fifth third bank auto loan fax number

Fifth Third BankFLORIDA INTERNATIONAL UNIVERSITY. Nashville Metropolitan Area405 connections Taking e-mail and fax Auto Loan applications from Dealers. I Sent a pay off check to pay my auto loan. They cashed it. Stamped the back. Wrote account number on the back and this went thru my bank and funded. They are. lower balances of commercial loans and leases, construction loans, auto loans banks like Key, Fifth Third, Nat City, Bank of the West or PNC.

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Fifth third bank auto loan fax number

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How much of a loan can i afford?

The question is too general. The loan amount you can count on depends on a mass of various factors. To list just the most obvious ones, they include the purpose of the loan, the type of the loan, your credit history, maximum interest rate and repayment period you are ready to, and whether the loan is secured or unsecured.

A loan margin is defined as the difference between the appraised value of a product or service and the amount of the loan issued by the bank for the purchase of that product or service. These two figures are fixed in the loan agreement at the time a borrower applies for a loan.

How get a loan with bad credit?

Contrary to popular belief, getting a loan to a person with a bad credit history is quite possible. There is even such a term as a 'bad credit loan'. Not a single financial institution directly advertises such a service, but in fact many of them work with problem borrowers. The only significant nuance: because of a bad credit history, creditors have to hedge themselves by increasing the interest rate and tightening the conditions.

How does a secured loan work?

A secured loan is a loan that is secured by some assets. The asset is actually the security for the loan. Security is necessary because the amount in the case of a secured loan is usually high. The security helps the creditor to remain secured in the process of repaying the money owed. And that is why it is called a secured loan. Because of the fact that the creditor is secured, he or she may rest assured about the funds, even if the amount is huge. As a result, an interest rate for secured loans is much lower than for unsecured ones.

How does a personal loan work?

Personal loan is a loan granted directly to individuals for the purchase of consumer goods. Such loans are taken not only for long-term purchases of expensive goods (cars, furniture), but also for everyday products, such as cell home appliances or even food. It comes in the form of either the sale of goods with deferred payment or a bank loan for consumer purposes, including through credit cards. It charges a fairly high interest rate. Usually, personal loans are accompanied by additional fees and charges, which increase the real cost of credit and form the so-called hidden interest rate. This is why choosing a loan from one bank or another based on the advertised interest rate on the loan may not always be the best choice. In this case you should be guided by the calculation of the full cost of credit.

What is a non recourse loan?

A non recourse loan is a secured loan (in which the collateral is most often real estate) which has a very important feature. If the borrower fails to fulfill his obligations under the loan agreement, he is liable to the lender only to the extent of the collateral, even if its value is less than the amount of the borrower's obligations to the lender.

How much can i qualify for with a va loan?

The thing is, the Department of Veterans Affairs doesn't confirm the loan but makes specific requirements that appliers must follow to obtain the VA guarantee. One of those requirements strictly limits the amount you can loan based upon a formula called your 'debt to income ratio' or just 'debt ratio.' This parameter is a percent-denominated value which is calculated by dividing exact debt obligations by your monthly income.

How much is down payment for conventional loan?

The minimum amount of down payment for a conventional loan is 3% of the loan amount. However, as a rule, this figure is higher, because credit history and other factors are taken into account, which increase the risks for the lender and require appropriate compensation.

What is a loan assumption?

A loan assumption is the transfer of a borrower's rights and obligations under a loan agreement to another person or legal entity. In the case of a mortgage contract, the buyer of the real estate can replace the original borrower to the lender and act in his or her place under the loan agreement.

Loan default is a default on a loan agreement, i.e. failure to timely pay interest or principal on a debt obligation or under the terms of a bond issue agreement. Consequently, a person who defaults on a loan is considered a loan defaulter. Penalties for loan defaults are applied according to the type of loan and the specific terms of the contract.

What is a parent plus loan?

A Parent PLUS Loan is a federal loan program administered by The Federal Student Aid. Under this program, parents can take out loans to pay for their children's education. What makes these loans special is that they are unsubsidized and involve an origination fee.

What is a pay day lender?

A payday lender is a lending institution that specializes in reviewing applications and issuing payday loans. As a rule, we are talking about microfinance organizations that offer unsecured short-term loans at high interest rates.

What is a credit line loan?

A credit line loan is a method of lending in which a borrower is entitled to receive and use the funds within an allocated period of time, with a disbursement limit and/or a debt limit. The credit line agreement includes an obligation of the bank to provide a loan to the borrower within a certain period of time under agreed terms and conditions.

What is a personal unsecured loan?

A personal unsecured loan is a personal loan issued by a lender without any collateral from the borrower's side. Of course, unsecured loans are accompanied by an increased risk of the borrower's default, so the interest rate is much higher and the maximum loan amount is much lower than for secured loans.

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Fifth third bank auto loan fax number and other links


CFPB Takes Action Against Fifth Third Bank for Auto-Lending Discrimination and Illegal Credit Card Practices

WASHINGTON, D.C. – Today the Consumer Financial Protection Bureau (CFPB) announced two separate actions against Fifth Third Bank, for discriminatory auto loan pricing and for illegal credit card practices. The joint CFPB and Department of Justice (DOJ) auto-lending enforcement action requires Fifth Third to change its pricing and compensation system to minimize the risks of discrimination, and to pay $18 million to harmed African-American and Hispanic borrowers. The CFPB’s action against Fifth Third’s deceptive marketing of credit card add-on products requires the bank to provide an estimated $3 million in relief to eligible harmed consumers and pay a $500,000 penalty.

“We are committed to promoting fair and equal access to credit in the auto finance marketplace,” said CFPB Director Richard Cordray. “Fifth Third’s move to a new pricing and compensation system represents a significant step toward protecting consumers from discrimination. We are also obtaining millions of dollars in relief today for consumers affected by deceptive marketing of credit add-on products.”

“We commend Fifth Third for its commitment to treating all of its customers fairly without regard to race or national origin and its leadership in agreeing to impose lower caps on discretionary markups,” said Principal Deputy Assistant Attorney General Vanita Gupta, head of the Civil Rights Division. “This agreement shows that the indirect auto lending industry is moving toward a model of dealer compensation that fairly compensates dealers for their work related to loans, while limiting the dealer markup that leads to discriminatory pricing.”

“Consumers deserve a level playing field when they enter the marketplace, especially when financing an automobile,” said U.S. Attorney Carter M. Stewart of the Southern District of Ohio. “This settlement prevents discrimination in setting the price for auto loans.”

Fifth Third Bank is a regional bank and insured depository institution. It is headquartered in Cincinnati, Ohio, primarily serving states in the Midwest and Southeast. The bank operates approximately 1,300 branches in 12 states, offering financial services including credit cards, mortgages, home equity lines of credit, and auto loans.

Auto-Lending Enforcement Action

Auto loans are the third-largest source of outstanding household debt in the United States, after mortgages and student loans. When consumers finance automobile purchases from an auto dealership, the dealer often facilitates indirect financing through a third-party lender like Fifth Third, which is the ninth largest depository indirect auto lender in the United States.

As an indirect auto lender, Fifth Third sets a risk-based interest rate, or “buy rate,” that it conveys to auto dealers. The bank then allows auto dealers to charge a higher interest rate when they finalize the deal with the consumer. This is typically called “dealer markup.” Markups can generate compensation for dealers while giving them the discretion to charge consumers different rates regardless of consumer creditworthiness. Over the time period under review, Fifth Third permitted dealers to mark up consumers’ interest rates as much as 2.5 percent.

Today’s enforcement action is the result of a CFPB examination that began in January 2013. The examination evaluated Fifth Third’s indirect auto-lending program for compliance with the Equal Credit Opportunity Act, which prohibits creditors from discriminating against loan applicants in credit transactions on the basis of characteristics such as race and national origin. The CFPB and DOJ’s joint investigation concluded that Fifth Third’s policies:

  • Resulted in minority borrowers paying higher dealer markups: Fifth Third violated the Equal Credit Opportunity Act by charging African-American and Hispanic borrowers higher dealer markups for their auto loans than non-Hispanic white borrowers. These markups were without regard to the creditworthiness of the borrowers.
  • Injured thousands of minority borrowers: Fifth Third’s illegal discriminatory pricing and compensation structure meant thousands of minority borrowers from January 2010 through September 2015 were charged, on average, over $200 more for their auto loans.

Auto Lending Enforcement Action

The Dodd-Frank Wall Street Reform and Consumer Protection Act and federal fair lending laws authorize the CFPB and DOJ to take action against creditors engaging in illegal discrimination. The CFPB’s order was filed today as an administrative action, and DOJ’s proposed order was filed in the U.S. District Court for the Southern District of Ohio. The measures provided in the orders will help ensure that illegal discrimination does not increase the cost of auto loans for consumers on the basis of race and national origin. Under the CFPB order, Fifth Third must:

  • Substantially reduce or eliminate entirely dealer discretion: Fifth Third will reduce dealer discretion to mark up the interest rate to only 1.25 percent above the buy rate for auto loans with terms of 5 years or less, and 1 percent for auto loans with longer terms. Fifth Third also has the option under the order to move to non-discretionary dealer compensation. The Bureau did not assess penalties against Fifth Third because of the proactive steps the company is taking that directly address the fair lending risk of discretionary pricing and compensation systems by substantially reducing or eliminating that discretion altogether.
  • Pay $18 million in damages for consumer harm: Fifth Third will pay $12 million into a settlement fund that will go to harmed African-American and Hispanic borrowers whose auto loans were financed by Fifth Third between January 2010 and September 2015. Based on a determination by the DOJ and the CFPB, Fifth Third will receive credit of between $5 million and $6 million for remediation it has already provided to harmed consumers whose auto loans were financed by Fifth Third from January 2010 through June 2015. Fifth Third will then pay any additional funds necessary into the settlement fund to bring its total payment to harmed consumers to $18 million.
  • Pay to hire a settlement administrator to distribute funds to victims: A settlement administrator will contact consumers, distribute the funds, and ensure that borrowers who were harmed receive compensation. The Bureau will provide contact information for the settlement administrator once that person is chosen to address questions that consumers may have about potential payments.

In March 2013, the CFPB issued a bulletin explaining that it would hold indirect auto lenders accountable for unlawful discriminatory pricing. The bulletin also made recommendations for how indirect auto lenders could ensure that they were operating in compliance with fair lending laws. In September 2014, the Bureau issued an edition of Supervisory Highlights that explained that the Bureau’s supervisory experience suggests that significantly limiting discretionary pricing adjustments may reduce or effectively eliminate pricing disparities. Substantial limits on discretionary pricing like those imposed by today’s order can address the type of fair lending risk identified in the CFPB’s bulletin and Supervisory Highlights.

Today’s auto lending action is part of a larger joint effort between the CFPB and DOJ to address discrimination in the indirect auto lending market. Most recently, in July 2015, the CFPB and DOJ took an action against American Honda Finance Corporation requiring Honda to pay $24 million in consumer restitution and take the same steps to substantially reduce or eliminate entirely dealer discretion.

The full text of the CFPB’s consent order in the auto lending matter is available at: 

The DOJ simultaneously filed a complaint and proposed consent order to settle the auto lending matter. The DOJ’s announcement is available at:

Credit Card Enforcement Action

The CFPB is also taking action today against Fifth Third for violations of the Dodd-Frank Act for deceptive acts or practices in the marketing and sales of its “Debt Protection” credit card add-on product. This is the 11th credit card add-on enforcement action the Bureau has taken against companies for illegal practices in the marketing or administration of add-on products and services.

From 2007 through February 2013, Fifth Third marketed and sold the product to its customers during telemarketing calls and online. The product promised to allow enrolled cardholders to request the cancellation of credit card payments if they experienced certain hardships such as job loss, disability, and hospitalization. Depending on the version of the product, consumers who enrolled were charged a monthly fee of either 0.81 percent or 0.89 percent of their card balance. In September 2012, Fifth Third ceased telemarketing the product and ceased all other enrollments in February 2013.

The Bureau found that Fifth Third’s telemarketers deceptively marketed the add-on product during calls. For example, telemarketers did not tell some cardholders that by agreeing to receive information about the product, they were being enrolled and would be charged a fee. In addition, from December 2011 through September 2012, Fifth Third sent cardholders product “fulfillment kits” that contained incorrect descriptions of the product’s cost, benefits, exclusions, terms, and conditions. Among other things, Fifth Third’s illegal practices included: misrepresenting costs and fees for coverage; misrepresenting or omitting information about eligibility for coverage; and illegal practices in the enrollment process.

The CFPB’s order was filed today as an administrative action. The CFPB’s order requires that Fifth Third provide $3 million in relief to roughly 24,500 customers, cease engaging in illegal practices, and pay a $500,000 penalty to the CFPB civil penalty fund.

The full text of the CFPB’s consent order in the credit card add-on matter is available at:

For auto loan or credit card questions or to submit a complaint, consumers can contact the CFPB at (855) 411-2372 or visit


The Consumer Financial Protection Bureau (CFPB) is a 21st century agency that helps consumer finance markets work by making rules more effective, by consistently and fairly enforcing those rules, and by empowering consumers to take more control over their economic lives. For more information,


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Get answers to the most frequently asked mortgage-servicing questions.

To enroll in our online and mobile banking service, follow these steps.

Online banking steps:

  1. Go to the enrollment page.
  2. Identify your account as Personal and select I have a different account.
  3. Select Mortgage, installment loan or lease, and provide your account number, last 4 digits of your Social Security number, and ZIP code.
  4. Set up your username and password.
  5. Enter your email address and select Continue to set up your ID Shield questions and image.
  6. Select Finish, and you’re all set.

Mobile banking steps:

  1. Go to the Get the Mobile App page.
  2. Enter your mobile phone number and we'll text you a link to download the app to your device.
  3. Follow the steps to download the app and complete enrollment. Note: you will need your account number to complete the process.

You can view your mortgage documents online by either logging into online banking or the U.S. Bank Mobile App.

Online banking steps:

  1. Log in to your account.
  2. Select My Documents on the dashboard.
  3. Choose the type of document you want to view – statements, letters & notices or tax documents.
  4. To see older documents, select View more.
  5. Use the Search function to find your documents easily.

Mobile app steps:

  1. From the main menu, choose Statements & docs.
  2. Choose the type of document you want to view – statements, letters & notices or tax documents.
  3. Select the account for which you wish to review documents.
  4. Use the Search function to find your documents easily.

You can easily set up paperless preferences for your mortgage account from online banking or the U.S. Bank Mobile App.

Online banking steps:

  1. From the My Accounts page, select My Documents.
  2. Select Paperless Preferences for some or all of your eligible accounts. Even when you choose paperless for escrow analysis statements and tax documents, you’ll still receive paper copies in the mail.
  3. Select Save.

Mobile app steps:

  1. From the main menu, choose Statements & docs.
  2. Select Paperless Preferences.
  3. Select Go paperless for all accounts or check Mortgage accounts.
  4. Select Save.

It takes one full statement period for the change to take effect and fees may apply for paper statements.

To view the amortization schedule online:

  1. Log in to online banking and select the mortgage loan.
  2. Once you’re on the Mortgage site, select My Loan at the top of the page.
  3. View your Amortization Schedule in the dashboard.
  4. Select More Details to view the monthly breakdown.
  5. Select Download PDF for a copy of your amortization schedule.

We want to ensure that we verify and give you the most accurate payoff statement available. To be able to provide this to you, contact us at 800-365-7772 or visit your local U.S. Bank branch.

You can also schedule an appointment with one of our bankers. To learn more, visit Estimated wait time.

Customer Service

By phone:


By email:

[email protected]

By mail:

U.S. Bank Home Mortgage
Attn: Customer Service Research
PO Box 21948
Eagan, MN 55121

Note: Please do not send correspondence with your monthly mortgage payment.

To notify U.S. Bank if contact information changes:

By mail:
Fill out the Personal Contact Information form on the back of your mortgage statement and return it to us.

By online:
Update your contact information under “My Profile” in Online Banking.

Loan Counseling


Mortgage Assistance Point Hotline


Property Loss Insurance Center


To set marketing preferences:


You can also adjust your email and phone marketing preferences by logging in to Online Banking and choosing “My Profile.” Then select “Edit” next to your phone number or email and select your preference.

To resolve an error, make a complaint or submit a credit report dispute:

By mail:
U.S. Bank
Attn: Escalation Center
PO Box 21977 Eagan, MN 55121

To initiate Servicemembers Civil Relief Act (SCRA) or change active duty period:

By fax:

By mail:
SCRA Review Team
PO Box 6060
Newport Beach, CA 92658-9880

Payments & payment assistance

If you're struggling to make your mortgage payment, we can help.

To get started, select Mortgage assistance from your mortgage account to let us know your current hardship status and how you’d like to proceed with your monthly payments.

If you have two or more mortgage accounts, log in to each mortgage account to request assistance. For home equity line of credit (HELOC), call us at 855-698-7627.

To pay your monthly mortgage amount, you could use one of the following methods:


Autopay is a convenient way of making your monthly mortgage payments. Once set up, your payments will be automatically deducted every month from your checking or savings account on the date that you choose.

To enroll, log in to online banking and select View, pay & manage from your mortgage account dashboard. Select Enroll in Autopay and provide the requested information. New loans may require up to 30 days before this option is available.

You’ll be notified when the first payment is drawn. If your debit lands on a holiday or weekend, we’ll credit your loan the following business day. Otherwise, payments are posted the same day.

For assistance from a customer service representative, call Monday-Friday from 7 a.m. to 8 p.m. CT and Saturday from 8 a.m. to 2 p.m. CT.

Pay by phone

You could choose to make your monthly mortgage payment by phone either through our automated voice response system or with the help of a customer service representative. For payments made by phone, we credit the payment the same day (the next day if made on a weekend or holiday).

Call 800-365-7772 to make a payment by phone using our automated voice response system. Provide your checking or savings account number and your bank’s routing number, when asked. Your mortgage payment will be electronically drafted from your loan the same day.

Pay by mail

If you choose to pay your monthly mortgage amount by mail, U.S. Bank Home Mortgage will send you a monthly billing statement with a payment slip. Detach the payment slip and mail it back with your payment in the enclosed envelope. Include your mortgage loan number on your check.

For overnight deliveries, please send your payment to:

U.S. Bank Home Mortgage
ATTN: Payment Processing
4801 Frederica Street
Owensboro, KY 42301

Please note, we’ll apply your payment on the day it is received. We do not consider the postmark date and we do not adjust for mail delays. Therefore, please allow at least seven business days for mailing. Allow ten or more days during holidays and other high-volume mailing times such as tax season.

For a hassle-free payment method, choose autopay. It’s easy to set up and you could schedule automatic payments without worrying about any checks, stamps or mailing delays.

Branch payments

You can also make your mortgage payments at any U.S Bank branch. For better service at the branch, please have your billing statement available when making a payment.

We generally credit any payments made at the branch the same day. However, some branches convert their systems to begin processes for the next day earlier than online, typically around 4 p.m. local time. Branches post any payment made after their conversion time the following business day. Also, some branches do not have the capability of posting a mortgage payment directly. These branches must forward payments to mortgage servicing. These payments may also post the following business day. If your payment will not be posted until the following business day, we will indicate as much on your receipt.

Visit Find a U.S. Bank branch & ATM to locate a U.S. Bank branch near you to make a mortgage payment.

Your payment may have changed for several reasons, including:

  • Escrow – If your account is escrowed, then your monthly payment may change to reflect increases or decreases in your taxes and/or insurance.
  • Adjustable-rate mortgage (ARM) – If you have an ARM, the interest rate charged on your mortgage may increase or decrease at a specific time and periodically as agreed upon at the inception of your loan.
  • Interest-only mortgage – An interest-only mortgage allows the borrower to only pay interest on the loan for a preset, very specific amount of time. Once that time has elapsed, the borrower will be responsible for making full payments, including principal.
  • Buy-down clause – If the terms of your mortgage include a buy-down clause for a specific period of time where the interest rate is subsidized by a third party, your payment could change. Over time your payments adjust so that you pay an increasing percentage of the original interest rate as defined in your note.

If you pay your monthly mortgage through bill pay, you’ll need to update your financial institution on the new monthly payment amount to be debited from your checking or savings account.

You could also enroll in autopay without having to worry to adjust the mortgage payment amount. It’s easy to set up and hassle free.

To enroll, log in to online banking and select View, pay & manage from your mortgage account dashboard. Select Enroll in Autopay and provide the requested information. New loans may require up to 30 days before this option is available.

You’ll be notified when the first payment is drawn. If your debit lands on a holiday or weekend, we’ll credit your loan the following business day. Otherwise, payments are posted the same day.

U.S. Bank does not accept bi-weekly payments. However, you can make additional payments at any time once the monthly payment due is satisfied.

Escrow minimum balance is the minimum amount you need to maintain in your account to cover any unexpected tax and/or insurance increase. The minimum balance varies by state, but it is calculated to be not more than two months of escrow payments.

No, not all mortgage loans require an escrow account. To see if your loan qualifies for an escrow removal, contact our customer service center at 800-365-7772.

If you’re planning to change your insurance company, confirm that there won’t be any lapse in the coverage. You must maintain continuous insurance coverage throughout the life of your loan. You also need to provide a notice of the change at least 30 days before the current policy expiration date. You may send the check from your old insurance company to the address below:

U.S. Bank National Association
Its Successors and/or Assigns
C/O U.S. Bank Home Mortgage
PO Box 961045
Fort Worth, TX 76161-0045

Also, you can upload your new insurance policy to

If you receive a check from your old insurance company, you should send the check to us to deposit to your escrow account. This will help to avoid any escrow shortage from paying more than one insurance premium during your annual policy period. You'll receive a refund if there is a surplus in your escrow amount.

You can send the check from your old insurance company to the address below:

U.S. Bank National Association
Its Successors and/or Assigns
C/O U.S. Bank Home Mortgage
PO Box 961045
Fort Worth, TX 76161-0045

If you are sending us funds that you already deposited into your bank account, please make your check payable to U.S. Bank and send it to the address below:

U.S. Bank Home Mortgage
PO Box 790415
St. Louis, MO 63179

For escrow-related payments, you can either:

  • Remit a check with the mortgage coupon that is provided with the billing statement. The additional amount included for escrow should be clearly written in the field for “Additional Escrow”
  • Make a payment via or the U.S. Bank Mobile App.

If your property is damaged, please contact your insurance company and file a claim with them. Once you have the estimate from your insurance company, contact us at 855-815-8894 to start the claim process. We’ll give you step-by-step instructions based on the size of your claim. We’ll also work with you to get your claim check endorsed and, if needed, deposited into an escrow account to disburse funds as repairs occur.

Tax amounts may change due to the tax rate established by your taxing authority, as well as the taxable value of your property.

We’ll pay your property taxes if you have a U.S. Bank mortgage loan with an escrow account. If you are in receipt of a regular tax bill, it’s not necessary to contact us as we’ll make the payment from your escrow account by the stated due date.

However, if you have a non-escrowed account, you are responsible for payment of your taxes. If you are unable to pay your taxes, contact us at 800-365-7772 for your escrow initiation options. Please be advised that if payment is not made by the tax due date, U.S. Bank Home Mortgage may pay and establish an escrow account to protect our interest in the collateral.

If your taxing authority sends a delinquent, supplemental, corrected, added or interim tax bill, and you want us to make your payment from escrow, send it to the contact information below:

U.S. Bank
PO Box 21948
Eagan, MN 55121-4201

Please be advised, payment of this bill may cause a shortage in your escrow account. Some taxing authorities offer “early pay” discounts. If you qualify for one of these discounts, U.S. Bank will always pay your taxes to take advantage of these discount dates.


Contact Fifth Third Bank Customer Service

Fifth Third Bank Phone Numbers and Emails

Toll-Free Number:

  • (800) 972-3030

    Call Center

Customer Service:

  • (800) 972-3030

    Call Center

  • (866) 351-5353

    Home Loan or Refinance

  • (513) 579-5353


  • (800) 782-0279

    Lost or Stolen Bank Card

  • (800) 546-7068


  • (800) 676-5869
  • (239) 225-2059
  • (615) 687-3180
  • (312) 704-4293
  • (317) 383-2491
  • (859) 455-5256
  • (502) 562-5584
  • (313) 230-9714
  • (616) 653-5332
  • (704) 688-4528
  • (513) 534-7037
  • (937) 227-6657
  • (216) 274-5302
  • (614) 744-5315

Report Fraud:

  • (513) 900-3080

    Toll-Free International

Business Customer Service:

  • (866) 475-0729


  • (877) 534-2264

    Existing customers

  • (866) 531-4249

    To open a new account

Fifth Third Bank Emails:

Investors/ Franchising

Jobs/ Career

[email protected]

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Fifth Third Bank Contact Information

Fifth Third Bank Website:

Fifth Third Bank Online Chat:

Corporate Office Address:

Fifth Third Bank

Fifth Third Center


United States

Other Info (opening hours):


Monday - Friday: 7 a.m.–8 p.m. (ET)

Saturday - Sunday: 8:30 a.m.– 5 p.m. (ET)

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Fifth Third Bank Rating Based on 294 Reviews

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Summary of Fifth Third Bank Customer Service Calls


04:34 AVG CALL


Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Fifth Third Bank Customer Service?

Account Question:

  • “Acct balance”
  • “Re open account”
  • “Not my acct Fraud”

Payments and Charges Question:

  • “Dispute transaction”
  • “My debit card has a hold”
  • “Dispute payment”

Cards Question:

  • “Card balance”
  • “My card got taken off my account”
  • “Lost card”

Request for Information Question:

  • “Need help resitting my pass word”
  • “Money concerns”
  • “Verification of funds”

Product/ Service Question:

  • “Auto loan”
  • “Home loan”
  • “Need phone number to chamge benificary on life insurance”

Employment Question:

  • “Payoff”
  • “I want to send the check pay off the house . Can u give me the address mail box so i can send the check there . Thanks”
  • “Car payoff”

Shipping and Delivery Question:

  • “Didn't get my ssi today want to know whats going on”
  • “Where is my debit card”
  • “Where is my deposit”

Staff Question:

  • “Customer service”

Return/ Replace Question:

  • “Replace card”
  • “Change authorized user”
  • “Change address”

Refund Question:

  • “Are you accepting expired DL/exp date 5/11/21 waiting for birth certificate. Needto cash refund check from American Express”
  • “To see if my refund was returned for a rental car”

Activation/ Cancellation Question:

  • “Need to cancel my transactions”

Other Question:

  • “Wired annuity”
  • “Mortgage information”
  • “Gap de mi auto”


Fifth Third Bank Privacy Policy

As security challenges evolve, The company is here to ensure that the information The User of company services entrust with remains safe. Stop by this page anytime for the latest news and tips on data security. Avoid the bait. Fraud can come in many forms. Take a look at the details below. By knowing how these schemes work, The client of the Fifth Third Bank is in a better position to protect The User in case a criminal tries to commit fraud against The Customer In this scheme, the fraudster will ask for payment information and may even "take over" The User's computer to fix the malware problem. In reality, the criminal is accessing The User's account information, opening the door for theft in the form of counterfeit checks, ACH transactions and more. In this case, participants provide their online banking login credentials or debit card information. Shortly after that, big deposits are made into their account—in the form of counterfeit checks.

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Top Fifth Third Bank Services

Loan, Banking Service, Customer Care

Top Fifth Third Bank Products

Account, Checking Account, Deposit

Fifth Third Bank Pros and Cons

Pros: Customer service, Nice people at local branch, That i stood my ground, Tellers are nice, Nada

Cons: Awful customer service, Fees, Dont value their customers like they should, Communication, Your transfer process


Fifth Third Bank is financial services company. Fifth Third Bank provides a diverse range of financial services and products such as personal banking, business banking, commercial banking; checking accounts, saving accounts, CDs; a number of various loan programs, residential loans, equity lines, equity loans, auto financing, student loans; originating, processing and servicing of credit cards, debit cards; investment plans and management and wealth management. Besides, the bank provides a number of online services that include Internet Banking and Bill Payment System.

The tagline of Fifth Third Bank is: "The things we do for dreams."

Fifth Third Bank reviews and complaints

Fifth Third Bank is ranked 138 out of 778 in Banks category

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