBank at 1-833-459-3452
  • Questions regarding your Unemployment Insurance Claim: visit your claimant homepage or reach us via our Contact page.

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5. How long does it take to receive payment in my bank account or on my Key2Benefits card after I see the payment on my Uplink CSS Claimant Homepage?

Even if your Uplink CSS Claimant Homepage indicates a payment, it can take until 2pm for funds to appear in your bank account or on your Key2Benefits card.  If you have selected a Key2Benefits card, you can go to www.key2benefits.com at any time to sign up for free alerts to notify you when a payments occur. If you not received funding on your card by 2 pm, you can call 1-833-459-3452 for guidance.  If you signed up for direct deposit, you will need to contact your bank with questions.

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6. Can I review or change my payment election choice?

You can review your choice on KeyBank’s portal. You can access this portal by logging into CSS, clicking your name at the top left of the screen and choosing Payment Election from the dropdown menu. From there you will be able to link to KeyBank’s secure payment election portal.

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7. Is DWD collecting my banking information?

No, DWD is not collecting any banking information. When you click on the “Make or Change My Election” link, you will be securely taken to KeyBank’s payment portal.

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8. Why did I get a letter in the mail about DWD owing me money?

There are several reasons that a person might receive a notice about DWD distributing more money to a claimant than originally received. Some of these reasons are correction of a reporting error by the claimant or employer or over-collection of a benefit overpayment. Your CSS homepage is the best source of information about the specific reason that you received a letter from DWD about an additional payment.

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9. Do I get charged if I contact KeyBank?

No. KeyBank provides unlimited access to service channels, computerized call response (IVR), customer service and the online portal without any fees.

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10. Who do I contact if I think someone else is accessing my bank account or Key2Benefits prepaid Mastercard?

If someone is accessing your bank account, report the issue to your bank. If someone is accessing your debit card, report the activity to the Key2Benefits customer service center at 1-833-459-3452.

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Direct Deposit Questions

11. I changed bank accounts, now what happens?

If you have chosen direct deposit as your payment method, you must provide this information to KeyBank so that your UI benefits continue to be directly deposited. Log into CSS and choose Payment Election to link to KeyBank’s secure payment election portal. If you changed banks and did not update your account information, your old bank will return the payment to KeyBank. If you have updated your election and provided your new bank information, the payment will be sent to your new bank when your old bank returns the money. If KeyBank does not have your correct bank information, or if you no longer want direct deposit, your money will be placed on a Key2Benefits prepaid Mastercard when your old bank returns the money.

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12. If I select direct deposit, how soon will my benefits be available?

Your money will be deposited in the bank account you provide within two business days of the claim voucher being approved.

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13. If I select direct deposit, will I receive a card in the mail too?

You will not receive a card in the mail if you timely select direct deposit.

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Key2Benefits Prepaid Mastercard Questions

14. If I select a Key2Benefits prepaid card, when will I get my card?

If you elect a Key2Benefits card, the card will be mailed by regular first class mail two business days after you make the election. Please allow 7-10 days for mail time. The card will not be funded yet when you receive it as it typically takes DWD 21 to review and approve an unemployment insurance benefits claim. If you have not received the card, you can check the status on Key2Benefits.com, click on “Check Your New Unemployment Card Status Here.”

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15. Can I request the card by next day (2-day) mail?

You can request an expedited replacement card, but there is a $15 fee. To prevent needing this service, be sure to keep your address updated in CSS at all times.

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16. What happens to my debit card if it is mailed to the wrong address?

Please keep your address updated in CSS to prevent this from happening. If the card is returned to KeyBank, it will be destroyed. A new card will be issued after you update your address in CSS. Once your address change has been processed, please contact Key2Benefits customer service center at 1-833-459-3452 to request a replacement card.

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17. Will I get an alert when a deposit is made on my Key2Benefits card?

Yes. Deposit notification alerts are available. When you receive your card, you will need to create a login to the KeyBank cardholder website at key2benefits.com. Once logged in, you will be able to choose various alerts that can be sent by email or text message.

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18. Where is the nearest ATM to me (How do I find the nearest ATM)?

The Key2Benefits prepaid card is Mastercard branded and will be accepted at any ATM where Mastercard is accepted. KeyBank provides both fee free and surcharge free access at KeyBank ATM and Allpoint ATM locations as part of our in-network offering. While your card will work at other ATMs, fees and surcharges may be applied. You can use the ATM locators below to find the nearest ATM location for free access to your funds.

KeyBank ATM Locator: https://www.key.com/locations/index
Allpoint ATM Locator: https://www.allpointnetwork.com/locator.aspx

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19. What fees are charged on the new card?

IN Short Form KeyBank. See the short form document on this page for more detail.

Fee Information: Short Form

Key bank website -

MALL STORES DIRECTORY

Key Bank

DayHoursTime
TodayNov 28Closed
MondayNov 2911:00AM-4:00PM
TuesdayNov 3011:00AM-4:00PM
WednesdayDec 111:00AM-4:00PM
ThursdayDec 211:00AM-6:00PM
FridayDec 311:00AM-4:00PM
SaturdayDec 49:00AM-1:00PM

* *Saturday By Appointment Only

Lower Level directly by South Main Entrance
See Map

(914) 962-7283

Key Bank Website

Discover personal banking solutions and banking rewards from KeyBank. Learn how easy it is to open a personal bank account today

Источник: https://jeffersonvalleymall.com/stores/key-bank

KINGSTON, N.Y. — The KeyBank branch in Uptown Kingston is shutting down next year.

A letter sent to customers said the branch at 267 Wall St. will close for good at 3 p.m. Feb. 4, 2022, and KeyBank Senior Communications Manager Karen Crane confirmed the plan in an email to the Freeman.

Crane said the growing use of online banking is part of the reason for the closure.

“The way clients interact with our branches is changing, and we have seen a steady increase in client preference for digital banking,” Crane wrote.

Crane said no employees at the Wall Street office will lose their jobs. She said they will have the “opportunity to transfer into other branches and positions within Key.”

KeyBank’s nearest branches to the one that’s closing are at 1203 Ulster Ave. in the town of Ulster, 3565 Main St. (Route 209) in Stone Ridge, and 28 W. Market St. (Route 199) in Red Hook.

KeyBank has operated on Wall Street in Kingston since 1993.

Crane said KeyBank is moving ahead with renovations at some of its other offices in the area.

“KeyBank is remodeling many of our existing Hudson Valley branches, designing them for a more engaging banking experience for our clients,” she wrote. “We are also increasing the average number of staff in each branch, allowing them to spend more time individually with clients.”

Источник: https://www.dailyfreeman.com/2021/11/08/keybank-closing-branch-on-wall-street-in-kingston/

Counterfeit Official Checks: Counterfeit Official Checks of KeyBank National Association, Niagara Falls, NY

The above-named bank has reported that counterfeit official checks issued in the bank’s name and using a correct routing number of 102003918 are being presented for payment nationwide in connection with a variety of lottery scams.

The counterfeit checks may be identified by the following: the checks are either pink-gray in color or gold-white in color and do not contain any watermarks. In addition, the font style differs throughout the face of the check. The following address appears in the top-left portion of the instrument directly under the KeyBank logo: "KEY BANK NATIONAL ASSOCIATION, 800 MAIN STREET, NIAGARA FALLS, NY 14301." The following statement appears along the top border of the check: "FOR SECURITY PURPOSES, THE FACE OF THIS DOCUMENT CONTAINS A COLORED BACKGROUND AND MICROPRINTING IN THE BORDER," and the following statement is present in the bottom-center portion of the check: "SECURITY FEATURES INCLUDED. DETAILS ON BACK."

One group of counterfeit items being presented may be issued in the amount of $4,885.00 and accompanied by a letter from "WINDSOR FINANCIAL GROUP, LOTTO, PUBLISHERS CLEARING HOUSE, READERS DIGEST, SWEEPSTAKES, INTERNET CASINO" notifying the recipient that he or she has won the grand prize in an international promotion program. The recipient is instructed to telephone the claims broker at 519-991-4201 or 519-992-0833. Note that these telephone numbers originate out of Windsor, Ontario. These letters may be signed by Mrs. Susan Kirland, Vice President.

Another group of counterfeit items being presented may be issued in the amount of $3,755.00 and be accompanied by a letter from "BLUE DIAMOND JACKPOT, LOTTO, PUBLISHERS CLEARING HOUSE, READERS DIGEST, SWEEPSTAKES & INTERNET CASINO" notifying the recipient that he or she has won the grand prize in the North American Promotions Program. The recipient is instructed to telephone the claims agent at 613-261-6109 or 613-261-2492. Note that these telephone numbers originate out of Ottawa, Ontario. These letters may be signed by Ms. Lydia Vidic, Director of Promotions.

Due to possible variations of appearance, it is suggested that officials of KeyBank National Association be contacted to verify authenticity of the bank’s official checks, if received from an unknown or questionable source. Authentic official checks contain a correct verification telephone number of 1-800-223-7520, which appears on the back of the instrument.

For additional information and guidance or to verify the authenticity of KeyBank National Association official checks, please contact Helene Bolibrzuch, Financial Crime Investigator via email at [[email protected],com], by telephone at (716) 834-8059, or by fax at (716) 834-4498. Consumers who receive a counterfeit item and associated material should file complaints with the following agencies, as appropriate:

  • Federal Trade Commission (FTC): by telephone at 1-877-FTC-HELP or, for filing a complaint electronically, via the FTC’s Internet site at www.ftc.gov.
  • Royal Canadian Mounted Police (Canadian Scams): by telephone at 1-888-495-8501 or via email at [[email protected]]. Their Website, www.phonebusters.com, provides additional contact numbers.
  • Better Business Bureau – The BBB system serves markets throughout Canada, Puerto Rico, and the United States, and is the marketplace leader in advancing trust between businesses and consumers. The international Website (www.bbb.org) offers contact information for local BBBs, objective reports on more than two million businesses, consumer scam alerts, and tips on a wide variety of topics that help consumers find trustworthy businesses and make wise purchasing decisions.
  • If correspondence is received via the U.S. Postal Service, contact the U.S. Postal Inspector Service by telephone at 1-888-877-7644, by mail at U.S. Postal Inspection Service, Office of Inspector General, Operations Support Group, 222 S. Riverside Plaza, Suite 1250, Chicago, IL 60606-6100, or via email at https://ehome.uspis.gov/fcsexternal/default.aspx.

Consumers who receive counterfeit or fictitious items and associated material should file complaints with the following agencies, as appropriate:

  • U.S. Department of the Treasury, Office of Inspector General (OIG): by telephone at (800) 359-3898 or by visiting the OIG website.
  • Federal Trade Commission (FTC): by telephone at (877) FTC-HELP or, for filing a complaint electronically, via the FTC's website.
  • National Consumers League (NCL): by telephone at (202) 835-3323 or by email. To file a fraud complaint, visit the NCL fraud website.
  • Better Business Bureau (BBB): The BBB system serves markets throughout Canada, Puerto Rico, and the United States and is the marketplace leader in advancing trust between businesses and consumers. The website offers contact information for local BBBs, objective reports on more than 2 million businesses, consumer scam alerts, and tips on a wide variety of topics that help consumers find trustworthy businesses and make wise purchasing decisions.
  • Federal Bureau of Investigation Internet Crime Complaint Center (to report scams that may have originated via the internet).
  • If correspondence is received via the U.S. Postal Service, contact the U.S. Postal Inspection Service by telephone at (888) 877-7644; by mail at U.S. Postal Inspection Service, Office of Inspector General, Operations Support Group, 222 S. Riverside Plaza, Suite 1250, Chicago, IL 60606-6100; or via the online complaint form.

Additional information concerning this matter that should be brought to the attention of the Office of the Comptroller of the Currency (OCC) may be forwarded to

Office of the Comptroller of the Currency
Special Supervision Division
400 7th St. SW, Suite 3E-218; MS 8E-12
Washington, DC 20219
Phone: (202) 649-6450
Fax: (571) 293-4925
www.occ.gov
[email protected]

For additional information regarding other types of financial fraud, please visit the OCC's anti-fraud resources page.


Richard C. Stearns
Director for Enforcement & Compliance

Источник: https://www.occ.treas.gov/news-issuances/alerts/2007/alert-2007-45.html

Keybank Frequently Asked Questions

Key Bank Frequently Asked Questions

General Questions

Direct Deposit Questions

Key2Benefits Prepaid Mastercard Questions

General Questions

1. How do I make a payment choice?

You can make a payment choice or change your current choice by logging in to Uplink Claimant Self Service (CSS). Once on CSS, click your name at the top left of the screen and choose Payment Election from the dropdown menu to start the process. You will then be able to link to KeyBank’s secure payment election portal.

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2. What are my choices?

DWD provides you with the ability to choose between the following two options:

  1. Direct Deposit to a U.S. checking or savings account, or
  2. Key2Benefits prepaid Mastercard.

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3. What happens if I don’t make a choice?

You will receive a Key2Benefits prepaid Mastercard at the mailing address on file for you on CSS.

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4. Can I go into a KeyBank branch for assistance with my payment election, if I have questions with my unemployment insurance payment or if I’m having problems with my Key2Benefits card?

No. KeyBank branch staff members are unable to assist with any inquiries dealing with the UI program.  The KeyBank branch team can help with opening a new KeyBank account or they can provide guidance on financial wellness initiatives and products such as savings accounts, mortgages and debt consolidation.  If you have questions, contact one of the following:

  • Questions regarding your Key2Benefits prepaid Mastercard: call KeyBank at 1-833-459-3452
  • Questions regarding your Unemployment Insurance Claim: visit your claimant homepage or reach us via our Contact page.

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5. How long does it take to receive payment in my bank account or on my Key2Benefits card after I see the payment on my Uplink CSS Claimant Homepage?

Even if your Uplink CSS Claimant Homepage indicates a payment, it can take until 2pm for funds to appear in your bank account or on your Key2Benefits card.  If you have selected a Key2Benefits card, you can go to www.key2benefits.com at any time to sign up for free alerts to notify you when a payments occur. If you not received funding on your card by 2 pm, you can call 1-833-459-3452 for guidance.  If you signed up for direct deposit, you will need to contact your bank with questions.

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6. Can I review or change my payment election choice?

You can review your choice on KeyBank’s portal. You can access this portal by logging into CSS, clicking your name at the top left of the screen and choosing Payment Election from the dropdown menu. From there you will be able to link to KeyBank’s secure payment election portal.

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7. Is DWD collecting my banking information?

No, DWD is not collecting any banking information. When you click on the “Make or Change My Election” link, you will be securely taken to KeyBank’s payment portal.

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8. Why did I get a letter in the mail about DWD owing me money?

There are several reasons that a person might receive a notice about DWD distributing more money to a claimant than originally received. Some of these reasons are correction of a reporting error by the claimant or employer or over-collection of a benefit overpayment. Your CSS homepage is the best source of information about the specific reason that you received a letter from DWD about an additional payment.

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9. Do I get charged if I contact KeyBank?

No. KeyBank provides unlimited access to service channels, computerized call response (IVR), customer service and the online portal without any fees.

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10. Who do I contact if I think someone else is accessing my bank account or Key2Benefits prepaid Mastercard?

If someone is accessing your bank account, report the issue to your bank. If someone is accessing your debit card, report the activity to the Key2Benefits customer service center at 1-833-459-3452.

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Direct Deposit Questions

11. I changed bank accounts, now what happens?

If you have chosen direct deposit as your payment method, you must provide this information to KeyBank so that your UI benefits continue to be directly deposited. Log into CSS and choose Payment Election to link to KeyBank’s secure payment election portal. If you changed banks and did not update your account information, your old bank will return the payment to KeyBank. If you have updated your election and provided your new bank information, the payment will be sent to your new bank when your old bank returns the money. If KeyBank does not have your correct bank information, or if you no longer want direct deposit, your money will be placed on a Key2Benefits prepaid Mastercard when your old bank returns the money.

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12. If I select direct deposit, how soon will my benefits be available?

Your money will be deposited in the bank account you provide within two business days of the claim voucher being approved.

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13. If I select direct deposit, will I receive a card in the mail too?

You will not receive a card in the mail if you timely select direct deposit.

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Key2Benefits Prepaid Mastercard Questions

14. If I select a Key2Benefits prepaid card, when will I get my card?

If you elect a Key2Benefits card, the card will be mailed by regular first class mail two business days after you make the election. Please allow 7-10 days for mail time. The card will not be funded yet when you receive it as it typically takes DWD 21 to review and approve an unemployment insurance benefits claim. If you have not received the card, you can check the status on Key2Benefits.com, click on “Check Your New Unemployment Card Status Here.”

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15. Can I request the card by next day (2-day) mail?

You can request an expedited replacement card, but there is a $15 fee. To prevent needing this service, be sure to keep your address updated in CSS at all times.

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16. What happens to my debit card if it is mailed to the wrong address?

Please keep your address updated in CSS to prevent this from happening. If the card is returned to KeyBank, it will be destroyed. A new card will be issued after you update your address in CSS. Once your address change has been processed, please contact Key2Benefits customer service center at 1-833-459-3452 to request a replacement card.

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17. Will I get an alert when a deposit is made on my Key2Benefits card?

Yes. Deposit notification alerts are available. When you receive your card, you will need to create a login to the KeyBank cardholder website at key2benefits.com. Once logged in, you will be able to choose various alerts that can be sent by email or text message.

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18. Where is the nearest ATM to me (How do I find the nearest ATM)?

The Key2Benefits prepaid card is Mastercard branded and will be accepted at any ATM where Mastercard is accepted. KeyBank provides both fee free and surcharge free access at KeyBank ATM and Allpoint ATM locations as part of our in-network offering. While your card will work at other ATMs, fees and surcharges may be applied. You can use the ATM locators below to find the nearest ATM location for free access to your funds.

KeyBank ATM Locator: https://www.key.com/locations/index
Allpoint ATM Locator: https://www.allpointnetwork.com/locator.aspx

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19. What fees are charged on the new card?

IN Short Form KeyBank. See the short form document on this page for more detail.

Fee Information: Short Form Long Form

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20. Did the fees increase when DWD changed cards?

No. The Key2Benefits prepaid Mastercard has fewer fees than the prior Blue card.

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21. How do I report a lost or stolen card?

Please call the Key2Benefits customer service center toll-free at 1-833-459-3452 to report a lost or stolen card.

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22. Is there a website where I can manage my new card?

Yes. You can manage your card online at www.key2benefits.com.

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23. How long is the Key2Benefits prepaid card good for? (Expiration date)

The Key2Benefits card is good for 3 years from the issue date.

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24. Why was there no money loaded on my debit card when I received it? What should I do?

If you elect to be paid on a debit card, you will receive the card in anticipation of your claim being approved. If your claim is not approved, the card will never have money loaded onto it. You do not need to do anything if this happens.

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25. If I lose my card can I go into a KeyBank branch to order a replacement card?

No. Replacements cards must be requested through customer service at the toll-free number 1-833-459-3452.

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26. How do I set up a PIN for my new Key2Benefits card?

Instructions for the PIN comes on every card carrier attached to the stored value card. Whether it is a new or replacement card, you will need to complete 3 steps. You must activate the card, establish a PIN and sign the card before use. NOTE: you must set a PIN on activation as the card does not come with a preset PIN.

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27. What if I do not remember my PIN and I lock my card?

If your PIN is locked, you should call 1-833-459-3452 or go to www.key2benefits.com to reset the PIN. You should not call a local KeyBank branch as they will be unable to assist with this PIN reset request. NOTE: If the PIN is locked, the card can still be used. You can make swipe/dip purchases as credit, do online transfers or make bill payments through www.key2benefits.com.

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28. Do I need to use my PIN to use my card?

No, you can make swipe/dip purchases as credit, do online transfers or make bill payments through www.key2benefits.com.

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29. What do I do if I still have questions about my Key2Benefits card?

Additional FAQ’s about the Key2Benefits program can be found at: https://www.key.com/business/key2benefits/key2benefits-card-faqs.jsp

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Источник: https://www.in.gov/dwd/indiana-unemployment/individuals/payment-options/keybank-frequently-asked-questions/

About Key

Inclusive communities are
better communities
for everyone

See how we’re making a difference
with our expanded
Community Benefits Plan.

The copy that is in the clickable tile portion of the About home page marquee is in the Metadata tab under "Accessibility Label"

Plan Details

KeyCorp Third Quarter 2021 Earnings

Learn more about the earnings results. Listen to our webcast from October 21, 2021.

The copy that is in the clickable tab portion of the About home page marquee is in the Metadata tab under "Accessibility Label"

Latest Results
Company Information

Environmental, Social and Governance (ESG) Reporting

Measuring our progress to help clients and communities thrive.

May 2018
Company Information

Diversity, Equity and Inclusion

Valuing diversity and fostering equity and inclusion are part of our corporate fabric.

May 2018Diversity, Equity and Inclusion
Источник: https://www.key.com/about/index.jsp
key bank website

How to Cancel KeyBank

How to Cancel KeyBank Key bank website Banking Subscription on Paypal.

To cancel your KeyBank subscription on PayPal, do the following:

  1. First log into your PayPal account at www.paypal.com .
  2. Click on the settings tab which is beside the logout option.
  3. Press "Payments" from the key bank website provided to you and click on "Manage Automatic Payments" in the Automatic Payments dashboard.
  4. You'll be shown a series of merchants' agreement you've transacted before. Click on "KeyBank Mobile Banking" to cancel.
  5. You will be shown a confirmation page. Click on the "Cancel Automatic Key bank website tab to affirm that you want to stop making payments to KeyBank Mobile Banking.
  6. Then click "Done" on the verification page to complete the unsubscription.

What to do if your subscribed directly on KeyBank's website?

Here's how to cancel your KeyBank amazon smile iphone app when billed through a payments provider that is not the Appstore, Playstore or Paypal.

Sometimes, you may start a subscription directly on a company's website without using an extra layer of security like Paypal or Apple. To unsubscribe, you might have to sign into KeyBank Mobile Banking's website or directly reach out to the payments provider.

Generally, here are two steps you can take if you find yourself in that fix:

  1. Finding the company's information, then reaching out. Contact KeyBank Mobile Banking here →
  2. If the company has an app they developed in the Appstore, you can try contacting KeyBank (the app developer) for help through the details of the app.
Источник: https://justuseapp.com/cancel/510717503/keybank-mobile-banking

Counterfeit Official Checks: Counterfeit official checks of KeyBank National Association, Cleveland, OH

The above-named bank has reported that two groups of counterfeit official checks issued in the bank’s name and using a correct routing number of 102003918 are being presented for payment nationwide. The first group of counterfeit checks is being issued in the amount of $4,300.00. Each check in this group is accompanied by a letter from “Bono Sweepstakes Lottery” instructing recipients to call 1-905-265-8952 to claim a prize. The second group of checks is being issued in larger amounts ($25,000 – $125,000). Each check in this group is accompanied by a letter from “International Trust Company” with the same telephone number referenced above. These checks appear to be sent in connection with an Internet solicitation; however, the exact nature of the Internet solicitation is unknown.

The counterfeit checks are very similar to the authentic items and may be identified by the following: a standard check stock with a light blue background and a darker blue ribbon border along the sides and the top of the check. The words “OFFICIAL CHECK” are printed in black letters inside of a contrasting blue-colored box located in the top-center portion of the instrument. A black key followed by “KEYBANK NATIONAL ASSOCIATION, 33275 AURORA RD., Solon, OH 44139” is printed in the upper-left portion of the check. This address is a valid address for the Solon branch of KeyBank. All counterfeit items contain the name of Sandra Taylor in the memo line followed by a statement “Issued by KeyBank National Association, Denver, Colorado.” The verification number, 1-800-932-3901, located on the bottom portion of the reverse side of the check, is not a telephone number associated with KeyBank or Integrated Payment Systems. A security statement “HOLD DOCUMENT UP TO THE LIGHT TO VIEW TRUE WATERMARK” appears in the top border of the check.

Authentic cashier’s checks issued by the bank are blue in color with a blue scroll border printed on both sides and the top of the instrument. The words “OFFICIAL CHECK” appear in black block letters inside of a contrasting blue-colored box in the top-center portion of the check. The following statement appears below the top border on each side of the box: OFFICIAL CHECK: “HOLD DOCUMENT UP TO THE LIGHT TO VIEW TRUE WATERMARK.” A black key is printed in the top-left portion of the instrument, followed by KeyBank National Association and the address fox news bangor maine the issuing branch. The body of the checks contains light blue lined cubes. The following statement appears under the memo line: “Issued by Integrated Payment Systems Inc. Englewood, Colorado,” and is followed by “KeyBank National Association, N.A., Denver Colorado.” The correct verification number, which appears on the back of the instrument, is 1-800-223-7520.

For additional information and guidance or to verify the authenticity of KeyBank National Association official checks, please contact the bank’s Corporate Security Division sovereign online banking customer login telephone at 1-800-433-0124 or by mail at 127 Public Square, Cleveland, OH 44144.

Additional information concerning this matter that you believe should be brought to the attention of the OCC may be forwarded to:

Email: [email protected]
Mail: Office of the Comptroller of the Currency
Enforcement & Compliance Division, MS 8-10
250 E Street, SW, Washington, DC 20219
Fax: (202) 874-5301
Internet: https://www.occ.gov

For additional information regarding other types of financial fraud, please visit the OCC's anti-fraud resource page.

/signed/

Brian C. McCormally
Director for Enforcement & Compliance

Источник: https://www.occ.gov/news-issuances/alerts/2006/alert-2006-14.html

Counterfeit Official Checks: Counterfeit Official Checks of KeyBank National Association, Niagara Falls, NY

The above-named bank has reported that counterfeit official checks issued in the bank’s name and using a correct routing number of 102003918 are being presented for payment nationwide in connection with a variety of lottery scams.

The counterfeit checks may be identified by the following: the checks are either pink-gray in color or gold-white in color and do not contain any watermarks. In addition, the font style differs throughout the face of the check. The following address appears in the top-left portion of the instrument directly under the KeyBank logo: "KEY BANK NATIONAL ASSOCIATION, 800 MAIN STREET, NIAGARA FALLS, NY 14301." The following statement appears along the top border of the check: "FOR SECURITY PURPOSES, THE FACE OF THIS DOCUMENT CONTAINS A COLORED BACKGROUND AND MICROPRINTING IN THE BORDER," and key bank website following statement is present in the bottom-center portion of the check: "SECURITY FEATURES INCLUDED. DETAILS ON BACK."

One group of counterfeit items being presented may be issued in the amount of $4,885.00 and accompanied by a letter from "WINDSOR FINANCIAL GROUP, LOTTO, PUBLISHERS CLEARING HOUSE, READERS DIGEST, SWEEPSTAKES, INTERNET CASINO" notifying the recipient that he or she has won the grand prize in an international promotion program. The recipient is instructed to telephone the claims broker at 519-991-4201 or 519-992-0833. Note that these telephone numbers originate out of Windsor, Ontario. These letters may be signed by Mrs. Susan Kirland, Vice President.

Another group of counterfeit items being presented may be issued in the amount of $3,755.00 and be accompanied by a letter from "BLUE DIAMOND JACKPOT, LOTTO, PUBLISHERS CLEARING HOUSE, READERS DIGEST, SWEEPSTAKES & INTERNET CASINO" notifying the recipient that he or she has won the grand prize in the North American Promotions Program. The recipient is instructed to telephone the claims agent at 613-261-6109 or 613-261-2492. Note that these telephone numbers originate out of Ottawa, Ontario. These letters may be signed by Ms. Lydia Vidic, Director of Promotions.

Due to possible variations of appearance, key bank website is suggested that officials of KeyBank National Association be contacted to verify authenticity of the bank’s official checks, if received from an unknown or questionable source. Authentic official checks contain a correct verification telephone number of 1-800-223-7520, which appears on the back of the instrument.

For additional information and guidance or to verify the authenticity of KeyBank National Association official checks, please contact Helene Bolibrzuch, Financial Crime Investigator via email at [[email protected],com], by telephone at (716) 834-8059, or by fax at (716) 834-4498. Consumers who receive a counterfeit item and associated material should file complaints with the following agencies, as appropriate:

  • Federal Trade Commission (FTC): by telephone at 1-877-FTC-HELP or, for filing a complaint electronically, via the FTC’s Internet site at www.ftc.gov.
  • Royal Canadian Mounted Police (Canadian Scams): by telephone at 1-888-495-8501 or via email at [[email protected]]. Their Website, www.phonebusters.com, provides additional contact numbers.
  • Better Business Bureau – The BBB system serves markets throughout Canada, Puerto Rico, and the United States, and is the marketplace leader in advancing trust between businesses and consumers. The international Website (www.bbb.org) offers contact information for local BBBs, objective reports on key bank website than two million businesses, consumer scam alerts, and tips on a wide variety of topics that help consumers find trustworthy businesses and make wise purchasing decisions.
  • If correspondence is received via the U.S. Postal Service, contact the U.S. Postal Inspector Service by telephone at 1-888-877-7644, by mail at U.S. Postal Inspection Service, Office of Inspector General, Operations Support Group, 222 S. Riverside Plaza, Suite 1250, Chicago, IL 60606-6100, or via email at https://ehome.uspis.gov/fcsexternal/default.aspx.

Consumers who receive counterfeit or fictitious items and associated material should file complaints with the following agencies, as appropriate:

  • U.S. Department of the Treasury, Office of Inspector General (OIG): by telephone at (800) 359-3898 or by visiting the OIG bank of america interval international credit card login Trade Commission (FTC): by telephone at (877) FTC-HELP or, for filing a complaint electronically, via the FTC's website.
  • National Consumers League (NCL): by telephone at (202) 835-3323 or by email. To file a fraud complaint, visit the NCL fraud website.
  • Better Business Bureau (BBB): The BBB system serves markets throughout Canada, Puerto Rico, and the United States and is the marketplace leader in advancing trust between businesses and consumers. The website offers contact information for local BBBs, objective reports on more than 2 million businesses, consumer scam alerts, and tips on a wide variety of topics that help consumers find trustworthy businesses and make wise purchasing decisions.
  • Federal Bureau of Investigation Internet Crime Complaint Center (to report scams that may have originated via the internet).
  • If correspondence is received via the U.S. Postal Service, contact the U.S. Postal Inspection Service by telephone at (888) 877-7644; by mail at U.S. Postal Inspection Service, Office of Inspector General, Operations Support Group, 222 S. Riverside Plaza, Suite 1250, Chicago, IL 60606-6100; or via the online complaint form.

Additional information concerning this matter that should be brought to the attention of the Office of the Comptroller of the Currency (OCC) may be forwarded to

Office of the Comptroller of the Currency
Special Supervision Division
400 7th St. SW, Suite 3E-218; MS 8E-12
Washington, DC 20219
Phone: (202) 649-6450
Fax: (571) 293-4925
www.occ.gov
[email protected]

For additional information regarding other types of financial fraud, please visit the OCC's anti-fraud resources page.


Richard C. Stearns
Director key bank website Enforcement & Compliance

Источник: https://www.occ.treas.gov/news-issuances/alerts/2007/alert-2007-45.html

Keybank Frequently Asked Questions

Key Bank Frequently Asked Questions

General Questions

Direct Deposit Questions

Key2Benefits Prepaid Mastercard Questions

General Questions

1. How do I make a payment choice?

You can make a payment choice or change your current choice by logging in to Uplink Claimant Self Service (CSS). Once on CSS, click your name at the top left of the screen and choose Payment Election from the dropdown menu to start the process. You will then be able to link to KeyBank’s secure payment election portal.

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2. What are my choices?

DWD provides you with the ability to choose between the following two options:

  1. Direct Deposit to a U.S. checking or savings account, or
  2. Key2Benefits prepaid Mastercard.

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3. What happens if I don’t make a choice?

You will receive a Key2Benefits prepaid Mastercard at the mailing address on file for you on CSS.

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4. Can I go into a KeyBank branch for assistance with my payment election, if I have questions with my unemployment insurance payment or if I’m having problems with my Key2Benefits card?

No. KeyBank branch staff members are unable to assist with any inquiries dealing with the UI program.  The KeyBank branch team can help with opening a new KeyBank account or they can provide guidance on financial wellness initiatives and products such as savings accounts, mortgages and debt consolidation.  If you have questions, contact one of the following:

  • Questions regarding your Key2Benefits prepaid Mastercard: call KeyBank at 1-833-459-3452
  • Questions regarding your Unemployment Insurance Claim: visit your claimant homepage or reach us via our Contact page.

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5. How long does it take to receive payment in my bank account or on my Key2Benefits card after I see the payment on my Uplink CSS Claimant Homepage?

Even if your Uplink CSS Claimant Homepage indicates a payment, it can take until 2pm for funds to appear in your bank account or on your Key2Benefits card.  If you have selected a Key2Benefits card, you can go to www.key2benefits.com at any time to sign up for free alerts to notify you when a payments occur. If you not received funding on your card by 2 pm, you can call 1-833-459-3452 for guidance.  If you signed up for direct deposit, you will need to contact your bank with questions.

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6. Can I review or change my payment election choice?

You can review your choice on KeyBank’s portal. You can access this portal by logging into CSS, clicking your name at the top left of the screen and choosing Payment Election from the dropdown menu. From there you will be able to link to KeyBank’s secure payment election portal.

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7. Is DWD collecting my banking information?

No, DWD is not collecting any banking information. When you click on the “Make or Change My Election” link, you will be securely taken to KeyBank’s payment portal.

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8. Why did I get a letter in the mail about DWD owing me money?

There are several reasons that a person might receive a notice about DWD distributing more money to a claimant than originally received. Some of these reasons are correction of a reporting error by the claimant or employer or over-collection of a benefit overpayment. Your CSS homepage is the best source of information about the specific reason that you received a letter from DWD about an additional payment.

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9. Do I get charged if I contact KeyBank?

No. KeyBank provides unlimited access to service channels, computerized call response (IVR), customer service and the online portal without any fees.

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10. Who do I contact if I think someone else is accessing my bank account or Key2Benefits prepaid Mastercard?

If someone is accessing your bank account, report the issue to your bank. If someone is accessing your debit card, report the activity to the Key2Benefits customer service center at 1-833-459-3452.

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Direct Deposit Questions

11. I changed bank accounts, now what happens?

If you have chosen direct deposit as your payment method, you must provide this information to KeyBank so that your UI benefits continue to be directly deposited. Log into CSS and choose Payment Election to link to KeyBank’s secure payment election portal. If you changed banks and did not update your account information, your old bank will return the payment to KeyBank. If you have updated your election and provided your new bank information, the payment will be sent to your new bank when your old bank returns the money. If KeyBank does not have your correct bank information, or if you no longer want direct deposit, your money will be placed on a Key2Benefits prepaid Mastercard when your old bank returns the money.

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12. If I select direct deposit, how soon will my benefits be available?

Your money will be deposited in the bank account you provide within two business days of the claim voucher being approved.

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13. If I select direct deposit, will I receive a card in the mail too?

You will not receive a card in the mail if you timely select direct deposit.

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Key2Benefits Prepaid Mastercard Questions

14. If I select a Key2Benefits prepaid card, when will I get my card?

If you elect a Key2Benefits axis bank mutual fund online login, the card will be mailed by regular first class mail two business days after you make the election. Please allow 7-10 days for mail time. The card will not be funded yet when you receive it as it typically takes DWD 21 to review and approve an unemployment insurance benefits claim. If you have not received the card, you can check the status on Key2Benefits.com, click on “Check Your New Unemployment Card Status Here.”

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15. Can I request the card by next day (2-day) mail?

You can request an expedited replacement card, but there is a $15 fee. To prevent needing this service, be sure to keep your address updated in CSS at all times.

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16. What happens to my debit card if it is mailed to the wrong address?

Please keep your address updated in CSS to prevent are yellow onions good for you from happening. If the card is returned to KeyBank, it will be destroyed. A new card will be issued after you update your address in CSS. Once your address change has been processed, please contact Key2Benefits customer service center at 1-833-459-3452 to request a replacement card.

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17. Will I get an alert when a deposit is made on my Key2Benefits card?

Yes. Deposit notification alerts are available. When you receive your card, you will need to create a login to the KeyBank cardholder website at key2benefits.com. Key bank website logged in, you will be able to choose various alerts that can be sent by email or text message.

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18. Where is the nearest ATM to me merrick credit card application status do I find the nearest ATM)?

The Key2Benefits prepaid card is Mastercard branded and will be accepted at any ATM where Mastercard is accepted. KeyBank provides both fee free and surcharge free access at KeyBank ATM and Allpoint ATM locations as part of our in-network offering. While your card will work at other ATMs, fees and surcharges may be applied. You can use the ATM locators below to find the nearest ATM location for free access to your funds.

KeyBank ATM Locator: https://www.key.com/locations/index
Allpoint ATM Locator: https://www.allpointnetwork.com/locator.aspx

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19. What fees are charged on the new card?

IN Short Form KeyBank. See the short form document on this page for more detail.

Fee Information: Short Form

About Key

Inclusive communities are
better communities
for everyone

See how we’re making a difference
with our expanded
Community Benefits Plan.

The copy that is in the clickable tile portion of the About home page marquee is in the Metadata tab under "Accessibility Label"

Plan Details

KeyCorp Third Quarter 2021 Earnings

Learn more about the earnings results. Listen to our webcast from October 21, 2021.

The copy that is in the clickable tab portion of the About home page marquee is in the Metadata tab under "Accessibility Label"

Latest Results
Company Information

Environmental, Social and Governance (ESG) Reporting

Measuring our progress to help clients and communities thrive.

May 2018
Company Information

Diversity, Equity and Inclusion

Valuing diversity and fostering equity and inclusion are part of our corporate fabric.

May 2018Diversity, Equity and Inclusion
Источник: https://www.key.com/about/index.jsp
Long Form

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20. Did the fees increase when DWD changed cards?

No. The Key2Benefits prepaid Mastercard has fewer fees than the prior Blue card.

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21. How do I report a lost or stolen card?

Please call the Key2Benefits customer service center toll-free at 1-833-459-3452 to report a lost or stolen card.

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22. Is there a website where I can manage my new card?

Yes. You can manage your card online at www.key2benefits.com.

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23. How long is the Key2Benefits prepaid card good for? (Expiration date)

The Key2Benefits card is good for 3 years from the issue date.

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24. Why was there no money loaded on my debit card when I received it? What should I do?

If you elect to be paid on a debit card, you will receive the card in anticipation of your claim being approved. If your claim is not approved, the card will never have money loaded onto it. You do not need to do anything if this happens.

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25. If I lose my card can I go into a KeyBank branch to order a replacement card?

No. Replacements cards must be requested through customer service at the toll-free number 1-833-459-3452.

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26. How do I set up a PIN for my new Key2Benefits card?

Instructions for the PIN comes on every card carrier attached to the stored value card. Whether it is a new or replacement card, you will need to complete 3 steps. You must activate the card, establish a PIN and sign the card before use. NOTE: you must set a PIN on activation as the card does not come with a preset PIN.

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27. What if I do not remember my PIN and I lock my card?

If your PIN is locked, you should call 1-833-459-3452 or go to www.key2benefits.com to reset the PIN. You should not call a local KeyBank branch as they will be unable key bank website assist with this PIN reset request. NOTE: If the PIN is locked, the card can still be used. You can make swipe/dip purchases as credit, do online transfers or make bill payments through www.key2benefits.com.

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28. Do I need to use my PIN to use my card?

No, you can make swipe/dip purchases as credit, do online transfers or make bill payments through www.key2benefits.com.

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29. What do I do if I still have questions about my Key2Benefits card?

Additional FAQ’s about the Key2Benefits program can be found at: https://www.key.com/business/key2benefits/key2benefits-card-faqs.jsp

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Источник: https://www.in.gov/dwd/indiana-unemployment/individuals/payment-options/keybank-frequently-asked-questions/

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