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To read more: https://www.amazon.com/gp/css/returns/homepage.html/ref=footer_hy_f_4

Amazon Privacy Policy

Amazon.com knows that The User care how information about The User of Website is used and shared, and Amazon appreciate The Client's trust that The Company will do so carefully and sensibly. This notice describes Amazon's' privacy policy. By visiting Amazon.com, The User of Website are accepting the practices described in this Privacy Notice. The information Website learn from customers helps The Company personalize and continually improve The Customer's Amazon experience. Here are the types of information Amazon gather. Information about Company's customers is an important part of Amazon's' business, and The Company are not in the business of selling it to others. Amazon share customer information only as described below and with subsidiaries Amazon.com, Inc. controls that either are subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice. Third-Party Service Providers: Website employ other companies and individuals to perform functions on Company's behalf.

To read more: https://www.amazon.com/gp/help/customer/display.html/ref=footer_privacy

Top Amazon Services

Shipping Service, Customer Care, Prime Membership

Top Amazon Products

Account, Gift Card, Website

Amazon Pros and Cons

Pros: I really love amazon and this time i was truly disappointed, Convenience, I have used amazon many many times, No help from customer service, Fast delivery

Cons: Customer service, Lack of customer support, No manager follow up, No help from customer service, Causing customers very serious stress

Related Companies

Amazon UK, Amazon Canada, Amazon Prime Video, Amazon Logistics, Twitch

Summary

Amazon.com, Inc. is an American publicly held company. The company specializes in electronic commerce. Amazon is headquartered in Seattle, Washington. Amazon.com was launched as an on-line bookstore by Jeff Bezos in 1995. Later on the web site expanded into the other products lines of videotapes, DVD, music CDs, computer software, apparel, electronics, jewelry, sporting goods, toys, baby products, furniture, and so much more.
Amazon was one of the very first companies to sell merchandise on the Internet. In 1997 the company completed its initial public offering.

Amazon managed to survive the dot.com bubble burst in the end of 1990s and get profitable again.

Amazon is ranked 45 out of 397 in Auctions and Marketplaces category

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USA, UK, Worldwide, Europe, Canada, Other, Asia

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AARP helpline confirms rise

This year, Amazon scams originating from robocalls, texts and emails have been among the top five complaints to AARP's Fraud Watch Network helpline (877-908-3360 toll-free). “Consumer reliance on delivery services such as Amazon during the pandemic has created an environment where Amazon-related scams are now almost as prevalent as some government impostor scams,” says Mark Fetterhoff, a helpline official.

The Amazon-scam robocalls tend to start with someone saying there has been suspicious activity on your account, and then he asks you to press 1 or call another phone number. Next, the scammer may ask for your Amazon account information. Or he may ask to help you by taking over control of your computer via software that lets him gain access to your credit card, banking and other sensitive information — so he can steal your identity and your money.

When call volume soars like this, it suggests the scams are working, Quilici says. “It becomes a trend, and criminals are like everybody else: They'll jump on the latest trend.”

One tip-off to a scamming robocall is the use of incorrect grammar or stilted wording, because the calls often don't originate from countries with native English speakers, he adds.

Amazon acknowledges problem

Amazon, for its part, says it is aware that scammers are using the company name to defraud people. It advises consumers to report the matter to the company and to the Federal Trade Commission.

"These bad actors are misusing our brand to deceive the public, and we will hold them accountable,” Kathryn Sheehan, Amazon's vice president of business conduct and ethics, said in a statement urging consumers to be vigilant “no matter where they shop."

Amazon just sued some marketers who were allegedly sending fraudulent text messages, pretending to be the company, to drive traffic to online sites selling products and services not related to Amazon. These scammers, who promise rewards for filling out fake surveys, are paid fees for driving traffic to certain merchants.

Another tip from Amazon: While some of its departments call customers, the retailer will never ask you to disclose or verify sensitive personal information or offer a refund that you do not expect. Amazon suggests protecting your online account with a two-step verification system.

The best advice, says Quilici of YouMail, is not to trust that any incoming calls are coming from the number showing on your caller ID. If you aren't sure, hang up and log on to your account to find the company's customer service number, he adds.

Anonymous

Good evening Jeff I have been a customer of amazon for a number of years and spend thousands of dollars thru your company and for the most part been happy with it till now and at the point that after this mater is closed will be discontinuing your company as one of my primary sources of business and personal purchases. I had purchased approx. 1500.00 in marine engine parts thru multiple sellers, at the request of the my customer he asked to use his charge card. So he gave me the card info and I did. Items were purchased on Jan. 4th all Items were shipped in couple weeks then on the 23rd I got on pc to order more parts for another job and my account is locked, this was at 5am. I assumed it was a server issue so I logged into email to ck emails for tracking on other items and found a email from amazon stating that the card issuers blocked the charges due to fraudulent activity. So I contacted the customer later that morning and his secretary wasn't aware of the card being use and did reject the charges. So he contacted the bank to let them know that they were legate and to release the payment. in the mean time my account was locked before they contacted me about the issue. I have talked with your customer serves reps. daily waiting for this to be resolved and told they have no info on the status but they will email the chargeback department and have them call or email. After 3 days I called again was told same thing at that point I asked to make the payment directly from my bank account for a immediate payment on the open amount and I collect it directly form my customer, I made it clear that i wanted it fixed because i needed to purchase more parts for other jobs and personal products. They said just go into your account and select your payment option..... Hello MY ACCOUNT IS LOCKED. OK sir i will email the chargeback division and have them contact u .. No calls to speak to someone that can help just another email telling me to go to the following link witch takes me to amazon log in page LOLOL no body gets it I cant log in.
This has been going one for 5 days now... Have called 4 days multiple times per day
Here you have a customer that isn't responsible for the problem but wants to by pass the problem to rectify it and no one there has the position to do so. Your customer service cant rely on a screen with pre set answers, you need some one in that area that can attend to situations like this , this problem could have been resolve by emailing me previously when this arrived , I could have corrected it with access to my account. Or by making a payment over the phone which apparently isn't a option so I'm told. Don't get me wrong I know the covid crises has things in ramble but this isn't one of those issues.
If you can have someone with a higher then customer service representative call me to fix this, please do.
no response

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Amazon’s results over the past holiday season are mind-blowing. While the company holds some data close to its vest, like the number of customers that ordered and the dollar amounts those orders represented, it reported that this past Cyber Monday was the single biggest shopping day in Amazon’s history, surpassing Prime Day 2017, which until then was its biggest day ever.

Throughout 2017 its Prime membership has been the linchpin of its growth strategy. For an annual $99 subscription fee, members receive free two-day shipping for many, though not all purchases, unlimited streaming of movies and television shows with Prime Video, lending-library services for Kindle users and special discounts on products only available to Prime members

Such special Prime services have enticed an estimated 70 million-90 million people to sign up for membership, though the company doesn’t reveal the exact number of Amazon Prime members. It did, however, report that in 2017, Amazon shipped more than 5 billion items worldwide via Prime and it signed up more new paid members throughout 2017 than in any previous year.

Amazon’s dominance of ecommerce in particular and retail in general will no doubt continue unabated this year. Amazon is simply “too big to fail.”

Signing up more third-party sellers is next on Amazon’s agenda

Now with its customer reach second to none, Amazon is intent on capturing more sales through its third-party sellers program. While third-party sellers are limited to a range of open categories in which they can list products for sale, other categories are subject to approval and require sellers to step up their level of commitment to Amazon to the professional level for an additional $39.95 monthly fee.

Nonetheless, such third-party agreements are appealing to many small businesses and individual sellers as the company reports, “More than 40% of Amazon's total unit sales come from third-party selections.”

For small businesses seeking new customers, selling through Amazon can be mighty attractive. Over the past holiday season, the company reported, “More than one billion items were ordered from small businesses and entrepreneurs worldwide this season – and over just five days, from Thanksgiving through Cyber Monday, nearly 140 million items were ordered from small businesses and entrepreneurs.”

Why joining rather than fighting Amazon might be best for small businesses

Every small business is already competing with Amazon, like it or not. But rather than fighting it, which seems increasingly a losing proposition, maybe a better choice is to join it and see how it can help businesses reach new customers. As the saying goes, “Better the devil you know than the devil you don't.”

A new study from Feedvisor, which describes itself as an “algo-commerce” company that uses big data and machine-learning algorithms to help online retailers make business decisions, has just published a study conducted among nearly 1,600 American Amazon customers in partnership with Walker Sands Communications.

Amazon Prime members comprised 65% of the sample, while 35% were non-Prime members. Written specifically for Amazon’s third-party sellers or businesses considering the opportunity, it gives an inside look at the customers who make Amazon their go-to destination for many of their shopping needs.

“One of the most interesting things we found in the study is that Amazon is truly the ‘one-stop shop’ for consumers,” says Claudia Hoeffner, Feedvisor’s vice president of global marketing. “ And, for activities like browsing for new deals and discounts, comparing prices, and checking availability, Amazon is head and shoulders above other marketplaces and retailers.” Of note, the study sample was only conducted among US Amazon shoppers, not consumers in general.

Among the study’s key findings are:

• Amazon is addictive – An astounding 85% of Prime shoppers visit Amazon at least once a week, while 56% non-Prime shoppers report the same.
• Amazon closes the sale– One-third of Amazon users come to the site ready to buy. Further, over 45% of Prime members purchase on Amazon at least once a week. Its success rate with non-members is far behind, with only 13% reporting weekly purchases.
• Amazon is their one-stop shop – Compared with Walmart, eBay, Alibaba and Jet, Amazon leaves these competitors in the dust in terms of browsing products, deals, comparing prices and checking availability and delivery speed.
• Amazon is for savvy shoppers -- Customers’ top reason for visiting Amazon is to compare prices (51%), and nearly half (44%) say they will always check prices on Amazon before purchasing on another site. When they find something they like, more than half (54%) say they always read the full product description. Product reviews play an important role in giving them confidence to buy, with just over 60% saying they wouldn’t consider purchasing items with less than a 4 ½ star rating.

The study further finds that Amazon users are rapidly adopting mobile devices in their shopping, While desktops remain the most popular method for customers to shop online (51%), mobile is rapidly gaining ground. Forty-seven percent of customers said that they shop using mobile devices, up from 41% who shopped with mobile devices last year.

“Amazon is a major player in the increased shift towards mobile shopping,” Hoeffner says. “Many retailers have realized that a streamlined mobile experience and app is a key factor in their bottom line, and Amazon has been at the forefront of this change in buying and browsing behavior. The company’s Prime users are also more avid mobile shoppers, with half reporting that they use mobile devices most often to make a purchase, compared to 41% of non-Prime members.”

In evaluating and using any research study, it is important to keep in mind the sample, in this case Feedvisor studied just American Amazon customers. For this sample, however, they deliver a robust report.

In comparing the Prime and non-Prime customers in the study, Hoeffner states, “Prime members are super users in the ecommerce world.” They shop more online in general (46% vs. 22% more than twice a week); they shop more on Amazon (85% vs. 56% more than once a week); and purchase more from Amazon (46% vs. 13% at least once a week.) In other words, they are ready, willing and able to buy from third-party sellers that list their products on Amazon.

Consumers, and most especially Prime members, trust Amazon as their shopping partner of choice. It’s reputation as a good company is growing dramatically. In 2017 it ranks No. 8 among the top 10 most reputable firms in North America and No. 18 among the world’s most reputable companies, according to the 2017 Global RepTrak study by the Reputation Institute.   In 2015 it didn’t even place in North America’s top ten and advanced from No. 24 globally.

2018 maybe the year when small businesses reevaluate their position on Amazon. Rather than trying to hold back the tide, it may be time to catch the Amazon wave.