spectrum tv pay my bill

All Charter, Time Warner Cable, and Bright House customers will see their monthly bills switch to the Spectrum name and logo. Was paying about $35 before, and they increased it to about $38. To their credit, they've upgraded my old pokey 3 Mbps speed to a much more. In case you weren't aware, yes, you can negotiate your internet bill (and cable, but that's another story). This Reddit user, Snowypotato. spectrum tv pay my bill

Spectrum tv pay my bill -

Spectrum (TV service)

Brand of Charter Communications used to market communications services

For the defunct Chicago, Illinois television subscription service, see Spectrum (TV channel).

Spectrum is a trade name of Charter Communications, used to market consumer and commercial cable television, internet, telephone, and wireless services provided by the company.

The brand was first introduced in 2014; prior to that, these services were marketed primarily under the Charter name. Following the acquisitions of Time Warner Cable and Bright House Networks by Charter, these operations also assumed the Spectrum brand.

Cable television[edit]

Spectrum TV offers cable television service in three tiers:

Spectrum TV Choice: includes the major local broadcast channels and allows a choice of 10 (out of 72) additional cable channels to create a customized channel lineup for $34.99/month ($24.99/month for new customers). Premium movie channels can be added for an additional fee.

Spectrum TV Stream: offers a set lineup of 25 cable channels plus the major local broadcast channels for $34.99. News, sports, and premium movie channels can be added for an additional fee.

Spectrum TV Essentials: offers a set lineup of 62 cable channels (but no local broadcast or sports channels) for $19.99/month.

The TV Stream and TV Essentials options require Spectrum Internet service and must be used with Spectrum's apps for either Roku, Apple TV, Xbox One, Samsung Smart TVs, internet browser, or iOS or Android devices. The TV Choice option can be used with either the Spectrum apps or with traditional cable boxes or CableCARD devices.

Though legacy Time Warner Cable systems often have had the same channel map across most of their service territory since the early 2010s (with standard definition networks from channels 1-999 and HD networks on channels 1001 and above and certain channel groups per group of 100 channels), legacy Charter systems often do not, and in both cases, channel maps have changed as networks have been added and subtracted over the years and due to regional or local differences emphasizing certain networks over others; often, pre-digital cable systems have retained the same channel map below channel 100 since the mid-90s to avert customer complaints about changes as channel drift sets in across individual networks. Currently, the only universal channel numbers across all legacy Time Warner and Charter systems are channel 1 for the local Spectrum News channel, channel 999 for video on demand access, and channel 2495 to add new premium services.

Original programming[edit]

Further information: List of Spectrum original programming

On June 26, 2018, it was announced that Charter Communications had given L.A.'s Finest a series order for a first season consisting of thirteen episodes.[1] The series premiered as the cable service's first original series on May 13, 2019, marking Charter's first foray into original programming.[2]

In August, Curfew[3] and E Is for Edie[4] received pickups. On March 6, 2019, the service picked up a 12-episode eighth season of the 1992-1999 NBC sitcom Mad About You which premiered six of the episodes on November 20, 2019.[5][6]

On June 11, 2019, it was announced that a series titled Paradise Lost received a pickup.[7] On February 19, 2020, it was announced that the series would premiere on April 13, 2020.[8]

On June 26, 2019, it was announced that the DirecTV Latin America original series Todo por el juego (Everything for the Game), would premiere on Spectrum Originals on July 15, 2019. The original series would be offered, along with an English dubbed version entitled Side Games.[9]

On January 18, 2020, it was announced that Manhunt: Unabomber would return as Manhunt: Deadly Games and premiere on February 3.[10]

On February 13, 2020, it was announced that the Sky One series Temple would premiere on March 9, 2020.[11]

Spectrum Latino Plans[edit]

Spectrum also offers its TV tiers with Spanish channel lineup (Up to 75 Channels).

PlanChannels
Mi Plan Latino TV140+
Mi Plan Latino TV Silver200+
Mi Plan Latino TV Gold250

Internet service[edit]

History[edit]

Road Runner's official logo.

Time Warner Cable first launched what would become Road Runner with a 1995 market test in Elmira, New York, under the banner Southern Tier On-Line Community.[12][13] Later it became known as LineRunner[14] (a moniker subsequently employed by VoIP service), before Time Warner Cable adopted the Road Runner brand name.

Road Runner High Speed Online employed the Road Runner character from the Road Runner/Wile E. Coyote cartoons distributed by Warner Bros. Pictures as its mascot and brand name. However, in 2012, it was rebranded as simply Time Warner Cable Internet, dropping the Road Runner branding that Time Warner Cable had to license from the now-unaffiliated Warner Bros.[15] With Charter's acquisition of Time Warner Cable in May 2016, the service was rebranded as "Spectrum Internet" on September 20, 2016.

Tier service[edit]

With the completion of DOCSIS 3.0 rollout in 2012,[16] Time Warner Cable Internet has standardized the Internet tiered service data rates across most of its franchises, although some minor regional variations might still exist. The maximum advertised speeds[17] for these services are:

  • Everyday Low Price: 3 Mbit/s / 1 Mbit/s
  • Basic: 10 Mbit/s / 1 Mbit/s
  • Extreme: 50 Mbit/s / 5 Mbit/s
  • Ultimate 100: 100 Mbit/s / 20 Mbit/s or 100 Mbit/s / 5 Mbit/s
  • Ultimate 200: 200 Mbit/s / 20 Mbit/s
  • Ultimate 300: 300 Mbit/s / 20 Mbit/s
  • Ultimate 400: 400 Mbit/s / 25 Mbit/s
  • Spectrum GIG: 940 Mbit/s / 35 Mbit/s

The tier was intended as a low-cost, low-speed (1 Mbit/s or less) cable Internet alternative to dial-up Internet service. The Lite tier was retired from Time Warner Cable's Internet lineup for a time, but in the summer of 2013 it returned to Time Warner Cable's Internet offerings. In late 2013, it was upgraded from 1.0 Mbit/s download to 2.0 Mbit/s and rebranded as Everyday Low Price.[18]

The Standard service tier was Time Warner Cable's base package. At 3.0 Mbit/s download, it was the only speed offered when the Road Runner service was created. It was upgraded to 4.0 Mbit/s later on, then to 5.0 Mbit/s in 2005,[19] 7.0 Mbit/s in 2009, 10.0 Mbit/s in 2011,[20] and 15.0 Mbit/s in 2012.[21] The pricing for the Standard service started at $39.99/month, and gradually increased to $59.99/month as of 2016, although promotional and bundle pricing are available. The Standard tier as the base package was renamed to the Extreme tier under the TWC Maxx speed levels.

Premium was Road Runner's first foray into faster-tiered service levels, introduced in 2004 by Time Warner Cable.[22] It offered 6.0 Mbit/s download speeds, compared to the Standard speed of 4.0 Mbit/s. It was later increased to 8.0 Mbit/s in 2005, when the Standard speeds increased. The Premium tier was later renamed to Turbo, and the speeds it offered continued to increase, as the Standard speeds continued to increase. Turbo was also the first service tier to receive the PowerBoost technology. Turbo Plus was a previously offered tier that was at a faster speed tier than Turbo, but slower than the future DOCSIS 3.0-based tiers. As Extreme and Ultimate tiers became available, the Turbo Plus name was retired.

The Extreme and Ultimate service tier offerings were created in 2009 at 30 Mbit/s and 50 Mbit/s download, respectively, and gradually became available in all markets over several years as Time Warner Cable rolled out DOCSIS 3.0 upgrades nationwide.[23] In late 2013, the Ultimate tier was extended to include Ultimate 75 and Ultimate 100.[18]

PowerBoost[edit]

PowerBoost was a technology licensed from Comcast that allowed Road Runner customers to temporarily experience download speeds significantly faster than their current speed at no extra cost. PowerBoost was launched in New York City in 2008,[24] and eventually was rolled out nationwide. PowerBoost was first included only with Turbo service, but eventually was extended to Standard service also in 2009.[25] As of 2012, Time Warner Cable Internet's service offerings no longer make any mention of PowerBoost,[17] though it may still be available with some service tiers on a regional basis. Time Warner Cable does not support PowerBoost on DOCSIS 3.0.[26]

As of August 7, 2013, Time Warner Cable appears to have discontinued the PowerBoost feature as it upgrades more customers to DOCSIS 3.0 cable modems. To compensate for the reduction in average Internet speeds caused by the abandonment of PowerBoost, Time Warner Cable increased Internet speeds across the Standard or higher tiers of service by 10%, though it has yet to officially advertise these speed increases.[27]

Modem rental[edit]

Time Warner Cable Internet previously provided the cable modem and modem maintenance to its subscribers as part of their service fee. Beginning in late 2012, they began charging a modem rental fee of $3.95/month for this service. Alternatively, subscribers can buy their own approved modem.[28]

In August 2013, Time Warner Cable raised the modem rental fee to $5.99/month.[29]

In January 2015, Time Warner Cable once again raised their modem rental fee, to $8.00/month. That represents a 100% increase in just over two years, from late 2012 when they created a billing line item for company-owned Internet modems.[30] In April 2016, Time Warner Cable once again raised the modem rental fee, to $10.00/month.

Spectrum internet plans do not charge a separate modem rental fee, but do charge a $5/month Wi-Fi fee for modems/gateways that have built-in Wi-Fi capabilities, or for a stand-alone router.

Bandwidth caps[edit]

Despite raising prices of its Internet service within the previous year, Time Warner Cable announced in February 2009 that it would expand its bandwidth caps and overage fees into four additional markets by the end of the year.

On April 1, 2009, the cities to have metered billing were announced. In addition to Beaumont, Texas, the cities would be Rochester, New York; Austin, Texas; San Antonio, Texas; and Greensboro, North Carolina.

These metered based billing plans were canceled according to Time Warner Cable "due to customer misunderstanding".

Caps would range from 5 GB to 100 GB with no unlimited option. The bandwidth will include downloads and uploads. If a user goes over, they will be charged $1 per additional gigabyte. Time Warner Cable announced they would provide a meter for users to monitor their usage. The new plan was set to begin in the summer of 2009, however due to protests they had decided against the bandwidth caps. Currently, users have unlimited bandwidth usage given that it does not exceed the predetermined data service maximum as given in the "master agreement".[31] Time Warner Cable would have offered unlimited data for $150/month had the plan continued.[32]

Glenn Britt (1949–2014),[33][34]CEO from 2001 until December 2013, justified the new billing plans by claiming that the infrastructures had to be continuously upgraded and users would pay for how much they use. In February 2015, a Huffington Post article alleges a 97% profit margin on Time Warner Cable's Internet service.[35]

Facebook groups have been created in protest in addition to an online petition and a Web site dedicated to stop the movement.[36] Other Web sites have been recently following the Time Warner Cable cap plans that were already following broadband Internet providers metering and capping plans.[37][38]

U.S. Senator Chuck Schumer and Congressman Eric Massa, both of whom represent portions of the Rochester, New York market that would be affected by the changes, announced their opposition to the plan and even went as far as to threaten legislation to ban such a scheme. On April 16, 2009, Time Warner Cable abandoned the plan.[39]

As a condition of the merger with TWC, Spectrum agreed to not impose any bandwidth usage caps for seven years post-merger.[40]

Time Warner Cable Maxx[edit]

Ambox current red Americas.svg

This article needs to be updated. Please help update this article to reflect recent events or newly available information.(November 2018)

On January 30, 2014, Time Warner Cable announced its new TWC Maxx initiative in New York City and Los Angeles which substantially boosted service speeds at no additional cost compared to the existing speed tiers, with the highest speed tier tripling from 100 Mbit/s to 300 Mbit/s.[41]

As of mid 2016, TWC Maxx upgrades have been completed in New York City up the Hudson Valley, Los Angeles,[42] Austin, Kansas City, Dallas, San Antonio, Raleigh, Hawaii, and Charlotte. Rollouts of TWC Maxx were in progress in San Diego, Greensboro, and Wilmington and were completed in early 2016.[43]

After the TWC acquisition by Charter in June 2016, TWC Maxx upgrades have indefinitely been put on hold.[44]

Spectrum Internet[edit]

After its merger with TWC and Bright House Networks, Charter Spectrum offering broadband Internet plans across its entire service area. In December 2017, Charter began its rollout of DOCSIS 3.1,[45] initially in early TWC Maxx markets, which increased speeds and added a gigabit tier. As of April 2020, most of the Spectrum footprint has Spectrum Internet Gig available and starting base speeds depend by area which at one point will all be upgraded to 200/10 Mbit/s in the near future.

Landline telephone[edit]

Spectrum offers landline VOIP telephone service branded as Spectrum Voice; the service utilizes a telephone cable modem to provide the service, either alone or combined into a household's main cable modem box.

Mobile services[edit]

Road Runner Mobile (defunct)[edit]

In late 2009 after split off from Time Warner (now WarnerMedia), Time Warner Cable began reselling Clearwire mobile WiMAX service as Road Runner Mobile, bundled with the company's existing broadband, TV and VoIP services. In October 2009, the company indicated that they'd be launching their incarnation of the service starting December 1 in Raleigh, Durham, Cary, Chapel Hill, Charlotte and Greensboro, and later, Dallas, San Antonio, Austin, Honolulu, and Maui.[46] Pricing for the "up to 6 Mbit/s" service ranged from $39.95 a month to $79.95 a month depending on the chosen bundling options, and came in three flavors:

  • Road Runner Mobile 4G National Elite: gave customers unlimited access to both Time Warner Cable's 4G Mobile Network and Sprint's 3G EVDO network for $79.95 if the customer was a Roadrunner Standard or Turbo customer.
  • Road Runner Mobile 4G Elite: gave customers unlimited access to the Time Warner Cable 4G Mobile Network for $49.95 if already a Roadrunner Standard or Turbo customer.
  • Road Runner Mobile 4G Choice: gave customers access to the Time Warner Cable 4G Mobile Network for $39.95 if the customer was already bundling at least two Time Warner Cable services. The tier also capped usage at 250 MB per month.

Users received additional discounts if they were triple play customers.

As of late 2011, Time Warner Cable stopped signing up new Road Runner Mobile customers under resold Clearwire WiMAX service. Existing WiMAX customers could continue to use the service, but TWC began signing up new Road Runner Mobile customers under resold Verizon Wireless 4G LTE services. As of late 2012, however, all mention of Time Warner Cable-branded mobile broadband services have been removed from Time Warner Cable's website and most regional franchises, and eventually those customers were transitioned directly to Verizon.

Spectrum Mobile[edit]

On June 30, 2018, Charter launched Spectrum Mobile, a mobile virtual network operator service. Spectrum utilizes their service area's Wi-Fi network for extended network coverage, while Verizon Wireless provides the network Spectrum Mobile utilizes for mobile service. The service costs $45 for unlimited mobile data, or $14 per gigabyte of mobile data (along with traditional device purchase/financing options), and requires a Spectrum internet subscription.[47][48][49]

Controversy[edit]

Spectrum Strike[edit]

Main article: Spectrum Strike

On May 23, 2017,[50] about 1,800 Spectrum workers went on strike in New York City, following the company's efforts to take control of workers health insurance and pension plans.[51] The strike, which remains ongoing as of October 2021,[52] is currently the longest strike in United States history.[51] Spectrum has refused to negotiate with the workers' union, the International Brotherhood of Electrical Workers (IBEW) Local 3, instead, hiring a large temporary workforce of strikebreakers, and attempted to launch a vote to decertify IBEW Local 3.[50][51] Spectrum's efforts to decertify the union has faced legal challenge, including a March 2020 decision by the National Labor Relations Board, which found "a serious and substantial issue" regarding Spectrum's efforts to decertify the union.[53]

New York State[edit]

In 2018 Charter agreed to a $174 million fine with the state of New York, in lieu of the state completely revoking its franchise to operate throughout the state, which would have inconvenienced much of the state's residential and commercial operations. According to New York State, Charter failed to roll out high-speed internet services to more homes as was promised in their agreement to merge with Time Warner Cable.[54][55]

References[edit]

  1. ^Andreeva, Nellie (June 26, 2018). "'L.A.'s Finest': Charter Communications Gives Series Order To 'Bad Boys' Offshoot". Deadline Hollywood. Retrieved July 8, 2018.
  2. ^Petski, Denise (February 7, 2019). "'L.A.'s Finest' Sets Premiere Date & Unveils First Trailer". Deadline Hollywood. Retrieved March 6, 2019.
  3. ^White, Peter (August 28, 2018). "'The O.C's Adam Brody Joins Sky's 'Fast & The Furious'-Style Drama 'Curfew'; Strikes U.S. Deal With Charter". Deadline Hollywood. Retrieved February 16, 2019.
  4. ^Otterson, Joe (August 30, 2018). "Charter Picks Up Dark Comedy 'E Is for Edie' From Jeanie Bergen (EXCLUSIVE)". Variety. Retrieved February 16, 2019.
  5. ^Ausiello, Michael (March 6, 2019). "Mad About You Revival With Paul Reiser and Helen Hunt (Finally) Finds a Home". TVLine.
  6. ^"Spectrum Originals Limited Event Reunion Series "Mad About You" Produced by Sony Pictures Television to Debut November 20". The Futon Critic. September 5, 2019.
  7. ^"Spectrum Originals and Paramount Network Announce Pick-Up and Cast of "Paradise Lost"". The Futon Critic. June 11, 2019.
  8. ^"Spectrum Originals to Premiere Southern Gothic Mystery Series "Paradise Lost" on Monday, April 13". The Futon Critic. February 19, 2020.
  9. ^""Todo por el juego," The Mediapro Studio Series, Will Be Broadcast in the United States". The Futon Critic. June 26, 2019.
  10. ^"Spectrum Originals Anthology Series "Manhunt: Deadly Games" Produced by Lionsgate Television to Debut February 3". The Futon Critic. January 18, 2020.
  11. ^"Spectrum Originals Debuts Thriller Crime Drama "Temple" on Monday, March 9". The Futon Critic. February 13, 2020.
  12. ^"Cable World, March 10, 2003". Findarticles.com. March 10, 2003. Archived from the original on August 9, 2011. Retrieved July 16, 2012.
  13. ^Woroch, Glenn (February 1996). Turning the Cables: Economic and Strategic Analysis of Cable Entry into Telecommunications(PDF). Consortium for Research on Telecommunications Policy. p. 27.
  14. ^"Time-Warner Announces High Speed Data Services". Listserv.buffalo.edu. Retrieved July 16, 2012.[dead link]
  15. ^"Time Warner Cable Kills the Roadrunner". DSLReports.com. May 15, 2012. Retrieved October 26, 2012.
  16. ^"Digging Deeper Into Time Warner Cable's 2011 Results and What Is Coming in 2012". Stop the Cap!. February 1, 2012. Retrieved October 26, 2012.
  17. ^ ab"Internet Plans & Packages". Time WarnerCable.com. Archived from the original on October 25, 2012. Retrieved October 26, 2012.
  18. ^ ab"Get The Download On TWC's Internet Speed Upgrade". Time Warner Cable. October 28, 2013. Retrieved October 30, 2013.
  19. ^"RoadRunner to Get Faster in January". Retrieved December 4, 2013.
  20. ^"Time Warner boosts standard Internet speed for free". Retrieved December 4, 2013.
  21. ^"Time Warner Cable boosts Internet speeds by 50% for 'standard' service". Retrieved December 4, 2013.
  22. ^"Followup: Road Runner now has tiered services". Retrieved May 21, 2014.
  23. ^"TIME WARNER CABLE LAUNCHES ITS FASTEST INTERNET YET IN NEW YORK CITY WITH TIME WARNER CABLE WIDEBAND INTERNET & BUSINESS CLASS WIDEBAND INTERNET". Time Warner Cable. September 24, 2009. Archived from the original on February 4, 2013. Retrieved October 26, 2012.
  24. ^"POWERBOOST™ LAUNCHES IN NYC". Time Warner Cable. June 27, 2008. Archived from the original on February 4, 2013. Retrieved October 26, 2012.
  25. ^"Powerboost Being Deployed At No Charge to All Standard Service Road Runner Customers". Stop the Cap!. April 29, 2009. Retrieved October 26, 2012.
  26. ^"[TWC] No more powerboost?". DSLReport. September 6, 2012. Retrieved October 30, 2012.
  27. ^"Time Warner Cable Quietly Delivers Nationwide Incremental Internet Speed Upgrade". August 7, 2013.
  28. ^Chen, Brian X. (October 2, 2012). "Time Warner Cable to Charge Modem Rental Fee". The New York Times. Retrieved October 26, 2012.
  29. ^"Time Warner raising cable modem fees more than 50 percent". The Buffalo News.
  30. ^"Comcast and Time Warner Cable hike modem fees as much as 33%. Time to buy your own". CNN. January 2, 2015.
  31. ^"Time Warner Cable Business Class Terms and Conditions". Archived from the original on February 14, 2014.
  32. ^Eddy, Nathan. "Time Warner to Offer Unlimited Bandwidth for $150 a Month". eWeek. April 10, 2009. Retrieved on May 5, 2009.
  33. ^"Glenn Britt timeline"(PDF). Archived from the original(PDF) on 2016-01-13.
  34. ^Henry, David; Sherman, Alex (June 11, 2014). "Glenn Britt, Who Raised Time Warner Cable Shares, Dies at 65". Bloomberg News. Bloomberg L.P. Retrieved September 6, 2014.
  35. ^"Time Warner Cable's 97 Percent Profit Margin on High-Speed Internet Service Exposed". Huffington Post. February 2, 2015.
  36. ^"Stoptwc.info". Stoptwc.info. April 16, 2009. Archived from the original on February 1, 2015. Retrieved July 16, 2012.
  37. ^"Stopthecap.com". Stopthecap.com. Retrieved July 16, 2012.
  38. ^"Meterthis.net". Meterthis.net. Archived from the original on 2013-01-21. Retrieved July 16, 2012.
  39. ^Stiehl, Renata. Time Warner Cable to Shelve Consumption Billing"Archived June 11, 2009, at the Wayback Machine. WENY-TV. April 16, 2009. Retrieved on May 5, 2009.
  40. ^"FCC To Approve Charter Merger, Conditions Ban Caps For 7 Years". DSLReports. April 25, 2016. Retrieved January 22, 2018.
  41. ^"Get the Details on TWC's Plan to Transform TV & Internet Experience". January 30, 2014. Retrieved April 8, 2015.
  42. ^"Time Warner Cable Completes "TWC MAXX" Rollout in Los Angeles and New York City". Archived from the original on April 11, 2015. Retrieved April 8, 2015.
  43. ^"TWC Maxx Expands Rollout in 2015". Retrieved July 14, 2015.
  44. ^"Charter Indefinitely Suspends Time Warner Cable Maxx Upgrades Pending 'Review'". Retrieved October 13, 2016.
  45. ^"Charter reportedly set to announce 1-gig DOCSIS 3.1 rollouts in 7 cities". FierceCable. December 18, 2017. Retrieved January 22, 2018.
  46. ^"DSLreports.com". DSLreports.com. November 24, 2009. Retrieved July 16, 2012.
  47. ^"Exclusive: Charter Wireless Launches June 30". DSLReports. May 4, 2018. Retrieved May 14, 2018.
  48. ^Castella, Sarah (2018-08-27). "Six Spectrum Issues and their Solutions". Seemit. Retrieved 2019-02-16.
  49. ^"Common FAQs on Spectrum Internet issues". BuyInternetCable. Retrieved 2020-06-01.
  50. ^ abBode, Karl (2021-04-15). "Striking Telecom Workers Are Building a Community-Owned ISP". Vice News. Retrieved 2021-10-26.
  51. ^ abcKhafagy, Amir (2020-05-28). "The Longest Strike In U.S. History Is Fighting To Survive Coronavirus". talkpoverty.org. Retrieved 2021-10-26.
  52. ^Fong, Laura (2021-10-23). "A cooperative effort to bridge the digital divide with low-cost WiFi". PBS NewsHour. Retrieved 2021-10-26.
  53. ^Wallender, Andrew (2020-03-19). "Striking Spectrum Workers Granted Review of Decertification (1)". Bloomberg Law. Retrieved 2021-10-26.
  54. ^Gartenberg, Chaim (2019-07-12). "Charter gets to stay in New York, reaches new deal with state to roll out internet service". The Verge. Retrieved 2020-10-12.
  55. ^"Charter settles New York internet suit with record fine and Spectrum refunds". VentureBeat. 2018-12-18. Retrieved 2020-10-12.

External links[edit]

Источник: https://en.wikipedia.org/wiki/Spectrum_(TV_service)

How to Cancel Spectrum in 5 Steps

Update (May 31th, 2017):Spectrum (Charter Communications) has acquired two additional telecommunications companies – Time Warner Cable and Bright House Networks. All three are now beginning to operate under the “Spectrum” name. All Charter, Time Warner Cable, and Bright House customers will see their monthly bills switch to the Spectrum name and logo.

1. Speak to Retention

Cancel Spectrum Retention

The first step is to call Spectrum’s retention department. The most direct phone number to reach this department is 1-855-757-7328. You’ll be greeted by a standard “robot menu.” While the menu won’t give you the actual name of the department, you can reach retention by choosing the option to downgrade or cancel your service. Selecting that option will transfer you to the retention department.
(While the menus are lengthy and annoying, it will only be a few minutes until you’re at your destination. We say this in all of our guides, but avoid departments like billing or tech support. These other departments often immediately transfer you to an overseas call center that won’t be able to provide the help that you need. If you want to see a visual map of the menu (also known as a phone tree), or if you’d like to cut out the hold times, try GetHuman.)

Now that you’ve navigated to the retention department, you’ll be connected with a customer service representative. To be safe, double check you’ve reached the correct department by asking if you’re speaking with the retention department. If you are in another department, ask them to transfer your call to retention. You may also want to ask them to do a ‘warm’ transfer. (A warm transfer means that the original representative will not leave the line before directing you to the right place. A ‘cold’ transfer, on the other hand, means the original representative will hang up and let the system do the transfer, which often hangs up on you or sends you to an incorrect department. If you’ve made it to retention, you’re halfway to cancelling Spectrum! Now what?

2. Prepare Your Excuse

Moving and Cancelling Spectrum

Now that you’re on the phone with retention, tell the representative that you need to cancel the service because you’re moving to an area which doesn’t have Spectrum. As we mentioned in our How to Cancel Comcast post, a secret Comcast employee guide laid out the best excuses to get out of your service. While Spectrum and Comcast differ in many ways, these successful cancellation reasons are basically the same for all cable companies. So without further ado, here are the “best” cancel scenarios – scenarios in which a Spectrum representative will allow you to cancel without trying to ‘save’ you from canceling (i.e. make it harder for you to cancel).

Save Attempt is Not Applicable in the Following Scenarios

  1. Customer is moving to a non-Spectrum area (an area where Spectrum is not offered)
  2. Account holder is deceased / incapacitated.
  3. Temporary / seasonal disconnect and Seasonal Suspend Plan is not available in their area.
  4. Natural disaster.
  5. Customer doesn’t know what address they’re moving to.

As discussed in previous posts, many of these shouldn’t be used. It’s difficult to pretend you’re dead (and they might even ask for a death certificate), bluffing that you’re moving in with somebody else will lead to more questions (they’ll want to know what address and the account holder), and Spectrum may think it unlikely when you say you’ve been hit by a tornado in Connecticut. The best option is to inform the representative that you need to cancel because you’re moving to an area where Spectrum service is not offered. That’s one of the easiest ‘secrets’ to easily cancelling your Spectrum service.

More specifically, we suggest saying you’ll be moving to another country, because Spectrum is only available in the U.S. If you’d prefer, you can just list a different city, but research and make sure Spectrum isn’t available there. Otherwise they’ll try to get you to move your service to your new residence!

Be careful of getting stuck in a conversation explaining the actual reasons you’re cancelling Spectrum. The reps will say just about anything to keep you as a customer, and that means an extended, pushy conversation. They may try sending out a technician to ‘fix’ whatever issue you had, they might offer a one time credit or they could pull out any number of other tricks in an attempt to prevent you from cancelling. But stay strong, because these distractions will only keep you from your ultimate goal: cancelling your Spectrum service!

3. Stay Firm and Be Friendly

Be Friendly When Cancelling Spectrum

We discussed this a little bit during the last section, but Spectrum will do anything and everything they can to stop you from cancelling, or even just to slow you down.

Here are just a few of the things they might offer: help transferring your service to your new address, a (somewhat) better price, maybe even a premium channel or a promise to boost your internet speed. Be especially careful when they try to get you to sign a contract (sometimes they’ll just call it an ‘agreement’), to keep the service (or maybe even add new services). If you agree to that contract, you might be trapped with that service for another year or two! Don’t fall for it! Be friendly, but firm. Tell them you’re only looking to cancel your service and you aren’t interested in any offers.

The Spectrum representative you’re speaking with is very important to cancelling successfully. If the representative makes a ‘mistake’, you may find that your service never ends up being cancelled at all! Or, if you’re trying to schedule the service to be cancelled in the future, they might ‘accidentally’ cancel your service on the spot (even though you still need it for a few days). In our experience, the friendlier you are, the fewer ‘mistakes’ happen. You’ll be able to get your service cancelled on the day that you want, with no ‘accidents.

4. How to Return Spectrum Equipment
(without getting unreturned equipment fees)

Returning Spectrum Equipment

An often overlooked, but vital part of cancelling service with Spectrum is returning your Spectrum equipment. That includes things like Spectrum Modems, Spectrum Cable Boxes, or Spectrum DVRs. If you forget to return your equipment, Spectrum will charge you for it. And they won’t charge you $10/mo, they’ll charge for the full replacement cost of the equipment. Since they get to decide what the replacement cost is, they can say it’s hundreds of dollars. As we mentioned in our Comcast article, cable companies like Spectrum would much rather get you to pay them the full replacement cost than get that worn out remote back from you.

Before you hang up with Spectrum, ask what equipment you need to return to them. If you have internet only, that’s most likely to be a modem (If you read our blog, you may have already bought your own modem.) If you have television service, it’s likely you’ve got a cable box or a DVR. The Spectrum representative will have a list of the equipment that you’re renting from them. And don’t forget to ask for serial numbers so you can make sure you’re returning the correct equipment! We can’t reiterate it enough, but it’s one of cable companies’ favorite tricks to charge heavily for unreturned equipment on the account.

Now that you know what equipment you’re returning, it’s time to return it! There are three ways to get that equipment back to Spectrum. First, in a prepaid return box (you can ask the rep to send one out to you). Second, you can go to a Spectrum/Time Warner Cable/Bright House store (you can find one here). Third, you can ask the rep to send out a technician to pick everything up at your residence. Photograph the equipment you’re returning, (and check the serial numbers against the ones they told you on the phone). This may seem like overkill, but future you will thank you for doing your due diligence. If you’re using a pre-paid return box, photograph the equipment in the box. If you’re returning to a Spectrum/Time Warner Cable/Bright House store, sneak out your phone and take a picture of the equipment on the counter. Don’t forget to get a receipt! And of course, take a photo of that receipt too. There’s always a chance that something Spectrum doesn’t scan it in correctly or it gets lost somewhere along the way. Unfortunately for you, Spectrum will assume you never returned the equipment and you’ll need the evidence you collected to contest them. And if you’re feeling up to it, ask the person accepting your equipment at the Spectrum store for their ID number. One last tip: ask Spectrum to confirm the cancellation via email. This can seem daunting but this is all just to cover yourself! Once you’ve made it through this gauntlet, you’ve just got one step left: confirming the cancellation went through successfully!

5. Confirm the Cancellation

cancelling Spectrum call

You’re on the last step! You’re almost there! This last (and most important) step of cancelling Spectrum is confirming that the cancellation has gone through correctly.

This step is easy – just call Spectrum (after having finished steps 1-4) and ask them to confirm that everything is as expcted! Specifically, ask three things: (1) if there is an outstanding balance on the account (2) if any equipment is showing as unreturned in their system (3) if your Spectrum service is cancelled going forwards. Make sure that all of the answers match up with what you expect. If they don’t, have the agent on the phone fix the issue and then do step 5 one more time.

You Cancelled Spectrum!

You cancelled Spectrum!

You’ve made it to the end of this guide! Congratulations! Maybe this all seems like overkill, but if you’re diligent and complete these steps, your new, Spectrum-free life will be worry free! To recap: Speak with retention, tell them you’re moving to an area without Spectrum service, be nice and friendly on the phone, return any Spectrum equipment you rented from Spectrum, and last but not least, confirm everything. If you want someone else to do this for you, you can always have BillFixers help! Good luck!

Источник: https://billfixers.com/blog/how-to-cancel-spectrum

The Hidden Costs of Spectrum

Spectrum hidden costs FAQ

What is the best low-cost Spectrum Internet and TV bundle?

Our pick for the best-value Spectrum bundle is the Select Double Play. This package offers 125+ channels and up to 200 Mbps (wireless speeds may vary) Internet download speeds for $89.98 per month. This plan is well worth the money, especially considering the unlimited Internet use and lack of a contract.

How can I get a Spectrum discount?

Spectrum offers discounts for people in qualifying assistance programs. Recipients of the National School Lunch Program (NSLP), Community Eligibility Provision (CEP), and Supplemental Security Income (SSI) can apply for a 30 Mbps internet plan that costs $14.99 per month.

How much is HBO on Spectrum?

HBO Max™ costs an additional $15 per month with Spectrum TV Select. However, HBO Max™ comes included with Spectrum TV Silver and Spectrum TV Gold. Yay, free stuff!

How much is Spectrum Internet after 12 months?

After 12 months, your Spectrum Internet bill increases to the normal prevailing rate. Right now, the normal prevailing rate is $25 more per month. That raises Spectrum Internet from $49.99 to $74.99 a month, Spectrum Internet Ultra from $69.99 to $94.99 a month, and Spectrum Internet Gig from $109.99 to $134.99 a month.

Spectrum TV® Silver: Limited time offer; subject to change; valid to qualified residential customers who have not subscribed to any services within the previous 30 days and who have no outstanding obligation to Charter. Spectrum TV® Silver promotion price is $74.99/mo; standard rates apply after yr 1. Taxes, fees and surcharges (broadcast surcharge up to $16.45/mo) extra and subject to change during and after the promotional period; installation/network activation, equipment and additional services are extra. General Terms: TV: TV equipment required; charges may apply. Channel and HD programming availability based on level of service. Account credentials may be required to stream some TV content online. Services subject to all applicable service terms and conditions, subject to change. Services not available in all areas. Restrictions apply. Enter your address to determine availability.

Spectrum TV® Gold: Limited time offer; subject to change; valid to qualified residential customers who have not subscribed to any services within the previous 30 days and who have no outstanding obligation to Charter. Spectrum TV® Gold promotion price is $94.99/mo; standard rates apply after yr 1. Taxes, fees and surcharges (broadcast surcharge up to $16.45/mo) extra and subject to change during and after the promotional period; installation/network activation, equipment and additional services are extra. General Terms: TV: TV equipment required; charges may apply. Channel and HD programming availability based on level of service. Account credentials may be required to stream some TV content online. Services subject to all applicable service terms and conditions, subject to change. Services not available in all areas. Restrictions apply. Enter your address to determine availability.

°Speed based on wired connection. Available Internet speeds may vary by address. Gig capable modem required for Gig speed. For a list of Gig capable modems, visit Spectrum.net/modem.

Источник: https://www.cabletv.com/spectrum/hidden-costs

Spectrum Cable

Service Areas

doxo users have indicated this company does business in these areas.

: Missouri , Washington , Alabama , Arkansas , California , Connecticut , Georgia , Illinois , Louisiana , Massachusetts , Michigan , Minnesota , Mississippi , North Carolina , Nebraska , New Hampshire , Nevada , New York , Ohio , Oregon , Rhode Island , South Carolina , Tennessee , Texas , Virginia , Vermont , Wisconsin
Источник: https://www.doxo.com/info/spectrum-cable

How can I reduce my Charter Spectrum cable bill?

Charter Spectrum is among the service providers that offer amazing deals to their customers. No matter its cable TV, high-speed internet, or landline phone. You will find many options to choose from and save money when you sign up for the services. But the situation suddenly changes when your promotional period is over. Instead of paying the low price, your bill goes up by 10% to 40%. Now that is frustrating and not affordable for many. There is no doubt that Charter Spectrumis one of the best service providers but considering the increasing costs every month, customers are not very happy.

Especially in times like these when retaining a job has become a problem for many due to social distancing measures. In times such as these, it becomes a priority. And if you have been a customer for over a year, the increasing cost every month starts bothering you a little bit more. But do not worry because there are ways to reduce your cable bill and before we go to them, we first need to understand how Charter Spectrumservices work.

How does Charter Spectrumwork?

Charter SpectrumCable TV packages are not very expensive – or at least when you sign up. The reason for that is promotional or introductory pricing which customers get when they sign up for the services. That promotional price is not the actual price for that plan. After 12 months, which is the usual promotional period, the prices go up to the regular price rate. That means a sudden increase in your monthly cost of service that shows on your Charter Spectrumbill. Since you are already paying broadcast fees, sports surcharges, and what not with your Cable services – that increase in prices seems a problem.

Ways to reduce your Cable bill

Increasing bills can be a problem for many, but certain ways can be utilized to reduce your monthly bill. Some of these are time–taking and require patience because you will have to go through a process and do some research as well. Moreover, you might have to call Charter SpectrumCustomer Services more than once and discuss your issue.

Negotiate with Customer Services

One of the best ways, without downgrading your plans or reducing any equipment – is to get in touch with Charter Spectrum customer service and talk to them about the increasing service charges. They might just tell you that this increase is because your promotional period has expired and that is causing the price increase but discuss ways with them to reduce your prices and how you can get promotional rates again. If they say no, talk to the retention department.

You might have to call more than once to get a solution and be prepared to let them know that you are going to cancel your services as well if you do not get a good price on your services. As soon as they will switch you to the retention department, they will be able to offer you certain plan changes or maybe put you back to the same rate you were paying before.

Before you call customer service to do that, make sure your account is in good standing – which means your previous bill are paid. Also, put some effort and find out about the other options available in your area, their speeds, and prices so that you have something to tell them as a second option for you.

Источник: https://skopemag.com/2021/06/02/how-can-i-reduce-my-charter-spectrum-cable-bill

Spectrum Bill Pay Login Customer Information

Contents

Spectrum Bill Pay Login Spectrum.net allows you to pay your bills using the official confirmed page.As per the service provider’s instructions, payments can be made online or via mobile app.

You can access the official Spectrum bill payment login via a web browser. Or, you can call Spectrum bill paying at the number listed.

Register to Spectrum.net and go to the payment page. You can use a debit or credit card.You may also accept eChecks at certain locations.This sign-in allows you to pay Spectrum bills faster online from a secure browser.

http://www.spectrum.net/support/my-account/pay-my-bill/

Spectrum Bill Payment Login

Once you have created an account, you can now login to the website to pay spectrum bills.Log in with your username and admin password.On the left-hand navigation panel, look for the bill section.Enter your information regarding charter bill payment and select Create a new invoice.

Spectrum Bill Pay Login

Choose from any one of the Spectrum Bill Payment options.This page has three options.You can pay with your debit/credit cards.You can use your bank’s online banking service.To set up an electronic cheque, choose the third option.

After you sign up, you will be sent an activation email.Please read the email carefully.The email informs you that your account was successfully activated. You can now access your billing tab.You will need to complete one more step before you can use the online application.

Go back to the Spectrum Bill Pay the main page and click on the link for “charter bill pay My Account.” You will need to enter your billing information to access your account and make a spectrum bill payment.charter panorama login

Pay My Spectrum Bill Online

Next, you will need to create invoices.Next, enter the dates and names of your bills.Next, enter the due date for each bill.For all bills, including those paid on time, you will need to set a due date.After you have completed all your bills and due dates, you can choose the payment method that you wish to use.charter spectrum login

Your payments will be made via an electronic check or check card if you use Google Checkout or PayPal.When you create an electronic checking account, you will need to provide your bank routing number for Spectrum Bill Pay.The service provider will deposit the payment details directly into your savings account.You will need to provide your billing and spectrum payment information if you select to pay using one of the three other payment options.

Once you have paid your bills, you need to monitor your account and make sure you are paying all spectrum bill payments.You should contact your service provider immediately if you notice that payments are not being received on time.Late fees may be charged by some providers if payments aren’t received in time.Also, you should verify the type of payment that was used to enter your account number. It should have been a debit card or a charter bill pay credit card.

Bundle your services to get the best Triple Play deals for Cable TV, High Speed Internet and Home Phone Service.

If you have any questions, we provide contact information below for Spectrum users who are having trouble making online payments.

Pay by phone number:

1-855-757-7328

If Spectrum bill payment is unavailable, information from the resources section will be required to reset a password or log in.You can use any of the listings below to get support for Spectrum.net online.

Online Payment for Charter Spectrum Bills

If you are a company, contact the company who operates the website for your carrier.Third-party billing is an option that allows you to pay your service provider by phone using your spectrum number instead of your customer number. Spectrum Bill Payment.This service is usually more expensive and not available through all third-party providers.You should request that your phone carrier offers this service.

1 Through THE OFFICIAL WEBSITE www.spectrum.net

There are many ways to pay the bill online.These are the ways to pay your Spectrum bill through the official Spectrum website.

  • Charter bill pay should be signed in to the overseer account.The activity is quick and easy if you have a valid Time Warner Cable login.
  • Navigate to the “Charging” section and choose one of the options: “Pay Invoice” (or “Make Payment”).
  • Learn more about spectrum bill payment details.You have the option to pay by Visa, check card, or substantial record.
  • Follow the directions to complete the spectrum bill payment.
  • You have the option to choose Automatic Payment, which automatically rehashes your Payment.You can also make single payments.
  • For reference, you can access the entire list of internet charging rundowns.

2 SPECTRUM Bill Pay APP

SPECTRUM Bill Pay APP

You can also pay your bill online using your phone’s cell spectrum payment.If you have already downloaded the My Spectrum app, use the following means to pay for your Charter Spectrum receipt.

Sign in with your username, secret word and password.If you don’t have one, you will need one.

  • Visit Billing.
  • Call the Make Spectrum bill payment button.
  • This segment allows you to adjust all details in fields such as the spectrum bill payment date, strategy and sum.
  • Once you are sure that the payment information is correct, you can make the payment.
  • Once the payment has been processed, you will receive an affirmation message.One payment is the maximum you can make with this application.

Payment Resources

http://www.spectrum.net/support/my-account/my-account-infohttp://www.spectrum.net/support/my-account/cancel-auto-pay-automatic-payment/
http://www.spectrum.net/unauthenticated-routing/

3.Spectrum Bill Payment THROUGH NET BANKING

You can also manage your tabs online by visiting your bank’s website.Add Spectrum as the recipient, and then add the address for payment.You don’t have to pay extra for processing payments via your bank’s online Spectrum bill payment administrations.

Print out your bank affirmation slip to be safe.You should

See the Payment section of your receipt.A few banks also offer programmed payments

4.This is the best way to pay your SPECTRUM BILL by PHONE.

The procedure is simple for those who wish to manage their tab via telephone.Just dial the Spectrum hotline.The automated administration entry allows you to pay the bill by phone.You can pay your Spectrum Bill by:

  • Financial records or investment account.
  • MasterCard or charge card, American Express, Visa, and Discover.
  • Notice: An additional $ 5 will be added if you choose to assist the Spectrum Bill Pay Customer Service Number instead of using the computerized administration.

5.SPECTRUM Bill Payment PERSONALLY

Individuals who prefer to keep it old-fashioned can visit the nearest Spectrum store to pay.To locate your store, you can use the store locator on the website.There are no handling fees in the stockroom.The following spectrum bill payment methods are accepted by the stores:

  • Bank account and financial records
  • Cash requests and money
  • MasterCard or charge card, American Express Visa, Discover

Registrant:

Registrant Organization: Charter Communications Operating, LLC
Registrant Street: 12405 Powerscourt Drive
Registrant City: Saint Louis
Registrant State/Province: MO
Registrant Postal Code: 63131
Registrant Country: US
Registrant Phone: +1.3149650555
Registrant Phone Ext:
Registrant Fax: +1.9064010617
Registrant Fax Ext:
Registrant Email: [email protected]

HTTP Code GOOD: No problem with the web page http status.
NOTICE: The web page http code is 200 OK status.
Load Time GOOD: No problem with the web page load time.
NOTICE: The web page load time is less than 7 seconds (5.21s).
Page Size GOOD: No problem with the web page size.
NOTICE: The size of the web page is 1304 bytes.

Do not proceed until you have confirmed you are using the official Spectrum.net payments page to make a Spectrum bill pay transaction. You can confirm this by comparing the Spectrum bill pay security image that appears below.

Spectrum Pay My Bill

This is the best way to make a single payment.

  • Register to Spectrum.net
  • Navigate to the Billing Area and choose Payment.
  • Choose One-time payment.You can also pursue AutoPay at this stage.
  • If you are unable to pay a bill, you can select Recent charter bill payment strategies and use the data.
  • You can also choose to add payment method.You can also choose Add Payment Method.

Spectrum Bill Payment Strategies include:

  • Bank account or checking
  • Get a card
  • Mastercard

You can also decide to save money for future spectrum bill pay.The payment cycle could then be used later for charter bill pay.

To complete the online spectrum pay bill, confirm your payment data.

Late payments or bookings made after the due date could result in late fees or possibly assortment exercises.An email will be sent to you when charter bill payment is scheduled.

  • Dropping a one-time payment
  • Select Cancel spectrum payment within the Billing area.
  • To confirm, select Cancel spectrum payment

Spectrum Bill Pay Customer Also Search

spectrum internet customer servicespectrum customer service number
spectrum bill pay appspectrum bill pay login
my spectrumspectrum login
spectrum business loginview spectrum bill

How do I pay my spectrum bill online?

Spectrum.net: Pay for it Register with an Admin or Primary account. Locate the billing section. Choose Make a payment or Pay my bill. Enter your payment details. You can pay by: Follow the prompts to complete your payment. You have the option to make one-time payments or recurring payments (Autopay).

Is there a spectrum app to pay bill?

If you haven't already, download the Spectrum Mobile Account app now for your Apple or Android device. Download the Spectrum Mobile Acc ...

How do I log into the Spectrum app?

Sign inUse your Spectrum username & password. Learn how to create one if you don't already have one.... Get sign-in help. Open the My Spectrum App. Enter your Spectrum username and password. Click on Sign in

What is the My Spectrum app for?

The Spectrum TV App is a mobile application that allows you to watch live TV and On Demand content at no additional charge from your mobile device. You can also tune to your DVR, schedule recordings, browse the channel guide, search for content, learn about your favorite shows and more!

Related

Источник: https://philagribiz.com/spectrum-bill-pay-login/

Can I pay my spectrum bill at Walgreens?

Can I pay my spectrum bill at Walgreens?

Customers at Walgreens will now be able to pay their bills while shopping, via bill-payment kiosks. Customers can pay using cash or debit cards. The process is initialized by the kiosk, but customers have to go to the register to finalize the payment.

Does spectrum pick up equipment?

Our Spectrum Stores are open and back to normal operating hours. Come see us to shop and learn about new products, upgrade services, pick up equipment (including self-install) and make payments. You can learn more here about how we are keeping our customers and stores safe.

Do you need a cable box for Spectrum TV?

When it comes to Spectrum TV, you usually do require a digital cable box for every TV that is present in your house. Spectrum cable TV box ensures an incredible TV viewing experience. You cannot ignore the crisp sound or image quality of the channels once the cable box has been installed.

Can you get cable without a cable box?

If you’ve been using one to watch standard cable fare like ESPN or the Weather Channel without a box, you’ll need a digital-cable adapter— a much smaller add-on than a regular cable box, in many cases free from Comcast— for that set.

Do indoor TV antennas really work?

As a rule of thumb, indoor antennas are suitable for areas with strong or very strong signals, the attic/outdoor antennas work in areas of medium signal strength, and the larger outdoor antennas in areas of weak signals. Once you’ve determined your needs, this article will help with your antenna purchase.

What is the difference between a regular TV and a Smart TV?

Android TVs have the same features as Smart TVs, they can connect to the internet and many come with built-in apps, however, this is where the similarities stop. Android TVs can connect to the Google Play Store, and like Android smartphones, can download and update apps as they become live in the store.

Источник: https://boardgamestips.com/popular/can-i-pay-my-spectrum-bill-at-walgreens/

Spectrum Cable

Service Areas

doxo users have indicated this company does business in these areas.

: Missouri Washington spectrum tv pay my bill spectrum tv pay my bill Alabama spectrum tv pay my bill Arkansas California Connecticut Georgia first hawaiian bank priority rewards credit card login spectrum tv pay my bill Illinois great clips west deptford Louisiana Massachusetts Michigan Minnesota Mississippi North Carolina Nebraska New Hampshire Nevada New York Ohio Oregon Rhode Island South Carolina spectrum tv pay my bill Tennessee spectrum tv pay my bill Texas Virginia Vermont Wisconsin
Источник: https://www.doxo.com/info/spectrum-cable

Spectrum (TV service)

Brand of Charter Communications used to market communications services

For the defunct Chicago, Illinois television subscription service, see Spectrum (TV channel).

Spectrum is a trade name of Charter Communications, used to market consumer and commercial cable television, internet, telephone, and wireless services provided by the company.

The brand was first introduced in 2014; prior to that, these services were marketed primarily under the Charter name. Following the acquisitions of Time Warner Cable and Bright House Networks by Charter, these operations also assumed the Spectrum brand.

Cable television[edit]

Spectrum TV offers cable television service in three tiers:

Spectrum TV Choice: includes the major local broadcast channels and allows a choice of 10 (out of 72) additional cable channels to create a customized channel lineup for $34.99/month ($24.99/month for new customers). Premium movie channels can be added for an additional fee.

Spectrum TV Stream: offers a set lineup of 25 cable channels plus the major local broadcast channels for $34.99. News, sports, and premium movie channels can be added for an additional fee.

Spectrum TV Essentials: offers a set lineup of 62 cable channels (but no local broadcast or sports channels) for $19.99/month.

The TV Stream and TV Essentials options require Spectrum Internet service and must be used with Spectrum's apps for either Roku, Apple TV, Xbox One, Samsung Smart TVs, internet browser, or iOS or Android devices. The TV Choice option can be used with either the Spectrum apps or with traditional cable boxes or CableCARD devices.

Though legacy Time Warner Cable systems often have had the same channel map across most of their service territory since the early 2010s (with standard definition networks from channels 1-999 and HD networks on channels 1001 and above and certain channel groups per group of 100 channels), legacy Charter systems often do not, and in both cases, channel maps have changed as networks have been added and subtracted over the years and due to regional or local differences emphasizing certain networks over others; often, pre-digital cable systems have retained the same channel map below channel 100 since the mid-90s to avert customer complaints about changes as channel drift sets in across individual networks. Currently, the only universal channel numbers across all legacy Time Warner and Charter systems are channel 1 for the local Spectrum News channel, channel 999 for video on demand access, and channel 2495 to add new premium services.

Original programming[edit]

Further information: List of Spectrum original programming

On June 26, 2018, it was announced that Charter Communications had given L.A.'s Finest a series order for a first season consisting of thirteen episodes.[1] The series premiered as the cable service's first original series on May 13, 2019, marking Charter's first foray into original programming.[2]

In August, Curfew[3] and E Is for Edie[4] received pickups. On March 6, 2019, the service picked up a 12-episode eighth season of the 1992-1999 NBC sitcom Mad About You which premiered six of the episodes on November 20, 2019.[5][6]

On June 11, 2019, it was announced that a series titled Paradise Lost received a pickup.[7] On February 19, 2020, it was announced that the series would premiere on April 13, 2020.[8]

On June 26, 2019, it was announced that the DirecTV Latin America original series Todo por el juego (Everything for the Game), would premiere on Spectrum Originals on July 15, 2019. The original series would be offered, along with an English dubbed version entitled Side Games.[9]

On January 18, 2020, it was announced that Manhunt: Unabomber would return as Manhunt: Deadly Games and premiere on February 3.[10]

On February 13, 2020, it was announced that the Sky One series Temple would premiere on March 9, 2020.[11]

Spectrum Latino Plans[edit]

Spectrum also offers its TV tiers with Spanish channel lineup (Up to 75 Channels).

PlanChannels
Mi Plan Latino TV140+
Mi Plan Latino TV Silver200+
Mi Plan Latino TV Gold250

Internet service[edit]

History[edit]

Road Runner's official logo.

Time Warner Cable first launched what would become Road Runner with a 1995 market test in Elmira, New York, under the banner Southern Tier On-Line Community.[12][13] Later it became known as LineRunner[14] (a moniker subsequently employed by VoIP service), before Time Warner Cable adopted the Road Runner brand name.

Road Runner High Speed Online employed the Road Runner character from the Road Runner/Wile E. Coyote cartoons distributed by Warner Bros. Pictures as its mascot and brand name. However, in 2012, it was rebranded as simply Time Warner Cable Internet, dropping the Road Runner branding that Time Warner Cable had to license from the now-unaffiliated Warner Bros.[15] With Charter's acquisition of Time Warner Cable in May 2016, the service was rebranded as "Spectrum Internet" on September 20, 2016.

Tier service[edit]

With the completion of DOCSIS 3.0 rollout in 2012,[16] Time Warner Cable Internet has standardized the Internet tiered service data rates across most of its franchises, although some minor regional variations might still exist. The maximum advertised speeds[17] for these services are:

  • Everyday Low Price: 3 Mbit/s / 1 Mbit/s
  • Basic: 10 Mbit/s / 1 Mbit/s
  • Extreme: 50 Mbit/s / 5 Mbit/s
  • Ultimate 100: 100 Mbit/s / 20 Mbit/s or 100 Mbit/s / 5 Mbit/s
  • Ultimate 200: 200 Mbit/s / 20 Mbit/s
  • Ultimate 300: 300 Mbit/s / 20 Mbit/s
  • Ultimate 400: 400 Mbit/s / 25 Mbit/s
  • Spectrum GIG: 940 Mbit/s / 35 Mbit/s

The tier was intended as a low-cost, low-speed (1 Mbit/s or less) cable Internet alternative to dial-up Internet service. The Lite tier was retired from Time Warner Cable's Internet lineup for a time, but in the summer of 2013 it returned to Time Warner Cable's Internet offerings. In late 2013, it was upgraded from 1.0 Mbit/s download to 2.0 Mbit/s and rebranded as Everyday Low Price.[18]

The Standard service tier was Time Warner Cable's base package. At 3.0 Mbit/s download, it was the only speed offered when the Road Runner service was created. It was upgraded to 4.0 Mbit/s later on, then to 5.0 Mbit/s in 2005,[19] 7.0 Mbit/s in 2009, 10.0 Mbit/s in 2011,[20] and 15.0 Mbit/s in 2012.[21] The pricing for the Standard service started at $39.99/month, and gradually increased to $59.99/month as of 2016, although promotional and bundle pricing are available. The Standard tier as the base package was renamed to the Extreme tier under the TWC Maxx speed levels.

Premium was Road Runner's first foray into faster-tiered service levels, introduced in 2004 by Time Warner Cable.[22] It offered 6.0 Mbit/s download speeds, compared to the Standard speed of 4.0 Mbit/s. It was later increased to 8.0 Mbit/s in 2005, when the Standard speeds increased. The Premium tier was later renamed to Turbo, and the speeds it offered continued to increase, as the Standard speeds continued to increase. Turbo was also the first service tier to receive the PowerBoost technology. Turbo Plus was a previously offered tier that was at a faster speed tier than Turbo, but slower than spectrum tv pay my bill future DOCSIS 3.0-based tiers. As Extreme and Ultimate tiers became available, the Turbo Plus name was retired.

The Extreme and Ultimate service tier offerings were created in 2009 at 30 Mbit/s and 50 Mbit/s download, respectively, and gradually became available in all markets over several years as Time Warner Cable rolled out DOCSIS 3.0 upgrades nationwide.[23] In late 2013, the Ultimate tier was extended to include Ultimate 75 and Ultimate 100.[18]

PowerBoost[edit]

PowerBoost was a technology licensed from Comcast that allowed Road Runner customers to temporarily experience download speeds significantly faster than their current speed at no extra cost. PowerBoost was launched in New York City in 2008,[24] and eventually was rolled out nationwide. PowerBoost was first included only with Turbo service, but eventually was extended to Standard service also in 2009.[25] As of 2012, Time Warner Cable Internet's service offerings no longer make any mention of PowerBoost,[17] though it may still be available with some service tiers on a regional basis. Time Warner Cable does not support PowerBoost on DOCSIS 3.0.[26]

As of August 7, 2013, Time Warner Cable appears to have discontinued the PowerBoost feature as it upgrades more customers to DOCSIS 3.0 cable modems. To compensate for the reduction in average Internet speeds caused by the abandonment of PowerBoost, Time Warner Cable increased Internet speeds across the Standard or higher tiers of service by 10%, though it has yet to officially advertise these speed increases.[27]

Modem rental[edit]

Time Warner Cable Internet previously provided the cable modem and modem maintenance to its subscribers as part of their service fee. Beginning in late 2012, they began charging a modem rental fee of $3.95/month for this service. Alternatively, subscribers can buy their own approved modem.[28]

In August 2013, Time Warner Cable raised the modem rental fee to $5.99/month.[29]

In January 2015, Time Warner Cable once again raised their modem rental fee, to $8.00/month. That represents a 100% increase in just over two years, from late 2012 when they created a billing line item for company-owned Internet modems.[30] In April 2016, Time Warner Cable once again raised the modem rental fee, to $10.00/month.

Spectrum internet plans do not charge a separate modem rental fee, but do charge a $5/month Wi-Fi fee for modems/gateways that have built-in Wi-Fi capabilities, or for a stand-alone router.

Bandwidth caps[edit]

Despite raising prices of its Internet service within the previous year, Time Warner Cable announced in February 2009 that it would expand its bandwidth caps and overage fees into four additional markets by the end of the year.

On April 1, 2009, the cities to have metered billing were announced. In addition to Beaumont, Texas, the cities would be Rochester, New York; Austin, Texas; San Antonio, Texas; and Greensboro, North Carolina.

These metered based billing plans were canceled according to Time Warner Cable "due to customer misunderstanding".

Caps would range from 5 GB to 100 GB with no unlimited option. The bandwidth will include downloads and uploads. If a user goes over, they will be charged $1 per additional gigabyte. Time Warner Cable announced they would provide a meter for users to monitor their usage. The new plan was set to begin in the summer of 2009, however due to protests they had decided against the bandwidth caps. Currently, users have unlimited bandwidth usage given that it does not exceed the predetermined data service maximum as given in the "master agreement".[31] Time Warner Cable would have offered unlimited data for $150/month had the plan continued.[32]

Glenn Britt (1949–2014),[33][34]CEO from 2001 until December 2013, justified the new billing plans by claiming that the infrastructures had to be continuously upgraded and users would pay for how much they use. In February 2015, a Huffington Post article alleges a 97% profit margin on Time Warner Cable's Internet service.[35]

Facebook groups have been created in protest in addition to an online petition and a Web site dedicated to stop the movement.[36] Other Web sites have been recently following the Time Warner Cable cap plans that were already following broadband Internet providers metering and capping plans.[37][38]

U.S. Senator Chuck Schumer and Congressman Eric Massa, both of whom represent portions of the Rochester, New York market that would be affected by the changes, announced their opposition to the plan and even went as far as to threaten legislation to ban such a scheme. On April 16, 2009, Time Warner Cable abandoned the plan.[39]

As a condition of the merger with TWC, Spectrum agreed to not impose any bandwidth usage caps for seven years post-merger.[40]

Time Warner Cable Maxx[edit]

Ambox current red Americas.svg

This article needs to be updated. Please help update this article to reflect recent events or newly available information.(November 2018)

On January 30, 2014, Time Warner Cable announced its new TWC Maxx initiative in New York City and Los Angeles which substantially boosted service speeds at no additional cost compared to the existing speed tiers, with the highest speed tier tripling from 100 Mbit/s to 300 Mbit/s.[41]

As of mid 2016, TWC Maxx upgrades have been completed in New York City up the Hudson Valley, Los Angeles,[42] Austin, Kansas City, Dallas, San Antonio, Raleigh, Hawaii, and Charlotte. Rollouts of TWC Maxx were in progress in San Diego, Greensboro, and Wilmington and were completed in early 2016.[43]

After the TWC acquisition by Charter in June 2016, TWC Maxx upgrades have indefinitely been put on hold.[44]

Spectrum Internet[edit]

After its merger with TWC and Bright House Networks, Charter Spectrum offering broadband Internet plans across its entire service area. In December 2017, Charter began its rollout of DOCSIS 3.1,[45] initially in early TWC Maxx markets, which increased speeds and added a gigabit tier. As of April 2020, most of the Spectrum footprint has Spectrum Internet Gig available and starting base speeds depend by area which at one point will all be upgraded to 200/10 Mbit/s in the near future.

Landline telephone[edit]

Spectrum offers landline VOIP telephone service branded as Spectrum Voice; the service utilizes a telephone cable modem to provide the service, either alone or combined into a household's main cable modem box.

Mobile services[edit]

Road Runner Mobile (defunct)[edit]

In late 2009 after split off from Time Warner (now WarnerMedia), Time Warner Cable began reselling Clearwire mobile WiMAX service as Road Runner Mobile, bundled with the company's existing broadband, TV and VoIP services. In October 2009, the company indicated that they'd be launching their incarnation of the service starting December 1 in Raleigh, Durham, Cary, Chapel Hill, Charlotte and Greensboro, and later, Dallas, San Antonio, Austin, Honolulu, and Maui.[46] Pricing for the "up to 6 Mbit/s" service ranged from $39.95 a month to $79.95 a month depending on the chosen bundling options, and came in three flavors:

  • Road Runner Mobile 4G National Elite: gave customers unlimited access to both Time Warner Cable's 4G Mobile Network and Sprint's 3G EVDO network for $79.95 if the customer was a Roadrunner Standard or Turbo customer.
  • Road Runner Mobile 4G Elite: gave customers unlimited access to the Time Warner Cable 4G Mobile Network for $49.95 if already a Roadrunner Standard or Turbo customer.
  • Road Runner Mobile 4G Choice: gave customers access to the Time Warner Cable 4G Mobile Network for $39.95 if the customer was already bundling at least two Time Warner Cable services. The tier also capped usage at 250 MB per month.

Users received additional discounts if they were triple play customers.

As of late 2011, Time Warner Cable stopped signing up new Road Runner Mobile customers under resold Clearwire WiMAX service. Existing WiMAX customers could continue to use the service, but TWC began signing up new Road Runner Mobile customers under resold Verizon Wireless 4G LTE services. As of late 2012, however, all mention of Time Warner Cable-branded mobile broadband services have been removed from Time Warner Cable's website and most regional franchises, and eventually those customers were transitioned directly to Verizon.

Spectrum Mobile[edit]

On June 30, 2018, Charter launched Spectrum Mobile, a mobile virtual network operator service. Spectrum utilizes their service area's Wi-Fi network for extended network coverage, while Verizon Wireless provides the network Spectrum Mobile utilizes for mobile service. The service costs $45 for unlimited mobile data, or $14 per gigabyte of mobile data (along with traditional device purchase/financing options), and requires a Spectrum internet subscription.[47][48][49]

Controversy[edit]

Spectrum Strike[edit]

Main article: Spectrum Strike

On May 23, 2017,[50] about 1,800 Spectrum workers went on strike in New York City, following the company's efforts to take control of workers health insurance and pension plans.[51] The strike, which remains ongoing as of October 2021,[52] is currently the longest strike in United States history.[51] Spectrum has refused to negotiate with the workers' union, the International Brotherhood of Electrical Workers (IBEW) Local 3, instead, hiring a large temporary workforce of strikebreakers, and attempted to launch a vote to decertify IBEW Local 3.[50][51] Spectrum's efforts to decertify the union has faced legal challenge, including a March 2020 decision by the National Labor Relations Board, which found "a serious and substantial issue" regarding Spectrum's efforts to decertify the union.[53]

New York State[edit]

In 2018 Charter agreed to a $174 million fine with the state of New York, in lieu of the state completely revoking its franchise to operate throughout the state, which would have inconvenienced much of the state's residential and commercial operations. According to Citibank credit card payment through sbi debit card York State, Charter failed to roll out high-speed internet services to more homes as was promised in their agreement to merge with Time Warner Cable.[54][55]

References[edit]

  1. ^Andreeva, Nellie (June 26, 2018). "'L.A.'s Finest': Charter Communications Gives Series Order To 'Bad Boys' Offshoot". Deadline Hollywood. Retrieved July 8, 2018.
  2. ^Petski, Denise (February 7, 2019). "'L.A.'s Finest' Sets Premiere Date & Unveils First Trailer". Deadline Hollywood. Retrieved March 6, 2019.
  3. ^White, Peter (August 28, 2018). "'The O.C's Adam Brody Joins Sky's 'Fast & The Furious'-Style Drama 'Curfew'; Strikes U.S. Deal With Charter". Deadline Hollywood. Retrieved February 16, 2019.
  4. ^Otterson, Joe (August 30, 2018). "Charter Picks Up Dark Comedy 'E Is for Edie' From Jeanie Bergen (EXCLUSIVE)". Variety. Retrieved February 16, 2019.
  5. ^Ausiello, Michael (March 6, 2019). "Mad About You Revival With Paul Reiser and Helen Hunt (Finally) Finds a Home". TVLine.
  6. ^"Spectrum Originals Limited Event Reunion Series "Mad About You" Produced by Sony Pictures Television to Debut November 20". The Futon Critic. September 5, 2019.
  7. ^"Spectrum Originals and Paramount Network Announce Pick-Up and Cast of "Paradise Lost"". The Futon Critic. June 11, 2019.
  8. ^"Spectrum Originals to Premiere Southern Gothic Mystery Series "Paradise Lost" on Monday, April 13". The Futon Critic. February 19, 2020.
  9. ^""Todo por el juego," The Mediapro Studio Series, Will Be Broadcast in the United States". The Futon Critic. June 26, 2019.
  10. ^"Spectrum Originals Anthology Series "Manhunt: Deadly Games" Produced by Lionsgate Television to Debut February 3". The Futon Critic. January 18, 2020.
  11. ^"Spectrum Originals Debuts Thriller Crime Drama "Temple" on Monday, March 9". The Futon Critic. February 13, 2020.
  12. ^"Cable World, March 10, 2003". Findarticles.com. March 10, 2003. Archived from the original on August 9, 2011. Retrieved July 16, 2012.
  13. ^Woroch, Glenn (February 1996). Turning the Cables: Economic and Strategic Analysis of Cable Entry into Telecommunications(PDF). Consortium for Research on Telecommunications Policy. p. 27.
  14. ^"Time-Warner Announces High Speed Data Services". Listserv.buffalo.edu. Retrieved July 16, 2012.[dead link]
  15. ^"Time Warner Cable Kills the Roadrunner". DSLReports.com. May 15, 2012. Retrieved October 26, 2012.
  16. ^"Digging Deeper Into Time Warner Cable's 2011 Results and What Is Coming in 2012". Stop the Cap!. February 1, 2012. Retrieved October 26, 2012.
  17. ^ ab"Internet Plans & Packages". Time WarnerCable.com. Archived from the original on October 25, 2012. Retrieved October 26, 2012.
  18. ^ ab"Get The Download On TWC's Internet Speed Upgrade". Time Warner Cable. October 28, 2013. Retrieved October 30, 2013.
  19. ^"RoadRunner to Get Faster in January". Retrieved December 4, 2013.
  20. ^"Time Warner boosts standard Internet speed for free". Retrieved December 4, 2013.
  21. ^"Time Warner Cable boosts Internet speeds by 50% for 'standard' service". Retrieved December 4, 2013.
  22. ^"Followup: Road Runner now has tiered services". Retrieved May 21, 2014.
  23. ^"TIME WARNER CABLE LAUNCHES ITS FASTEST INTERNET YET IN NEW YORK CITY WITH TIME WARNER CABLE WIDEBAND INTERNET & BUSINESS CLASS WIDEBAND INTERNET". Time Warner Cable. September 24, 2009. Archived from the original on February 4, 2013. Retrieved October 26, 2012.
  24. ^"POWERBOOST™ LAUNCHES IN NYC". Time Warner Cable. June 27, 2008. Archived from the original on February 4, 2013. Retrieved October 26, 2012.
  25. ^"Powerboost Being Deployed At No Charge to All Standard Service Road Runner Customers". Stop the Cap!. April 29, 2009. Retrieved October 26, 2012.
  26. ^"[TWC] No more powerboost?". DSLReport. September 6, 2012. Retrieved October 30, 2012.
  27. ^"Time Warner Cable Quietly Delivers Nationwide Incremental Internet Speed Upgrade". August 7, 2013.
  28. ^Chen, Brian X. (October 2, 2012). "Time Warner Cable to Charge Modem Rental Fee". The New York Times. Retrieved October 26, 2012.
  29. ^"Time Warner raising cable modem fees more than 50 percent". The Buffalo News.
  30. ^"Comcast and Time Warner Cable hike modem fees as much as 33%. Time to buy your own". CNN. January 2, 2015.
  31. ^"Time Warner Cable Business Class Terms and Conditions". Archived from the original on February 14, 2014.
  32. ^Eddy, Nathan. "Time Warner to Offer Unlimited Bandwidth for $150 a Month". eWeek. April 10, 2009. Retrieved on May 5, 2009.
  33. ^"Glenn Britt timeline"(PDF). Archived from the original(PDF) on 2016-01-13.
  34. ^Henry, David; Sherman, Alex (June 11, 2014). "Glenn Britt, Who Raised Time Spectrum tv pay my bill Cable Shares, Dies at 65". Bloomberg News. Bloomberg L.P. Retrieved September 6, 2014.
  35. ^"Time Warner Cable's 97 Percent Profit Margin on High-Speed Internet Service Exposed". Huffington Post. February 2, 2015.
  36. ^"Stoptwc.info". Stoptwc.info. April 16, 2009. Archived from the original on February 1, 2015. Retrieved July 16, 2012.
  37. ^"Stopthecap.com". Stopthecap.com. Retrieved July 16, 2012.
  38. ^"Meterthis.net". Meterthis.net. Archived from the original on 2013-01-21. Retrieved July 16, 2012.
  39. ^Stiehl, Renata. Time Warner Cable to Shelve Consumption Billing"Archived June 11, 2009, at the Wayback Machine. WENY-TV. April 16, 2009. Retrieved on May 5, 2009.
  40. ^"FCC To Approve Charter Merger, Conditions Ban Caps For 7 Years". DSLReports. April 25, 2016. Retrieved January 22, 2018.
  41. ^"Get the Details on TWC's Plan to Transform TV & Internet Experience". January 30, 2014. Retrieved April 8, 2015.
  42. ^"Time Warner Cable Completes "TWC MAXX" Rollout in Los Angeles and New York City". Archived from the original on April 11, 2015. Retrieved April 8, 2015.
  43. ^"TWC Maxx Expands Rollout in 2015". Retrieved July 14, 2015.
  44. ^"Charter Indefinitely Suspends Time Warner Cable Maxx Upgrades Pending 'Review'". Retrieved October 13, 2016.
  45. ^"Charter reportedly set to announce 1-gig DOCSIS 3.1 rollouts in 7 cities". FierceCable. December 18, 2017. Retrieved January 22, 2018.
  46. ^"DSLreports.com". DSLreports.com. November 24, 2009. Retrieved July 16, 2012.
  47. ^"Exclusive: Charter Wireless Launches June 30". DSLReports. May 4, 2018. Retrieved May 14, 2018.
  48. ^Castella, Sarah (2018-08-27). "Six Spectrum Issues and their Solutions". Seemit. Retrieved 2019-02-16.
  49. ^"Common FAQs on Spectrum Internet issues". BuyInternetCable. Retrieved 2020-06-01.
  50. ^ abBode, Karl (2021-04-15). "Striking Telecom Workers Are Building a Community-Owned ISP". Vice News. Retrieved 2021-10-26.
  51. ^ abcKhafagy, Amir (2020-05-28). "The Longest Strike In U.S. History Is Fighting To Survive Coronavirus". talkpoverty.org. Retrieved 2021-10-26.
  52. ^Fong, Laura (2021-10-23). "A cooperative effort to bridge the digital divide with low-cost WiFi". PBS NewsHour. Retrieved 2021-10-26.
  53. ^Wallender, Andrew (2020-03-19). "Striking Spectrum Workers Granted Review of Decertification (1)". Bloomberg Law. Retrieved 2021-10-26.
  54. ^Gartenberg, Chaim (2019-07-12). "Charter gets to stay in New York, reaches new deal with state to roll out internet service". The Verge. Retrieved 2020-10-12.
  55. ^"Charter settles New York internet suit with record fine and Spectrum refunds". VentureBeat. 2018-12-18. Retrieved 2020-10-12.

External links[edit]

Источник: https://en.wikipedia.org/wiki/Spectrum_(TV_service)

How to Cancel Spectrum tv pay my bill in 5 Steps

Update (May 31th, 2017):Spectrum (Charter Communications) has acquired two additional telecommunications companies – Time Warner Cable and Bright House Networks. All three are now beginning to operate under the “Spectrum” name. All Charter, Time Warner Cable, and Bright House customers will see their monthly bills switch to the Spectrum name and logo.

1. Speak to Retention

Cancel Spectrum Retention

The first step is to call Spectrum’s retention department. The most direct phone number to reach this department is 1-855-757-7328. You’ll be greeted by a standard “robot menu.” While the menu won’t give you the actual name of the department, you can reach retention by choosing the option to downgrade or cancel your service. Selecting that option will transfer you to the retention department.
(While the menus are lengthy and annoying, it will only be a few minutes until you’re at your destination. We say this in all of our guides, but avoid departments like billing or tech support. These other departments often immediately transfer you to an overseas call center that won’t be able to provide the help that you need. If you want to see a visual map of the menu (also known as a phone tree), or if you’d like to cut out the hold times, try GetHuman.)

Now that you’ve navigated to the retention department, you’ll be connected with a customer service representative. To be safe, double check you’ve reached the correct department by asking if you’re speaking with the retention department. If you are in another department, ask them to transfer your call to retention. You may also want to ask them to do a ‘warm’ transfer. (A warm transfer means that the original representative will not leave the line before directing you to the right place. A ‘cold’ transfer, on the other hand, means the original representative will hang up and let the system do the transfer, which often hangs up on you or sends you to an incorrect department. If you’ve made it to retention, you’re halfway to cancelling Spectrum! Now what?

2. Prepare Your Excuse

Moving and Cancelling Spectrum

Now that you’re on the phone with retention, tell the representative that you need to cancel the service because you’re moving to an area which doesn’t have Spectrum. As we mentioned in our How to Cancel Comcast post, a secret Comcast employee guide laid out the best excuses to get out of your service. While Spectrum and Comcast differ in many ways, these successful cancellation reasons are basically the same for all cable companies. So without further ado, here are the “best” cancel scenarios – scenarios in which a Spectrum representative will allow you to cancel without trying to ‘save’ you from canceling (i.e. make it harder for you to cancel).

Save Attempt is Not Applicable in the Following Scenarios

  1. Customer is moving to a non-Spectrum area (an area where Spectrum is not offered)
  2. Account holder is deceased / incapacitated.
  3. Temporary / seasonal disconnect and Seasonal Suspend Plan is not available in their area.
  4. Natural disaster.
  5. Customer doesn’t know what address they’re moving to.

As discussed in previous posts, many of these shouldn’t be used. It’s difficult to pretend you’re dead (and they might even ask for a death certificate), bluffing that you’re moving in with somebody else will lead to more questions (they’ll want to know what address and the account holder), and Spectrum may think it unlikely when you say you’ve been hit by a tornado in Connecticut. The best option is to inform the representative that you need to cancel because you’re moving to an area where Spectrum service is not offered. That’s one of the easiest ‘secrets’ to easily cancelling your Spectrum service.

More specifically, we suggest saying you’ll be moving to another country, because Spectrum is only available in the U.S. If you’d prefer, you can just list a different city, but research and make sure Spectrum isn’t available there. Otherwise they’ll try to get you to move your service to your new residence!

Be careful of getting stuck in a conversation explaining the actual reasons you’re cancelling Spectrum. The reps will say just about anything to keep you as a customer, and that means an extended, pushy conversation. They may try sending out a technician to ‘fix’ whatever issue you had, they might offer a one time credit or they could pull out any number of other tricks in an attempt to prevent you from cancelling. But stay strong, because these distractions will only keep you from your ultimate goal: cancelling your Spectrum service!

3. Stay Firm and Be Friendly

Be Friendly When Cancelling Spectrum

We discussed this a little bit during the last section, but Spectrum will do anything and everything they can to stop you from cancelling, or even just to slow you down.

Here are just a few of the things they might offer: help transferring your service to your new address, a (somewhat) better price, maybe even a premium channel or a promise to boost your internet speed. Be especially careful when they try des doj ca gov get you to sign a contract (sometimes they’ll just call it an ‘agreement’), to keep the service (or maybe even add new services). If you agree to that contract, you might be trapped with that service for another year or two! Don’t fall for it! Be friendly, but firm. Tell them you’re only looking to cancel your service and you aren’t interested in any offers.

The Spectrum representative you’re speaking with is very important to cancelling successfully. If the representative makes a ‘mistake’, you may find that your service never ends up being cancelled at all! Or, if you’re trying to schedule the service to be cancelled in the future, they might ‘accidentally’ cancel your service on the spot (even though you still need it for a few days). In our experience, the friendlier you are, the fewer ‘mistakes’ happen. You’ll be able to get your service cancelled on the day that you want, with no ‘accidents.

4. How to Return Spectrum Equipment
(without getting unreturned equipment fees)

Returning Spectrum Equipment

An often overlooked, but vital part of cancelling service with Spectrum is returning your Spectrum equipment. That includes things like Spectrum Modems, Spectrum Cable Boxes, or Spectrum DVRs. If you forget to return your equipment, Spectrum will charge you for it. And they won’t charge you $10/mo, they’ll charge for the full replacement cost of the equipment. Since they get to decide what the replacement cost is, they can say it’s hundreds of dollars. As we mentioned in our Comcast article, cable companies like Spectrum would much rather get you to pay them the full replacement cost than get that worn out remote back from you.

Before you hang up with Spectrum, ask what equipment you need to return to them. If you have internet only, that’s most likely to be a modem (If you read our blog, you may have already bought your own modem.) If you have television service, it’s likely you’ve got a cable box or a DVR. The Spectrum representative will have a list of the equipment that you’re renting from them. And don’t forget to ask for serial numbers so you can make sure you’re returning the correct equipment! We can’t reiterate it enough, but it’s one of cable companies’ favorite tricks to charge heavily for unreturned equipment on the account.

Now that you know what equipment you’re returning, it’s time to return it! There are three ways to get that equipment back to Spectrum. First, in a prepaid return box (you can ask the rep to send one out to you). Second, you can go to a Spectrum/Time Warner Cable/Bright House store (you can find one here). Third, you can ask the rep fidelity center locations send out a technician to pick everything up at your residence. Photograph the equipment you’re returning, (and check the serial numbers against the ones they told you on the phone). This may seem like overkill, but future you will thank you for doing your due diligence. If you’re using a pre-paid return box, photograph the equipment in the box. If you’re returning to a Spectrum/Time Warner Cable/Bright House store, sneak out your phone and take a picture of the equipment on the counter. Don’t forget to get a receipt! And of course, take a photo of that receipt too. There’s always a chance that something Spectrum doesn’t scan it in correctly or it gets lost somewhere along the way. Unfortunately for you, Spectrum will assume you never returned the equipment and you’ll need the evidence you collected to contest them. And if you’re feeling up to it, ask the person accepting your equipment at the Spectrum store for their ID number. One last tip: ask Spectrum to confirm the cancellation via email. This can seem daunting but this is all just to cover yourself! Once you’ve made it through this gauntlet, you’ve just got one step left: confirming the cancellation went through successfully!

5. Confirm the Cancellation

cancelling Spectrum call

You’re on the last step! You’re almost there! This last (and most important) step of cancelling Spectrum is confirming that the cancellation has gone through correctly.

This step is easy – just call Spectrum (after having finished steps 1-4) and ask them to confirm that everything is as expcted! Specifically, ask three things: (1) if there is an outstanding balance on the account (2) if any equipment is showing as unreturned in their system (3) if your Spectrum service is cancelled going forwards. Make sure that all of the answers match up with what you expect. If they don’t, have the agent on the phone fix the issue and then do step 5 one more time.

You Cancelled Spectrum!

You cancelled Spectrum!

You’ve made it to the end of this guide! Congratulations! Maybe this all seems like overkill, but if you’re diligent and complete these steps, your new, Spectrum-free life will be worry free! To recap: Speak with retention, tell them you’re moving to an area without Spectrum service, be nice and friendly on the phone, return any Spectrum equipment you rented from Spectrum, and last but not least, confirm everything. If you want someone else to do this for you, you can always have BillFixers help! Good luck!

Источник: https://billfixers.com/blog/how-to-cancel-spectrum

What happens if I'm late on my spectrum bill?

Late payment fee: $8.95 per missed payment
Most cable companies charge a late payment fee, and Spectrum is no exception. It does offer an unusually long grace period, though—you get thirty days after your due date to pay your bill. After that period, you'll be assessed a late fee of $8.95.

Click to see full answer.

Moreover, what happens if I don't pay my spectrum bill?

If your past due balance remains unpaid, you may be charged an applicable late fee in addition to your past due balance at Charter's then current rate. You can avoid incurring late fees by paying your monthly bill promptly. Any late fees assessed are not considered interest or penalties.

Subsequently, question is, how long does it take for spectrum to disconnect service? You won't be able to make or receive calls and text messages, or use data. If you have a Protection Plan for your device(s), it will be canceled and can't be reinstated. After 90 days, your Spectrum Mobile service will be disconnected.

Herein, does spectrum Mobile have a grace period?

You can temporarily suspend your Spectrum Mobile service for up to 90 days if you won't be using your Spectrum Mobile device(s) for an extended period of time. To suspend your service, please contact us at (833) 224-6603.

Does spectrum have payment arrangements?

A: You can apply for a payment plan by going here. There you will select the terms, and be sent a payment plan agreement to sign and return.

Источник: https://askinglot.com/what-happens-if-im-late-on-my-spectrum-bill

The Hidden Costs of Spectrum

Spectrum hidden costs FAQ

What is the best low-cost Spectrum Internet and TV bundle?

Our pick for the best-value Spectrum bundle is the Select Double Play. This package offers 125+ channels and up to 200 Mbps (wireless speeds may vary) Internet download speeds for $89.98 per month. This plan is well worth the money, especially considering the unlimited Internet use and lack of a contract.

How can I get a Spectrum discount?

Spectrum offers discounts for people in qualifying assistance programs. Recipients of the National School Lunch Program (NSLP), Community Eligibility Provision (CEP), and Supplemental Security Income (SSI) can apply for a 30 Mbps internet plan that costs $14.99 per month.

How much is HBO on Spectrum?

HBO Max™ costs an additional $15 per month with Spectrum TV Select. However, HBO Max™ comes included with Spectrum TV Silver and Spectrum TV Gold. Yay, free stuff!

How much is Spectrum Internet after 12 months?

After 12 months, your Spectrum Internet bill increases to the normal prevailing rate. Right now, the normal prevailing rate is $25 more per month. That raises Spectrum Internet from $49.99 to $74.99 a month, Spectrum Internet Ultra from $69.99 to $94.99 a month, and Spectrum Internet Gig from $109.99 to $134.99 a month.

Spectrum TV® Silver: Limited time offer; subject to change; valid to qualified residential customers who have not subscribed to any services within the previous 30 days and who have no outstanding obligation to Charter. Spectrum TV® Silver promotion price is $74.99/mo; standard rates apply after yr 1. Taxes, fees and surcharges (broadcast surcharge up to $16.45/mo) extra and subject to change during and after the promotional period; installation/network activation, equipment and additional services are extra. General Terms: TV: TV equipment required; charges may apply. Channel and HD programming availability based on level of service. Account credentials may be required to stream some TV content online. Services subject to all applicable service terms and conditions, subject to change. Services not available in all areas. Restrictions apply. Enter your address to determine availability.

Spectrum TV® Gold: Limited time offer; subject to change; valid to qualified residential customers who have not subscribed to any services within the previous 30 days and who have no outstanding obligation to Charter. Spectrum TV® Gold promotion price is $94.99/mo; standard rates apply after yr 1. Taxes, fees and surcharges (broadcast surcharge up to $16.45/mo) extra and subject to change during and after the promotional period; installation/network activation, equipment and additional services are extra. General Terms: TV: TV equipment required; charges may apply. Channel and HD programming availability based on level of service. Account credentials may be required to stream some TV content online. Services subject to all applicable service terms and conditions, subject to spectrum tv pay my bill. Services not available in all areas. Restrictions apply. Enter your address to determine availability.

°Speed based on wired connection. Available Internet speeds may vary by address. Gig capable modem required for Gig speed. For a list of Gig capable modems, visit Spectrum.net/modem.

Источник: https://www.cabletv.com/spectrum/hidden-costs

Can I pay my spectrum bill at Walgreens?

Can I pay my spectrum bill at Walgreens?

Customers at Walgreens will now be able to pay their bills while shopping, via bill-payment kiosks. Customers can pay using cash or debit cards. The process is initialized by the kiosk, but customers have to go to the register to finalize the payment.

Does spectrum pick up equipment?

Our Spectrum Stores are open and back to normal operating hours. Come see us to shop and learn about new products, upgrade services, pick up equipment (including self-install) and make payments. You can learn more here about how we are keeping our customers and stores safe.

Do you need a cable box for Spectrum TV?

When it comes to Spectrum TV, you usually do require a digital cable box for every TV that is present in your house. Spectrum cable TV box ensures an incredible TV viewing experience. You cannot ignore the crisp sound or image quality of the channels once the cable box has been installed.

Can you get cable without a cable box?

If you’ve been using one to watch standard cable fare like ESPN or the Weather Channel without a box, you’ll need a digital-cable adapter— a much smaller add-on than a regular cable box, in many cases free from Comcast— for that set.

Do indoor TV antennas really work?

As a rule of thumb, indoor antennas are suitable for areas with strong or very strong signals, the attic/outdoor antennas work in areas of medium signal strength, and the larger outdoor antennas in areas of weak signals. Once you’ve determined your needs, this article will help with your antenna purchase.

What is the difference between a regular TV and a Smart TV?

Android TVs have the same features as Smart TVs, they can connect to the internet and many come with built-in apps, however, this is where the similarities stop. Android TVs can connect to the Google Play Store, and like Android smartphones, can download and update apps as they become live in the store.

Источник: https://boardgamestips.com/popular/can-i-pay-my-spectrum-bill-at-walgreens/

The Consumerist Guide To Understanding Your Charter Cable Bill

When you sign up for telecom services — some combination of TV, broadband, and/or phone — from your cable company, you’re told you’ll pay something like $49 or $99 a month… and yet the price you actually pay can be as much as 40% or more on top of that, thanks to a heap of sometimes confusing charges and fees. Which ones do you blame the government for, and which are made up by your cable company? One cable company at a time, we’re using real customers’ bills to break it down. We’ve already looked at Comcast, TWC, and DirecTV, so now it’s Charter’s turn.

The below bill was provided to Consumerist by a real-life Charter customer who subscribes to a triple-play TV, broadband, and phone package for a nominal promotional rate of $109.97 per month.

Due to short-term negotiated discounts, this customer’s monthly charge for services manages to come in under the stated rate, at $94.97. Of their total $110.86 bill, $15.89 — about 14% — visibly comes in from various taxes, surcharges, and/or fees.

What happened to the taxes?

Somewhat unusually, Charter customers’ bills also include completely invisible taxes, surcharges, and fees that are rolled into other line items and cannot be accurately accounted. In fact before breaking down the bill, we need to note that among all the providers whose bills we’ve covered (and the providers whose bills we’ve received and read, but have yet to cover), Charter’s billing is the most noticeably weird.

Charter breaks out federal, state, or local taxes and fees for some services (TV) but not for others (voice). Also, depending where you live and when you signed up for services, the taxes, fees, and surcharges that do appear may be listed under different sections of the bill or not at all.

While their procedure does result in many fewer line items for consumers, it does produce more confusing bills overall, and make it harder to compare against other providers in a truly apples-to-apples kind of way.

To better understand each of these fees, we’ll go through a real bill line by line and explain what each item covers:

(KEY: The RED numbers [1-6, 9-15] are Charter-originating fees; BLUE numbers [7-8] are government fees.)

Charter Spectrum TV

1.) Spectrum TV Silver
Charter advertises their packages in a sneaky way. They only put a price on the lowest triple-play bundle, which says “From $29.99/month each for 12 months when bundled.” That “each” is important, because it means that the base price is more like $90 than $30.

The Silver package then says it costs $20 more than the Select package, and the Gold is $20 more than that. If you do the math, then, the Triple Play Silver bundle is advertised at a rate of $109.97 per month.

Going through Charter’s shopping process to build a package similar to this consumer’s, in the same area where they live, results in Charter breaking down the provided services like so:

chartersilver

This is the price you expect to pay, and the one you sign up for.

2.) Spectrum TV Silver Discount
Charter’s tactic for encouraging consumers to buy bundles is to charge high but produce enormous discounts. This $50 discount on the TV service line item is how Charter squares their bundle pricing for this consumer.

3.) DVR Service
4.) Single DVR Service Free 12 Months
Again with the “discount” tactics: Charter theoretically charges $12 a month to enable DVR service on your cable box, but to make the bundle price work that fee gets zeroed out.

5.) Digital Receiver (and Interactive Services)
This is the wsfs bank lobby hours Charter charges for your set-top box. When the FCC says consumers are paying $20 billion a year in box rental fees, these are the kind of fees they mean.

This subscriber only has one television, so, only one fee.

6.) FCC Admin Fee
The FCC collects mandatory annual fees from cable operators; that’s part of where the commission gets it budget from.

The FCC rules permit — but do not technically require — cable operators to recover the regulatory fees from subscribers in monthly installments. However, in the real world, every provider in some way collects this fee — whether it’s called a regulatory fee, an admin fee, or just an FCC fee — directly from consumers.

7.) Sales Tax
Tax: one of the rare certainties in life. Rates are all over the place depending where you live but the vast majority of jurisdictions in the U.S. impose some kind of communications sales tax on pay-TV services.

Googling “[state name] communications tax” should be the fastest way to find the pay-TV service tax rates in your state. Rates and requirements may also vary widely based on county or municipality.

8.) Franchise Fee
Cable franchise agreements vary widely from state to state or even from city to city. What nearly all of them have in common is that the entity granted the franchise (in this case, Charter) must pay the entity granting the franchise (the state or local government or utility board) a fee, typically equal to about 5% of revenues gained from each customer.

In most states and cities (or at least, the ones that we’ve looked at), the language of the law states that providers may recover the fee from their customers directly. However, this subscriber’s local law says that providers shall directly recover the fee from consumers. In other words, while it might have been a choice made by TWC in one of our other guides, in this particular instance Charter had no option.

9.) Broadcast TV Surcharge
The Broadcast TV Surcharge has become a favorite way for cable providers to increase your bills without just outright increasing your TV or bundle package price. TWC and Comcast both charge a variation on this fee now, too.

Charter started adding their fee way back in 2010. Theoretically it’s to offset the costs of negotiating carriage rights with broadcast operators in your local area.

Not pictured: Certain other state or local fees, like public utility taxes/charges, municipal PEG access charges, or other fees mandated by local entities. Charter actually has a pretty detailed list available of what charges subscribers are likely to see, based on where they live.

Charter Spectrum Internet

10.) Internet Service with WiFi
This is the part of the bill for broadband service, and it’s very straightforward. Charter does not currently have data caps, so there’s no usage metering. Nor does Charter distinguish internet speed tier on their monthly statements (their bundled offerings start at 60 Mbps).

Not pictured: A cable modem or wireless gateway rental fee — because Charter doesn’t charge separately for it. The cost of rental is included as part of your internet bill — although owning your own does not result in a service discount.

Charter Spectrum Voice

11.) Phone Number [Redacted]
This is the line item for Charter’s landline VoIP service.

According to Charter, signing up for voice service as part of a bundle is basically all-inclusive (except the number of 411 calls you can make for free per month is limited in Virginia and Massachusetts).

12.) Private Number Service
13.) Voicemail
Charter’s voice service also, by default, includes voicemail and a private (unlisted) number, but these options are broken out into separate $0 line-item charges all but one of the bills we’ve seen. (The last one does not mention them at all.)

NOT PICTURED:Any of the federal, state, or local voice sales taxes, 911 fees, or universal service fund contributions required to some degree in basically every part of the country. That’s because Charter doesn’t break them out. They explicitly include all voice fees, including ones mandated by law, as “included in the price you pay” for any of their voice / phone bundles. Nor do they usually describe those fees on their bills.

Of all the statements we received, from Charter customers in six different states, only one, from a subscriber in Tennessee, included the following notice anywhere on the statement:

A description of which taxes, fees, and surcharges were included on one consumer's bill.

A description of which taxes, fees, and surcharges were included on one consumer’s bill.

None of the other Charter bills we’ve seen have included any mention or description of these fees at all.

Other Charges

14.) Wire Maintenance
Charter offers a $5 monthly insurance plan that gives you a free service call and no charge for repairs if something is wrong with the cable setup in your house. Otherwise, rolling a truck to your house to fix something will incur fees…

15.) 3play Wire Maintenance Fee
…but Charter loves their “discounts,” and their triple-play bundles all include this Wire Maintenance Fee at no extra cost, so the bills zero it out.

Not pictured: One-time charges, such as installation fees, equipment fees, service appointment fees, or late fees, appear as needed under their own headers on their own sections of the bill.


Charter not your cable/Internet/phone provider? No worries! Previous episodes of this series have covered Comcast, Time Warner Cable, and DirecTV, and and future features will include detailed bills from Verizon FiOS, AT&T U-Verse, and others.

Want more consumer news? Visit our parent organization,Consumer Reports, for the latest on scams, recalls, and other spectrum tv pay my bill issues.

Источник: https://consumerist.com/2016/03/08/the-consumerist-guide-to-understanding-your-charter-bill/

Spectrum tv pay my bill -

How can I reduce my Charter Spectrum cable bill?

Charter Spectrum is among the service providers that offer amazing deals to their customers. No matter its cable TV, high-speed internet, or landline phone. You will find many options to choose from and save money when you sign up for the services. But the situation suddenly changes when your promotional period is over. Instead of paying the low price, your bill goes up by 10% to 40%. Now that is frustrating and not affordable for many. There is no doubt that Charter Spectrumis one of the best service providers but considering the increasing costs every month, customers are not very happy.

Especially in times like these when retaining a job has become a problem for many due to social distancing measures. In times such as these, it becomes a priority. And if you have been a customer for over a year, the increasing cost every month starts bothering you a little bit more. But do not worry because there are ways to reduce your cable bill and before we go to them, we first need to understand how Charter Spectrumservices work.

How does Charter Spectrumwork?

Charter SpectrumCable TV packages are not very expensive – or at least when you sign up. The reason for that is promotional or introductory pricing which customers get when they sign up for the services. That promotional price is not the actual price for that plan. After 12 months, which is the usual promotional period, the prices go up to the regular price rate. That means a sudden increase in your monthly cost of service that shows on your Charter Spectrumbill. Since you are already paying broadcast fees, sports surcharges, and what not with your Cable services – that increase in prices seems a problem.

Ways to reduce your Cable bill

Increasing bills can be a problem for many, but certain ways can be utilized to reduce your monthly bill. Some of these are time–taking and require patience because you will have to go through a process and do some research as well. Moreover, you might have to call Charter SpectrumCustomer Services more than once and discuss your issue.

Negotiate with Customer Services

One of the best ways, without downgrading your plans or reducing any equipment – is to get in touch with Charter Spectrum customer service and talk to them about the increasing service charges. They might just tell you that this increase is because your promotional period has expired and that is causing the price increase but discuss ways with them to reduce your prices and how you can get promotional rates again. If they say no, talk to the retention department.

You might have to call more than once to get a solution and be prepared to let them know that you are going to cancel your services as well if you do not get a good price on your services. As soon as they will switch you to the retention department, they will be able to offer you certain plan changes or maybe put you back to the same rate you were paying before.

Before you call customer service to do that, make sure your account is in good standing – which means your previous bill are paid. Also, put some effort and find out about the other options available in your area, their speeds, and prices so that you have something to tell them as a second option for you.

Источник: https://skopemag.com/2021/06/02/how-can-i-reduce-my-charter-spectrum-cable-bill

The Hidden Costs of Spectrum

Spectrum hidden costs FAQ

What is the best low-cost Spectrum Internet and TV bundle?

Our pick for the best-value Spectrum bundle is the Select Double Play. This package offers 125+ channels and up to 200 Mbps (wireless speeds may vary) Internet download speeds for $89.98 per month. This plan is well worth the money, especially considering the unlimited Internet use and lack of a contract.

How can I get a Spectrum discount?

Spectrum offers discounts for people in qualifying assistance programs. Recipients of the National School Lunch Program (NSLP), Community Eligibility Provision (CEP), and Supplemental Security Income (SSI) can apply for a 30 Mbps internet plan that costs $14.99 per month.

How much is HBO on Spectrum?

HBO Max™ costs an additional $15 per month with Spectrum TV Select. However, HBO Max™ comes included with Spectrum TV Silver and Spectrum TV Gold. Yay, free stuff!

How much is Spectrum Internet after 12 months?

After 12 months, your Spectrum Internet bill increases to the normal prevailing rate. Right now, the normal prevailing rate is $25 more per month. That raises Spectrum Internet from $49.99 to $74.99 a month, Spectrum Internet Ultra from $69.99 to $94.99 a month, and Spectrum Internet Gig from $109.99 to $134.99 a month.

Spectrum TV® Silver: Limited time offer; subject to change; valid to qualified residential customers who have not subscribed to any services within the previous 30 days and who have no outstanding obligation to Charter. Spectrum TV® Silver promotion price is $74.99/mo; standard rates apply after yr 1. Taxes, fees and surcharges (broadcast surcharge up to $16.45/mo) extra and subject to change during and after the promotional period; installation/network activation, equipment and additional services are extra. General Terms: TV: TV equipment required; charges may apply. Channel and HD programming availability based on level of service. Account credentials may be required to stream some TV content online. Services subject to all applicable service terms and conditions, subject to change. Services not available in all areas. Restrictions apply. Enter your address to determine availability.

Spectrum TV® Gold: Limited time offer; subject to change; valid to qualified residential customers who have not subscribed to any services within the previous 30 days and who have no outstanding obligation to Charter. Spectrum TV® Gold promotion price is $94.99/mo; standard rates apply after yr 1. Taxes, fees and surcharges (broadcast surcharge up to $16.45/mo) extra and subject to change during and after the promotional period; installation/network activation, equipment and additional services are extra. General Terms: TV: TV equipment required; charges may apply. Channel and HD programming availability based on level of service. Account credentials may be required to stream some TV content online. Services subject to all applicable service terms and conditions, subject to change. Services not available in all areas. Restrictions apply. Enter your address to determine availability.

°Speed based on wired connection. Available Internet speeds may vary by address. Gig capable modem required for Gig speed. For a list of Gig capable modems, visit Spectrum.net/modem.

Источник: https://www.cabletv.com/spectrum/hidden-costs

How to Cancel Spectrum in 5 Steps

Update (May 31th, 2017):Spectrum (Charter Communications) has acquired two additional telecommunications companies – Time Warner Cable and Bright House Networks. All three are now beginning to operate under the “Spectrum” name. All Charter, Time Warner Cable, and Bright House customers will see their monthly bills switch to the Spectrum name and logo.

1. Speak to Retention

Cancel Spectrum Retention

The first step is to call Spectrum’s retention department. The most direct phone number to reach this department is 1-855-757-7328. You’ll be greeted by a standard “robot menu.” While the menu won’t give you the actual name of the department, you can reach retention by choosing the option to downgrade or cancel your service. Selecting that option will transfer you to the retention department.
(While the menus are lengthy and annoying, it will only be a few minutes until you’re at your destination. We say this in all of our guides, but avoid departments like billing or tech support. These other departments often immediately transfer you to an overseas call center that won’t be able to provide the help that you need. If you want to see a visual map of the menu (also known as a phone tree), or if you’d like to cut out the hold times, try GetHuman.)

Now that you’ve navigated to the retention department, you’ll be connected with a customer service representative. To be safe, double check you’ve reached the correct department by asking if you’re speaking with the retention department. If you are in another department, ask them to transfer your call to retention. You may also want to ask them to do a ‘warm’ transfer. (A warm transfer means that the original representative will not leave the line before directing you to the right place. A ‘cold’ transfer, on the other hand, means the original representative will hang up and let the system do the transfer, which often hangs up on you or sends you to an incorrect department. If you’ve made it to retention, you’re halfway to cancelling Spectrum! Now what?

2. Prepare Your Excuse

Moving and Cancelling Spectrum

Now that you’re on the phone with retention, tell the representative that you need to cancel the service because you’re moving to an area which doesn’t have Spectrum. As we mentioned in our How to Cancel Comcast post, a secret Comcast employee guide laid out the best excuses to get out of your service. While Spectrum and Comcast differ in many ways, these successful cancellation reasons are basically the same for all cable companies. So without further ado, here are the “best” cancel scenarios – scenarios in which a Spectrum representative will allow you to cancel without trying to ‘save’ you from canceling (i.e. make it harder for you to cancel).

Save Attempt is Not Applicable in the Following Scenarios

  1. Customer is moving to a non-Spectrum area (an area where Spectrum is not offered)
  2. Account holder is deceased / incapacitated.
  3. Temporary / seasonal disconnect and Seasonal Suspend Plan is not available in their area.
  4. Natural disaster.
  5. Customer doesn’t know what address they’re moving to.

As discussed in previous posts, many of these shouldn’t be used. It’s difficult to pretend you’re dead (and they might even ask for a death certificate), bluffing that you’re moving in with somebody else will lead to more questions (they’ll want to know what address and the account holder), and Spectrum may think it unlikely when you say you’ve been hit by a tornado in Connecticut. The best option is to inform the representative that you need to cancel because you’re moving to an area where Spectrum service is not offered. That’s one of the easiest ‘secrets’ to easily cancelling your Spectrum service.

More specifically, we suggest saying you’ll be moving to another country, because Spectrum is only available in the U.S. If you’d prefer, you can just list a different city, but research and make sure Spectrum isn’t available there. Otherwise they’ll try to get you to move your service to your new residence!

Be careful of getting stuck in a conversation explaining the actual reasons you’re cancelling Spectrum. The reps will say just about anything to keep you as a customer, and that means an extended, pushy conversation. They may try sending out a technician to ‘fix’ whatever issue you had, they might offer a one time credit or they could pull out any number of other tricks in an attempt to prevent you from cancelling. But stay strong, because these distractions will only keep you from your ultimate goal: cancelling your Spectrum service!

3. Stay Firm and Be Friendly

Be Friendly When Cancelling Spectrum

We discussed this a little bit during the last section, but Spectrum will do anything and everything they can to stop you from cancelling, or even just to slow you down.

Here are just a few of the things they might offer: help transferring your service to your new address, a (somewhat) better price, maybe even a premium channel or a promise to boost your internet speed. Be especially careful when they try to get you to sign a contract (sometimes they’ll just call it an ‘agreement’), to keep the service (or maybe even add new services). If you agree to that contract, you might be trapped with that service for another year or two! Don’t fall for it! Be friendly, but firm. Tell them you’re only looking to cancel your service and you aren’t interested in any offers.

The Spectrum representative you’re speaking with is very important to cancelling successfully. If the representative makes a ‘mistake’, you may find that your service never ends up being cancelled at all! Or, if you’re trying to schedule the service to be cancelled in the future, they might ‘accidentally’ cancel your service on the spot (even though you still need it for a few days). In our experience, the friendlier you are, the fewer ‘mistakes’ happen. You’ll be able to get your service cancelled on the day that you want, with no ‘accidents.

4. How to Return Spectrum Equipment
(without getting unreturned equipment fees)

Returning Spectrum Equipment

An often overlooked, but vital part of cancelling service with Spectrum is returning your Spectrum equipment. That includes things like Spectrum Modems, Spectrum Cable Boxes, or Spectrum DVRs. If you forget to return your equipment, Spectrum will charge you for it. And they won’t charge you $10/mo, they’ll charge for the full replacement cost of the equipment. Since they get to decide what the replacement cost is, they can say it’s hundreds of dollars. As we mentioned in our Comcast article, cable companies like Spectrum would much rather get you to pay them the full replacement cost than get that worn out remote back from you.

Before you hang up with Spectrum, ask what equipment you need to return to them. If you have internet only, that’s most likely to be a modem (If you read our blog, you may have already bought your own modem.) If you have television service, it’s likely you’ve got a cable box or a DVR. The Spectrum representative will have a list of the equipment that you’re renting from them. And don’t forget to ask for serial numbers so you can make sure you’re returning the correct equipment! We can’t reiterate it enough, but it’s one of cable companies’ favorite tricks to charge heavily for unreturned equipment on the account.

Now that you know what equipment you’re returning, it’s time to return it! There are three ways to get that equipment back to Spectrum. First, in a prepaid return box (you can ask the rep to send one out to you). Second, you can go to a Spectrum/Time Warner Cable/Bright House store (you can find one here). Third, you can ask the rep to send out a technician to pick everything up at your residence. Photograph the equipment you’re returning, (and check the serial numbers against the ones they told you on the phone). This may seem like overkill, but future you will thank you for doing your due diligence. If you’re using a pre-paid return box, photograph the equipment in the box. If you’re returning to a Spectrum/Time Warner Cable/Bright House store, sneak out your phone and take a picture of the equipment on the counter. Don’t forget to get a receipt! And of course, take a photo of that receipt too. There’s always a chance that something Spectrum doesn’t scan it in correctly or it gets lost somewhere along the way. Unfortunately for you, Spectrum will assume you never returned the equipment and you’ll need the evidence you collected to contest them. And if you’re feeling up to it, ask the person accepting your equipment at the Spectrum store for their ID number. One last tip: ask Spectrum to confirm the cancellation via email. This can seem daunting but this is all just to cover yourself! Once you’ve made it through this gauntlet, you’ve just got one step left: confirming the cancellation went through successfully!

5. Confirm the Cancellation

cancelling Spectrum call

You’re on the last step! You’re almost there! This last (and most important) step of cancelling Spectrum is confirming that the cancellation has gone through correctly.

This step is easy – just call Spectrum (after having finished steps 1-4) and ask them to confirm that everything is as expcted! Specifically, ask three things: (1) if there is an outstanding balance on the account (2) if any equipment is showing as unreturned in their system (3) if your Spectrum service is cancelled going forwards. Make sure that all of the answers match up with what you expect. If they don’t, have the agent on the phone fix the issue and then do step 5 one more time.

You Cancelled Spectrum!

You cancelled Spectrum!

You’ve made it to the end of this guide! Congratulations! Maybe this all seems like overkill, but if you’re diligent and complete these steps, your new, Spectrum-free life will be worry free! To recap: Speak with retention, tell them you’re moving to an area without Spectrum service, be nice and friendly on the phone, return any Spectrum equipment you rented from Spectrum, and last but not least, confirm everything. If you want someone else to do this for you, you can always have BillFixers help! Good luck!

Источник: https://billfixers.com/blog/how-to-cancel-spectrum

Spectrum Cable

Service Areas

doxo users have indicated this company does business in these areas.

: Missouri , Washington , Alabama , Arkansas , California , Connecticut , Georgia , Illinois , Louisiana , Massachusetts , Michigan , Minnesota , Mississippi , North Carolina , Nebraska , New Hampshire , Nevada , New York , Ohio , Oregon , Rhode Island , South Carolina , Tennessee , Texas , Virginia , Vermont , Wisconsin
Источник: https://www.doxo.com/info/spectrum-cable

Can I pay my spectrum bill at Walgreens?

Can I pay my spectrum bill at Walgreens?

Customers at Walgreens will now be able to pay their bills while shopping, via bill-payment kiosks. Customers can pay using cash or debit cards. The process is initialized by the kiosk, but customers have to go to the register to finalize the payment.

Does spectrum pick up equipment?

Our Spectrum Stores are open and back to normal operating hours. Come see us to shop and learn about new products, upgrade services, pick up equipment (including self-install) and make payments. You can learn more here about how we are keeping our customers and stores safe.

Do you need a cable box for Spectrum TV?

When it comes to Spectrum TV, you usually do require a digital cable box for every TV that is present in your house. Spectrum cable TV box ensures an incredible TV viewing experience. You cannot ignore the crisp sound or image quality of the channels once the cable box has been installed.

Can you get cable without a cable box?

If you’ve been using one to watch standard cable fare like ESPN or the Weather Channel without a box, you’ll need a digital-cable adapter— a much smaller add-on than a regular cable box, in many cases free from Comcast— for that set.

Do indoor TV antennas really work?

As a rule of thumb, indoor antennas are suitable for areas with strong or very strong signals, the attic/outdoor antennas work in areas of medium signal strength, and the larger outdoor antennas in areas of weak signals. Once you’ve determined your needs, this article will help with your antenna purchase.

What is the difference between a regular TV and a Smart TV?

Android TVs have the same features as Smart TVs, they can connect to the internet and many come with built-in apps, however, this is where the similarities stop. Android TVs can connect to the Google Play Store, and like Android smartphones, can download and update apps as they become live in the store.

Источник: https://boardgamestips.com/popular/can-i-pay-my-spectrum-bill-at-walgreens/

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